Manchester, New Hampshire
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I ordered an air purifier from a company on FaceBook. It came from China with what I assume is an European plug.

I’m in the US so the item is unusable. I requested a refund of $29.97 and the seller agreed if I return the item. We’ll return shipping is $49.00 USPS. So I asked for the shipping costs to be covered.

Silence both from the seller and PayPal. PayPal then denied my refund because their time frame had passed. I sent PayPal two emails before the time frame was up explaining the additional costs and requesting shipping reimbursement.

They never replied even though their site says they reply within 24 hours. SCAM.

Here’s the picture with the “plug”.

Product or Service Mentioned: Paypal Claim.

Reason of review: Poor customer service.

Monetary Loss: $30.

Preferred solution: Full refund.

PayPal Pros: How easy it is to urchase through them.

PayPal Cons: It is very difficult to get a resolution to a problem, Paypals inability to communicate.

  • Highlife Technology
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Your initial mistake was in answering an ad on Facebook. Not a good idea to trust any ad on any social media site.

Period. The plug you received looks like a "type C" plug used in various European countries. You can buy an adapter plug to make it usable in the US as long as you verify it is not for a 220v or other system and is for our 115v.

You can probably also buy a converter to make it usable in the US but then you are going to pay more money for something that probably doesn't cost what a converter will cost. Bottom line, re-evaluate your shopping from ads on social media, and dump PayPal and go to a real bank with a checking and savings account and also a credit card----never a debit card, of course as they are extremely dangerous.