Not resolved

I purchased a dress from TB Dress for $108 in June 2018. I sent the funds using PayPal credit for this purchase.

I wanted to exchange the dress for a larger size and the seller requested an additional $40.00 shipping for the replacement. I decided to keep the dress but I am unable to get my $40 back from TB Dress. I opened a dispute with PayPal twice and each time they sided with the seller. It seems like no one at PayPal understands that I just want to get the $40 back not the $108 I original paid for the dress.

I am very disappointed in PayPal for not representing me properly. I am not sure if I will ever purchase anything using PayPal credit in the future.

Product or Service Mentioned: Paypal Claim.

Reason of review: Poor customer service.

Monetary Loss: $40.

Preferred solution: Full refund.

Company wrote 0 private or public responses to the review from Jul 19.
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