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Original review updated by user Jul 13, 2021
After a 3 yr hiatus, I decided it's time to revive my online business (Asian art/antiques). Intending to update my contact/bank info at PayPal, I discovered that I couldn't log in to my acct.
Eventually, I called them and was told my acct was suspended due to an outstanding payment made by PP to Webroot, my computer security company. I called Wbrt who said they had no record of either billing nor receiving such a payment. When I called PP back and informed them of this, they simply shrugged it off--"That's what our records say". Feeling subjugated, I went ahead and sent PayPal a money order for the outstanding $43.47.
After a month of "Call back next week", PayPal, PayPal Collections, and a 3rd party collections company (MRSUS) all stated that they never received it and each suggested contacting one another's dept.
Meanwhile, on my end, a frantic search turned up the money order stub but (of course) not the Post Office receipt. Though I've put it off, more than likely I'll end up having to send PayPal yet another dubious and arbitrary $43.47 payment just to have THEM handle my business' online transactions.
PayPal is the reason for antitrust laws.
User's recommendation: Keep all paperwork, phone msgs, and emails.
Monetary Loss: $43.
Preferred solution: Deliver product or service ordered.
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