I filed a complaint via resolution center. I ordered a door for a house entry.
I received a cheap necklace. When I google this company there are several other reports of this company duping others. In each report the scammers/business has used Paypal to collect funds. Following my complaint I received a message that said my complaint doesn't meet guidelines/policy for a refund.
I don't understand how my dispute doesn't meet policy. I also don't understand how Paypal can continue to allow this company to fraudulently take money and do nothing to stop or block this business.
Below is all the information regarding my transaction
You reported a problem with this transaction. See the status of your case in the Resolution Center.
Citi Double Cash
MasterCard Credit Card x-3367
You'll see "PAYPAL *PIBIAORONGP" on your card statement.
on March 10, 2021
Little Rock, AR 72204
Have you received this order?920019****609432****05March 12, 2021, Sent by USPS Status: Shipped Transaction ID6RM093262****2746
Seller info 俊杰 史pibiaorongpv2@***.com
Monetary Loss: $96.
Preferred solution: Full refund.
Paypal Pros: Accepted everywhere.
Paypal Cons: No customer service with live people.