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I bought an item and paid with PayPal. Never received the item, so I opened a claim with PayPal after trying to reach the seller without much success.
PayPal investigated and ruled against me because the seller provided sufficient proof of delivery.
Since it was sent via UPS I decided to open a claim to get an answer within a few hours
We have been unable to provide satisfactory proof of delivery for the above shipment.
We apologize for etc.
attaching a form request for payment.
So PayPal ruled against me because they have sufficient proof of delivery when the shipment company is unable to provide satisfactory proof of delivery. The most amazing is that once the PayPal rule there is no appeal accepted.
PayPal did not investigate they took what the seller provided which was proof of delivery signed by someone else but me and delivered to a different address and that's what they took into consideration to rule not contacting UPS seems to me like laziness and not caring about a customer that just lost a substantial amount of money due to their incompetence.
SHAME ON YOU PAYPAL
User's recommendation: unfortunately it is rather difficult to go around paypal these days.
Preferred solution: Let the company propose a solution.
PayPal Pros: Somewhat convenient.
PayPal Cons: Impossible to reach live person on phone, Not customer friendly wont admit to fault, No customer service, Idiots, Nobody will talk to you i call you put me on automated.
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