PayPal
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top PayPal Consumer Issues
CFPB
- Account limits
- Refund disputes
- Unauthorized charges
PissedConsumer
- Login issues
- Email changes
- Country access
Both sources reflect issues related to account access and service problems. PissedConsumer reports more login and service complaints, while the CFPB highlights unauthorized transactions and refund disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
Withdraw of paypal games
Hi, I've withdrawn from a few games. *** shows 3 to 6 working days; it's more than 14 days already and no money in PayPal.
In 8 Ball King, 20 minutes more than 7 days, no money in my PayPal. Joker Slots keep going to 6 or 8 in a row and also no money in my PayPal.
Can you sort it out, please? Regards, ***
- To actually get the paypal money
- Waiting so long and the adverts say play and withdraw in minutes it has to be true
Preferred solution: I want my money I've played the games now.... it says different messages to play more and more its not fair withdraw means withdraw not orther nonsense
User's recommendation: To call u is difficult so I have emailed and the reply was it's not the paypal email adress
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cologne, North Rhine-Westphalia
I can't log into my account , the...
I can't log into my account. The verification code normally goes to the number I am no longer using. This is my current number *** and I want it to be verified.
User's recommendation: Very good service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Damaged items were returned; refund not issued by AliExpress or PayPal.
- - PayPal denied multiple disputes after return confirmation.
Timeline
November 2nd 2025 I purchased two items from Aliexpress totaling $463.54. Payment made through Paypal account Order number 820559****078467
Merchant Order ID: 202511****031300****9940151****
Transaction ID: 3BK785825****231R
On November 17th 2025 I received two damaged boxes and initiated a dispute and requested a return of the merchandise for a refund through Aliexpress.
On November 18, 2025 I received a notification from Aliexpress that my return was approved and a return label was sent to me.
On November 19th 2025 USPS received the return package which contained the two damaged boxes totaling $463.54.
USPS tracking number:
920229****361800****37
On November 22nd 2025 the returned merchandise reached its destination confirmed with USPS, Aliexpress, and through PayPal package tracking.
On November 29th 2025, Aliexpress did not return my money or credit my account through my payment method which was PayPal.
I contacted the Aliexpress and they changed the date to December 6, 2025 for no reason.
On November 29th 2025, I filed a dispute with PayPal for the $463.54.
On November 30th 2025, I filed complaints against Aliexpress with the Better Business Bureau and the federal trade commission FTC.
Between November 29th 2025 and December 10th 2025 I contacted Aliexpress multiple times, trying to get my refund for the items they had received, and was ultimately told to defer to my financial institution, which was PayPal because I started a dispute with them which created what Aliexpress called a chargeback and they would not proceed with a refund at that point until I stopped the dispute with PayPal.
On December 2nd, 2025 PayPal contacted me via email stating that they had spoke to the merchant Aliexpress (AUS Merchant Services, Inc.) and that the merchant had agreed to give me a refund if I would return the merchandise which Aliexpress, USPS, and Paypal package tracking had already showed as received on November 22nd, 2025. So PayPal was not even looking at the documents I had sent to them.
On December 9th, 2025, PayPal denied my dispute stating that I did not provide the tracking information which was false.
On December 20th, 2025, I appealed the December 9th 2025 decision by *** providing all the necessary documentation to include tracking information showing that it arrived at its destination on November 22nd, 2025. This information and documentation was provided in my November 29th, 2025 initial opening of the dispute with PayPal.
On December 30rd, 2025, PayPal again denied my dispute against *** stating now that I did not prove I was due a credit. I did not know what that really meant since I paid through PayPal they would be able to see the debit to my account in the amount of $463.54 to the merchant AUS Merchant Services, Inc.
(Aliexpress) and PayPal wouldve seen that the returned merchandise had been received on November 22, 2025 and that no credit had been received back to my PayPal account. All documentation of this was provided.
On January 26th, 2026, I again contacted PayPal explaining that I was unaware that my credit card company was still conducting an investigation into my dispute for the $463.54. I was under the impression that it had been resolved. So I opened up a new complaint against Aliexpress through PayPal in the same amount of money that was never credited back to me for my returned merchandise $463.54.
On January 29, 2026, PayPal returned another denial stating that I not did not provide the tracking information that was requested which is absurd.
I had given the tracking number to the PayPal representative that I had spoken with on January 26th, 2026 verbally and I uploaded it into documents on PayPals website for the fourth time at least.
On January 29th, 2026, I filed a complaint with the Better Business Bureau against PayPal.
On January 30th 2026 a supervisor for PayPal finally total me that in the December 2nd 2025 email I received from PayPal there was an address where Aliexpress told PayPal I was suppose to send the merchandise back (keep in mind the merchandise was sent and received on November 22nd 2025 with the shipping label Aliexpress provided me) the address where PayPal email was telling me to send the merchandise back was ONE LINE OF CHINESE CHARACTERS! I asked the PayPal supervisor how the heck was I suppose to send the merchandise back to that address and how do I do that when they already have it? Plus, Aliexpress provided me the label where I sent the damaged merchandise I didnt purchase a label or make one up! She said that per the PayPal user agreement I was not protected because I did not keep the merchandise and figure out how to send it to Chinese characters.
I explained that I started the dispute process when it was obvious that Aliexpress received the damaged merchandise and was not going to refund me. She said she would reopen the case stating that the seller agreed to give me a refund and had not. I said thats exactly what happened so please reopen it.
On February 3rd, 2026, I again contacted PayPal and found out the supervisor I spoke with on January 30th 2026 didnt do anything with my case and the representative I spoke to said that he would reopen it. I provided email communications to PayPal between Aliexpress and myself that show Aliexpress knows Im due a refund and once again sent them the receipt for the return, which Aliexpress acknowledges through chat communications they received.
PayPal can see this on their own accounts page because PayPal has package tracking.
Also PayPal can also see that Aliexpress has not refunded my money.
On February 5th 2026, PayPal denied my dispute again stating that I did not provide them the requested tracking information which a blatant lie and they are violating their user agreement with me.
PayPal has handled this dispute with such gross negligence that I am now seeking compensation for my time and enduring a very upsetting and very unnecessary process that PayPal mismanage from the very start of my dispute on November 29th, 2025. I will be filing a lawsuit.
- No consumer protection they decide for the seller
Preferred solution: Full refund
User's recommendation: Do not believe that because you’re using PayPal you’re in any way protected from a seller who’s not reputable or ethical
Birmingham, Alabama
I downloaded coinin, It said to try...
- - The reviewer tried the app's free option from 7/18/2026 to 7/19/2026 and disliked it.
- - They were charged 7.99 after uninstall and want a refund.
I downloaded coinin, It said to try free, i tried from7/18/2026 to 7/19/2026 i did not like it. Soon as i uninstalled it charged me 7,99 well i want my money put back in my acct asap..
this is ridiculous that an app lies to you just to collect a few dollars, its very hard thidont use thems day and time. Please put my money back in my acct asap.
Thank you,
Lisa Morris
lisamorris237@***.com
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Verified ReviewerI have issues with my PayPal account
Hello, good evening. I have an issue with my PayPal account, and I don't know what is going on.
I registered it with my [information], but I don't know what this issue is showing me.
So please help me resolve the problem with the PayPal account. Again, if you need my number, I can send the number to you right now, please.
Weatherford, Oklahoma
Need help with my PayPal account
I'm having trouble with my account. This is my number: 405-323-****.
I'm trying to find out why my PayPal account is saying some of my info is linked to another account. Check my info and try again.
Preferred solution: Yes I want to be able to use my account and get a PayPal card
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Verified Reviewer |
Kampala, Kampala District
My bank statements
Bonjour, j' aimerais juste récupérer les documents bancaires comme banque statutment le numéro de compte et de (:***) mon adresse mail enregistré sur mon compte : ***/numéro ID: 8996_61**_**19merci pour votre réponse rapide cet *** de ***
User's recommendation: Banque statutment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Resolved: PayPal account deactivated without any...
Account reactivated. Keep pressure on PayPal until they reopen your account.
PayPal account deactivated without any explanation/reason or proof of anything that would warrant an account suspension. I save extra money and occasionally use whats saved but never for negative gains! As a once valued customer this concerns me as I will no longer be able to save or make an extra income
- Can move money quickly
- Easily save extra income
- Deactivate without warning
- Easy for others to scam you
User's recommendation: Pmak02KU
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colombo, Colombo District
My paypal account permanently limited !
- - New PayPal account; ID verification submitted, details match.
- - Account was permanently limited after the review; request re-review of the account.
Hello PayPal Support,
I recently created a PayPal account and submitted my valid government ID for verification. All the details I entered match exactly with my ID.
However, after the review, my account was permanently limited. I believe this may be a mistake.
Please review my account and documents again. I want to use PayPal for legitimate transactions only.
Thank you for your help!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Delay in refunding money
- - Filed PayPal dispute for undelivered items.
- - Investigation delayed; date pushed back.
- - Plan to close account and withdraw funds; not use PayPal card.
Company fixed the issue and I have been provided with full refund.
Stop using PayPal to complete purchases. They take too long to close cases in buyers favor.
I have already withdrawn my money from their savings program and also no longer have selling profits deposited into PP. All selling profits now go into my regular bank.
PayPal consistently pushes the completion date of the dispute back. I have supplied them with all the relevant information about the fake company, even supplying them with the reviews and links to those reviews that I have researched from numerous online review boards, which confirms my opinion about this company as being a fake, they still have not refunded my money. I have been with PayPal for a long time but I will now be closing my account with them as well as withdrawing my money from their savings bank. And I have told PayPal of my plans.
Maybe that is why they are delaying my dispute resolution because my account cannot be closed with them while there are unresolved disputes? I would not put it past PayPal to do this. But I am one step ahead of PayPal.
I will not be using my PayPal card to make further purchases and will be finding another company to deposit future earnings into. Enough is enough.
- Customer service especially the ai assistant and slow resolutions
Preferred solution: Full refund
User's recommendation: If you like having teeth pulled, by all means join PayPal.
Nairobi, Nairobi County
I withdrew money from Paypal but I haven't got it in my mpesa 7days ago
I have not get my money to my mpesa after I withdrew 7days ago. I tried to withdrew the remaining balance but it refused
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaypal RANDOMLY charging $14.99 for “Spontaneous”
- - Unauthorized $14.99 charges labeled spontaneous on Venmo top-ups.
- - Charges appeared twice with no activity and no PayPal account, seeking a $30 refund.
As soon as I get a little money added onto my venmo debit card- paypal takes out $14.99 for “spontaneous “ which is Crazy CRAZY cause I’ve never personally owned a paypal account in my LIFE. And what the fuck is SPONTANEOUS???
This has happened twice! And no- not as a monthly charge- but no less than 2 weeks apart from each other when I have 0 activity on paypal and don’t owe them SHIT. I’m a single mom who’s struggling so losing that $14.99 REALLY fucked me over. Especially when I only have $30-$40 in my benmo account in the first place.
Multimillion dollar company but needs my lil $14.99 more than me and my 5 year old do?? Ok.
This makes my blood BOIL. Give me my damn $30 back paypal and stay off my SHIT.
Pretoria, Gauteng
My account said, I am permanently limited please help
I don't know it said I am permanently limited to my account
I open my account in 2021 and I dint use it please helo
Preferred solution: I want to use my account
Pretoria, Gauteng
My account said, I am permanently limited please help
My account is permanently limited and I can not use do anything on the PayPal Account please help me
East Berlin, Pennsylvania
Refund for all my money
I was on this app troumoh I put in not even 10$ and it took all my money and kept charging me multiple time
- Help refund
- Take forever
Preferred solution: Full refund
User's recommendation: Don’t use it
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You created your own headache You initiated two causes of action, a dispute with your bank simply due to damages, not Ali denying anything and a return to Ali, simultaneously. To Ali, it appeared you were double-dipping by disputing the charge with your bank AND asking for a refund based on sending the merchandise back. Do better.
Wrong, the credit card dispute was opened after attempts to get help from Aliexpress and PayPal failed. It’s not possible to “double dip” and receive two refunds for the same Transaction because of the specific transaction code that Alipay initiates when charging your credit card or in my case PayPal.
There is currently no dispute open other than my credit card company. Most people would return merchandise “simply because it was damaged” I don’t know who would minimize this issue by saying it was simply damaged.
Maybe know how this process works before giving a negative and in no way helpful comment. Do better yourself.
Aside from rewriting your initial post to a timeline format, you again state you filed a dispute AND requested a return (November 17). I understand one order #/transaction.
If you did both a dispute AND return request SIMULTANEOUSLY as you state, that's double-dipping. I did not say it was intentional. I said it created your problem. If you did not do both on November 17, correct and move on.
But don't fault others for being limited by your description of the situation.
So again, do better. (PS, Ali and PayPal scream trailer park)
It’s crazy that you find time to troll a customer complaint site what a full life you must have Guest-281****. You clearly don’t read information for facts just your personal biases against people’s ability to afford products and assume I reside in a trailer park.
I also find it odd that you associate PayPal with a trailer park. Well, sitting in your dark mansion at your keyboard looking down on the common people you again must have a full life trolling consumer complaint sites. Your “double dipping” assertion is not a valid argument…period end of story. If I don’t have the merchandise and don’t have the refund I’m obviously not getting something twice (i.e.
double anything). I expect a company to do what they say they are going to do for their customers. In the case of PayPal they protect and advocate for their consumers and they are not. PayPal is asking for information that they already have and denying a valid claim.
It’s been months and I do not have a refund but apparently that wouldn’t be a problem for you being a person with no need to use such low level customer service platforms. It’s truly sad that you come after people that have lost money due to companies lack of ethical business practices. I wonder what someone would get out of responding in such away or maybe you work for the businesses I’ve had issues with Guest- 281****? Either way you are wrong, and even if you enjoy creating your own assumptions and terminology for consumers of Aliexpress and PayPal you clearly need to do better as a human being.
Just to be clear, because reading for content is obviously not being employed here, I did not initially have a dispute against Aliexpress and PayPal. When Aliexpress would not refund my money after the receipt of the return and through my communications it was obvious that was not going to happen that’s when I requested help from PayPal. Read the thousands of complaints against both companies lining out the same experiences you might enjoy trolling their experiences too. I won’t assume you could possibly do better so I will not end with that.
To a person that puts negativity, biases against people with limited means and a lack of understanding out into the world don’t feel like you need to comment on anything period! Guest-281**** find a hobby, volunteer, exercise it might help your disposition.