PayPal
Reviews and Complaints
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Verified Reviewer
Impossible customer service
I canceled PayPal. Hidden fees and policy.
I used PayPal credit but when you need help they send you to Sycrony who tell you they have no connection to PayPal. At no time will either admit PayPal made a mistake.
For some unknown reason, PayPal started using a payment account that was not my preferred account. Their 'Live Chat' doesn't function.
Even after trying to get a response to the PayPal error, all I got was that I was the problem. Finally, the chat said this issue would be sent to an agent who would call me in 3 to 4 hours. It never happened. I tried using the phone number: 2 hours yesterday and 1 hour today.
I was cut off, hung up on, and given broken instructions.
I was with PayPal from the beginning. I am closing the account due to hidden fees, unresponsive customer service, and using experimental AI.
- Ai should work before being put in service
- Use of the wrong account for payment
- Lousy customer service
Preferred solution: I want those transactions handled with the preferred account. PayPal is to advise merchants that they made the error. I want all return fees paid by PayPal. I want an apology.
User's recommendation: Cancel your account or don't open one.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Taranto, Puglia
Resolved: The Bot is terrible at answering questions
Frustrated and upset . A waste of many hours.,
Not good.
Horrible.
Terrible and at least a myriad of words I can add. Lastly, a million miles from satisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAfter contacting PCs and gave a review I was able to get back into my account
They had gave me the runaround for 6 months or longer. Now that I'm back into my account, it has a 0.00 balance.
PayPal customer service support said I had $5.000 credit limit, and 1.800 Bitcoin. Why can't I use it?
Why it's not showing? I have been with them a long time, I just had forgot to use it.
User's recommendation: Senior's we're of AGE and we forget. Keep up with your information.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNuméro clientèle et email du service clientèle
Bonsoir, mon numéro de clientèle et mon email ne sont pas mis à jour car le système est toujours indisponible depuis plusieurs jours. Vous pouvez m'arranger mon service, s'il vous plaît.
- Achat facile
- Tout le monde accepte
Preferred solution: Le service dispensable
User's recommendation: J' ai vraiment besoin de aide pour finaliser mon compte
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Osijek, Osjecko-Baranjska Zupanija
I have a new phone number
I have a new phone number and I can't log in anymore, I called the service and they put me on wait...
So I waited for like 10 mins with that music playing but nobody answered...shame
User's recommendation: Watch for your phone number
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayPal is Horrible
Do not use PayPal!!!
PayPal, in partnership with BankCorp Bank, demonstrates a lack of concern for its customers. I discovered three fraudulent charges on my PayPal checking account. This happened while I was driving my family down the interstate in a 40-foot motorhome. I cannot surf the internet or make purchases while driving. No one else in my family has access to my PayPal account information, and I have not shared it with anyone. Each company blames the other and gives me conflicting stories and processes to follow. PayPal says it's BankCorp that makes the decision, and BankCorp says it's PayPal. So, customers using both institutions don’t seem to matter. PayPal supervisors were provided with all the necessary information and changed the claim from 'Fraud' to 'Unauthorized,' which led BankCorp to close the complaint due to the status update. Now BankCorp tells us to send a letter to PayPal, and PayPal tells us to send it to BankCorp. No resolution yet, and it's been over a week!
All I can say is do not use PayPal!!! There are better online banking options. These other options also offer better interest rates and customer support.
Stop using PayPal, or you could get screwed as well!
- Seller has the upper hand with paypal and bankcorp
- Collaborate with a bank you cannot get to communicate with each other
Preferred solution: Full refund
User's recommendation: Find another online Bank
Tucker, Georgia
Wrong payment, i would prefer to call me
automated equipment had difficulty understanding either my typing or verbal
Preferred solution: charge was supposed to be on my credit card and not from my bank statement
User's recommendation: prefer live agent
Goodgggg
DJ services and email it back to you soon and email address and I will be in touch with you and email it back
User's recommendation: 495****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBecause my paypal account was hacked
Paypal will not do a positive investigation, if your account get hacked, I have been with Paypal for five years, I never purchased anything over five hundred dollars, they no this
Paypal is trying to make pay the five hundred dollars, that the hacker hacked my Paypal account for, they clearly trying to hold me responsible for the five hundred dollars, which I explained to them numerous of times, that account was hacked, the investigation they did was very short. not professionally done
Well I was scammed, they hacked my Amazon account, my PayPal account the same day, I have been a PayPal customer for five years, the hackers bought a five hundred dollar gift card, I was trying to explain to the representative it wasn't me that created this gift card, they did some of investigating, they said that I was liable, I owe the five hundred dollars, I didn't receive a gift card, now they don't want to here nothing I have too say, I need some to help me
User's recommendation: Make sure you're talking too the right people, concerning your issue
Aiken, South Carolina
Cancel a subscription
Im not comfortable giving my pertinent information over the phone. I want to talk to a representative.
Preferred solution: I want to cancel the subscription to FOX nation. There is no way to do it on their website. There is not a prompt to cancel your subscription.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Pristina, Kosovo
Change my phone number
I lost my old number, and I need to change it to a new number because I can't log in to my account because of two-factor authentication.
Dublin, Leinster
Account problem
They could answer the phone or call me instead of having a deaf AI receptionist. Make sure you don't have a problem they won't fix, and if they do it, it will take forever to resolve.
- Very few
- Cannot contact them or get speaking to a live agent
Preferred solution: My account sorted
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy account seems to be hacked. Every time I speak with them they give me the runaround. I
I'm lost for words. I've had this card for 5 yrs or more.
I forgot I had it a PayPal card.
They locked it. "DON'T FORGET TO USE UR CARD."
No, to my understanding someone else is using my account for purchasing, their responses are confusing and misleading.
I can't get into my account; they are giving me the runaround. I have verified the account several times with my ID and spoke with them multiple times, and it's the same thing.
Then today, 10/07/2025, I was asked if anyone else was using my card. I replied no. A card ending in numbers I have no knowledge of. It will not let me get into the account in any way.
I think it's hacked. It's hacked because purchases are being made, not by me.
What can I do? It's been going on for over 6 months.
- Hard to communicate with
Preferred solution: Full refund
User's recommendation: Please pay attention cause even the big and little Minded people are so Scam struck til it's disgusting.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI lose access to my account PayPal olso ilose my number to recovery
Hi I lose access to my account PayPal plz I need to change number mobile
C.Kessler12@***.com
Your sincerely
Claudia kessler
- Company need to make whatsapp number for support
Preferred solution: I want change my mobile numbers in PayPal I lose my phone
User's recommendation: Excellent
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThere is money missing from my account
I deposited $280 and I spent $268, and no one can do anything except give me a PDF printout to be emailed to me of the same damn transactions I can already see. That's how I can say for sure I only spent $268 and my balance is 0. I want to know where my money is, and they keep not answering my question.
- Great money moving service
- Customer service is hard to understand at times
Preferred solution: My missing money
User's recommendation: Keep track of your spent money
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