PayPal
Reviews and Complaints

Paypal has multiple website pages that promise a full refund, including original shipping. But caveat emptor!!!

One of the caveats, hidden deep in the bowels of their legalhub is quote "if youre filing a Significantly Not as Described claim.

PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery." WHAT THAT MEANS TO YOU IS "if the merchant makes a mistake and sends the wrong thing, the consumer is responsible for covering the costs of that mistake."

But wait! It gets worse. The merchant I purchased from posts a return policy specifying that the consumer is not responsible for return shipping when the wrong item was sent.

I ordered a black shirt and received a white shirt. Despite the merchant's return policy, PayPal refuses to process a refund until I send the white shirt back AT MY EXPENSE.

So, before purchasing something from a PayPal merchant, consider how much it's going to cost you to send it back if the merchant sends the wrong thing.

Look. I have been trying to close this account for a month now.

You told me that you would close it when 72 hours are up for the savings account that I didn't even know I had, so I waited. Will it up and I will not be using your stupid Zoom, it's not even on my stuff, so I don't understand why that person is having a hard-on for that. And then every time somebody puts money in there, it revokes it. I want this closed today come *** or high water!

My emails better not be used at all, I swear to God. Get me someone that can treat me like they are human, then I will be nice but I'm not dealing with those *** Get me off this, I don't care. I would rather die than use these people. And if you don't get this and they block it like I know they will, the next will be the branch office.

I promise you. If this does not get done I swear to God and on every one of my family's graves, I will make this turn into a nightmare. So close my account today and I want someone to tell me it's closed.

I did ask for that information, but I don't even want that. I just want to get away from your lying *** of *** and call please when you are done with it.

I am extremely frustrated. I have been a customer of paypal for 19 years.

My credit cards are processed thru PayPal by Braintree.

On April 28 $1,152.34 was processed.

It went thru April 29 on an American Express card.

I have tried unsuccessfully for over 3 months to get help to obtain my money.

At one point the risk management team reached out to me and asked me to up security on my account.

I did what was requested and was told they closed my gateway down. I dont understand this when I wanted to continue sales with you.

I have emailed with braintree support & risk management many many times,

Im wondering do I have to call the better business bureau or a lawyer? Why wont you release my money? I do not feel legally you can keep my money.

Can you help me obtain my $ and ideally set up sales again.

Id like to continue business with you and do not understand this. Please help me.

To whom it may concern,

My name is Francisco Javier Ocariz Gallego, and I'm a long-time PayPal user who has never violated the Acceptable Use Policy. Despite this, I received the horrible shock of a 'You can no longer do business with PayPal' email today. At the advice of counsel, I'm sending you a polite message with details and information so that this policy mistake can be corrected, and that my account can be restored to full functionality.

I primarily use my PayPal for online payments and 'buy now and pay later' in retail stores such as Zara, Bershka, Sephora, Mango, Uber, Spotify, and Cinema. Everything I do on PayPal is completely legitimate.

To be honest, I have no idea what could have triggered this mistake. I reviewed it in close detail. I looked on r/PayPal, and I am not the only person who has had this problem; many users have been wrongly suspended for no apparent policy violation, especially within the past several days. I worry that it will shake the public's faith in PayPal as a reliable service, especially if users take their complaints to the appropriate business oversight authorities. I plan to file complaints if my account is not restored within the expected 72-hour window.

Please forward this on to the correct internal department that handles PayPal accounts. I look forward to hearing back from you once my case is reviewed, and the limitation is reconsidered.

Sincerely,

Francisco Javier Ocariz Gallego