Ignatius R Its

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Buyer protection has significant caveats you should be aware of

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PayPal - Buyer protection has significant caveats you should be aware of
PayPal - Buyer protection has significant caveats you should be aware of - Image 2

Paypal has multiple website pages that promise a full refund, including original shipping. But caveat emptor!!!

One of the caveats, hidden deep in the bowels of their legalhub is quote "if youre filing a Significantly Not as Described claim.

PayPal may require you, at your expense, to ship the item back to the seller, to PayPal or to a third party (which will be specified by PayPal) and to provide proof of delivery." WHAT THAT MEANS TO YOU IS "if the merchant makes a mistake and sends the wrong thing, the consumer is responsible for covering the costs of that mistake."

But wait! It gets worse. The merchant I purchased from posts a return policy specifying that the consumer is not responsible for return shipping when the wrong item was sent.

I ordered a black shirt and received a white shirt. Despite the merchant's return policy, PayPal refuses to process a refund until I send the white shirt back AT MY EXPENSE.

So, before purchasing something from a PayPal merchant, consider how much it's going to cost you to send it back if the merchant sends the wrong thing.

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Loss:
$39
Pros:
  • Easy to use to pay for things online
Cons:
  • Buyer protection has unacceptable caveats

Preferred solution: Full refund

User's recommendation: Be prepared to pay return shipping, regardless of the reason for your return.

Elizabeth M Eqb

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Verified Reviewer

Issue with logging in

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Hello. I need to access my PayPal, but it is not letting me do so without verifying my number.

I am currently abroad, and my UK SIM card is not activated, so I cannot use it. I have verified using my email, but I am also being asked to verify through my phone number. It might be because I have forgotten my password.

Please let me know how I can log in without using my number. My email is Elizabeth.uk@***.com.

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Pros:
  • Easy to use
  • Safe

Preferred solution: Log in

pamela d Ida

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Verified Reviewer

IWANT TO SHUT DOWN MY ACCOUNT

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Look. I have been trying to close this account for a month now.

You told me that you would close it when 72 hours are up for the savings account that I didn't even know I had, so I waited. Will it up and I will not be using your stupid Zoom, it's not even on my stuff, so I don't understand why that person is having a hard-on for that. And then every time somebody puts money in there, it revokes it. I want this closed today come *** or high water!

My emails better not be used at all, I swear to God. Get me someone that can treat me like they are human, then I will be nice but I'm not dealing with those *** Get me off this, I don't care. I would rather die than use these people. And if you don't get this and they block it like I know they will, the next will be the branch office.

I promise you. If this does not get done I swear to God and on every one of my family's graves, I will make this turn into a nightmare. So close my account today and I want someone to tell me it's closed.

I did ask for that information, but I don't even want that. I just want to get away from your lying *** of *** and call please when you are done with it.

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Pros:
  • You have sick people working for you and one you will find that out the hard way just a matter of time and i will be there when it happens believe me i will with bells nail them

Preferred solution: I JUST WANT TO GET A WAY FROM U PEOPLE I HATE YOU

User's recommendation: AIF THEY WANT TO KEEP THERE THEY BETTER NOT USE YOU

Hassan B Ada

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Tabletennis_kw@***.com

PayPal - Tabletennis_kw@***.com
PayPal - Tabletennis_kw@***.com - Image 2

Yesterday, I bought from eBay through PayPal, but my payment was declined. However, my credit card shows the payment was made.

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Preferred solution: Full refund

Asia S Gdy

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Verified Reviewer

I have yet to raise a complaint but your diligence in following up with me on the issue is great.

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It's not an issue anymore. I had been scammed by a person impersonating PayPal and hadn't even noticed the impersonation since it was my first time using PayPal.

A call service employee helped me in acknowledging this fact and did all that she could to help. You can stop sending me emails to check in now.

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Jane K Elf

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Verified Reviewer

Have not received money back

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On September 18, I transferred $2413 from my PayPal account to my bank. The transfer never showed up in my bank account.

I call every day to check, but nothing is there. The bank says they can't help me.

I called PayPal, and they said I sent it to the wrong person at the bank. PayPal told me they are waiting for a response from my bank, but my bank says they can't respond as they don't have any information about the transaction!

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Loss:
$2413
Pros:
  • Up until recently it was easy to use
Cons:
  • I cannot talk to a live person

Preferred solution: Full refund

User's recommendation: Be very careful about sending money from your PayPal account

Linda G Yli

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Acct was blocked I was not notified

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Updated by user Sep 21, 2024

they have done nothing to help me

Original review Sep 20, 2024

A block was put on my checking account due to a dispute filed. No one ever told me this information.

I've been calling customer service for 3 weeks to find out why all my payments were reversed. Agents would tell me they would put in that same account number, all payments were reversed. I opened a new checking account.

When I went to pay my bill, my account was closed because of PayPal's stupidity. No one will help me.

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Cons:
  • Addressed this situation asap
  • Customer should not have to wait 3weeks for these horrible situation i was put in
  • Uninformed customer of acct being block

Preferred solution: paypal owners up to there mistake and reopen my account so negative mark will not show up

User's recommendation: don't deal with PayPal it's a jokr

Marlisa C Yrw

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| map-marker Mansfield, Texas

I am very frustrated - Please help me get my money.

PayPal - I am very frustrated - Please help me get my money.
Original review Aug 17, 2024

I am extremely frustrated. I have been a customer of paypal for 19 years.

My credit cards are processed thru PayPal by Braintree.

On April 28 $1,152.34 was processed.

It went thru April 29 on an American Express card.

I have tried unsuccessfully for over 3 months to get help to obtain my money.

At one point the risk management team reached out to me and asked me to up security on my account.

I did what was requested and was told they closed my gateway down. I dont understand this when I wanted to continue sales with you.

I have emailed with braintree support & risk management many many times,

Im wondering do I have to call the better business bureau or a lawyer? Why wont you release my money? I do not feel legally you can keep my money.

Can you help me obtain my $ and ideally set up sales again.

Id like to continue business with you and do not understand this. Please help me.

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Loss:
$1154
Cons:
  • Have unjustly held my money for over 3 months
  • Paypal by braintree is not reachable by phone only email

Preferred solution: I'd like to receive my money that they processed off my website in my behalf as my Merchant Sales provider.

Arieana Xpi
map-marker Beverly, Massachusetts

Charges on my account

PayPal - Charges on my account

The representative was professional and knowledgeable. I am a senior and was lost with being scammed.

We reviewed and he gave me a case number.

I am sure that the funds will be returned. Barbara Beaulieu

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User's recommendation: Trust PayPal...

william k Qgk

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Verified Reviewer

Got full refund from paypal

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Yesterday, I was charged $498.63 from my PayPal for some kind of crypto. I have called on their number.

Then, I got a number from the PayPal support team, which is +140********. The support team then helped me and fixed everything, and I got my refund.

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Preferred solution: Full refund

4 comments
victoria Mqq

thank you william for sharing the refund support number.... 406 two nine five 29 four four

victoria Mqq

thank you

victoria Mqq
reply icon Replying to comment of victoria Mqq

four zero six two nine five two nine four four

william k Qgk

four zero six two nine five two nine four four

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Fae B Hff

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Fraud

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Fraudulent charge on my PayPal account for $1,099.99. I called a number on the invoice and I couldn't understand the person on the phone, and he called me a racist.

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Loss:
$1
Cons:
  • Fraudulent charges on my account

Preferred solution: Full refund

User's recommendation: don"t trust paypal

Amos B Odi

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Verified Reviewer

My papal isnt working

PayPal - My papal isnt working

My account balance has disappeared without any notification (amosbett457@***.com). Kindly reach out to me for assistance.

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Loss:
$200
Linda G Yli

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Verified Reviewer
| map-marker Fayetteville, Arkansas

To resolves my account issues

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I had filed a dispute about a year ago which blocked my checking account I had no idea paypal never told me i didn't understand why my payments were coming backed reversed paypal kept adding the same account as my form of pmt as a result i had 7 reversed payments instead of resolving issue at hand they closed my acct this has been going 3 weeks I am so angry they put it on my credit score frustrated!!

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User's recommendation: would not recommend no agent knows what the they are doing when it cones to any issues

William T Mrx

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Verified Reviewer
| map-marker Harrisonburg, Virginia

Got scamed threw pay pal

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Had several invoices that read pay pal was going to charge me so I went to Google for the customer service and the number they gave I called someone answer and said it's a scam and I going to get you to my supervisor so she said we have to verify your account so since I was not in Texas I could go to certain stores and buy gift cards.

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User's recommendation: Don't use pay pal very little security .

FranciscoJavier O

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Verified Reviewer

Paypal permanent limited account

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To whom it may concern,

My name is Francisco Javier Ocariz Gallego, and I'm a long-time PayPal user who has never violated the Acceptable Use Policy. Despite this, I received the horrible shock of a 'You can no longer do business with PayPal' email today. At the advice of counsel, I'm sending you a polite message with details and information so that this policy mistake can be corrected, and that my account can be restored to full functionality.

I primarily use my PayPal for online payments and 'buy now and pay later' in retail stores such as Zara, Bershka, Sephora, Mango, Uber, Spotify, and Cinema. Everything I do on PayPal is completely legitimate.

To be honest, I have no idea what could have triggered this mistake. I reviewed it in close detail. I looked on r/PayPal, and I am not the only person who has had this problem; many users have been wrongly suspended for no apparent policy violation, especially within the past several days. I worry that it will shake the public's faith in PayPal as a reliable service, especially if users take their complaints to the appropriate business oversight authorities. I plan to file complaints if my account is not restored within the expected 72-hour window.

Please forward this on to the correct internal department that handles PayPal accounts. I look forward to hearing back from you once my case is reviewed, and the limitation is reconsidered.

Sincerely,

Francisco Javier Ocariz Gallego

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Pros:
  • Easy to use
Cons:
  • Blocking paypal clients

Preferred solution: Account restoratio

User's recommendation: Be careful