PayPal
Reviews and Complaints

I (Joanne Waage) sent money to my very old paypal account (joanne_waage@***.com) created when I lived in South Africa.

I moved to Spain 13 years ago and no longer remember the password of this account and no longer have a South African telephone number. To change the password I need to be authenticated but the telephone number no longer exists.

I sent 28euros to this old account by by accident so I have requested it to be transferred back to my latest PayPal account (joanne.waage@***.com) But I cannot authorize the transaction because the old email and old telephone numbers are obsolete.

So how do I access this old account to transfer the 28eu back to my new account?

(my new account joanne.waage@***.com is in my Spanish name Joanne Do Plooy Oosthuizen (which I had to have when I became a Spanish citizen)

They limit the accounts of regular customers without even asking or warning. They accuse you of being risky and they hold your funds for 180 days.

Now, I want to solve the problem, but in the future, I will use other services. This is a total lack of respect for customers. You must give valid reasons when you ban or limit someone. Their agents are not available; they do not answer the phone, but I will take the case to court if necessary.

They accused me of my business being NO ACTIVE, which is not truth at all.

I sent them. number of registration, official docs but I believe they did not even check it.

I also sent bank statement so they can see company exists. Total lack of respect!

I reached via customer service to provide a transaction number I received from the lawyers offices handling the government issued Brigit refunds from the Federal Trade Commission. I had received several emails from PayPal regarding this refund.

However, the representative told me it was a scam and all my information was breached without giving any solution or recourse. Then I called the lawyers office back and it was reiterated to me that this was not correct and they provided me with another PayPal customer service number. The same PayPal representative answered again and before pulling up my account to verify my information said the transaction number was not real. Then she asked me for my email to my PayPal account and while I was giving it she interrupted me and asked for it again?

So, I let her know she had just interrupted me while I was doing exactly that (giving my email to the PayPal account) I then asked for escalation to a supervisor. I was put on hold for several minutes. The representative came back on the line stating her supervisor was busy. I asked if there was a complaint or escalation department and was told no.

I asked again and was told yes to the escalation department and when I asked to be transferred was told it was her supervisor? I reiterated to her that she just confirmed there was an escalation department, which indicates it is a department not one sole person. She put me back on hold for several more minutes and then came back on the line and dropped the call. I have already moved out of looking for a solution through PayPal for the Brigit refund and am working directly with the lawyers office handling said refunds, but want to make sure PayPal is aware that this specific customer service representative was not only unprofessional, but she was rude, uninformed, handled the call poorly in every way and came off as completely incompetent.

Worse still, she never escalated the call to a supervisor, another agent, or department and then hung up on me, the PayPal customer. I sincerely hope that PayPal is able to locate this representative as it reflects more than just poorly on her, but leaves PayPal customers wanting to severe any relationship with PayPal as I am planning to never utilize PayPal services as a result.

PayPal should be vetting candidates appropriately and furthermore most certainly should give their customers recourse for such when situations like these arise and Im sure, continue to arise. Goodluck.

I was using paypal as a service for building and repairing computers for people when suddenly my account gets blocked from making any transactions. Paypal then demands me to hand over my government ID as well as a photo of myself.

I do so, and get emailed by like 4 different people. I eventually get an email from a "Lead Security Team" that demands my License AGAIN. I again verify the email is legit, from paypal and send it again. Mind you, I am 21 at this time and a college student trying to make money on the side for college.

They simply reply "You're underage, and cannot use our service, We will be suspending your account." And then permanently banned me from using my email, phone number or anything associated with my name with paypal. I attempted to contact them again after 2 years.

And they say they cannot un-suspend my account due to reasons they cannot tell me. I guess I'm not using paypal ever again.

These are the worst company I've ever dealt with. When I was not asking for my money, my account was fine with no problems.

But my son was having an asthma attack, so I asked PayPal if they could release my money early so I could get him an inhaler and they pretty much spat in my face. I was upset, a little irate as any father would be watching their son having trouble breathing and just being told no to my money. So since I started asking for my money, they limited my account and then shut me down, and is holding my money for 120 days for trying to be a great father and help his son out. I get this crap from PayPal.

I ask you, where was I being rude to his employees like he said I was? I didn't say anything wrong.