PayPal
Reviews and Complaints
CFPB Complaint Radar
Powered by AI · Based on data from the U.S. Consumer Financial Protection Bureau and PissedConsumer.com
Top PayPal Consumer Issues
CFPB
- Account limits
- Refund disputes
- Unauthorized charges
PissedConsumer
- Login issues
- Email changes
- Country access
Both sources reflect issues related to account access and service problems. PissedConsumer reports more login and service complaints, while the CFPB highlights unauthorized transactions and refund disputes.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
PayPal - Review in Cash Services category from Louisville, Kentucky
- - Account limited due to personal DJ tips; process slow.
- - Customer service was subpar; many agents.
- - Appeal filed after four reps; no timely reply.
I wanna start by saying that I have been a loyal PayPal customer for many, many, years. And I was extremely disappointed in a long pole, account limitation, and the customer service I received was subpar.
I did eventually, after talking to four different people in one day, get to file an appeal, and it has been three almost three or four days since I've heard anything back, and I'm starting to get really discouraged. And yeah. So PayPal sucks. If you can avoid it, definitely do.
The whole account limitation was because they said that I had basically too many personal transactions due to my online gig working as a DJ. And when people tipped me, they were doing it as personal transactions, and, apparently, that's tax dodging according to PayPal. So or the IRS and PayPal, whatever. That's what the guy that, eventually helped me file an appeal after being told by the first three females that it was not something that I could make an appeal for, and then all of a sudden, was able to.
So I don't really know what's going on there, but their customer service site is something to desire, something to be desired. All of the females sound the same.
I think they are the same person, and it's just a little crazy. And they're not English.
To cancel transaction number 5244****LF688805Y I never made this order
The reviewer tried to contact the company before posting this review.
- - Charged $40 via PayPal for a remote control app without permission.
- - Intrusive subscription; refund sought and others warned to avoid.
I was charged almost 40 dollars to my PayPal card for a remote control app that I didn't even allow. I didn't even take the free trial.
Now I am fighting to get my money back out of limbo because I can't touch it and I have bills coming and need it for them. This is so intrusive software when it can just subscribe you without your knowledge or asking permission.
I am very upset. Stay away from the remote apps!!!
- Non at the moment
- Lots at the moment
Preferred solution: Full refund
User's recommendation: This photo shows the charge it made for a tv remote app while I wasn't looking and I am still trying to get them to get my money stopped before they let it be stolen. I don't even have the app so I am livid.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dallas, Texas
Iv lost access to my acount because my old device is broken
The reviewer tried to contact the company before posting this review.
My old device is needed to verify my account but does not work anymore. It wants me to scan the QR code with my old device, but I do not have access to it. Thank you.
- Easy to use
- Not universally accepted
Preferred solution: access to my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nassau, New Providence
Hold my money
The reviewer tried to contact the company before posting this review.
I called no answer the money still don’t reach my account yet
Felicia brave sent me $310. Since last week, I haven't received anything yet. Can someone please help me?
- Felicia brave send it to me
Preferred solution: Full refund
Tampa, Florida
I can't set up a pay pal account
The reviewer tried to contact the company before posting this review.
I got a new number and I'm trying to download pay pal and I 've been having problems now it is not even opening just a blank screen???I don't understand why the code never got sent or the phone call when I was trying to set it up???I need help!!!
User's recommendation: I don't have one new to this
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fort Smith, Arkansas
Refund
The reviewer tried to contact the company before posting this review.
Refund my money , send me a label so I can send product back. I called them 10-15 times no answer, no return call.
Emailed them several times , some of them through PayPal.
No reply. Their add says 100% refund .
- Convenient
Preferred solution: Full refund
User's recommendation: Don’t deal with smooth spine.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Algiers, Algiers
Hello dear , Please ,I m struggled to...
The reviewer tried to contact the company before posting this review.
Hello dear ,
Please ,I m struggled to link my bank account and my debit card to PayPal
Name: ZOUBIR RAHMANI
Savings Account:000996818
ABA Routing Number: 31308****
Bank Name and Address:
Schlumberger Employees Credit Union
205 Industrial Boulevard
Sugar Land, TX 77478
User's recommendation: Linking Debit card to PP is declined too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Goshen, Indiana
Scam alert
The reviewer tried to contact the company before posting this review.
Received an invoice with my email address. I don't have a Paypal account anymore.
This is most likely a scam. I would like to report the invoice number and the contact number for investigation.
Invoice number 6612****Z013. Phone # 810-345-****
Preferred solution: Shut this site down!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Durban, Kwazulu-Natal
I'm trying to apply for a PayPal...
I'm trying to apply for a PayPal account and the application is stuck on page 3 of 4.
Please help me sort this issue urgently.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Des Moines, Iowa
Product never received
The reviewer tried to contact the company before posting this review.
denied my claim and I have proof it was not delivered.
I never received my product. They said delivered but my post office never received them to deliver.
I just want my refund for the shoes I NEVER received. Ive called and emailed them several times with no response.
- You cant talk to someone live
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Independence, Missouri
Resolved: Fraudulent charge/recieved an email
- - Phishing email pretended to be PayPal about a $500 bitcoin purchase.
- - The staff reassured me and blocked the number and email.
Spoke with an agent and it was resolved within 10 minutes.
Resolved
I decided to Google pay pals customer Service number and it was totally different than the one in the email. I called it. The only problem I had was being on hold for 25 minutes but, the kindness and reassurance of the young man I spoke to was worth the wait. I told him my idenity had been stolen, I have terminal cancer, Im sick and I dont need all of this and he reassured me we would work through it together and get it resolved.
It took less than 10 minutes and he said it was taken care of and explained to me that this was a phishing email and they pretend to be another Company to get my information and I needed to block the number and email right away. I am beyond pleased with this young man, I cant remember his name but he made me feel so much better, thank you so much.
Preferred solution: Nothing, it was resolved in 10 min.
User's recommendation: Trust they will help you and be patient with them after being on hold
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Mustang, Oklahoma
I have a dispute
The reviewer tried to contact the company before posting this review.
I requested my refund from an eBay seller on a returned item after UPS sent it back to them and PayPal denied my claim. I seriously do not even think it was investigated. So the seller gets to keep my $149 and the item i purchased from them.
User's recommendation: Null
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Haleyville, Alabama
ACCT PERMANANTLY LIMITED...WTF
The reviewer tried to contact the company before posting this review.
- - PayPal permanently limited my account with no clear explanation.
- - Funds are held 180 days and I can't access money or get a human reply.
It is Saturday. My acct was shut down on Monday of this week.
I still do not have any answers and have yet to speak to an actual human being. *** is great for some things but there are times when you need to speak to an actual person.
This is should always be available if needed. If anyone has any ideas I’m open to them.
I was told that I should have an email detailing the reason, but I do not have an email that tells me anything. The only email regarding this matter was sent this morning to simply inform me that they were limiting my account. Oh, and by the way, y'all are holding the money in my account for 180 days. Really?
It's not much, but it's all the money I have right now. So thanks to PayPal, I have zero access to any monetary funds in order to pay bills, purchase food for my kids, or simple daily needs. I do not understand how PayPal thinks this is justified. I can understand holding a percentage in case payments come in after the fact, but my account was immediately shut down, so anything I tried to purchase this morning was denied, and everything else has already cleared.
This is absolutely cruel. I have had a PayPal account for 14 years. I have used it as my primary payor source for many of those 14 years. My paycheck has been direct deposited in my PayPal account for approximately 8-10 years.
I cannot understand what was in my account that caused so much concern that it needed to be terminated. I was on vacation last week, so I was not in my typical location. That was the only thing that was different from any other normal day. I have tried to speak to an actual human regarding this matter, but I can only get AI, no matter the route in which I attempt to get help.
Can someone, an actual human being, please get back to me about this? This is an emergent situation.
No one should be left penniless and unable to get assistance or an explanation. Do better, PayPal.
- Was convenient until it wasnt
- Will blindside you and hold all your funds without merrit
Preferred solution: my account reinstated and my funds returned to me ASAP
User's recommendation: DONT USE PAYPAL. I have been a paypal user for 14years. And without warning they think it is ok to terminate your account and hold the money that is in your account for 180 days. ARE YOU KIDDING. This is wrong.
San Juan, San Juan Municipio
I have a situation with a manager and she tell me that my me Ney and s not safe with this company
The reviewer tried to contact the company before posting this review.
- - $120.14 charge is under review and not protected by PayPal.
- - A long-time customer says this is the worst experience and asks for a refund.
I made a call this morning about my car for $120.14. And with all the people I spoke to, the American lady mentioned that my case is under review.
She confirmed that my money is not safe with PayPal. I am a victim of fraud. I called the bank about this situation they created for me.
I have been a customer for more than 20 years, and this is my first time experiencing the worst situation ever. When this seller returns his product, I just ask for my money, and it is not protected.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Las Vegas, Nevada
I have a block on my account and I need...
The reviewer tried to contact the company before posting this review.
Company fixed the issue and I have been provided with settlement agreement.
I have a block on my account, and I need it off so I can withdraw my money from my bills, and it's taking too long for someone to help me.
User's recommendation: I dont like how long it take from someone to help me
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Paypal posted phone number on Google. 888-221-****. I talked to representative 2 different times.
helpdesk2.aidaform.com/complaints-board-team