PayPal Reviews and Complaints
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5
ISSUES RESOLVED
679
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$9K
AVG LOSS
53K
PAGE VIEWS
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Cons
- Customer service
- Fraudulent activity
- Way they treat customers
Pros
- Ease of use
- It until now
- Offered a convenience which was good for the time being
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(24 of 679 reviews match)
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Verified ReviewerPayPal review in Manila, Manila: Find options
Lose my phone number and forget password
Review
PayPal review: Hope they can fix this.
I've been trying to access my PayPal to make a simple purchase online. I have $25 in my PayPal account. It won't let me use it unless I link a bank account (don't know why). I tried several times on their website to link a bank account and it keeps failing, I am putting in the right user name and password. Finally, I called their customer service number. After requesting an agent, I get put on hold for 2-3 minutes before the call automatically disconnects. I want to use my $25 or I'm going to withdrawal it and close my account.
Review
Pros
- Safe way to buy online
- Offered a convenience which was good for the time being
Cons
- Un-useable
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
PayPal review in Moreno Valley, California: Outsourced Phone Center
Unfortunately when one calls Pay Pal 90% of the calls are sent to the Philippines which by far are the most ignorant So Called Customer Service People to talk speak to. For one you have to repeat you yourself 4 to 5 times to make them understand. The language barrier is terrible they act like they understand but they don’t if you get lucky and the call goes to the US be grateful because it’s here and can actually make sense you someone here. The Overseas Outsource is so bad that you literally loose patience talking to someone that doesn’t understand. Hopefully you get a US person if you didn’t just hang up because your waisting you time when it come to you own money.
Review
PayPal review in Crete, Illinois: Wrongfull disharge on my accouint
On this day I due believe that paypal is wrong charging off my account in july of 2016 I was never behind on my payments 11months before 2016 and 30 months after july of 2016 I was told by a paypal rep .my payment of $36.00 sometimes I paid extra my reports are available where I was up to date on all of my other accounts with other banks I was never told the charge off date.
Review
Service
Paypal Payment Processing Service
General and open question to the public and Paypal’s business practices: Why is it not possible to move and take your Paypal account with you? Why do I have to close my account and reopen a new one in the country I moved to? I have two different accounts already and...
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Review
Product
Paypal Account
Pros
- How easy it is to urchase through them
- Use to protect customers
- Being able to pay with paypal linked to an iban bankaccount
Cons
- Close account when moving international
- Paypals inability to communicate
- Change my phone number when i move to a different country
Reason of review
Access/ activation issues
Preferred solution
Let the company propose a solution
Tags
PayPal review in Bogotá, Bogotá, D.c.: Limiting account for unknown reasons
Account has had freezes put on it 3 times in six weeks. Very unreliable company. Avoid if possible.
Review
Product
Paypal Prepaid Card
Cons
- Customer service
- Not reliable
- Security
Reason of review
Access/ activation issues
Preferred solution
Know it off!
Tags
I ordered an air purifier from a company on FaceBook. It came from China with what I assume is an European plug. I’m in the US so the item is unusable. I requested a refund of $29.97 and the seller agreed if I return the item. We’ll return shipping is $49.00 USPS. So I...
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Review
Service
Paypal Claim
Pros
- How easy it is to urchase through them
Cons
- It is very difficult to get a resolution to a problem
- Paypals inability to communicate
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund
Tags
Ordered security camera thru Ebay. It arrives dead on arrival. The seller wants me to send pictures of the connections I do that. Then they ask for a video. I go thru PayPal tell them it it DOA and I want my money returned. They send a email saying to return product to...
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Review
Product
Paypal Account
Pros
- Being able to keep my credit information away from sellers
Cons
- Saying the complaint was fixed it was not
Reason of review
Poor customer service
Loss
$23
Preferred solution
Full refund
Tags
Update by user Aug 17, 2018
My cost is $23.50 for the wrong item to be returned, and I receive NOTHING except a net loss of $23.50, and a lot of time and trouble involved in trying to get a FULL refund.
Original review posted by user Aug 17, 2018
I ordered an item (unfortunately from China) that cost $69.89. What I received was a...
2 comments
So now, to continue with the story - So I paid $69.89 + $23.50 to return an item that was NOT THE ITEM I ORDERED. Now Paypal says they can't get my money refunded because I didn't have a tracking number.
If you send via USPS there ISN'T a tracking number. So Paypal has closed the case and I get nothing back. So I blew more than $83.00 to what is probably a bogus company and got NOTHING.
No thanks, Paypal. Your customer NO-service SUCKS.
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Review
Service
Paypal Claim
Cons
- Paypal account restriction as a reaction to my refund demand
- Having to pay return postage on item delivered in error
Reason of review
Return, Exchange or Cancellation Policy
Loss
$24
Preferred solution
Make seller send return postage package so I don't have to pay it!
I have been using Paypal for years and for the first time I am very annoyed, frustrated and pissed off with their service. On, March.4th,2018, I ordered a 360 deep wave human hair lace front wig ( Order # C4270) from Casei's website for $39.50 USD ($50.88 CAD) and paid...
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Review
Service
Paypal Claim
Reason of review
Problems with payment
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Your initial mistake was in answering an ad on Facebook. Not a good idea to trust any ad on any social media site.
Period. The plug you received looks like a "type C" plug used in various European countries. You can buy an adapter plug to make it usable in the US as long as you verify it is not for a 220v or other system and is for our 115v.
You can probably also buy a converter to make it usable in the US but then you are going to pay more money for something that probably doesn't cost what a converter will cost. Bottom line, re-evaluate your shopping from ads on social media, and dump PayPal and go to a real bank with a checking and savings account and also a credit card----never a debit card, of course as they are extremely dangerous.