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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

After using the Paypal services for several years using my email on December 26th of 2017, I received U$33,000 payment for the sale of one of my websites. The buyer sent me the money using Paypal; PayPal limited my account and placed my funds on hold for security purposes; after waiting for many days, talking with many representatives and having my account reviewed and cleared, my funds were available for withdrawal and my account was restored and activated. I tried to withdraw my funds (U$26,000 after making some payment with my Paypal balance) to my bank account but it was not possible to do it. Paypal alleged that the bank information was invalid, even when they have made plenty of withdrawals to the same bank account with the same bank account information before. I tried to withdraw multiple times without any succeed. Then I got another email from Paypal were my account was being reviewed again without any reason, they asked for private documents concerning important information from myself, the buyer related with the sale of the website and the business; then they decided to close permanently my account and hold my funds for 180 days. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it – however because I feel that holding my funds for 180 days is excessive, and perhaps a punitive abuse of power, besides Paypal is operating as a financial institution with power of seizure, without legal authority to do so; Paypal is committing felony fraud (possible laundering activities going on as as well, since it seems to be widespread and ongoing), but just my own money is $26,000 and Paypal is refusing to release funds, not belonging to themselves, which is called grand theft. The funds are part of my daily life expenses and during this period of time I haven't received any income or profit in my bank account which has affected my personal being physically and psychologically since I don't have enough money to pay my personal expenses.
My mother died on January 19th 2016, she left 1700 in her will to my son who lives in China, we thought the best way for him to receive his inheritance was through Paypal, this has been the biggest mistake we ever made. I made this payment to him on April 14th 2016 and to this day he still has not received it, all sorts of excuses including that he had the wrong bank. We have both made phone calls to our respective helpdesk numbers and raised queries but nothing has happened, I travelled to China last month and we both were in the same room speaking to a Paypal advisor named Priya who is in the call centre in Malaysia; she promised to return the money to my account, we emailed immediately to the office the documents and information she requested to return the money, this was 20th July 2017, the email address is roacsdoc@paypal.com with FAO Priya on the message box. Attached to the email was a copy of both our passports, a letter confirming the request for the return of the money to my account, bank details for both our accounts and a request for confirmation of receipt of the email. We did not get a confirmation so resent it on 27th July; again no acknowledgement. Do I have to travel to the Paypal office in USA and knock on the door to get this money back? Are you incapable of replying or completing the transaction? We both request that this money is returned to me with immediate.

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Verified Reviewer
Verified Buyer

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1.0
Details
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I don't usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy. A week or so went by, past the...
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5 comments
Leo B
#1788015

We exactly had the same problem. I even had a 3 way call with Paypal and UPS, but they still denied my claim.

Paypal works with those scammers since they get paid for it.

They forget that the money came from us. At least I got my money back via the credit card company.

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Review
#1726187 Review #1726187 is a subjective opinion of poster.
Service
Paypal Payment Processing Service
Pros
  • No pros
Cons
  • Customer representative are rude
Reason of review
Not honoring buyer protection plan.
Loss
$164
Preferred solution
Honor the buyer protection plan by issuing my money back.
Tags
  • Don t Use Paypal
  • Buyer Protection Plan Is A Farce

PayPal new scams

1.0
Details
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
They first order was September 11 she send bad hair I order again item on September 19 .2018 they sellers never send me item PayPal let the sellers Get away with my money
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Review
#1401447 Review #1401447 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Loss
$774
Preferred solution
Full refund
Tags
  • Paypal Crimes
1.7
Details
PayPal review - Plays roulette with your funding source
PayPal review - Plays roulette with your funding source
PayPal review - Plays roulette with your funding source
Last year, I had a purchase that I made with PayPal Credit that pulled funds from my PayPal balance. I contacted CS about it, and the CS guy tried to tell me that I must have somehow "chose" my balance rather than PayPal Credit. A few months ago, it happened again...
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Review
#1674074 Review #1674074 is a subjective opinion of poster.
Pros
  • Easy
  • Fast
  • Convenient
Cons
  • No support when things do nott work right
  • Blame customers for things that they do
Reason of review
Problems with payment
Loss
$43
Preferred solution
Since PayPal caused the difference between what IS in my checking account and what SHOULD be in my checking account, I think they're responsible for it.
Tags
  • Federal Law Violation
  • Unauthorized Transaction
5.0
Details

Update by user Nov 12

PayPal has restored my accounts.

Original review posted by user Nov 11

To Whom It May Concern: I write concerning Paypal’s recent “permanent limitation” of my two accounts. I have been a loyal and rule abiding Paypal customer for thirteen years. Paypal’s recent action has been the result of miscommunication...
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Resolved
Review
#1705160 Review #1705160 is a subjective opinion of poster.
Service
Paypal Payment Processing Service
Reason of review
Permanent Limited Account
Loss
$999999
Preferred solution
I am maintaining my position that Paypal should full restore both my Paypal accounts
Tags
  • Permanent Limited Account
1.0
Details
PayPal sided with a thief on a Dispute
PayPal sided with a thief on a Dispute
PayPal sided with a thief on a Dispute
PayPal sided with a thief on a Dispute
I had a customer file a Dispute for $180.00. Her Invoice was for 3 items totaling $356.81.. The dispute was for 2 belts that were 80.00 each that I had shipped though USPS. Tracking after 30 days still shows the package to be in transit but Arriving late on the USPS...
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Review
#1603096 Review #1603096 is a subjective opinion of poster.
Service
Paypal Payment Processing Service
Pros
  • Makes invoicing easy
Cons
  • Makes it easier for internet thieves to steal from businesses
Reason of review
PayPal holding me responsible for what USPS has done. Also allowing a customer to receive a USPS insurance check as well as a FULL refund from me. USPS + PAYPAL have both stolen from my business
Loss
$357
Preferred solution
Full refund
Tags
  • sellerprotection
  • disputes
  • Seller Complaints
  • Paypal Case Filed
  • Joke Company
2.0
Details
PayPal review - Plays roulette with your funding source
PayPal review - Plays roulette with your funding source
Last year, I had a purchase that I made with PayPal Credit that pulled funds from my PayPal balance. I contacted CS about it, and the CS guy tried to tell me that I must have somehow "chose" my balance rather than PayPal Credit. A few months ago, it happened again, I...
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Review
#1671772 Review #1671772 is a subjective opinion of poster.
1.4
Details

Update by user Oct 29

Not sure. Either my financial institution ate the $500 loss or they had enough power to force PayPal to refund the money to them. All I know is after about 90 days I got a secure message from Grow Financial Federal Credit Union telling me that I could keep the $500...

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Resolved
Review
#1693885 Review #1693885 is a subjective opinion of poster.
Service
Paypal International Money Transfer
Cons
  • Company should be shut down
Reason of review
Problems with payment
Preferred solution
Close the company they are nothing but thieves!
Tags
  • TOTAL SCAM
  • No Protection From Paypal
  • Paypalsucks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Beware of PayPal (and DHL) : When you file a case of Signature Fraud , they will blame the victim !!! PayPal wont refund you + will freeze your account as well !!! That's their way of accusing you !!!
Beware of PayPal (and DHL) : When you file a case of Signature Fraud , they will blame the victim !!! PayPal wont refund you + will freeze your account as well !!! That's their way of accusing you !!! Subject : Frozen account issue and refund for the stolen parcel...
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Review
#1726776 Review #1726776 is a subjective opinion of poster.
Reason of review
Frozen PayPal Account / Falsely being accused by PayPal + DHL for signaturefraud ! My Parcel worth 538,11 was stolen by DHL or given to the wrong person by DHL !!! (PayPal sided with the scammer to elope their responsibility for Theft - Damage - Loss !!!)
Loss
$538
Preferred solution
My Solution : To Unfreeze My Account (Clear My Bad Name) and repay the stolen 538,11 EURO's !!!

Don't use paypal

1.0
Details
I bought some products on paypal and the products were garbage. leather boots that weren't leather pictures of garments and when they arrived they were nothing like their pictures. I contacted pay pal and filed a complaint and then I took my vacation. when I arrived home I checked my email and I was suppose to mail the returns by the 6th of December. I contacted paypal immediately and said I needed more time to respond and they denied my case. period. no time extension. nothing. I'm out $80.00 and that's the end of that. That's wrong. they don't screen their vendors very well and they don't back up their customers.
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1 comment
Anonymous
#1787173

PayPal are no good for nothing and this includes their employees.

Review
#1726961 Review #1726961 is a subjective opinion of poster.
Service
Annie Cloth Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution

Contact PayPal Customer Service

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Phone:
(888) 221-1161
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Latest Question

PayPal Questions
PayPal has denied our refund online order received from Ross Swimwear.com. I returned the merchandise as requested and I also gave Paypal the USPS tracking order showing the item delivered back to the company. When you go on Paypal's site according to there policy...
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13 comments
Anonymous
#1779799

From all the comments, I guessed I've been scammed like everyone else who ordered from this company, ChicFab. I'm out $70. I think I'd better not use PayPal anymore either.

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Review
#1655563 Review #1655563 is a subjective opinion of poster.
Cons
  • Refund policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$77
Preferred solution
Full refund