PayPal
PayPal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4204 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4204 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.31% of users think that PayPal should improve its Customer Service.
48% of users say that they won't use PayPal in the future for similar services or products.Recent recommendations regarding this business are as follows: "sa se asigure că poate să ia legătura cu cei de la PayPal și prin mail. Nu doar prin aplicație.", "Sa se asigure că vor putea lua legătura cu ei și prin mail. Nu doar prin aplicație", "N\a", "Go to cash app where they treat you with respect", "skip them or read the fine print".
Most users ask PayPal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaypal debit awful
long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank
- Paypal business is safe even paypal credit card
- Stay away from pay pal debit
Preferred solution: Full refund
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Bucharest, BucharestCont vechi
Am un cont vechi. Nu mai știu parola.
Numărul de telefon înregistrat acolo nu mai este valabil.
Vreau să șterg acel cont și să o iau de la capăt tot cu aceeași adresă de mail. De o săptămână nu mi primesc nici un răspuns.
User's recommendation: sa se asigure că poate să ia legătura cu cei de la PayPal și prin mail. Nu doar prin aplicație.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFalse Investigations & Non refundable lies
They are still up to their old games. I have trouble getting into my own account, but hackers and AI have no problems at all charging my account.
Since then they have turned off all the features of my debit card which is my direct deposit account, they locked me out in retaliation for reporting them. Next move is police report and then more administration action
They just make up things as they go along, I have two other secretaries that call everyone, including and they fix anything, owes over $3',000 in refunds going back 2-3 for investigation that only take 45 days, take 45 minutes, and the never send investigation materiala
Preferred solution: Full refund
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Verified ReviewerTime Urgent PayPal Buyer Protection Scam
November 22, 2024
Extremely Time-Urgent
Mr. Alex Chriss, President & CEO
PayPal
2211 N First St
San Jose, CA 95131
For Immediate Resolution
Dear Mr.
Chriss & PayPal Executive Management:
Please urgently refer to my emails sent to executiveoffice@***.com, as I have attached further extensive evidence for these claims as well as complaints Ive filed against PayPal with the California Attorney General Rob Bonta & the Consumer Financial Protection Bureau / CFPB.
I look forward to this matters immediate resolution and approval of these claims as Ive now engaged the Attorney General and CFPB to ensure enforcement in this profoundly distressing matter.
Thank you kindly in advance for your immediate response and commitment to resolving this matter urgently.
Please also see herein the new information from the site which I found sellers listing Furnished Finder regarding the deactivation of my unit and several other properties due to infarctions and uninhabitable conditions of this seller & please contact me urgently today with approval and resolution.
Please note that I have also filed a complaint on November 21, 2024, with the Consumer Financial Protection Bureau (CFPB) attached herein against PayPal regarding the arbitrary denial of my claims meriting immediate resolution and approval of my claims today November 21, 2024.
Please attach this urgently to my case and phone me with the approval I am speaking presently with the California Attorney General himself on this denial as well, Mr. Rob Bonta Attorney General against PayPal complaint is also attached herein.
Regrettably, while PayPal claims to be there for its consumers, they refuse to honor Buyer Protection terms and instead allow slumlords to utilize their platform for payments, while providing grossly uninhabitable conditions & pest infestations at their rentals as PayPal allows these individuals to use their platform for payments and then refuses to help their customers recover monies owed, under Buyer Protection terms.
Thank you for your urgent response.
Preferred solution: Full refund
User's recommendation: Do not use PayPal for Goods & Services, or to pay invoices sent from sellers, landlords or owners of services, as PayPal will not stand buy you as a Buyer !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
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Resolved: Ripped off from PayPal!
Company fixed the issue and I have been provided with apology. I spoke with someone from Paypal and again they tried to blame me, but they couldn't tell me who from Paypal set my old address as my primary address!
They even tried blaming the shipper, anything but accepting responsibility for their screw up! But in the end, I received my full refund.
Upon tracking the item, I learned the package was delivered to an address I haven't lived at in 4 years (sold home). When I logged into my PayPal account, I noticed someone from PayPal had set this old address as my default address, so I deleted this old address and reset my new address back as my primary address. When I contacted Cawood Honda, I was told they only shipped the items to the address provided by PayPal. Also, please note I had other items paid through PayPal and shipped to my new address during this same time period without me adjusting my default address as this PayPal supervisor suggested.
I reached out to PayPal about their error, and after speaking with a supervisor named Anna (#157****), I was told there was nothing they could do to refund my money. I was also told that I had to initiate the address change, which was an insult to my intelligence. She had no answer as to why my other packages came to my new address during this same period. I asked her to look at my last 100 transactions and she would see that the old address they used hasn't been used in over 4 years.
Still, she refused to either refund my money or pay Cawood Honda to reship my items. She instead continued to insult my intelligence by suggesting I call my bank or get in contact with people I don't know, who are 4 hours away, and see if they will send me my package. Even though I wasn't the one who provided this address to Cawood Honda in addition to the fact that no shipping address was listed on the invoice provided from PayPal. If the old shipping address had been listed on the invoice, I would have caught it and corrected it.
This supervisor was hell-bent on not admitting any fault in spite of all the evidence that they were at fault.
In short, this supervisor said I was out of luck for $131.83 and they were not going to refund my money. I will also be reaching out to PayPal's CSuite in hopes of getting my money back and they fire such an incompetent supervisor that is representing their company.
- Ease of making online purchases
- Incompetent employees
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Norway, MaineAn online play to earn game named One Stroke Drawing located in USA message me that payment has been completed but I'm yet to see the money in my PayPal account
Good morning. I played an online game to earn games located in the USA, and one of them told me to drop my phone number on the PayPal platform, which I did.
I dropped +234806****825 on Saturday, 16/11/2024. Do you think they will understand that the +234 in front of it is a Nigeria code?
They processed it afterwards and messaged me a few minutes later that the payment has been completed, but I'm yet to see the money in my PayPal account. Please, can you tell me what happened?
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Verified ReviewerResolved: My account is locked
Company fixed the issue and I have been provided with apology.
My money was on hold, and I received that money from my friend. Now, I request your help to solve this issue, please.
Preferred solution: Deliver product or service ordered
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fresno, CaliforniaBad deal
Did not give me product. Straight lied to my face, y saying I had qualified for the ebay buyer guarantee, but also did not deliver
User's recommendation: Don't trust.. faulty as fudge
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Verified ReviewerAccount Limited
My PayPal account under my personal email received an email titled 'Important: Account features have been deactivated'. I'm very upset with PayPal for banning my account, which I've been using for several years, and would like a more detailed explanation beyond a non-descript email.
I use PayPal for payments on several sites, and its ban, seemingly for no reason, is quite annoying.
I want to know the grounds on which my account is banned. I would prefer if it's restored ASAP, as this feels like a pointless ban based on automation rather than a review process.
- Widespread use
- Overly restrictive
Preferred solution: Account restored
User's recommendation: Better to avoid or use other sites.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute
Cause there's has been some Aurthrise translation on my account There's translation in the month of Sept.Theres is 12 translation that went on a cash app card ending in 4890
I have only made 3 transaction in the month of Sept that was on Sept 22 for 700
Sept 24 for 10 and on Sept 24 for 200 all three of those transaction went on a Vero debit card ending in 7556
I only have a Vero debit card there's two that I had link to my account
The cash app card I don't know whos it is and besides I don't even have a cash app card or account
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLifting restrictions . Using my state identification
Mad because I can't use my funds
I've called many times and the representative said to log out of the account and it should work. They told me that three different times. I have my state identification card and I emailed it, as well as my phone number, 605218****.
- Want to use my funds
- Will not let me
Preferred solution: My account lifted restrictions
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Verified ReviewerPermanently limited account
They limit the accounts of regular customers without even asking or warning. They accuse you of being risky and they hold your funds for 180 days.
Now, I want to solve the problem, but in the future, I will use other services. This is a total lack of respect for customers. You must give valid reasons when you ban or limit someone. Their agents are not available; they do not answer the phone, but I will take the case to court if necessary.
They accused me of my business being NO ACTIVE, which is not truth at all.
I sent them. number of registration, official docs but I believe they did not even check it.
I also sent bank statement so they can see company exists. Total lack of respect!
- Fast service and supported by many apps
- Do not respect customers
Preferred solution: Apology
User's recommendation: It was nice experience, but they totally disappointed me.
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Verified ReviewerTo formally issue a complete against a customer support representative
I reached via customer service to provide a transaction number I received from the lawyers offices handling the government issued Brigit refunds from the Federal Trade Commission. I had received several emails from PayPal regarding this refund.
However, the representative told me it was a scam and all my information was breached without giving any solution or recourse. Then I called the lawyers office back and it was reiterated to me that this was not correct and they provided me with another PayPal customer service number. The same PayPal representative answered again and before pulling up my account to verify my information said the transaction number was not real. Then she asked me for my email to my PayPal account and while I was giving it she interrupted me and asked for it again?
So, I let her know she had just interrupted me while I was doing exactly that (giving my email to the PayPal account) I then asked for escalation to a supervisor. I was put on hold for several minutes. The representative came back on the line stating her supervisor was busy. I asked if there was a complaint or escalation department and was told no.
I asked again and was told yes to the escalation department and when I asked to be transferred was told it was her supervisor? I reiterated to her that she just confirmed there was an escalation department, which indicates it is a department not one sole person. She put me back on hold for several more minutes and then came back on the line and dropped the call. I have already moved out of looking for a solution through PayPal for the Brigit refund and am working directly with the lawyers office handling said refunds, but want to make sure PayPal is aware that this specific customer service representative was not only unprofessional, but she was rude, uninformed, handled the call poorly in every way and came off as completely incompetent.
Worse still, she never escalated the call to a supervisor, another agent, or department and then hung up on me, the PayPal customer. I sincerely hope that PayPal is able to locate this representative as it reflects more than just poorly on her, but leaves PayPal customers wanting to severe any relationship with PayPal as I am planning to never utilize PayPal services as a result.
PayPal should be vetting candidates appropriately and furthermore most certainly should give their customers recourse for such when situations like these arise and Im sure, continue to arise. Goodluck.
- Incompetent employees
Preferred solution: This particular representative should be fired.
User's recommendation: AVOID PAYPAL AT ALL COST
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogging in
I'm having trouble logging in. It says there is an account for my email, yet when I put it in and click 'Forgot Password', it says something went wrong and continuously does this. So, I'm not able to login.
Preferred solution: Help getting into my account
User's recommendation: Negative
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Zurich, ZurichI need attention my PayPal I didn’t send anything to ours family
I didn't send the money. I don't know if I need to send just my salary. It has come here, please help me, or otherwise I need to cut my salary to come here.
User's recommendation: Please remove the euros I live in Switzerland not in Germany I try to change but no I make another PayPal but only send my account
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Verified ReviewerFile a formal complaint
These are the worst company I've ever dealt with. When I was not asking for my money, my account was fine with no problems.
But my son was having an asthma attack, so I asked PayPal if they could release my money early so I could get him an inhaler and they pretty much spat in my face. I was upset, a little irate as any father would be watching their son having trouble breathing and just being told no to my money. So since I started asking for my money, they limited my account and then shut me down, and is holding my money for 120 days for trying to be a great father and help his son out. I get this crap from PayPal.
I ask you, where was I being rude to his employees like he said I was? I didn't say anything wrong.
- Everyone that works there
Preferred solution: Iam asking for my sons medical bills be paid for and100000 for what I've had to be put up with with the harassment the discrimination stress loss of sleep bc of son in hospital loss of work
User's recommendation: Go some where else they don't care about you and one wrong word and your shutdown
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney on hold please help me
Hello, I need to recover the money because I am an Amazon wigs influencer. Please help me.
- Good company
Preferred solution: Deliver product or service ordered
About
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PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.
PayPal is ranked 77 out of 239 in Cash Services category
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PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com