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PayPal

PayPal

www.paypal.com
What is your customer experience with PayPal?

PayPal Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • PayPal has 1.8 star rating based on 4054 customer reviews. Consumers are mostly dissatisfied.

  • 29% of users would likely recommend PayPal to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No pros, No pros for now.
    Cons: Poor customer service, Customer service, Fraudulent activity.

View full overview ›

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PayPal - Account hacked
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Top PayPal Reviews

Positive Review

"I waited for a very long time but it’s understandable"

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I'm trying to be assisted on how to get or receive a security in order to verify my email. I'd like to request a callback on +277********. User's...

Critical Review

"PayPal won’t refund timely when fraud occurs on their platform."

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Fraudulent businesses use their platform, and PayPal fails to address concerns timely. PayPal owes me $2,623, and they are dragging their feet to pay it. They...

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Daniel V Rjb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PayPal won’t refund timely when fraud occurs on their platform.

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Fraudulent businesses use their platform, and PayPal fails to address concerns timely. PayPal owes me $2,623, and they are dragging their feet to pay it.

They continue to reward fraudulent behavior.

I have avoided PayPal for years, and this is a prime reason. Never do business through PayPal.

View full review
Loss:
$2623
Cons:
  • Horrible customer service and policies

Preferred solution: Full refund

User's recommendation: Boycot PayPal at any cost. They don’t have the best interest of the consumer.

Resolved
Terri LS

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: I give them a 2 because there's some cool things that they make much easier. 2 months ago 8 would have given them a 4 - 41/2....

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PayPal - I give them a 2 because there's some cool things that they make much easier. 2...
PayPal - I give them a 2 because there's some cool things that they make much... - Image 2
PayPal - I give them a 2 because there's some cool things that they make much... - Image 3
PayPal - I give them a 2 because there's some cool things that they make much... - Image 4
PayPal - I give them a 2 because there's some cool things that they make much... - Image 5
Updated by user Aug 19, 2025

Noticed I have an the screen shots of the advertisement, receipt, and same tracking info!

Original review updated Aug 18, 2025
HOWEVER! I had 2 different issues with scammers out these game doctors that try to lock you into things your can't afford.
I can't get my money back and more it's to the point I call eveny day.

Im told I'll get it Saturday and they Saturday they'r say the date is moved up. This has happened 4 x now!
The worst part is the man that claimed to be overstock, he advertised on Google as overstock.Com I got a receipt from overstock. Com that looked exactly like previous orders I had with them. This man who loves in China who I found in minutes after realizing this was a person portraying himself as overstock to rip people offf her is still able to do this using pay pal as the financial institution the money goes thru for him to receive it.

I sent pay pal all the fake paperwork he sent me and his fake advertisement and they still will now get it give me my money back. At first they said they would take it out of his account then if he's over drawn to give me my money. Now they just ever me around Everytime I call. What did I purchase it ask?

A 50 INCH SMART TV WITH ALEXA. NOW I'VE BOUGHT RUGS FROM OVERSTOCK. COM SO I DIDN'T HESITATE. WHEN I DIDN'T GET TRACKING INFO I CALLED OVERSTOCK READ MY OTHER NUMBER FROM THE RECEIPT HE HAVE ME AND THERE'S NO SUCH ORDER.

I offered PayPal the name phone number in China, his personal email and they don't take that info from me and still aren't done investigating? I'm the USA THIS IS CALLED FRAUD. ALSO MISREPRESENTING YOURSELF FOR FINANCIAL GAIN IS A FELONY! AND THEY ARE MEETING HIM GET AWAY WITH THIS.

I HOW HE'S NOT TAKING OTHER PEOPLE'S MONEY. I'M SURE HE FOR MANY OF US. IT WAS PERFECT LOOKED JUST LIKE OVERSTOCK. OF OM.
AREN'T I INSURED FOR THIS?

$250,000 INSURANCE ON MY MONEY.
EXCUSE AFTER EXCUSE
ISN'T THIS NICE OF PAY PAL? SO I'M out THE MONEY AND MY TV!
View full review
Resolved
Coman G Iut

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brașov, Brașov County

Resolved: Login problem

PayPal - Login problem
PayPal - Login problem - Image 2

Buna ziua, nu mă pot loga în contul meu PayPal. Am încercat să resetez parola, dar din păcate nu mai știu detaliile de la întrebările de siguranță!

Într-un final, am reușit să schimb parola, dar tot nu mă pot loga.

Vă rog să îmi dați accesul la cont și să îmi eliberați fondurile în contul bancar de la SaltBank! Vă rog să îmi restituiți fondurile!

View full review
Loss:
$100

Preferred solution: Full refund

User's recommendation: Restituirea de Fonduri Durează foarte mult !

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Resolved
Tomas R Vdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: According to pay-pal is saying that I purchase something from a company called Grand chill for 87.45 even though the tracking shows that it was deliver in some town in Tennese

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PayPal - According to pay-pal is saying that I purchase something from a company called...
PayPal - According to pay-pal is saying that I purchase something from a... - Image 2
Updated by user Nov 12, 2025

my card bank is taking care now. my card bank hold the payment and is going to investigate, something that pay pal did not do.

Original review Oct 28, 2025

Paypal denies my claim even though I showed them where the package went to Morriston, TL. I did not buy anything from them, but according to Paypal, I did.

View full review
Loss:
$87
Pros:
  • It just to be very convenient using it
Cons:
  • Never thought that they were going to behave this way

Preferred solution: Full refund

User's recommendation: don't use paypal

Rosu F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bucharest, București

Mi-a fost spart contul

PayPal - Mi-a fost spart contul
PayPal - Mi-a fost spart contul - Image 2

Am avut contul înregistrat cu email vladimirdraghia7@***.com, după care am adăugat adresa de email belabele056@***.com și numărul meu de telefon 072642****. Cineva mi-a spart contul, a adăugat un alt număr de telefon și această adresă rosuflorentina824@***.com. Doresc recuperarea contului.

View full review
Loss:
$100

Preferred solution: Să recuperez contul că mi-a fost furat /spart

Peace U Ytc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chicago, Illinois

Withholding Refund after receiving from vendor

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PayPal - Withholding Refund after receiving from vendor

On 09/30, PayPal closed a dispute I had filed, and the vendor issued a refund. I received an email from PayPal saying that my refund will take 5 business days to post.

It's been 9 business days and 13 days since the dispute was resolved, and SHEIN, who I made the purchase through, refunded me for the purchase, and I am still yet to receive my money. Whenever I call, I get put on hold and then later get hung up on.

I have been transferred across several departments over several days with the same thing. I will be gearing up for legal action as this is deceptive and a waste of my time and money, as I have had to continually contact PayPal with no resolution, and nobody seems to want to answer where my money is.

View full review
Loss:
$45
Pros:
  • No pros at this point
Cons:
  • Terrible customer service

Preferred solution: Full refund

8up4lyfe419

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Won't help me at all

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PayPal - Won't help me at all
PayPal - Won't help me at all - Image 2

So I went and looked at a small building and decided to buy it. The deal was I paid 300 that day; it would be at my place the next.

I did this, and the person selling me the building never showed up and stopped answering the phone or door for me. Then I found out it wasn't his building to sell. Almost 2 months have gone by, and I have received no help at all from Cash App or PayPal. The money was pulled from my PayPal to someone else's Cash App to make the payment.

So why isn't this getting fixed?

All I did was purchase this thing, and he gets my money and scot free. *** that, help me.

View full review
Loss:
$300
Cons:
  • Scams aloud

Preferred solution: Full refund

User's recommendation: Don't use PayPal or cashapp

fatihemreyildirim99

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Ayvalik, Balikesir

İnjustice done to me

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PayPal - İnjustice done to me
PayPal - İnjustice done to me - Image 2

The email address I'm currently writing to has been used by a profile with an Indonesian number and address, and an unintended action has been taken. The email I received states that the account is at PayPal.me/fatihemreyildirim.

Currently, PayPal is not available in our country, and it is impossible for me to become a member.

Please destroy this account; otherwise, I will take legal action. My name, surname, photo, and mail were used by an Indonesian number to create a PayPal account.

View full review
Cons:
  • Phishing risk

Preferred solution: To remove this account completely since my mail and name infos were used without consent.

User's recommendation: Stay away yourself to be frauded so and put 2 step verifications for your mail addresses.

Dunia Z Abm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Doha, Baladiyat Ad Dawhah

Account issue. Cannot withdraw money

PayPal - Account issue. Cannot withdraw money

I tried linking up my mustard card several times, but it was declined, and my account can't withdraw money.

View full review

Preferred solution: Account withdraw

Sandra E Fon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad response from PayPal

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Bad response from PayPal
Bad response from PayPal - Image 2
Bad response from PayPal - Image 3

I purchased two pairs of sandals online from a company called Ellocu Pte. Ltd.

on May 24, 2025, that were supposed to be leather, and they turned out to be entirely made of plastic with a hard band of plastic and some hard material, which was extremely uncomfortable. The soles were also pure plastic, making them rather dangerous to walk on. The total cost for these was $131.05, which included charges that I was not aware of at the time of purchase. I complained to the company I bought them from, who offered me a 40 percent return of the cost.

I started a dispute with PayPal, who were extremely bad with correspondence, and finally, on August 15th, the company said they would refund the whole amount if I sent back the sandals to an address in Singapore. As I assumed the return would be expensive, I got in touch with PayPal and asked them to tell the seller to give me an address in the USA. They did not do that, stating that the goods were to be returned to the address given by the seller.

To say that I am disappointed in PayPal is putting it mildly. They have left the way wide open for these sellers of trash to keep on doing it.

View full review
Loss:
$40
Pros:
  • Easy to buy products
Cons:
  • Extremely difficult to correspond with and bad customer service

Preferred solution: Full refund

User's recommendation: Stay away from Chinese companies, especially this one Ellocu Pte, and be very wary of PayPal as they don't always stand up for the consumer.

1 comment
Brieanna Jmu

I wrote this, but it should have been $40 and not $4050 Typo!!!

Kalilu Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Buchanan, Grand Bassa

PayPal account

PayPal account
Updated by user Oct 26, 2025

Other.

Original review Oct 26, 2025

I need a PayPal account from united state for the withdrawing money from my crazy rock game account to withdraw it to my mobile account Business

View full review

Preferred solution: Money

Shonda B Wmp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

False closure of account

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PayPal - False closure of account
Updated by user Sep 20, 2025

PayPal doesn’t care even if you were not the problem to begin with

Original review Sep 05, 2025

For the past few months, I've been having PayPal issues, constantly telling me about suspicious activity. I've always followed their protocol, and I barely use the platform—once or twice, probably three times a month.

They ask me to resolve some things, which I did try to clear up, and something was happening to my account that I was unaware of.

After giving info, they still closed my account permanently, without further explanation and review. I found other folks with my situation as well.

View full review
Loss:
$498
Pros:
  • Ok to send transfer
Cons:
  • Any little thing can place acct on limitation

Preferred solution: Get my account back

User's recommendation: Be very careful with PayPal they can still shut you down no matter what

Mario M Clt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I still have no access to my account

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Updated by user Dec 09, 2025

Paypal customer service doesn´t reply in time, or not at all. They have specific hours, and if the customer is not available, they simply don´t care. They don´t answer by email.

Original review Dec 06, 2025
Hi.
I´m still waiting for my issue to be solved. I lost access to my paypal account.

I have the email and the password, but I don´t have my old cell phone number from may years ago, that´s why access to my account is denied. I contacted Paypal support and they always take hours to reply, the messages disappear, and I´m not available in another time. Besides, I really hate talking on the phone!!! And nothing can be verified through the phone, there´s no security at all in those measures, since cell phones are stolen all the time.

Why does support wants so much to talk on the phone? Are they gonna recognize my voice?

I received messages in my email, that I can´t read without accessing my paypal account!! And the problem is precisely that I can´t access my paypal account.
I´ll start petition signed by 100.000 people to expose this and I´ll start a legal action against paypal if my issue isn´t solved soon.
View full review
Cons:
  • Dont reply to emails
  • Keep our money hostage in the site
  • Support doesnt reply in time and messages become unavailable

Preferred solution: Access to my account so I can retrieve all my money and close it

User's recommendation: Don´t trust them. Lots of complains online.

Yerachmiel Zea

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I can't login PayPal in my country

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I can't login PayPal in my country

I can't login PayPal in my country I don't know why. Please help me I want to earn money from online for my family and my future.

I can't work because of my not healthy and disease. So please help me

View full review

User's recommendation: I'm Row Ess

Chetina M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account Locked / Scammer Phone Numbers

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PayPal - Account Locked / Scammer Phone Numbers
Updated by user Sep 07, 2025

Stay away, close your account, and file with CFPB and US Attorney. Scammers are using PayPal credible phone numbers and there's no way for a consumer to report the fraud.

They will block your access to the PayPal account - ridiculous - and state you need to log in to get in touch with them? There are much better options than PayPal (Affirm, Klarna, Afterpay...) who offer stronger product, better service , and security.

Original review Aug 23, 2025
I have been unable to access my PayPal for months with no appropriate and valid explanation and reasoning provided. The 1-88*-***-**** is spoofed because it reads as the North Carolina Fire Marshals Association on my caller ID.

I had called it to file a dispute against a vendor and to be refunded $7,000 paid. I don't know who I spoke with but I wasn't even allowed to access the report when the alleged vendor responded.

This has lead me to file a criminal complaint. I don't know who he knows that works for PayPal but it is clear inappropriate and unlawful use of company database was used to retailate against a customer.
View full review
Loss:
$7000
Cons:
  • Do not warn or inform customers about datahacks
  • Hard to access customer service or find a valid customer service number
  • No way to report or file complaint easily

Preferred solution: Full refund

User's recommendation: Get your personal information & business elsewhere

MeikieNomathemba R

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pretoria, Gauteng

Unfairly limited account

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On the 3rd of August I received funds from an account I've received funds from before for the amount of $300. It was a personal transaction 34K250038****092V.

Upon receiving this transaction, my account was temporarily limited, stating I had to verify my identity and address. As I was uploading my documents, they permanently limited it with no notification before my documents could even upload. I reached out to support and got a lot of bots with the same generic automated response. In the event I actually spoke to a human, they gave me conflicting responses.

At first, they acknowledged the limitation was an error made by the system as they don't limit accounts manually, and they would have the limitation lifted in about 5 days.

When I checked back in, I got a different agent, and they told me the review team declined to lift the limitation and they couldn't state the reasons. I tried to get a contact number so I can call and speak to someone as I'm in South Africa and was never given any contact info for South Africa, just 'the decision is final and no action can be taken.' I tried finding out where I can lay a complaint against PayPal in my country, and again 'the decision is final and no other action can be taken,' which seems unlawful that they can limit my account unlawfully and I can't take further action against them as I'm in Africa and they get to keep my money simply because their system glitched!

View full review
Loss:
$300
Cons:
  • Unethical business practice and they have no human customer service just bots

Preferred solution: My account to be unlimited urgently

User's recommendation: Stay away from paypal

About

Related Companies

Venmo, PayPal India, PayPal Canada, PayPal UK, Bill Me Later

Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 91 out of 268 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

PayPal FAQs

Winnie Murugi
PissedConsumer Reporter

PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.

PayPal FAQs

There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.

To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.

To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.

To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.

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