PayPal
PayPal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2913 customer reviews, with 29% saying they would likely recommend it. Rating distribution is heavily unfavorable (78% unfavorable, 13% positive). Consumers report high price levels and recurring issues with reliability and customer service.
Positive Feedback
Users find the platform easy to use and occasionally praise a helpful representative when issues are resolved quickly; some long-term users value familiar payment flow.
Negative Feedback / Risk Areas
- Frequent account locks and permanent limitations trap funds and prevent access, a common theme in PayPal reviews.
- Poor or automated customer service and long response times worsen disputes and recovery efforts, reflected in many PayPal customer complaints.
- Refunds and dispute handling are often slow or denied despite tracking evidence.
- Holds on money, withdrawal errors, fraud exposure, and billing or subscription problems create financial risk.
Key Takeaways for Future Customers
- Keep documentation and tracking numbers for purchases and refunds and prefer bank-backed payments for large purchases.
- Verify backup phone/email before use and avoid holding large balances in case of account limits.
- Be prepared for slow dispute resolution; consider alternatives for recurring billing or membership payments.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2913 customer reviews, with 29% saying they would likely recommend it. Rating distribution is heavily unfavorable (78% unfavorable, 13% positive). Consumers report high price levels and recurring issues with reliability and customer service.
Positive Feedback
Users find the platform easy to use and occasionally praise a helpful representative when issues are resolved quickly; some long-term users value familiar payment flow.
Negative Feedback / Risk Areas
- Frequent account locks and permanent limitations trap funds and prevent access, a common theme in PayPal reviews.
- Poor or automated customer service and long response times worsen disputes and recovery efforts, reflected in many PayPal customer complaints.
- Refunds and dispute handling are often slow or denied despite tracking evidence.
- Holds on money, withdrawal errors, fraud exposure, and billing or subscription problems create financial risk.
Key Takeaways for Future Customers
- Keep documentation and tracking numbers for purchases and refunds and prefer bank-backed payments for large purchases.
- Verify backup phone/email before use and avoid holding large balances in case of account limits.
- Be prepared for slow dispute resolution; consider alternatives for recurring billing or membership payments.
Media from reviews
PayPal Collective Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
Kindly unlock my account
Hello I'm Tabitha I don't know what went on with my account I tried to log in but I I'm told that My account is permanently limited
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Permanently banned account
Just received an email stating my PayPal account's been permanently banned with no right to appeal. I haven't received any customer complaints, chargebacks, or cause for refunds.
Just woke up this morning to a banned account. My funds are now trapped in this account. No explanation.
Poor customer service. I wouldn't recommend PayPal for online transactions.
- Unreliable and unprofessional service
Preferred solution: Access to my funds.
User's recommendation: Would not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baldwin Park, California
PAYPAL STOLE MY STATE CHILD SUPPORT DEPOSITS/NOW HOMELESS
heres their version of adressing the problem....Jan 1, 2026 10:38 AMI understand that you have contacted us today regarding your current account restriction. I would be happy to discuss any unanswered questions that you still have on that topic, or if there are none, I'll thank your for your time and let you enjoy the rest of your day.
Feel free to close this message contact if there are no additional concerns that need addressed.Jan 1, 2026 10:47 AMi have many questions I have raised repeatedly only to recieve boilerplate responses raising my issues only to have them ignored. Its discourteous for you to pretend that ANY issues have been addressed allready. I will repeat myself again and then we are going to court. Im not going to standby while you hold my state child support payments and lose my home without fighting you.A file has been uploadedy3xeymrloak49 ...
b7ep.pdf / 0.07 MBJan 1, 2026 10:59 AM#1 you have admitted in your own response that you decline to accept my CIP documents. that means either there is no balance account and I am not bound by your terms and illegal witholding of my direct deposit. furthermore your policy is not an automatic 180 day hold without cause. you have no reasonable claim of chargebacks on a state disbersement.
there was no transactions or access to balance account given to me. And no violations of AUP. the hold is not a penalty or a right. you admit to concluding yoir investigations in 1 day and made final conclusions.
180 days is arbitrary and is for balance accounts and merchant accounts. your unable to identify any actual risk. you should not have accepted deposits for unverified account. how are you even holding funds in an acct you didnt activate?
how do you accept deposits on accounts that arent opened? And how does holding these funds protect paypal from liability? the funds should not have been accepted. It was the ach transfer itself that caused the limitation.
there is no reason for paypal to not return the ach transfer if its interest was protecting from liability. Im done with your foolish coercion.you cant even understand your own policy.
heres the lawsuit courtesy copy Im filing it tomorrow.It doesn't seem that you have any additional questions that I can help answer today, so I am going to end this conversation. Thank you for being a PayPal customer.
I RECIEVED 4 PAYMENTS WHEN THE 4TH DEPOSIT FROM CHILD SUPPORT CAME PAAYPAL LOCKED MY ACCOUNT AND ASKED ME TO SUBMIT PROOF. I SUBMITTED PROOF AND THEY SAID WE DECIDED TO BAN YOU AND WE ARE KEEPING YOUR MONEY FOR 6 MONTHS!!! THERE WAS NOT ANY UNATHOURIZED ACTIVITY BECAUSE i COULD NEVER ACCESS THE ACCOUNT.INSTEAD OF JUST DECLINING THE DEPOSITS OR RETURNING THEM THEY WANT TO STEAL $16.048 AND NOW iM BEING EVICTED BECAUSE THIS WAS FOR RENT.
THEY SAY ITS FINAL DECISION BUT NOT WHAT I SUPPOSEDLY DID. THEY MAY AS WELL OF ROBBED ME WITH A GUN AND BURNED MY HOME.
PP-L-622259****341 IS THE THEFT # DO NOT!
TRUST THESE PEOPLE WITH YOUR MONEY.
THEY WILL MAKE UP SECRET REASONS TO STEAL YOUR MONEY AND IGNORE YOU LIKE IT BELONGS TO THEMDO NOT TRUST THIS COMPANY WITH YOUR MONEY IF YOU CANT AFFORD TO LOSE IT. AND THEY WONT EVEN SAY WHY.
- Will take your money and not say why
Preferred solution: Full refund
User's recommendation: DO NOT TRUST THEM WITH YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Great Barrington, Massachusetts
I had a dispute with a scammer and their dispute department didn't read anything i sent them and refused to refund me my money.
paypal has closed the dispute four times in favor of the scammer because they did not look at the screen shots or explanations that i sent 3 times or listen to the phone calls i made twice weekly since october 15 2025.
I ordered 3 products from Valentine Co/Seranova and after reading reviews realized they were scammers. I tried to cancel the order.
by phone and by email.
So i started a dispute with paypal.
I received the package on Oct. 20 and returned to sender unopened on the 21st.
I sent Paypal screen shots, and called customer service multiple times but they don't listen and refuse to refund my money.
- You can not reach people who actually help
Preferred solution: Full refund
User's recommendation: avoid Seranova/Valentine Products and don't use Paypal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
I notice that I was not complint my messages
Can you assist me to recover my PayPal account I can't access it because I don't know my phone number please, i set it that where I can reset my password it's on my phone number but I lost my phone number so my email address is (totodavid861@***.com)please help me to recover my PayPal back I will much appreciate
Preferred solution: Back my account so I need to recover my account through email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Unable to login
I am having a problem with my PayPal account dcksnirungu@***.com. When I try to log in, I can't get the code asked for after I lost the number I had used to register, 072790****, which got sold to someone else.
That means I can't get the code, and I need to log in and change that number, which I am not using. It's being used by someone else I don't know, and the number I am using now is +254113****70. That's the one I can get the code with. Help me with a code that I will use to change that number after logging in.
Thanks. Send me that code to verify my account and log in, please.
I am waiting and have not gotten it. Send the code directly to my email dcksnirungu@***.com.
Preferred solution: Verification code
Yangon, Yangon
0966893****
My open pmaypal myanmar myuse faliiy an mymother brother money myanmarall tine all day use your pless
- All country location see
Preferred solution: Paypal
User's recommendation: Myanmar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey owe me 500
I mean what's wrong November 5th for $500 from that Rivers casino they're saying they never received it then they said that I went to cash app and they said I went to DraftKings but yet my husband went back on my debit card I have proof of that River was released it and it was successfully withdrawn and I approved from my bank debit card that never made it PayPal0
Preferred solution: Full refund
User's recommendation: Don't use PayPal
They scammed me out of 6knof my financial aid school money smh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount hacked
Dontevdd we n try with them
So on the 29th, I got a notification saying transfer money. I saw that there was money sent to a Nichole something.
This woman, come to find out, is the same woman that stole my phone a month ago. She had logged into my account and sent herself money from my PayPal.
When I reported it to PayPal, they told me there’s nothing they can do because it was sent via friends and family. They clearly stated the transaction did not come from my phone, which was an iPhone, and the change should have come from an Android.
Preferred solution: Full refund
User's recommendation: Don’t use PayPal they’re part of the scammers too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
My account has been hacked
My account has been changed password and added a new email address,a new card has been added to and I can't enter into my PayPal
Preferred solution: Account recovery
Nairobi, Nairobi County
Fraud
There is purchase made with my payplay without my consent of KES 6274 at 1628 using my I and M bank debit card of master card without
Preferred solution: Full refund
Meru, Meru County
My PayPal is not working
It's telling me that I should try a different funding source, which I don't know how it goes. Please help me.
Preferred solution: Account to work
User's recommendation: Help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I give them a 2 because there's some cool things that they make much easier. 2 months ago 8 would have given them a 4 - 41/2....
Noticed I have an the screen shots of the advertisement, receipt, and same tracking info!
I can't get my money back and more it's to the point I call eveny day.
Im told I'll get it Saturday and they Saturday they'r say the date is moved up. This has happened 4 x now!
The worst part is the man that claimed to be overstock, he advertised on Google as overstock.Com I got a receipt from overstock. Com that looked exactly like previous orders I had with them. This man who loves in China who I found in minutes after realizing this was a person portraying himself as overstock to rip people offf her is still able to do this using pay pal as the financial institution the money goes thru for him to receive it.
I sent pay pal all the fake paperwork he sent me and his fake advertisement and they still will now get it give me my money back. At first they said they would take it out of his account then if he's over drawn to give me my money. Now they just ever me around Everytime I call. What did I purchase it ask?
A 50 INCH SMART TV WITH ALEXA. NOW I'VE BOUGHT RUGS FROM OVERSTOCK. COM SO I DIDN'T HESITATE. WHEN I DIDN'T GET TRACKING INFO I CALLED OVERSTOCK READ MY OTHER NUMBER FROM THE RECEIPT HE HAVE ME AND THERE'S NO SUCH ORDER.
I offered PayPal the name phone number in China, his personal email and they don't take that info from me and still aren't done investigating? I'm the USA THIS IS CALLED FRAUD. ALSO MISREPRESENTING YOURSELF FOR FINANCIAL GAIN IS A FELONY! AND THEY ARE MEETING HIM GET AWAY WITH THIS.
I HOW HE'S NOT TAKING OTHER PEOPLE'S MONEY. I'M SURE HE FOR MANY OF US. IT WAS PERFECT LOOKED JUST LIKE OVERSTOCK. OF OM.
AREN'T I INSURED FOR THIS?
$250,000 INSURANCE ON MY MONEY.
EXCUSE AFTER EXCUSE
ISN'T THIS NICE OF PAY PAL? SO I'M out THE MONEY AND MY TV!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brașov, Brașov County
Resolved: Login problem
Buna ziua, nu mă pot loga în contul meu PayPal. Am încercat să resetez parola, dar din păcate nu mai știu detaliile de la întrebările de siguranță!
Într-un final, am reușit să schimb parola, dar tot nu mă pot loga.
Vă rog să îmi dați accesul la cont și să îmi eliberați fondurile în contul bancar de la SaltBank! Vă rog să îmi restituiți fondurile!
Preferred solution: Full refund
User's recommendation: Restituirea de Fonduri Durează foarte mult !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: According to pay-pal is saying that I purchase something from a company called Grand chill for 87.45 even though the tracking shows that it was deliver in some town in Tennese
my card bank is taking care now. my card bank hold the payment and is going to investigate, something that pay pal did not do.
Paypal denies my claim even though I showed them where the package went to Morriston, TL. I did not buy anything from them, but according to Paypal, I did.
- It just to be very convenient using it
- Never thought that they were going to behave this way
Preferred solution: Full refund
User's recommendation: don't use paypal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, București
Mi-a fost spart contul
Caz nerezolvat
Am avut contul înregistrat cu email vladimirdraghia7@***.com, după care am adăugat adresa de email belabele056@***.com și numărul meu de telefon 072642****. Cineva mi-a spart contul, a adăugat un alt număr de telefon și această adresă rosuflorentina824@***.com. Doresc recuperarea contului.
Preferred solution: Să recuperez contul că mi-a fost furat /spart
About
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PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.
PayPal is ranked 92 out of 268 in Cash Services category
Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK
PayPal FAQs
PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.
There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.
To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.
To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.
To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.
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