PayPal
PayPal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2906 customer reviews, with 29% likely to recommend; most feedback is negative and 76% of ratings are unfavorable.
Positive Feedback
Some users find the platform easy to use and report helpful seller interactions; a few individual agents resolved issues satisfactorily.
Negative Feedback / Risk Areas
- Pervasive complaints about poor customer service and slow or automated support.
- Frequent account holds, permanent bans, login and recovery failures trapping funds.
- Disputed refunds rejected or delayed and chargeback problems.
- High fees and concerns when used with subscriptions or third‑party payment systems.
Key Takeaways for Future Customers
- Check recent PayPal reviews before linking accounts and consider alternatives for recurring subscriptions or auto-ship billing.
- Document transactions and escalate promptly for disputes given common PayPal customer complaints about resolution times.
- Keep backup bank or card access and avoid storing large balances with PayPal when possible.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2906 customer reviews, with 29% likely to recommend; most feedback is negative and 76% of ratings are unfavorable.
Positive Feedback
Some users find the platform easy to use and report helpful seller interactions; a few individual agents resolved issues satisfactorily.
Negative Feedback / Risk Areas
- Pervasive complaints about poor customer service and slow or automated support.
- Frequent account holds, permanent bans, login and recovery failures trapping funds.
- Disputed refunds rejected or delayed and chargeback problems.
- High fees and concerns when used with subscriptions or third‑party payment systems.
Key Takeaways for Future Customers
- Check recent PayPal reviews before linking accounts and consider alternatives for recurring subscriptions or auto-ship billing.
- Document transactions and escalate promptly for disputes given common PayPal customer complaints about resolution times.
- Keep backup bank or card access and avoid storing large balances with PayPal when possible.
Media from reviews
PayPal Collective Complaints
Nairobi, Nairobi County
Fraud
There is purchase made with my payplay without my consent of KES 6274 at 1628 using my I and M bank debit card of master card without
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Permanently banned account
Just received an email stating my PayPal account's been permanently banned with no right to appeal. I haven't received any customer complaints, chargebacks, or cause for refunds.
Just woke up this morning to a banned account. My funds are now trapped in this account. No explanation.
Poor customer service. I wouldn't recommend PayPal for online transactions.
- Unreliable and unprofessional service
Preferred solution: Access to my funds.
User's recommendation: Would not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baldwin Park, California
PAYPAL STOLE MY STATE CHILD SUPPORT DEPOSITS/NOW HOMELESS
heres their version of adressing the problem....Jan 1, 2026 10:38 AMI understand that you have contacted us today regarding your current account restriction. I would be happy to discuss any unanswered questions that you still have on that topic, or if there are none, I'll thank your for your time and let you enjoy the rest of your day.
Feel free to close this message contact if there are no additional concerns that need addressed.Jan 1, 2026 10:47 AMi have many questions I have raised repeatedly only to recieve boilerplate responses raising my issues only to have them ignored. Its discourteous for you to pretend that ANY issues have been addressed allready. I will repeat myself again and then we are going to court. Im not going to standby while you hold my state child support payments and lose my home without fighting you.A file has been uploadedy3xeymrloak49 ...
b7ep.pdf / 0.07 MBJan 1, 2026 10:59 AM#1 you have admitted in your own response that you decline to accept my CIP documents. that means either there is no balance account and I am not bound by your terms and illegal witholding of my direct deposit. furthermore your policy is not an automatic 180 day hold without cause. you have no reasonable claim of chargebacks on a state disbersement.
there was no transactions or access to balance account given to me. And no violations of AUP. the hold is not a penalty or a right. you admit to concluding yoir investigations in 1 day and made final conclusions.
180 days is arbitrary and is for balance accounts and merchant accounts. your unable to identify any actual risk. you should not have accepted deposits for unverified account. how are you even holding funds in an acct you didnt activate?
how do you accept deposits on accounts that arent opened? And how does holding these funds protect paypal from liability? the funds should not have been accepted. It was the ach transfer itself that caused the limitation.
there is no reason for paypal to not return the ach transfer if its interest was protecting from liability. Im done with your foolish coercion.you cant even understand your own policy.
heres the lawsuit courtesy copy Im filing it tomorrow.It doesn't seem that you have any additional questions that I can help answer today, so I am going to end this conversation. Thank you for being a PayPal customer.
I RECIEVED 4 PAYMENTS WHEN THE 4TH DEPOSIT FROM CHILD SUPPORT CAME PAAYPAL LOCKED MY ACCOUNT AND ASKED ME TO SUBMIT PROOF. I SUBMITTED PROOF AND THEY SAID WE DECIDED TO BAN YOU AND WE ARE KEEPING YOUR MONEY FOR 6 MONTHS!!! THERE WAS NOT ANY UNATHOURIZED ACTIVITY BECAUSE i COULD NEVER ACCESS THE ACCOUNT.INSTEAD OF JUST DECLINING THE DEPOSITS OR RETURNING THEM THEY WANT TO STEAL $16.048 AND NOW iM BEING EVICTED BECAUSE THIS WAS FOR RENT.
THEY SAY ITS FINAL DECISION BUT NOT WHAT I SUPPOSEDLY DID. THEY MAY AS WELL OF ROBBED ME WITH A GUN AND BURNED MY HOME.
PP-L-622259****341 IS THE THEFT # DO NOT!
TRUST THESE PEOPLE WITH YOUR MONEY.
THEY WILL MAKE UP SECRET REASONS TO STEAL YOUR MONEY AND IGNORE YOU LIKE IT BELONGS TO THEMDO NOT TRUST THIS COMPANY WITH YOUR MONEY IF YOU CANT AFFORD TO LOSE IT. AND THEY WONT EVEN SAY WHY.
- Will take your money and not say why
Preferred solution: Full refund
User's recommendation: DO NOT TRUST THEM WITH YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Great Barrington, Massachusetts
I had a dispute with a scammer and their dispute department didn't read anything i sent them and refused to refund me my money.
paypal has closed the dispute four times in favor of the scammer because they did not look at the screen shots or explanations that i sent 3 times or listen to the phone calls i made twice weekly since october 15 2025.
I ordered 3 products from Valentine Co/Seranova and after reading reviews realized they were scammers. I tried to cancel the order.
by phone and by email.
So i started a dispute with paypal.
I received the package on Oct. 20 and returned to sender unopened on the 21st.
I sent Paypal screen shots, and called customer service multiple times but they don't listen and refuse to refund my money.
- You can not reach people who actually help
Preferred solution: Full refund
User's recommendation: avoid Seranova/Valentine Products and don't use Paypal.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
I notice that I was not complint my messages
Can you assist me to recover my PayPal account I can't access it because I don't know my phone number please, i set it that where I can reset my password it's on my phone number but I lost my phone number so my email address is (totodavid861@***.com)please help me to recover my PayPal back I will much appreciate
Preferred solution: Back my account so I need to recover my account through email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Unable to login
I am having a problem with my PayPal account dcksnirungu@***.com. When I try to log in, I can't get the code asked for after I lost the number I had used to register, 072790****, which got sold to someone else.
That means I can't get the code, and I need to log in and change that number, which I am not using. It's being used by someone else I don't know, and the number I am using now is +254113****70. That's the one I can get the code with. Help me with a code that I will use to change that number after logging in.
Thanks. Send me that code to verify my account and log in, please.
I am waiting and have not gotten it. Send the code directly to my email dcksnirungu@***.com.
Preferred solution: Verification code
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey owe me 500
I mean what's wrong November 5th for $500 from that Rivers casino they're saying they never received it then they said that I went to cash app and they said I went to DraftKings but yet my husband went back on my debit card I have proof of that River was released it and it was successfully withdrawn and I approved from my bank debit card that never made it PayPal0
Preferred solution: Full refund
User's recommendation: Don't use PayPal
They scammed me out of 6knof my financial aid school money smh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount hacked
Dontevdd we n try with them
So on the 29th, I got a notification saying transfer money. I saw that there was money sent to a Nichole something.
This woman, come to find out, is the same woman that stole my phone a month ago. She had logged into my account and sent herself money from my PayPal.
When I reported it to PayPal, they told me there’s nothing they can do because it was sent via friends and family. They clearly stated the transaction did not come from my phone, which was an iPhone, and the change should have come from an Android.
Preferred solution: Full refund
User's recommendation: Don’t use PayPal they’re part of the scammers too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
My account has been hacked
My account has been changed password and added a new email address,a new card has been added to and I can't enter into my PayPal
Preferred solution: Account recovery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: I give them a 2 because there's some cool things that they make much easier. 2 months ago 8 would have given them a 4 - 41/2....
Noticed I have an the screen shots of the advertisement, receipt, and same tracking info!
I can't get my money back and more it's to the point I call eveny day.
Im told I'll get it Saturday and they Saturday they'r say the date is moved up. This has happened 4 x now!
The worst part is the man that claimed to be overstock, he advertised on Google as overstock.Com I got a receipt from overstock. Com that looked exactly like previous orders I had with them. This man who loves in China who I found in minutes after realizing this was a person portraying himself as overstock to rip people offf her is still able to do this using pay pal as the financial institution the money goes thru for him to receive it.
I sent pay pal all the fake paperwork he sent me and his fake advertisement and they still will now get it give me my money back. At first they said they would take it out of his account then if he's over drawn to give me my money. Now they just ever me around Everytime I call. What did I purchase it ask?
A 50 INCH SMART TV WITH ALEXA. NOW I'VE BOUGHT RUGS FROM OVERSTOCK. COM SO I DIDN'T HESITATE. WHEN I DIDN'T GET TRACKING INFO I CALLED OVERSTOCK READ MY OTHER NUMBER FROM THE RECEIPT HE HAVE ME AND THERE'S NO SUCH ORDER.
I offered PayPal the name phone number in China, his personal email and they don't take that info from me and still aren't done investigating? I'm the USA THIS IS CALLED FRAUD. ALSO MISREPRESENTING YOURSELF FOR FINANCIAL GAIN IS A FELONY! AND THEY ARE MEETING HIM GET AWAY WITH THIS.
I HOW HE'S NOT TAKING OTHER PEOPLE'S MONEY. I'M SURE HE FOR MANY OF US. IT WAS PERFECT LOOKED JUST LIKE OVERSTOCK. OF OM.
AREN'T I INSURED FOR THIS?
$250,000 INSURANCE ON MY MONEY.
EXCUSE AFTER EXCUSE
ISN'T THIS NICE OF PAY PAL? SO I'M out THE MONEY AND MY TV!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brașov, Brașov County
Resolved: Login problem
Buna ziua, nu mă pot loga în contul meu PayPal. Am încercat să resetez parola, dar din păcate nu mai știu detaliile de la întrebările de siguranță!
Într-un final, am reușit să schimb parola, dar tot nu mă pot loga.
Vă rog să îmi dați accesul la cont și să îmi eliberați fondurile în contul bancar de la SaltBank! Vă rog să îmi restituiți fondurile!
Preferred solution: Full refund
User's recommendation: Restituirea de Fonduri Durează foarte mult !
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: According to pay-pal is saying that I purchase something from a company called Grand chill for 87.45 even though the tracking shows that it was deliver in some town in Tennese
my card bank is taking care now. my card bank hold the payment and is going to investigate, something that pay pal did not do.
Paypal denies my claim even though I showed them where the package went to Morriston, TL. I did not buy anything from them, but according to Paypal, I did.
- It just to be very convenient using it
- Never thought that they were going to behave this way
Preferred solution: Full refund
User's recommendation: don't use paypal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bucharest, București
Mi-a fost spart contul
Caz nerezolvat
Am avut contul înregistrat cu email vladimirdraghia7@***.com, după care am adăugat adresa de email belabele056@***.com și numărul meu de telefon 072642****. Cineva mi-a spart contul, a adăugat un alt număr de telefon și această adresă rosuflorentina824@***.com. Doresc recuperarea contului.
Preferred solution: Să recuperez contul că mi-a fost furat /spart
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baldwin Park, California
STOLEN CHILD SUPPORT
PP-L-622259****341
To the PayPal Executive Office,
This is a formal demand for the immediate release of $16,045.48 in California Child Support (CASDU) funds that PayPal is currently withholding without legal authority.
PayPal restricted this account and blocked my access prior to the submission of any identity documents. Per your own Balance Terms and Conditions, a Balance Account is not legally established until the Customer Identification Program (CIP) is finalized.
By blocking my ability to complete this process on your website, PayPal prevented the formation of a binding User Agreement. You are currently enforcing a security hold based on a contract that does not legally exist.
These funds are non-commercial government disbursements with zero risk of chargeback or dispute. Your refusal to release them is an unauthorized seizure of protected government funds.
Required Action:
I demand the immediate release of these funds via one of the following methods:
Immediate Transfer: Manually initiate a transfer of the full $16,045.48 to my verified bank account:
Bank Name:
Cross River Bank
Account Name: Lonna Swoboda
Routing Number:
02121****
Account Number:
521222****5986
Return to Source: Immediately initiate an ACH Return (Code R03) to the California State Disbursement Unit so the state can re-issue the funds via check.
Notice of 48-Hour Deadline and Damages:
I am demanding the release of these funds right now. If the funds are not initiated for release within 48 hours of this notice, I will pursue a total claim of $20,859.12.
This includes the $16,045.48 principal plus a $4,813.64 fixed, non-refundable balloon fee for the cost of replacement capital.
This is a flat-fee damage that is owed in full once the 48-hour window expires.
A formal complaint has been filed with the CFPB.reciept and a copy is atatched. I expect immediate confirmation that the release or ACH return has bee
- Are thieves
Preferred solution: Full refund
You have no idea what you're talking about. Your post one entry down?
Homeless? Paypal? Child support?
Something tells me you won't be receiving child support much more. Have fun with CPS.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Withholding Refund after receiving from vendor
On 09/30, PayPal closed a dispute I had filed, and the vendor issued a refund. I received an email from PayPal saying that my refund will take 5 business days to post.
It's been 9 business days and 13 days since the dispute was resolved, and SHEIN, who I made the purchase through, refunded me for the purchase, and I am still yet to receive my money. Whenever I call, I get put on hold and then later get hung up on.
I have been transferred across several departments over several days with the same thing. I will be gearing up for legal action as this is deceptive and a waste of my time and money, as I have had to continually contact PayPal with no resolution, and nobody seems to want to answer where my money is.
- No pros at this point
- Terrible customer service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon't help me at all
So I went and looked at a small building and decided to buy it. The deal was I paid 300 that day; it would be at my place the next.
I did this, and the person selling me the building never showed up and stopped answering the phone or door for me. Then I found out it wasn't his building to sell. Almost 2 months have gone by, and I have received no help at all from Cash App or PayPal. The money was pulled from my PayPal to someone else's Cash App to make the payment.
So why isn't this getting fixed?
All I did was purchase this thing, and he gets my money and scot free. *** that, help me.
- Scams aloud
Preferred solution: Full refund
User's recommendation: Don't use PayPal or cashapp
About
, , , ,
PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.
PayPal is ranked 91 out of 269 in Cash Services category
Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK
PayPal FAQs
PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.
There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.
To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.
To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.
To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.
Brands Related to PayPal
Venmo
“Venmo Customer Support and Legal Department, I am writing to formally demand the immediate release of...“
PayPal India
“No direct customer service to speak to a person. Issues don't get resolved with robots. I have a payment...“
PayPal Canada
“I made a purchase on December 15th for $181.00 including delivery. But I have another charge on my bank...“
PayPal UK
“I got scam (TV STICKS) contact paypal Money back guarantee. Did not get it they give it to the scammers...“
Companies Similar to PayPal
Cash App
“I tried to borrow $200 from my cash app borrow. I received $84.00 yet they claim I got 200. I have all...“
Payoneer
“writing once again regarding the funds I withdrew to my payoneer account, which remain pending due to...“
Zelle Pay
“I was sent money to the wrong person using the wrong phone number. After that, I contacted Zelle; they...“
Afterpay
“Buena se la recomiendo a todos mis compañeros ya que es buena aplicación y ayuda a mucho con sus...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Okay