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November 2nd, 2025, I purchased two items from AliExpress totaling $463.54. Payment made through PayPal account. Order number 820559****078467.

Merchant Order ID: 202511****031300****994********.

Transaction ID: 3BK785825****231R.

On November 17th, 2025, I received two damaged boxes and initiated a dispute and requested a return of the merchandise for a refund through AliExpress.

On November 18th, 2025, I received a notification from AliExpress that my return was approved and a return label was sent to me.

On November 19th, 2025, USPS received the return package, which contained the two damaged boxes totaling $463.54.

USPS tracking number:

920229****361800****37.

On November 22nd, 2025, the returned merchandise reached its destination confirmed with USPS, AliExpress, and through PayPal package tracking.

On November 29th, 2025, AliExpress did not return my money or credit my account through my payment method, which was PayPal. I contacted AliExpress, and they changed the date to December 6th, 2025, for no reason.

On November 29th, 2025, I filed a dispute with PayPal for the $463.54.

On November 30th, 2025, I filed complaints against AliExpress with the Better Business Bureau and the Federal Trade Commission (FTC).

Between November 29th, 2025, and December 10th, 2025, I contacted AliExpress multiple times, trying to get my refund for the items they had received, and was ultimately told to defer to my financial institution, which was PayPal, because I started a dispute with them which created what AliExpress called a chargeback and they would not proceed with a refund at that point until I stopped the dispute with PayPal.

On December 2nd, 2025, PayPal contacted me via email stating that they had spoken to the merchant AliExpress (AUS Merchant Services, Inc.) and that the merchant had agreed to give me a refund if I would return the merchandise, which AliExpress, USPS, and PayPal package tracking had already shown as received on November 22nd, 2025. So PayPal was not even looking at the documents I had sent to them.

On December 9th, 2025, PayPal denied my dispute stating that I did not provide the tracking information, which was false.

On December 20th, 2025, I appealed the December 9th, 2025, decision by PayPal, providing all the necessary documentation to include tracking information showing that it arrived at its destination on November 22nd, 2025. This information and documentation were provided in my November 29th, 2025, initial opening of the dispute with PayPal.

On December 30th, 2025, PayPal again denied my dispute against AliExpress stating now that I did not prove I was due a credit. I did not know what that really meant since I paid through PayPal; they would be able to see the debit to my account in the amount of $463.54 to the merchant AUS Merchant Services, Inc. (AliExpress), and PayPal would have seen that the returned merchandise had been received on November 22nd, 2025, and that no credit had been received back to my PayPal account. All documentation of this was provided.

On January 26th, 2026, I again contacted PayPal explaining that I was unaware that my credit card company was still conducting an investigation into my dispute for the $463.54. I was under the impression that it had been resolved. So I opened up a new complaint against AliExpress through PayPal in the same amount of money that was never credited back to me for my returned merchandise, $463.54.

On January 29th, 2026, PayPal returned another denial stating that I did not provide the tracking information that was requested, which is absurd. I had given the tracking number to the PayPal representative that I had spoken with on January 26th, 2026, verbally and I uploaded it into documents on PayPal's website for the fourth time at least.

On January 29th, 2026, I filed a complaint with the Better Business Bureau against PayPal.

On January 30th, 2026, a supervisor for PayPal finally told me that in the December 2nd, 2025, email I received from PayPal there was an address where AliExpress told PayPal I was supposed to send the merchandise back (keep in mind the merchandise was sent and received on November 22nd, 2025, with the shipping label AliExpress provided me). The address where the PayPal email was telling me to send the merchandise back was ONE LINE OF CHINESE CHARACTERS! I asked the PayPal supervisor how the heck was I supposed to send the merchandise back to that address and how do I do that when they already have it? Plus, AliExpress provided me the label where I sent the damaged merchandise; I didn't purchase a label or make one up! She said that per the PayPal user agreement I was not protected because I did not keep the merchandise and figure out how to send it to the Chinese characters. I explained that I started the dispute process when it was obvious that AliExpress received the damaged merchandise and was not going to refund me. She said she would reopen the case stating that the seller agreed to give me a refund and had not. I said that's exactly what happened so please reopen it.

On February 3rd, 2026, I again contacted PayPal and found out the supervisor I spoke with on January 30th, 2026, didn't do anything with my case and the representative I spoke to said that he would reopen it. I provided email communications to PayPal between AliExpress and myself that show AliExpress knows I'm due a refund and once again sent them the receipt for the return, which AliExpress acknowledges through chat communications they received. PayPal can see this on their own accounts page because PayPal has package tracking. Also, PayPal can also see that AliExpress has not refunded my money.

On February 5th, 2026, PayPal denied my dispute again stating that I did not provide them the requested tracking information, which is a blatant lie and they are violating their user agreement with me.

PayPal has handled this dispute with such gross negligence that I am now seeking compensation for my time and enduring a very upsetting and very unnecessary process that PayPal mismanaged from the very start of my dispute on November 29th, 2025. I will be filing a lawsuit.

I filed a complaint with PayPal nearly thirty days ago to dispute my purchase price for items not received from a company that now seems to be a fake company. Although the purchase price from premiumrvparts.com was just a bit over $30.00, PayPal has not completed it's investigation into my dispute.

PayPal consistently pushes the completion date of the dispute back. I have supplied them with all the relevant information about the fake company, even supplying them with the reviews and links to those reviews that I have researched from numerous online review boards, which confirms my opinion about this company as being a fake, they still have not refunded my money. I have been with PayPal for a long time but I will now be closing my account with them as well as withdrawing my money from their savings bank. And I have told PayPal of my plans.

Maybe that is why they are delaying my dispute resolution because my account cannot be closed with them while there are unresolved disputes? I would not put it past PayPal to do this. But I am one step ahead of PayPal.

I will not be using my PayPal card to make further purchases and will be finding another company to deposit future earnings into. Enough is enough.

Irritated doesn't even begin to describe it. I have a personal PayPal account and as I am in the process of relocating to Malaysia from South Africa, was gifted funds by a friend that she had just sitting in her PayPal account.

Somehow, the transaction was turned into a business one by the PayPal system. This resulted in a hold and subsequent flags being put on my account, with the requests for me to submit documentation relevant to such a transaction, that don't exist in this case.

As there didn't exist another option apart from myself completing the requests for information on PayPal's resolution steps, I did my best to supply them with the factually information. What this the caused, is the system totally closed my account, for reason I believe are linked to an AI, not being able to match what I suppli d to what it's expecting.

I have been trying to get through to someone at PayPal or just get into my account, and I couldn't. So I finally came to your service, and I was supposed to be transferred to someone who could assist with opening up my PayPal account.

But in the midst of that, I guess it became 8:00 my time, 6:00 their time; they hung up. So I'm concerned because I have a bill that needs to be paid. Otherwise, it's going to affect my credit score and my ability to use their service anymore, and it's all because I had to get a new debit card. The card comes at one time and then, three days later, the PIN comes.

Well, the PIN has not come, and now it's going into six days. So I was trying to see if I could move money from my bank to PayPal and just go ahead and pay the bill that way. But of course, the bank hung up on me as soon as it came to closing time. PayPal has hung up on me, and the person I'm trying to pay the money to is the same; they’re closed, I guess, till Monday, and it's just frustrating.

I don't know what the heck is going on, why we can't just have decent customer service like we used to or at least someone saying, well, it's almost time for us to close. Can you call back on Monday? Or even, you know, there were times when I worked from 7:00 in the morning till midnight for Kodak, and I was the only person in the call center. If I was on the phone at midnight, it would tell me just before, like ten minutes before, that it's almost time and the phones are going to shut down and the doors are going to lock, so I could say to the customer, can I give you a call from a different line, or would you like to call back in the morning?

Will that be okay? I can call you then, or you can call and ask specifically for me. That's how you conduct business. Not this, 'oh, it's time to go,' and you don't even say anything and just hang up the phone.

Transfer me to someone else who's already got up to leave from work, and then all of a sudden, when I try to call back, 'oh, we're closed.' This is BS. Times are tough now. People are fighting for their jobs. People are fighting to keep their homes, and I'm trying to be an upright person and pay my bills on time like I have been doing.

The ones that are going to impact me but the others understand and give you, you know, three days or whatever. This is just ridiculous. I'm so frustrated. I just am about ready to cancel PayPal, cancel anybody that deals with all of this crap.

What do I have? Cash App? What's the other thing? Venmo?

Chime? Discourse? Cancel them all. Stupid.

You can't use your checking account if you don't have a debit or credit card. Well, if you have to replace your debit or credit card, it's not up to me that I have to wait almost half a month to get it, and now because the PIN number didn't show up, they want me to wait and start all over again, waiting on a new debit card and then waiting for the PIN, and then I have to go out and activate this new card with the PIN. Well, I'm in a 200 lb. motorized wheelchair.

I don't have any access to running out and using my ATM card. I have to make an appointment for them to come and pick me up and take me somewhere because most people don't have a vehicle that gives me access to the wheelchair. So, you know, you guys are in mediation between customers and these businesses. You need to give them a heads up.

You know you're going to lose a lot of customers. Just PayPal is about to lose customers just because of the association with Peter Thiel and former association with Elon Musk. But the rest of these folks, well, Cash App I think is connected to, I don't know if Peter Thiel, but it's someone in that same group.

You know, it's stupid. It's all just stupid, and people will just go back to keeping cash rather than going through all this, and if they take away the cash.