
PayPal
PayPal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4295 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4295 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.34% of users think that PayPal should improve its Customer Service.
45% of users say that they won't use PayPal in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stay away from actions like this. If fraud happened you can't even dispute. Because they block you from their website. So how can you dispute fraud transactions?", "it was good and fast service", "J' ai vraiment besoin de aide pour finaliser mon compte", "Get a different", "Avoid her like plaque".
Most users ask PayPal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaypal debit awful

long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank
- Paypal business is safe even paypal credit card
- Stay away from pay pal debit
Preferred solution: Full refund
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Poor customer service
My account was closed no communication but just an email of no trace of email yet I had an account I even did transactions as late as may. I had some funds which I have no idea what happened. This is totally frustrating and worried of my data privacy.
Please I would love to know what happened to my account.
User's recommendation: Avoid PayPal for any serious transaction at all cost
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhile they cater for multi-million-dollar corporations, they have no problem leaving small business owners without their own hard-earned money for weeks. People rely on this income to survive—this isn
Impact on Abebooks:This fraudulent activity has adversely affected Abebooks in the following ways: Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks. Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.6. Request for Action:In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks. Investigation of the buyer's account for any further fraudulent activities.
Suspension and/or freezing of the buyer's account and the funds it may contain. Appropriate action against this buyer's account to prevent similar occurrences in the future. Implementation of measures to prevent similar occurrences in the future.We appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact us if you require any additional information or documentation.Thank you for your cooperation.Sincerely,Abebooks, Inc.
Their behavior isn’t just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It’s clear they’re more interested in exploiting their customers than providing actual service.We filed a complaint with the European Consumer Centre and informed our lawyer.
This was our last time using PayPal.
If you value your time, money, and sanity, avoid PayPal at all costs. They don’t care about small business owners—they only care about their bottom line.
Infringement Report
Date: November 30, 2024
To: PayPal, Inc. From: Abebooks, Inc.
Subject: Infringement Report - Fraudulent Refund Claim
Dear PayPal Support Team,
We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.
The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.
The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.
The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.
Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.
Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.
Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.
Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Numéro clientèle et email du service clientèle
Bonsoir, mon numéro de clientèle et mon email ne sont pas mis à jour car le système est toujours indisponible depuis plusieurs jours. Vous pouvez m'arranger mon service, s'il vous plaît.
- Tout le monde accepte
- Achat facile
Preferred solution: Le service dispensable
User's recommendation: J' ai vraiment besoin de aide pour finaliser mon compte

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute process is a joke
Close your account. They have contradicting information regarding filing a claim. They absolutely allow scammers to use their services.
I ordered from a sketchy seller on Facebook who accepts PayPal. A month later, I discovered they were a scam.
I attempted to open a dispute with PayPal and was informed that I would have to wait until June 2025.
I was finally able to submit a dispute, but it was immediately closed because I was supposed to submit the dispute within 180 days of the transaction. I was a long-term user and closed my account immediately.
- Ease of payment options
- Dispute process
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScam alert. Paypal name:Margaret Kamau paypal email address:Maggiesheemaggie@***.com
I did online sales with a customer using PayPal for the transaction, and I offered her money in return for services, but instead, she blocked me and went away with my money with no refund. I'm frustrated by PayPal services. Pissed, customer help me report this account for me because she will cause harm to many.
- Efficient
- Scammers are many
Preferred solution: Full refund
User's recommendation: Avoid her like plaque
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Frauds & money grabbers
Company fixed the issue and I have been provided with other. they apologized and closed the open amount.
if they refuse to help you get your dispute resolved, file complaints on all websites especially Better Business Bureau and Consumer Affairs. they pushed for them to try and help more.
since posting this first notice here is what is happening. .
. NOTHING!!! they insist that i need to contact my bank to get it resolved. .
. BIG UPDATE: the bank has sent the notice to them TWICE and i have sent it to them TWICE. they still say it is not resolved and under review.
their review department states that they are in contact with my bank, but (SURPRISE!!) they have not heard anything from PayPal. either they have people who do not know how to close these problems, or they are scam artists and want the client to pay, even if the dispute has been resolved in the client's favor.
i would use them only IF they amend some of their policies about helping the client.
i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.
any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.
- Can be convenient
- Does not handle anything in a dispute
- Demands client pay disputed balance
- Will not accept bank notification of dispute resolution
Preferred solution: Full refund
User's recommendation: find another payment service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe verification code
Please, I can't log into my PayPal account because the verification code won't arrive on my phone. I even downloaded the PayPal app and changed my mobile number...the verification code hasn't been sent...I'm out of work now...please find a solution.
Preferred solution: log into my PayPal account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Suspended account
My account was suspended after I deposited my money from M-PESA I need money urgently and it has been months
User's recommendation: M pesa
Sent money to wrong email
I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.
Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!
Why is PayPal not following through.
My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares
User's recommendation: Don’t Use PayPal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney is still pending
Good afternoon sir/madam,
Please my client sent me money since yesterday and the money is still showing pending but I never expected it to take too long like this, please if you can kindly help me so I can receive and send the product I will be very happy, thanks.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtremely Disappointed – PayPal Failed to Protect Me From Fraud
I used PayPal to pay a vendor that was promoted through a Facebook ad impersonating Wayfair, only to discover it was a scam. I never received the product, and the seller completely disappeared.
I filed a complaint under Case ID: PP-R-IYV-58247****, expecting PayPal to stand behind their promise of secure, buyer-protected transactions. Instead, I received no meaningful support. Despite clear signs of fraud—fake branding, digital deception, and no delivery—PayPal sided with the scammer and refused to issue a refund. I provided evidence, contacted support multiple times, and still received a generic denial.
This experience was frustrating, costly, and disappointing. PayPal failed to protect a loyal customer and enabled fraudulent activity on its platform. I no longer trust PayPal as a safe way to shop online.
Do better, PayPal. Consumers deserve real protection—not empty promises.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to release Payment
Hi,
Always showing an error while applying for withdrawal.
Right now, we're not able to complete this transaction.
Thanks.
Preferred solution: My Payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent an amount to a wrong user and No refund received yet
It has been a month now, and I can't reach a real person who could help me with this issue. I am so frustrated; I literally got robbed while I was thinking that my money was safe in PayPal. There is no way to use this app ever again.
- Fast
- Bad customer care
- Unreliable
Preferred solution: Full refund
User's recommendation: To not use paypal for its lake customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOWES ME $8,522.77
PayPal has stolen $8,522.77 from me, and I'm beyond furious. According to them, they issued a check on May 28th.
When I followed up and asked when this check was supposedly deposited, they responded that it was deposited on May 29th. Excuse me? How is that even logistically possible? A check that was allegedly mailed on the 28th somehow made it to its destination, was received, processed, endorsed, and deposited all within 24 hours?
Unless PayPal has invented time travel or uses teleportation for their mail, that is absolutely impossible. They are lying plain and simple. I never received any check. No tracking number, no confirmation, nothing.
Just a vague claim that it was sent and somehow cashed the very next day. I've combed through my bank records. There is no deposit of any kind matching that check. No paper trail.
No proof. No resolution. And now they are treating my rightful funds as if they no longer exist. PayPal has repeatedly failed to provide evidence or support.
Their customer service is dismissive, evasive, and flat-out unhelpful. I've spent hours on calls and emails, getting the same robotic responses and being bounced from one department to another. Nobody is taking responsibility. This is not just bad service; it's theft.
I will never use PayPal again. I am documenting everything, and I fully intend to pursue legal action. I'm not going to let them get away with this.
If this has happened to anyone else, I strongly encourage you to speak up. We cannot let companies like PayPal hide behind bureaucracy and rob people of their money with zero accountability.
- Scumbags
- Thieves
Preferred solution: Full refund
User's recommendation: DO NOT USE PAY PAL!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy PayPal funds are now eligible for withdrawal but still can't make a withdrawal.
PayPal is a piece of *** and worthless to its customers
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My account is still limited.
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.
Preferred solution: My funds
About
, , , ,
PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal is ranked 80 out of 247 in Cash Services category
Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK
Companies Similar to PayPal
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com