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PayPal

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What is your customer experience with PayPal?

PayPal Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • PayPal has 1.9 star rating based on 4295 customer reviews. Consumers are mostly dissatisfied.

  • 30% of users would likely recommend PayPal to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No pros, No pros for now.
    Cons: Poor customer service, Customer service, Fraudulent activity.

View full overview ›

Media from reviews

PayPal - Unclaim refund
PayPal - Unclaim refund - Image 2PayPal - Numéro clientèle et email du service clientèleScam alert. Paypal name:Margaret Kamau paypal email address:Maggiesheemaggie@***.comPayPal - Try all night trying to get account but it doesn’t workPayPal - Try all night trying to get account but it doesn’t work - Image 2PayPal - Dispute process is a joke
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Top PayPal Reviews

Positive Review

"Unresolved dispute"

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They have decided to collaborate with my bank to resolve the issue with the seller and assist me in recovering my money. PayPal has informed me that they will...

Critical Review

"Poor customer service"

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My account was closed no communication but just an email of no trace of email yet I had an account I even did transactions as late as may. I had some funds...

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Featured
brian d Cgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paypal debit awful

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Paypal debit awful
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long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank

View full review
Loss:
$2200
Pros:
  • Paypal business is safe even paypal credit card
Cons:
  • Stay away from pay pal debit

Preferred solution: Full refund

User's recommendation: stay away

1 comment
Guest

PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com

Wilian Kxt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi City

Poor customer service

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My account was closed no communication but just an email of no trace of email yet I had an account I even did transactions as late as may. I had some funds which I have no idea what happened. This is totally frustrating and worried of my data privacy.

Please I would love to know what happened to my account.

View full review

User's recommendation: Avoid PayPal for any serious transaction at all cost

Joan Ekrod

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

While they cater for multi-million-dollar corporations, they have no problem leaving small business owners without their own hard-earned money for weeks. People rely on this income to survive—this isn

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PayPal - While they cater for multi-million-dollar corporations, they have no problem...
Contains 1 confidential file for company representatives
Updated by user Dec 31, 2024

Impact on Abebooks:This fraudulent activity has adversely affected Abebooks in the following ways: Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks. Operational Impact: Significant time and resources have been diverted to investigate and address this issue.

Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.6. Request for Action:In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks. Investigation of the buyer's account for any further fraudulent activities.

Suspension and/or freezing of the buyer's account and the funds it may contain. Appropriate action against this buyer's account to prevent similar occurrences in the future. Implementation of measures to prevent similar occurrences in the future.We appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact us if you require any additional information or documentation.Thank you for your cooperation.Sincerely,Abebooks, Inc.

Their behavior isn’t just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It’s clear they’re more interested in exploiting their customers than providing actual service.We filed a complaint with the European Consumer Centre and informed our lawyer.

This was our last time using PayPal.

If you value your time, money, and sanity, avoid PayPal at all costs. They don’t care about small business owners—they only care about their bottom line.

Original review Dec 31, 2024
While they cater to multi-million-dollar corporations, they have no problem leaving small business owners without their hard-earned money for weeks. People rely on this income to survive. This isn't pocket money. Meanwhile, they run scams, pretending to help consumers while profiting off stolen user data. Their behavior isn't just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It's clear they're more interested in exploiting their customers than providing actual service.

Infringement Report

Date: November 30, 2024

To: PayPal, Inc. From: Abebooks, Inc.

Subject: Infringement Report - Fraudulent Refund Claim

Dear PayPal Support Team,

We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.

The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.

The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.

The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.

Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.

Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.

Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.

Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.
View full review
1 comment
Klohe A

Facts my own review shows this is a reoccurring problem.

Vallanciahbrindahderolcknah Y

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brazzaville, Brazzaville

Numéro clientèle et email du service clientèle

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PayPal - Numéro clientèle et email du service clientèle

Bonsoir, mon numéro de clientèle et mon email ne sont pas mis à jour car le système est toujours indisponible depuis plusieurs jours. Vous pouvez m'arranger mon service, s'il vous plaît.

View full review
Pros:
  • Tout le monde accepte
  • Achat facile

Preferred solution: Le service dispensable

User's recommendation: J' ai vraiment besoin de aide pour finaliser mon compte

Suzanne M Xfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute process is a joke

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PayPal - Dispute process is a joke
Updated by user Jul 06, 2025

Close your account. They have contradicting information regarding filing a claim. They absolutely allow scammers to use their services.

Original review Jun 21, 2025

I ordered from a sketchy seller on Facebook who accepts PayPal. A month later, I discovered they were a scam.

I attempted to open a dispute with PayPal and was informed that I would have to wait until June 2025.

I was finally able to submit a dispute, but it was immediately closed because I was supposed to submit the dispute within 180 days of the transaction. I was a long-term user and closed my account immediately.

View full review
Loss:
$63
Pros:
  • Ease of payment options
Cons:
  • Dispute process

Preferred solution: Full refund

Esther O Wfy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scam alert. Paypal name:Margaret Kamau paypal email address:Maggiesheemaggie@***.com

Scam alert. Paypal name:Margaret Kamau paypal email address:Maggiesheemaggie@***.com

I did online sales with a customer using PayPal for the transaction, and I offered her money in return for services, but instead, she blocked me and went away with my money with no refund. I'm frustrated by PayPal services. Pissed, customer help me report this account for me because she will cause harm to many.

View full review
Loss:
$15
Pros:
  • Efficient
Cons:
  • Scammers are many

Preferred solution: Full refund

User's recommendation: Avoid her like plaque

Resolved
kate c Blm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Frauds & money grabbers

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Updated by user Jun 18, 2025

Company fixed the issue and I have been provided with other. they apologized and closed the open amount.

if they refuse to help you get your dispute resolved, file complaints on all websites especially Better Business Bureau and Consumer Affairs. they pushed for them to try and help more.

Updated by user Jun 11, 2025

since posting this first notice here is what is happening. .

. NOTHING!!! they insist that i need to contact my bank to get it resolved. .

. BIG UPDATE: the bank has sent the notice to them TWICE and i have sent it to them TWICE. they still say it is not resolved and under review.

their review department states that they are in contact with my bank, but (SURPRISE!!) they have not heard anything from PayPal. either they have people who do not know how to close these problems, or they are scam artists and want the client to pay, even if the dispute has been resolved in the client's favor.

Updated by user Jun 04, 2025

i would use them only IF they amend some of their policies about helping the client.

Original review Jun 03, 2025
(background info) i used them to look at a price for something online. the company did NOT confirm the order but sent it anyway.

i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.

any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.
View full review
Loss:
$16
Pros:
  • Can be convenient
Cons:
  • Does not handle anything in a dispute
  • Demands client pay disputed balance
  • Will not accept bank notification of dispute resolution

Preferred solution: Full refund

User's recommendation: find another payment service

abdulkaliq A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The verification code

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PayPal - The verification code

Please, I can't log into my PayPal account because the verification code won't arrive on my phone. I even downloaded the PayPal app and changed my mobile number...the verification code hasn't been sent...I'm out of work now...please find a solution.

View full review

Preferred solution: log into my PayPal account

Brandon S Fby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi Province

Suspended account

PayPal - Suspended account

My account was suspended after I deposited my money from M-PESA I need money urgently and it has been months

View full review

User's recommendation: M pesa

Vita Zsw
map-marker Sparks, Nevada

Sent money to wrong email

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I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.

Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!

Why is PayPal not following through.

My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares

View full review

User's recommendation: Don’t Use PayPal

1 comment
Mario M Clt

Paypal is retaining my money too.

Uzodinma E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money is still pending

PayPal - Money is still pending

Good afternoon sir/madam,

Please my client sent me money since yesterday and the money is still showing pending but I never expected it to take too long like this, please if you can kindly help me so I can receive and send the product I will be very happy, thanks.

View full review

Preferred solution: Deliver product or service ordered

Alexiss K

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Extremely Disappointed – PayPal Failed to Protect Me From Fraud

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I used PayPal to pay a vendor that was promoted through a Facebook ad impersonating Wayfair, only to discover it was a scam. I never received the product, and the seller completely disappeared.

I filed a complaint under Case ID: PP-R-IYV-58247****, expecting PayPal to stand behind their promise of secure, buyer-protected transactions. Instead, I received no meaningful support. Despite clear signs of fraud—fake branding, digital deception, and no delivery—PayPal sided with the scammer and refused to issue a refund. I provided evidence, contacted support multiple times, and still received a generic denial.

This experience was frustrating, costly, and disappointing. PayPal failed to protect a loyal customer and enabled fraudulent activity on its platform. I no longer trust PayPal as a safe way to shop online.

Do better, PayPal. Consumers deserve real protection—not empty promises.

View full review
Loss:
$110

Preferred solution: Full refund

7 comments
Guest

Actually it was you who enabled fraudulent activity by not being more selective and cautious with your banking information. Wait till you do this again and PayPal closes your account and access to your money.

It’ll take 3-4 weeks to get your check in the mail. Idiot

Guest
reply icon Replying to comment of Guest-2714093

Actually, your comment is both misinformed and unnecessarily disrespectful. There is federal legislation in place, such as the FTC Act and protections under the Consumer Financial Protection Bureau (CFPB), that are designed to safeguard Americans from AI-driven fraud, phishing, and other online scams.

These types of attacks are becoming increasingly sophisticated, and blaming victims instead of the systems that fail to protect them is not only unhelpful—it’s harmful. Also, referring to someone as an “idiot” over a financial scam lacks both empathy and maturity.

We’re all here to learn and share experiences—not attack each other. Do better.

Guest
reply icon Replying to comment of Guest-2714098

Actually the only thing you are correct about is I am not empathetic to your situation. And I couldn’t care less what level of maturity you think I have.

You fell for a scam. Instead of learning from it you’re pointing fingers, seeking absolution and only doing POST-incident research to debate any naysayers. You aren’t here to share experiences. You want to hold somebody’s feet to the fire and unjustly lash out.

You can’t find the scammer, so PayPal is the bad guy. Typical.

I won’t event match your “do better”. Because you won’t.

Guest
reply icon Replying to comment of Guest-2714150

You’re right—you’re not empathetic, and you clearly don’t care. But don’t confuse that with being right.

This isn’t just about blaming PayPal. When a platform profits from transaction fees, it becomes complicit and shares responsibility for regulating abuse happening through its system.

People share these experiences to raise awareness—if that bothers you, maybe log off instead of lashing out at strangers trying to protect others. “Do better” still applies.

Guest
reply icon Replying to comment of Guest-2714093

Actually, your comment is both misinformed and unnecessarily disrespectful. There is federal legislation in place, such as the FTC Act and protections under the Consumer Financial Protection Bureau (CFPB), that are designed to safeguard Americans from AI-driven fraud, phishing, and other online scams.

These types of attacks are becoming increasingly sophisticated, and blaming victims instead of the systems that fail to protect them is not only unhelpful—it’s harmful. Also, referring to someone as an “idiot” over a financial scam lacks both empathy and maturity.

We’re all here to learn and share experiences—not attack each other. Do better.

Guest

"Despite clear signs of fraud—", if it was clear signs of fraud, why did you fall for it?

Guest
reply icon Replying to comment of Guest-2714081

That’s a fair question, but here’s some context: The signs weren’t clear at first—the scam involved a sophisticated impersonation of Wayfair, a known and trusted vendor. It wasn’t until after the transaction that the fraud was confirmed by Wayfair itself, who stated a third-party had impersonated them.

Unfortunately, these types of scams are designed to appear legitimate.

That’s why even cautious consumers can fall victim. The important takeaway here is to raise awareness and push for stronger verification systems—not shame those targeted by increasingly advanced fraud tactics.

View more comments (6)
Muhammad A Ziv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request to release Payment

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PayPal - Request to release Payment

Hi,

Always showing an error while applying for withdrawal.

Right now, we're not able to complete this transaction.

Thanks.

View full review

Preferred solution: My Payment

Samar S Yyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent an amount to a wrong user and No refund received yet

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PayPal - Sent an amount to a wrong user and No refund received yet
PayPal - Sent an amount to a wrong user and No refund received yet - Image 2
PayPal - Sent an amount to a wrong user and No refund received yet - Image 3
PayPal - Sent an amount to a wrong user and No refund received yet - Image 4

It has been a month now, and I can't reach a real person who could help me with this issue. I am so frustrated; I literally got robbed while I was thinking that my money was safe in PayPal. There is no way to use this app ever again.

View full review
Loss:
$109
Pros:
  • Fast
Cons:
  • Bad customer care
  • Unreliable

Preferred solution: Full refund

User's recommendation: To not use paypal for its lake customer support

Caitlin C Oph

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

OWES ME $8,522.77

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PayPal has stolen $8,522.77 from me, and I'm beyond furious. According to them, they issued a check on May 28th.

When I followed up and asked when this check was supposedly deposited, they responded that it was deposited on May 29th. Excuse me? How is that even logistically possible? A check that was allegedly mailed on the 28th somehow made it to its destination, was received, processed, endorsed, and deposited all within 24 hours?

Unless PayPal has invented time travel or uses teleportation for their mail, that is absolutely impossible. They are lying plain and simple. I never received any check. No tracking number, no confirmation, nothing.

Just a vague claim that it was sent and somehow cashed the very next day. I've combed through my bank records. There is no deposit of any kind matching that check. No paper trail.

No proof. No resolution. And now they are treating my rightful funds as if they no longer exist. PayPal has repeatedly failed to provide evidence or support.

Their customer service is dismissive, evasive, and flat-out unhelpful. I've spent hours on calls and emails, getting the same robotic responses and being bounced from one department to another. Nobody is taking responsibility. This is not just bad service; it's theft.

I will never use PayPal again. I am documenting everything, and I fully intend to pursue legal action. I'm not going to let them get away with this.

If this has happened to anyone else, I strongly encourage you to speak up. We cannot let companies like PayPal hide behind bureaucracy and rob people of their money with zero accountability.

View full review
Loss:
$9
Cons:
  • Scumbags
  • Thieves

Preferred solution: Full refund

User's recommendation: DO NOT USE PAY PAL!

Robert M Per

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My PayPal funds are now eligible for withdrawal but still can't make a withdrawal.

My PayPal funds are now eligible for withdrawal but still can't make a withdrawal.
My PayPal funds are now eligible for withdrawal but still can't make a... - Image 2
Updated by user Jun 03, 2025

PayPal is a piece of *** and worthless to its customers

Original review May 19, 2025

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My account is still limited.

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.

View full review
Loss:
$28

Preferred solution: My funds

Elyjah Oxq
map-marker Absecon, New Jersey

Try all night trying to get account but it doesn’t work

PayPal - Try all night trying to get account but it doesn’t work
PayPal - Try all night trying to get account but it doesn’t work - Image 2

Trying to get account cant get because bad connection what can I do I been trying last night and this morning

View full review

About

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Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 80 out of 247 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

PayPal FAQs

Winnie Murugi
PissedConsumer Reporter

PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.

PayPal FAQs

There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.

To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.

To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.

To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.

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