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Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

After using the Paypal services for several years using my email on December 26th of 2017, I received U$33,000 payment for the sale of one of my websites. The buyer sent me the money using Paypal; PayPal limited my account and placed my funds on hold for security purposes; after waiting for many days, talking with many representatives and having my account reviewed and cleared, my funds were available for withdrawal and my account was restored and activated. I tried to withdraw my funds (U$26,000 after making some payment with my Paypal balance) to my bank account but it was not possible to do it. Paypal alleged that the bank information was invalid, even when they have made plenty of withdrawals to the same bank account with the same bank account information before. I tried to withdraw multiple times without any succeed. Then I got another email from Paypal were my account was being reviewed again without any reason, they asked for private documents concerning important information from myself, the buyer related with the sale of the website and the business; then they decided to close permanently my account and hold my funds for 180 days. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it – however because I feel that holding my funds for 180 days is excessive, and perhaps a punitive abuse of power, besides Paypal is operating as a financial institution with power of seizure, without legal authority to do so; Paypal is committing felony fraud (possible laundering activities going on as as well, since it seems to be widespread and ongoing), but just my own money is $26,000 and Paypal is refusing to release funds, not belonging to themselves, which is called grand theft. The funds are part of my daily life expenses and during this period of time I haven't received any income or profit in my bank account which has affected my personal being physically and psychologically since I don't have enough money to pay my personal expenses.
My mother died on January 19th 2016, she left 1700 in her will to my son who lives in China, we thought the best way for him to receive his inheritance was through Paypal, this has been the biggest mistake we ever made. I made this payment to him on April 14th 2016 and to this day he still has not received it, all sorts of excuses including that he had the wrong bank. We have both made phone calls to our respective helpdesk numbers and raised queries but nothing has happened, I travelled to China last month and we both were in the same room speaking to a Paypal advisor named Priya who is in the call centre in Malaysia; she promised to return the money to my account, we emailed immediately to the office the documents and information she requested to return the money, this was 20th July 2017, the email address is roacsdoc@paypal.com with FAO Priya on the message box. Attached to the email was a copy of both our passports, a letter confirming the request for the return of the money to my account, bank details for both our accounts and a request for confirmation of receipt of the email. We did not get a confirmation so resent it on 27th July; again no acknowledgement. Do I have to travel to the Paypal office in USA and knock on the door to get this money back? Are you incapable of replying or completing the transaction? We both request that this money is returned to me with immediate.

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Verified Reviewer
Verified Buyer

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1.0
Details
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
PayPal review - Buyer protection plan? Yeah, right.
On November 6th of 2019, I bought a bunk bed from sale club LLC online. It was $164. I don't usually buy online unless they have the option to pay with PayPal. I always felt safe with knowing that PayPal had the buyer protection policy. A week or so went by, past the...
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5 comments
Leo B
#1788015

We exactly had the same problem. I even had a 3 way call with Paypal and UPS, but they still denied my claim.

Paypal works with those scammers since they get paid for it.

They forget that the money came from us. At least I got my money back via the credit card company.

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Most Helpful
Review
#1726187 Review #1726187 is a subjective opinion of poster.
Service
Paypal Payment Processing Service
Pros
  • No pros
Cons
  • Customer representative are rude
Reason of review
Not honoring buyer protection plan.
Loss
$164
Preferred solution
Honor the buyer protection plan by issuing my money back.
Tags
  • Don t Use Paypal
  • Buyer Protection Plan Is A Farce
Followed a link to a Fuji printer that was $20 less than everyone else. Not a huge savings but as the printer was on sale a couple weeks prior for $20 off, this seemed reasonable. I was in a hurry and knew exactly what I wanted, so I placed the order and chose PayPal...
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Review
#1730311 Review #1730311 is a subjective opinion of poster.

PayPal review: DO NOT USE THIS COMPANY

1.0
Details
It has been a nightmare and headache it has now been 5 days no customer service that was worth a damn except for kent but pay pal has yet to release my money today is the 5th day and I am still waiting
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Review
#1729250 Review #1729250 is a subjective opinion of poster.
Product
Paypal Prepaid Card
Cons
  • Anonymous no reply unaccountable emails
  • Lack of care
Reason of review
It has been a joke and nothing but run around bullshit there is nothing fast or reliable about your service
Preferred solution
Deliver product or service ordered

PayPal review in Sterling Heights, Michigan: They Do Not Protect You!

1.0
Details
I took deposit from customer, then took Final Payment. They Claimed I charged fraudulent. I proved I was correct. They still did not release my funds. I had to go after the customer, repossessing his trailer to get my funds. Then a purchase, that cam from China...all junk. cost more to send it back, bad address, that didn't get receIved. They Screwed Me Again. STAY AWAY FROM PAYPAL. They are worthless and will get you screwed.
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Review
#1727578 Review #1727578 is a subjective opinion of poster.

Don't use paypal

1.0
Details
I bought some products on paypal and the products were garbage. leather boots that weren't leather pictures of garments and when they arrived they were nothing like their pictures. I contacted pay pal and filed a complaint and then I took my vacation. when I arrived home I checked my email and I was suppose to mail the returns by the 6th of December. I contacted paypal immediately and said I needed more time to respond and they denied my case. period. no time extension. nothing. I'm out $80.00 and that's the end of that. That's wrong. they don't screen their vendors very well and they don't back up their customers.
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1 comment
Anonymous
#1787173

PayPal are no good for nothing and this includes their employees.

Review
#1726961 Review #1726961 is a subjective opinion of poster.
Service
Annie Cloth Customer Care
Cons
  • Customer service
Reason of review
Poor customer service
Loss
$80
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Beware of PayPal (and DHL) : When you file a case of Signature Fraud , they will blame the victim !!! PayPal wont refund you + will freeze your account as well !!! That's their way of accusing you !!!
Beware of PayPal (and DHL) : When you file a case of Signature Fraud , they will blame the victim !!! PayPal wont refund you + will freeze your account as well !!! That's their way of accusing you !!! Subject : Frozen account issue and refund for the stolen parcel...
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Review
#1726776 Review #1726776 is a subjective opinion of poster.
Reason of review
Frozen PayPal Account / Falsely being accused by PayPal + DHL for signaturefraud ! My Parcel worth 538,11 was stolen by DHL or given to the wrong person by DHL !!! (PayPal sided with the scammer to elope their responsibility for Theft - Damage - Loss !!!)
Loss
$538
Preferred solution
My Solution : To Unfreeze My Account (Clear My Bad Name) and repay the stolen 538,11 EURO's !!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PayPal review: They tell different things when you call them on the phone in my exp.

1.8
Details
When I try to create act it shows my password is not right and I try different times still not working out. Check my info and its right. I talk to them saying it my fault when it not. At this time will not recom them to my family.
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Review
#1726162 Review #1726162 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

PayPal review in Manila, Manila: Find options

3.0
Details
Lose my phone number and forget password
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Review
#1726073 Review #1726073 is a subjective opinion of poster.
1.5
Details
I sold an expensive tool online and used pay pal for the payment. This was the first time I had gotten much money in that account as before it was just sending money to mom or buying t shirts from the office etc. Since I was paid a few thousand dollars they said they...
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Review
#1724856 Review #1724856 is a subjective opinion of poster.
Service
Paypal International Money Transfer

PayPal review in Seattle, Washington: Dont trust that they have your back

1.0
Details
I bought from NY post and it was transferred to stock commerce who are a scam company. Paypal told me to return items which cost 94 dollars to me and they would reimburse me 30. I had to file FBI report as well. Amazon would never do business with this type of company and would have backed me 100 percent. I have spent hours of my time going through paypal and bottom line is no they are not fair at all. 27 years a customer and I am disgusted.
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Review
#1724767 Review #1724767 is a subjective opinion of poster.
Service
Paypal Claim

Contact PayPal Customer Service

Website:
Mailing Address:
2211 North First Street
San Jose, California 95131
United States
Phone:
(888) 221-1161
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Latest Question

PayPal Questions
1.0
Details
they do protect scammers. purchased defective merchandise and used paypal to pay for items (solar lights that don't work.) no phone # or e-mail to customer service to return lights for refund, so I dispute the purchase with paypal. Initially, I was told that it would...
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Review
#1724186 Review #1724186 is a subjective opinion of poster.
Product
Paypal Account
Cons
  • No help in refunds
  • No help on fixing refund problem
Reason of review
Damaged or defective
Loss
$310
Preferred solution
Full refund