PayPal

November 22, 2024

Extremely Time-Urgent

Mr. Alex Chriss, President & CEO

PayPal

2211 N First St

San Jose, CA 95131

For Immediate Resolution

Dear Mr.

Chriss & PayPal Executive Management:

Please urgently refer to my emails sent to executiveoffice@***.com, as I have attached further extensive evidence for these claims as well as complaints Ive filed against PayPal with the California Attorney General Rob Bonta & the Consumer Financial Protection Bureau / CFPB.

I look forward to this matters immediate resolution and approval of these claims as Ive now engaged the Attorney General and CFPB to ensure enforcement in this profoundly distressing matter.

Thank you kindly in advance for your immediate response and commitment to resolving this matter urgently.

Please also see herein the new information from the site which I found sellers listing Furnished Finder regarding the deactivation of my unit and several other properties due to infarctions and uninhabitable conditions of this seller & please contact me urgently today with approval and resolution.

Please note that I have also filed a complaint on November 21, 2024, with the Consumer Financial Protection Bureau (CFPB) attached herein against PayPal regarding the arbitrary denial of my claims meriting immediate resolution and approval of my claims today November 21, 2024.

Please attach this urgently to my case and phone me with the approval I am speaking presently with the California Attorney General himself on this denial as well, Mr. Rob Bonta Attorney General against PayPal complaint is also attached herein.

Regrettably, while PayPal claims to be there for its consumers, they refuse to honor Buyer Protection terms and instead allow slumlords to utilize their platform for payments, while providing grossly uninhabitable conditions & pest infestations at their rentals as PayPal allows these individuals to use their platform for payments and then refuses to help their customers recover monies owed, under Buyer Protection terms.

Thank you for your urgent response.

On 11/20/2024, I paid for an invoice from Cawood Honda through PayPal for $131.83. I didn't receive my package, so I contacted Cawood Honda for the tracking number.

Upon tracking the item, I learned the package was delivered to an address I haven't lived at in 4 years (sold home). When I logged into my PayPal account, I noticed someone from PayPal had set this old address as my default address, so I deleted this old address and reset my new address back as my primary address. When I contacted Cawood Honda, I was told they only shipped the items to the address provided by PayPal. Also, please note I had other items paid through PayPal and shipped to my new address during this same time period without me adjusting my default address as this PayPal supervisor suggested.

I reached out to PayPal about their error, and after speaking with a supervisor named Anna (#157****), I was told there was nothing they could do to refund my money. I was also told that I had to initiate the address change, which was an insult to my intelligence. She had no answer as to why my other packages came to my new address during this same period. I asked her to look at my last 100 transactions and she would see that the old address they used hasn't been used in over 4 years.

Still, she refused to either refund my money or pay Cawood Honda to reship my items. She instead continued to insult my intelligence by suggesting I call my bank or get in contact with people I don't know, who are 4 hours away, and see if they will send me my package. Even though I wasn't the one who provided this address to Cawood Honda in addition to the fact that no shipping address was listed on the invoice provided from PayPal. If the old shipping address had been listed on the invoice, I would have caught it and corrected it.

This supervisor was hell-bent on not admitting any fault in spite of all the evidence that they were at fault.

In short, this supervisor said I was out of luck for $131.83 and they were not going to refund my money. I will also be reaching out to PayPal's CSuite in hopes of getting my money back and they fire such an incompetent supervisor that is representing their company.

They limit the accounts of regular customers without even asking or warning. They accuse you of being risky and they hold your funds for 180 days.

Now, I want to solve the problem, but in the future, I will use other services. This is a total lack of respect for customers. You must give valid reasons when you ban or limit someone. Their agents are not available; they do not answer the phone, but I will take the case to court if necessary.

They accused me of my business being NO ACTIVE, which is not truth at all.

I sent them. number of registration, official docs but I believe they did not even check it.

I also sent bank statement so they can see company exists. Total lack of respect!

I reached via customer service to provide a transaction number I received from the lawyers offices handling the government issued Brigit refunds from the Federal Trade Commission. I had received several emails from PayPal regarding this refund.

However, the representative told me it was a scam and all my information was breached without giving any solution or recourse. Then I called the lawyers office back and it was reiterated to me that this was not correct and they provided me with another PayPal customer service number. The same PayPal representative answered again and before pulling up my account to verify my information said the transaction number was not real. Then she asked me for my email to my PayPal account and while I was giving it she interrupted me and asked for it again?

So, I let her know she had just interrupted me while I was doing exactly that (giving my email to the PayPal account) I then asked for escalation to a supervisor. I was put on hold for several minutes. The representative came back on the line stating her supervisor was busy. I asked if there was a complaint or escalation department and was told no.

I asked again and was told yes to the escalation department and when I asked to be transferred was told it was her supervisor? I reiterated to her that she just confirmed there was an escalation department, which indicates it is a department not one sole person. She put me back on hold for several more minutes and then came back on the line and dropped the call. I have already moved out of looking for a solution through PayPal for the Brigit refund and am working directly with the lawyers office handling said refunds, but want to make sure PayPal is aware that this specific customer service representative was not only unprofessional, but she was rude, uninformed, handled the call poorly in every way and came off as completely incompetent.

Worse still, she never escalated the call to a supervisor, another agent, or department and then hung up on me, the PayPal customer. I sincerely hope that PayPal is able to locate this representative as it reflects more than just poorly on her, but leaves PayPal customers wanting to severe any relationship with PayPal as I am planning to never utilize PayPal services as a result.

PayPal should be vetting candidates appropriately and furthermore most certainly should give their customers recourse for such when situations like these arise and Im sure, continue to arise. Goodluck.

These are the worst company I've ever dealt with. When I was not asking for my money, my account was fine with no problems.

But my son was having an asthma attack, so I asked PayPal if they could release my money early so I could get him an inhaler and they pretty much spat in my face. I was upset, a little irate as any father would be watching their son having trouble breathing and just being told no to my money. So since I started asking for my money, they limited my account and then shut me down, and is holding my money for 120 days for trying to be a great father and help his son out. I get this crap from PayPal.

I ask you, where was I being rude to his employees like he said I was? I didn't say anything wrong.