PayPal Reviews and Complaints
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Is this your company?
5
ISSUES RESOLVED
662
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$9.1K
AVG LOSS
52.4K
PAGE VIEWS
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Cons
- Customer service
- Fraudulent activity
- Way they treat customers
Pros
- Ease of use
- It until now
- Offered a convenience which was good for the time being
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- Latest review first
- Most helpful reviews first
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Pissed Consumer Interviews
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After using the Paypal services for several years using my email on December 26th of 2017, I received U$33,000 payment for the sale of one of my websites. The buyer sent me the money using Paypal; PayPal limited my account and placed my funds on hold for security purposes; after waiting for many days, talking with many representatives and having my account reviewed and cleared, my funds were available for withdrawal and my account was restored and activated. I tried to withdraw my funds (U$26,000 after making some payment with my Paypal balance) to my bank account but it was not possible to do it. Paypal alleged that the bank information was invalid, even when they have made plenty of withdrawals to the same bank account with the same bank account information before. I tried to withdraw multiple times without any succeed. Then I got another email from Paypal were my account was being reviewed again without any reason, they asked for private documents concerning important information from myself, the buyer related with the sale of the website and the business; then they decided to close permanently my account and hold my funds for 180 days. I have previously requested a review/appeal of my case which was denied. Although I still disagree with the decision to deny my appeal I will abide by it – however because I feel that holding my funds for 180 days is excessive, and perhaps a punitive abuse of power, besides Paypal is operating as a financial institution with power of seizure, without legal authority to do so; Paypal is committing felony fraud (possible laundering activities going on as as well, since it seems to be widespread and ongoing), but just my own money is $26,000 and Paypal is refusing to release funds, not belonging to themselves, which is called grand theft. The funds are part of my daily life expenses and during this period of time I haven't received any income or profit in my bank account which has affected my personal being physically and psychologically since I don't have enough money to pay my personal expenses.
My mother died on January 19th 2016, she left 1700 in her will to my son who lives in China, we thought the best way for him to receive his inheritance was through Paypal, this has been the biggest mistake we ever made. I made this payment to him on April 14th 2016 and to this day he still has not received it, all sorts of excuses including that he had the wrong bank. We have both made phone calls to our respective helpdesk numbers and raised queries but nothing has happened, I travelled to China last month and we both were in the same room speaking to a Paypal advisor named Priya who is in the call centre in Malaysia; she promised to return the money to my account, we emailed immediately to the office the documents and information she requested to return the money, this was 20th July 2017, the email address is roacsdoc@paypal.com with FAO Priya on the message box. Attached to the email was a copy of both our passports, a letter confirming the request for the return of the money to my account, bank details for both our accounts and a request for confirmation of receipt of the email. We did not get a confirmation so resent it on 27th July; again no acknowledgement. Do I have to travel to the Paypal office in USA and knock on the door to get this money back? Are you incapable of replying or completing the transaction? We both request that this money is returned to me with immediate.
Most Helpful
PayPal new scams
They first order was September 11 she send bad hair I order again item on September 19 .2018 they sellers never send me item PayPal let the sellers Get away with my money
Review
Reason of review
Not as described/ advertised
Loss
$774
Preferred solution
Full refund
Tags
PayPal - Act of Congress to close account
Would not close my account. Says I have a pending payment of $6.99 on one of my bank accounts, even though the activity page shows that it was paid, and funds removed from my bank account 3 days ago.
Review
Product
Paypal Account
Pros
- Easy payment procedures
Reason of review
poor procedures in removing bank info or closing account.
Preferred solution
Close my account..
PayPal - Dont use them.
Made payment on October 8 2019. Paypal processed and i have not recieved anything. The company Chic Fab Ltd is a ripoff site. Paypal should stop processing any payments to them.
Review
Pros
- Easy
Cons
- Lets fraud occur
- Dishonestly stealing my funds
Reason of review
Not a valid company
Loss
$62
Preferred solution
Full refund
Tags
Resolved
Update by user 2 days ago
PayPal has restored my accounts.
Original review posted by user Nov 11
To Whom It May Concern: I write concerning Paypal’s recent “permanent limitation” of my two accounts. I have been a loyal and rule abiding Paypal customer for thirteen years. Paypal’s recent action has been the result of miscommunication...Review
Service
Paypal Payment Processing Service
Reason of review
Permanent Limited Account
Loss
$999999
Preferred solution
I am maintaining my position that Paypal should full restore both my Paypal accounts
Tags
PayPal - Hope they can fix this.
I've been trying to access my PayPal to make a simple purchase online. I have $25 in my PayPal account. It won't let me use it unless I link a bank account (don't know why). I tried several times on their website to link a bank account and it keeps failing, I am putting in the right user name and password. Finally, I called their customer service number. After requesting an agent, I get put on hold for 2-3 minutes before the call automatically disconnects. I want to use my $25 or I'm going to withdrawal it and close my account.
Review
Pros
- Offered a convenience which was good for the time being
- Safe way to buy online
Cons
- Un-useable
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Resolved
Update by user Oct 29
Not sure. Either my financial institution ate the $500 loss or they had enough power to force PayPal to refund the money to them. All I know is after about 90 days I got a secure message from Grow Financial Federal Credit Union telling me that I could keep the $500...
Review
Service
Paypal International Money Transfer
Cons
- Company should be shut down
Reason of review
Problems with payment
Preferred solution
Close the company they are nothing but thieves!
Tags
Paypal protect scammers
I am a custumer since 2006 and I am planning to never use paypal ever again , in fact I will close my account.I was scammed and filed a dispute m guess what paypal did , the closed the dispute in favor of the seller without investigating .I talked to different people ( mostly in the Philuipines and thats true the worst I have seen ) I was advised by them to call my credit card and ask them for refund .So why are you the middle man and collect fee if you don't protect us ? oh , because you have to be chage back fees .So , you are not helping people , but scamming them too .So be aware people . How sad and disapointing .Another gret company is going down
Review
Service
Paypal Customer Care
Reason of review
Poor customer service
Loss
$166
Preferred solution
Full refund
PayPal - I feel duped
I ordered from Chic fab weeks ago,attempted to contact them when I would get my order, Paypal said they would not take the money out until the order was ready to be shipped. They took the money next day of ordering. I requested to cancel the order and was denied by Paypal. I feel it is a SCAM and Paypal is aware and may even be a part of it.
Review
Cons
- Cannot get stolen money back
Reason of review
Poor customer service
Loss
$65
Preferred solution
Full refund
Tags
PayPal in Moreno Valley, California - Outsourced Phone Center
Unfortunately when one calls Pay Pal 90% of the calls are sent to the Philippines which by far are the most ignorant So Called Customer Service People to talk speak to. For one you have to repeat you yourself 4 to 5 times to make them understand. The language barrier is terrible they act like they understand but they don’t if you get lucky and the call goes to the US be grateful because it’s here and can actually make sense you someone here. The Overseas Outsource is so bad that you literally loose patience talking to someone that doesn’t understand. Hopefully you get a US person if you didn’t just hang up because your waisting you time when it come to you own money.
Review
PayPal - 6 months to pay
6 Months to pay is a joke, made regular payment plus extra for any purchases made, so no interest was due. Paypal takes the extra amount I paid in and uses it for the 6 month/no interest purchases so I end up paying interest on current purchases. They did this once before and said it would never happen again and it will take 3 billing-cycles to take care of it
Review
Cons
- Customer service unapologetic regarding this devious practice
Reason of review
Problems with payment
PayPal in Crete, Illinois - Wrongfull disharge on my accouint
On this day I due believe that paypal is wrong charging off my account in july of 2016 I was never behind on my payments 11months before 2016 and 30 months after july of 2016 I was told by a paypal rep .my payment of $36.00 sometimes I paid extra my reports are available where I was up to date on all of my other accounts with other banks I was never told the charge off date.
Review
Service
Paypal Payment Processing Service
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