PayPal
PayPal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4147 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4147 customer reviews. Consumers are mostly dissatisfied.
29% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.39% of users think that PayPal should improve its Customer Service.
49% of users say that they won't use PayPal in the future for similar services or products.Recent recommendations regarding this business are as follows: "I would recommend this company to others.", "Close your accounts. Never use them again and tell everyone until they're bankrupt. But not before I get my time compensated.", "Stay connected", "DO NOT TRUST PAYPAL", "I maybe looking for a different account to replace paypal.".
Most users ask PayPal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top PayPal Reviews
"Have not received money back"
On September 18, I transferred $2413 from my PayPal account to my bank. The transfer never showed up in my bank account. I call every day to check, but nothing...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Paypal debit awful
long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank
- Paypal business is safe even paypal credit card
- Stay away from pay pal debit
Preferred solution: Full refund
User's recommendation: stay away
Bellevue, Washington
It's telling me I got 2 pending on my card need answers one of them did go thru..where is my money
I put some money for a DMV bill on my card oct.9 2024..it was not enough so my payment did not go thru..later the day Oct.10 I had to put another $56 dollars on the same card..ok the DMV payment went thru so where is my other money I put on the pay pal card..please help me I'm poor I need my money I never had a problem with PayPal before that's why I use them I get good results every time except this time..
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
False Investigations & Non refundable lies
Since then they have turned off all the features of my debit card which is my direct deposit account, they locked me out in retaliation for reporting them. Next move is police report and then more administration action
They just make up things as they go along, I have two other secretaries that call everyone, including and they fix anything, owes over $3',000 in refunds going back 2-3 for investigation that only take 45 days, take 45 minutes, and the never send investigation materiala
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Zurich, Zurich
I need attention my PayPal I didn’t send anything to ours family
I didn't send the money. I don't know if I need to send just my salary. It has come here, please help me, or otherwise I need to cut my salary to come here.
User's recommendation: Please remove the euros I live in Switzerland not in Germany I try to change but no I make another PayPal but only send my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Money on hold please help me
Hello, I need to recover the money because I am an Amazon wigs influencer. Please help me.
- Good company
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Can't re-add debit card, customer service representatives were no more helpful
I have called multiple times since posting my first complaint. The representatives always tell me to "allow time for the system to refresh" but can't tell me how long that is.
The last time I called, on September 29th, I was transferred to a supervisor and that did almost nothing to help. He told me that there is a block on my debit card and they don't know when it will be lifted. Again, that was almost no help. And I need to repeat the same question or other response several times before I get a response or one that I can sort of understand.
Again, I am getting virtually nowhere and the agents fail to provide useful/understandable information.
I don't know where to take this now. I am located in the US.
No such luck. I keep getting an error message even though I'm entering all the information correctly. I tried calling and having a representative add it over the phone. That didn't work either.
Supposedly, my issuing bank is rejecting the attempt to add this particular debit card.
I don't know why. But this has been going on for close to a week now, and it should be something easy to resolve.
- Can be very convenient
Preferred solution: My card added back to my account and have it be useable just like it was before.
User's recommendation: Be careful if you try to remove and then re-add a card to your PayPal account!
PAYPAL IS CORRUPT. If and when you have a problem with them, just turn it over to your Credit Card Company or Bank to handle.
Don't even waist your time and breath. PAYPAL AND THEIR POOR CUSTOMER SERVICE IS LEGENDARY.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Artificial intelligence Fraud Stopped Payment
Company fixed the issue and I have been provided with partial refund.
Basically I went to the emergency room in Colombia, I had insurance but they kept the deposit. They say that it was returned but it was never returned, we asked stop pay, and give pesos they refuse to give pesos they refuse was returned but it was not reflected in the balance.
This can be tracked, they want to help.
Clinica Las Americas is a fraud hospital. The AI trick receipt drafted with one machine but returned on 3 different machines, which is weird stop use of NetSpend
- Disability
Preferred solution: Full refund
User's recommendation: Stop Use of American Banks They Are Crooks
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Reykjavik, Hofuoborgarsvaoio
Resolved: The only thing I need is help help me
The only thing I want is help please help me I'm from Nigeria nasarawa state lafia sabonpegi 77 Street
User's recommendation: Okay
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I was ripped off the tracking that I was receiving showed that it was in Spain the whole time and it did show up on my front porch a week later, but it’s not what I had Ordered.
The product I purchased is not what they showed in their advertisement. They said I was going to pay a certain amount of money, and then they added shipping costs when the product was advertised as having free shipping.
There was a ridiculous amount of tax, 33%, added at the end of my purchase without my knowledge. I was definitely ripped off!
- You should feel safe from fraud because paypal says they will protect you and your information is secure
- Not sure if that will happen in this case since they said the case was closed and have not refunded my money that was stolen from me
Preferred solution: Price reduction
User's recommendation: Do not buy this garbage get it from Amazon where it has some quality and you get what you pay for
PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
PayPal's no sense claims and deduct of my hard earned money
PayPal took my funds, claiming a violation of their policies. I provided all the documents as proof against their claims, but now they keep spamming me with generic emails saying there's nothing they can do.
I still cannot understand how, despite presenting clear documents and evidence, they refuse to accept it as proof. It seems like they just want to take the funds and run. I have been told my funds will be released after 180 days. But a week before that period ends, they transferred my funds to themselves, which was unbelievable.
How they lied and manipulated me was shocking. If there's anything in this life I regret the most, it's the day I trusted that company.
- Lot
Preferred solution: Full refund
User's recommendation: Avoid them like the plague
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
RUDE CUSTOMER SERVICE
On August 27th, I reported my card as stolen. Even after that, it was still being used.
They denied my refund because I was logging into my account at the time. Of course, I was. My phone was notifying me that my money and card were being used. They hung up on me twice and called me a liar.
I even gave them permission for my location. It's ridiculous to think that the money I work for can be taken away so easily.
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Allowed Fraud/Theft
Company fixed the issue and I have been provided with full refund. Paypal contacted me & sent a full refund.
Paypal allowed classmates.com to fraudulently charge my account $96.00. I fought the charge with my bank and paypal.
My bank reversed the charge for about 1 month while they investigated. After that time, they took the $96.00 out of my account again. I was told to take the matter up with paypal. Ive called paypal multiple times explaining the issue, only to get the run around.
It was paypal that ALLOWED the fraud- yet they wont refund my money.
The whole reason I used paypal was to avoid fraud like this! Im just disgusted.
- Loss of money
- Theft
- Fraud
Preferred solution: Full refund
User's recommendation: Don’t use Paypal
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Antwerpen, Antwerpen
Transaction scam
I have Payoneer account someone to pay money from PayPal he said that Your payment is in pending you must buy the Razer gold card your payment you receive in 3 min. This is real or fake guide me about that.
Thanks
User's recommendation: no it's OK.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dusseldorf, North Rhine-Westphalia
Resetare număr
Good evening. It asks me to connect through two-factor security, but unfortunately, I no longer have the same phone number and can no longer access the application.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi Province
Account Limitation Inquiry
Hi PayPal Support,
My account has been permanently limited, and Id like to understand why. My transaction ID is 4KW846535W520613C. Can you please provide details and let me know if theres a way to resolve this?
Thank you for your help!
Best,
Janet.
User's recommendation: “Please ensure your PayPal is verified to avoid account limitations. I’ve had two accounts limited with funds inside, so let’s explore alternative payment methods if needed!”
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Dubai, Dubai
My money missing
I transfer my money to my bank account until now I never receive my money I call my bank they said PayPal the problem not my bank account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Timișoara, Timis
Bani blocati
Nu vorbesc engleza doar romana sau italiana doresc sa vorbesc cu un agent pypal casa ami rezolv problema de ce misa blocat contul am.nevoie de bani.mei ai dori sa ma contactați misa blocat contu eu am încredere în echipa pypal rog frumos sa ami rezolvați aceasta por ella
About
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PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.
PayPal is ranked 76 out of 258 in Cash Services category
Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK
PayPal FAQs
PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.
There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.
To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.
To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.
To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.
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PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com