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While they cater to multi-million-dollar corporations, they have no problem leaving small business owners without their hard-earned money for weeks. People rely on this income to survive. This isn't pocket money. Meanwhile, they run scams, pretending to help consumers while profiting off stolen user data. Their behavior isn't just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It's clear they're more interested in exploiting their customers than providing actual service.

Infringement Report

Date: November 30, 2024

To: PayPal, Inc. From: Abebooks, Inc.

Subject: Infringement Report - Fraudulent Refund Claim

Dear PayPal Support Team,

We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.

The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.

The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.

The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.

Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.

Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.

Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.

Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.

(background info) i used them to look at a price for something online. the company did NOT confirm the order but sent it anyway.

i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.

any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.

I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.

Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!

Why is PayPal not following through.

My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares

Goodday,so what happened was, this lady in Kempton(Joburg) park named Thando wanted to buy my iPad which i had posted on Facebook marketplace wanted to buy it for her father,she messaged me saying she wants me to courier it for her since i stay in Durban and she said she would send R1500 along with an added R200 which would be a reimbursement for the money that i would spend out of my own pocket to travel to a post office as well as pay for the courier fees as i had placed delivery for 3-5 business days, and i would have to wait for that duration to get payment for my sale.We then spoke through text and she insisted we use paypal to ensure both of our safety, however i had never used paypal before and I verbalised this to her and suggested an EFT, but she insisted that she had been using them for 6 years now and that it would be a smooth process, so i agreed and downloaded paypal, logged in my details and I then received a call from an unknown number stating that he is Daniel James and will be the one to manage our transactions(merchant and I). While on the phone with him i asked him to send me his phone number as he said i should send the R750 for activation of my acc as a cash send and not an EFT.Therefore i did so & he said he received it.Next they wanted R550 from me because they claim i took too long to pay the activation fee.Eventually I paid the R550 the same way i had paid the R750 as a cash send..They claim they did not receive it and there was a mistake in their system and they want another R550 however i do not feel that its my mistake that their system had a fault and now my money is nowhere to be found.I called my bank and they claimed that both the R750 and the R550 were redeemed at Family Kempton Square.Therefore i do feel that its unnecessary for me to pay again.So now all i would like is my money which is a total of R3000 and sent to my card please.
Please do take note of this and kind regards.

I have been loading cash onto my PayPal debit card for a few months, then with my linked bank account, transferring it to my linked Cash App account, no problem. Now, today I loaded $22 onto it and never got a message, so I waited about an hour, still no message.

I looked on my account, nothing. The transaction at the store was fine; it was approved. So I called PayPal and for another hour went through *** explaining the same problem 100 times. Then they said that my debit card was not active and it was registered to an old account of mine that I lost access to.

That's why I had to make the account I use now and get the debit card I have been using. But now I have problems with it, so they said I have to give them a phone number to that old account or an email address to that account to get into it and access my funds. Well, I can't get into that account; that's why I had to make a new one and get the card that was working fine until today.

So I'm out the $22 plus the other funds that PayPal said were in that account. There are a bunch of scammers trying to steal money.

My Personal pay pal account has been accessed and an email account added. The added email by the Hacker is: gretarmokelo@***.com Acknowledgement message from PayPal is as below:

We'll send all your account-related information to this address.

If you didn't add this email, let us know right away.

This helps us make sure no one accesses your account without your knowledge.

PayPal

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Note: Kindly help me block the current user who took over my personal account.

I am not able to Login or even reset my password. Thank you.

Kind regards

Vincent Ngetich