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PayPal

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What is your customer experience with PayPal?

PayPal Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • PayPal has 1.9 star rating based on 4286 customer reviews. Consumers are mostly dissatisfied.

  • 30% of users would likely recommend PayPal to a friend or colleague.

  • Rating Distribution
  • Pros: Easy to use, No pros, No pros for now.
    Cons: Poor customer service, Customer service, Fraudulent activity.

View full overview ›

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PayPal - Try all night trying to get account but it doesn’t work
PayPal - Try all night trying to get account but it doesn’t work - Image 2PayPal - Dispute process is a jokePayPal - Suspended accountI can't open my PayPal account using my email accountPayPal - Money is still pendingMy PayPal funds are now eligible for withdrawal but still can't make a withdrawal.
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Top PayPal Reviews

Positive Review

"Phone number changed"

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Need help i cant get to my paypal account i switched phone number and dont have the old one and i have some money to transfer to new account which is...

Critical Review

"Why did this go to my spam ?"

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I did not see this because it went to my spam. So is this spam or a scam? PayPal wanted me to change my password again, and I am sick of doing this all the...

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brian d Cgj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paypal debit awful

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Paypal debit awful
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long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank

View full review
Loss:
$2200
Pros:
  • Paypal business is safe even paypal credit card
Cons:
  • Stay away from pay pal debit

Preferred solution: Full refund

User's recommendation: stay away

1 comment
Guest

PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com

William W Rxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No goods but Pay Pal took the money

I am filing charges with the police. Tires today or you got your nerve, police. You have been paid in full.

View full review
Loss:
$199
Pros:
  • Deliver my tires today or i file charges to the police

Preferred solution: Deliver product or service ordered

User's recommendation: You got your nerve.

Joan Ekrod

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

While they cater for multi-million-dollar corporations, they have no problem leaving small business owners without their own hard-earned money for weeks. People rely on this income to survive—this isn

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PayPal - While they cater for multi-million-dollar corporations, they have no problem...
Contains 1 confidential file for company representatives
Updated by user Dec 31, 2024

Impact on Abebooks:This fraudulent activity has adversely affected Abebooks in the following ways: Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks. Operational Impact: Significant time and resources have been diverted to investigate and address this issue.

Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.6. Request for Action:In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks. Investigation of the buyer's account for any further fraudulent activities.

Suspension and/or freezing of the buyer's account and the funds it may contain. Appropriate action against this buyer's account to prevent similar occurrences in the future. Implementation of measures to prevent similar occurrences in the future.We appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact us if you require any additional information or documentation.Thank you for your cooperation.Sincerely,Abebooks, Inc.

Their behavior isn’t just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It’s clear they’re more interested in exploiting their customers than providing actual service.We filed a complaint with the European Consumer Centre and informed our lawyer.

This was our last time using PayPal.

If you value your time, money, and sanity, avoid PayPal at all costs. They don’t care about small business owners—they only care about their bottom line.

Original review Dec 31, 2024
While they cater to multi-million-dollar corporations, they have no problem leaving small business owners without their hard-earned money for weeks. People rely on this income to survive. This isn't pocket money. Meanwhile, they run scams, pretending to help consumers while profiting off stolen user data. Their behavior isn't just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It's clear they're more interested in exploiting their customers than providing actual service.

Infringement Report

Date: November 30, 2024

To: PayPal, Inc. From: Abebooks, Inc.

Subject: Infringement Report - Fraudulent Refund Claim

Dear PayPal Support Team,

We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.

The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.

The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.

The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.

Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.

Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.

Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.

Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.
View full review
1 comment
Klohe A

Facts my own review shows this is a reoccurring problem.

Suzanne M Xfn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dispute process is a joke

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PayPal - Dispute process is a joke

I ordered from a sketchy seller on Facebook who accepts PayPal. A month later, I discovered they were a scam.

I attempted to open a dispute with PayPal and was informed that I would have to wait until June 2025.

I was finally able to submit a dispute, but it was immediately closed because I was supposed to submit the dispute within 180 days of the transaction. I was a long-term user and closed my account immediately.

View full review
Loss:
$63
Pros:
  • Ease of payment options
Cons:
  • Dispute process

Preferred solution: Full refund

Resolved
kate c Blm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Frauds & money grabbers

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Updated by user Jun 18, 2025

Company fixed the issue and I have been provided with other. they apologized and closed the open amount.

if they refuse to help you get your dispute resolved, file complaints on all websites especially Better Business Bureau and Consumer Affairs. they pushed for them to try and help more.

Updated by user Jun 11, 2025

since posting this first notice here is what is happening. .

. NOTHING!!! they insist that i need to contact my bank to get it resolved. .

. BIG UPDATE: the bank has sent the notice to them TWICE and i have sent it to them TWICE. they still say it is not resolved and under review.

their review department states that they are in contact with my bank, but (SURPRISE!!) they have not heard anything from PayPal. either they have people who do not know how to close these problems, or they are scam artists and want the client to pay, even if the dispute has been resolved in the client's favor.

Updated by user Jun 04, 2025

i would use them only IF they amend some of their policies about helping the client.

Original review Jun 03, 2025
(background info) i used them to look at a price for something online. the company did NOT confirm the order but sent it anyway.

i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.

any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.
View full review
Loss:
$16
Pros:
  • Can be convenient
Cons:
  • Does not handle anything in a dispute
  • Demands client pay disputed balance
  • Will not accept bank notification of dispute resolution

Preferred solution: Full refund

User's recommendation: find another payment service

abdulkaliq A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The verification code

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PayPal - The verification code

Please, I can't log into my PayPal account because the verification code won't arrive on my phone. I even downloaded the PayPal app and changed my mobile number...the verification code hasn't been sent...I'm out of work now...please find a solution.

View full review

Preferred solution: log into my PayPal account

Brandon S Fby

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi Province

Suspended account

PayPal - Suspended account

My account was suspended after I deposited my money from M-PESA I need money urgently and it has been months

View full review

User's recommendation: M pesa

Vita Zsw
map-marker Sparks, Nevada

Sent money to wrong email

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I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.

Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!

Why is PayPal not following through.

My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares

View full review

User's recommendation: Don’t Use PayPal

1 comment
Mario M Clt

Paypal is retaining my money too.

Uzodinma E

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Money is still pending

PayPal - Money is still pending

Good afternoon sir/madam,

Please my client sent me money since yesterday and the money is still showing pending but I never expected it to take too long like this, please if you can kindly help me so I can receive and send the product I will be very happy, thanks.

View full review

Preferred solution: Deliver product or service ordered

Muhammad A Ziv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Request to release Payment

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PayPal - Request to release Payment

Hi,

Always showing an error while applying for withdrawal.

Right now, we're not able to complete this transaction.

Thanks.

View full review

Preferred solution: My Payment

Samar S Yyz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sent an amount to a wrong user and No refund received yet

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PayPal - Sent an amount to a wrong user and No refund received yet
PayPal - Sent an amount to a wrong user and No refund received yet - Image 2
PayPal - Sent an amount to a wrong user and No refund received yet - Image 3
PayPal - Sent an amount to a wrong user and No refund received yet - Image 4

It has been a month now, and I can't reach a real person who could help me with this issue. I am so frustrated; I literally got robbed while I was thinking that my money was safe in PayPal. There is no way to use this app ever again.

View full review
Loss:
$109
Pros:
  • Fast
Cons:
  • Unreliable
  • Bad customer care

Preferred solution: Full refund

User's recommendation: To not use paypal for its lake customer support

Robert M Per

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My PayPal funds are now eligible for withdrawal but still can't make a withdrawal.

My PayPal funds are now eligible for withdrawal but still can't make a withdrawal.
My PayPal funds are now eligible for withdrawal but still can't make a... - Image 2
Updated by user Jun 03, 2025

PayPal is a piece of *** and worthless to its customers

Original review May 19, 2025

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My account is still limited.

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.

My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.

View full review
Loss:
$28

Preferred solution: My funds

Elyjah Oxq
map-marker Absecon, New Jersey

Try all night trying to get account but it doesn’t work

PayPal - Try all night trying to get account but it doesn’t work
PayPal - Try all night trying to get account but it doesn’t work - Image 2

Trying to get account cant get because bad connection what can I do I been trying last night and this morning

View full review
Nsikelelo K

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Durban, Kwazulu-Natal

Paypal

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Contains 2 confidential files for company representatives
Updated by user Dec 16, 2024

i still have not gotten my money of R2400

Updated by user Dec 16, 2024

i still have not gotten my money of R2400

Original review Dec 09, 2024
Goodday,so what happened was, this lady in Kempton(Joburg) park named Thando wanted to buy my iPad which i had posted on Facebook marketplace wanted to buy it for her father,she messaged me saying she wants me to courier it for her since i stay in Durban and she said she would send R1500 along with an added R200 which would be a reimbursement for the money that i would spend out of my own pocket to travel to a post office as well as pay for the courier fees as i had placed delivery for 3-5 business days, and i would have to wait for that duration to get payment for my sale.We then spoke through text and she insisted we use paypal to ensure both of our safety, however i had never used paypal before and I verbalised this to her and suggested an EFT, but she insisted that she had been using them for 6 years now and that it would be a smooth process, so i agreed and downloaded paypal, logged in my details and I then received a call from an unknown number stating that he is Daniel James and will be the one to manage our transactions(merchant and I). While on the phone with him i asked him to send me his phone number as he said i should send the R750 for activation of my acc as a cash send and not an EFT.Therefore i did so & he said he received it.Next they wanted R550 from me because they claim i took too long to pay the activation fee.Eventually I paid the R550 the same way i had paid the R750 as a cash send..They claim they did not receive it and there was a mistake in their system and they want another R550 however i do not feel that its my mistake that their system had a fault and now my money is nowhere to be found.I called my bank and they claimed that both the R750 and the R550 were redeemed at Family Kempton Square.Therefore i do feel that its unnecessary for me to pay again.So now all i would like is my money which is a total of R3000 and sent to my card please.
Please do take note of this and kind regards.
View full review

User's recommendation: N\a

1 comment
Anias Xle

Call me

BICHITR M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I am facing problem neither I can send money nor I can receive money

PayPal - I am facing problem neither I can send money nor I can receive money

I am neither able to send money to Sarnath nor receive it. Please help me.

It has been 3 months, and I have been talking to customer care, but I am not able to get their number. This is my WhatsApp number; you can also call me at +971553****65.

View full review
Loss:
$1

Preferred solution: My pal pay id is not working

Robert R Xcf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Awful service and targeting people

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I have been loading cash onto my PayPal debit card for a few months, then with my linked bank account, transferring it to my linked Cash App account, no problem. Now, today I loaded $22 onto it and never got a message, so I waited about an hour, still no message.

I looked on my account, nothing. The transaction at the store was fine; it was approved. So I called PayPal and for another hour went through *** explaining the same problem 100 times. Then they said that my debit card was not active and it was registered to an old account of mine that I lost access to.

That's why I had to make the account I use now and get the debit card I have been using. But now I have problems with it, so they said I have to give them a phone number to that old account or an email address to that account to get into it and access my funds. Well, I can't get into that account; that's why I had to make a new one and get the card that was working fine until today.

So I'm out the $22 plus the other funds that PayPal said were in that account. There are a bunch of scammers trying to steal money.

View full review
Loss:
$100
Pros:
  • Quick and easy
Cons:
  • There employees are jus scamming people and stealing money and playing games
  • Not all of them but most of them

Preferred solution: Full refund

User's recommendation: Don't waste your time with PayPal cus they are always locking accounts up

1 comment
AYOMIDE A Sgf

Am just experiencing mine I pray PalmPay refund my money

Vincent N Hfm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nairobi, Nairobi Province

Unauthorized access and change of personal details.

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My Personal pay pal account has been accessed and an email account added. The added email by the Hacker is: gretarmokelo@***.com Acknowledgement message from PayPal is as below:

We'll send all your account-related information to this address.

If you didn't add this email, let us know right away.

This helps us make sure no one accesses your account without your knowledge.

PayPal

Help & Contact | Security | Apps

TwitterInstagramFacebookLinkedIn

PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing

Please don't reply to this email. To get in touch with us, click Help & Contact.

Not sure why you received this email?

Learn more

Copyright 1999-**** PayPal. All rights reserved.

PayPal Pte. Ltd. is licensed by the Monetary Authority of Singapore as a Major Payment Institution under the Payment Services Act 2019.

PayPal RT002804:en_US(en-KE):1.1.0:f365738****72

Note: Kindly help me block the current user who took over my personal account.

I am not able to Login or even reset my password. Thank you.

Kind regards

Vincent Ngetich

View full review
1 comment
Guest

I need help to make a payment

About

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Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 80 out of 246 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

PayPal FAQs

Winnie Murugi
PissedConsumer Reporter

PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.

PayPal FAQs

There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.

To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.

To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.

To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.

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