PayPal

While they cater to multi-million-dollar corporations, they have no problem leaving small business owners without their hard-earned money for weeks. People rely on this income to survive. This isn't pocket money. Meanwhile, they run scams, pretending to help consumers while profiting off stolen user data. Their behavior isn't just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It's clear they're more interested in exploiting their customers than providing actual service.

Infringement Report

Date: November 30, 2024

To: PayPal, Inc. From: Abebooks, Inc.

Subject: Infringement Report - Fraudulent Refund Claim

Dear PayPal Support Team,

We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.

The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.

The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.

The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.

Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.

Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.

Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.

Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.

(background info) i used them to look at a price for something online. the company did NOT confirm the order but sent it anyway.

i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.

any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.

I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.

Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!

Why is PayPal not following through.

My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares

I used PayPal to pay a vendor that was promoted through a Facebook ad impersonating Wayfair, only to discover it was a scam. I never received the product, and the seller completely disappeared.

I filed a complaint under Case ID: PP-R-IYV-58247****, expecting PayPal to stand behind their promise of secure, buyer-protected transactions. Instead, I received no meaningful support. Despite clear signs of fraud—fake branding, digital deception, and no delivery—PayPal sided with the scammer and refused to issue a refund. I provided evidence, contacted support multiple times, and still received a generic denial.

This experience was frustrating, costly, and disappointing. PayPal failed to protect a loyal customer and enabled fraudulent activity on its platform. I no longer trust PayPal as a safe way to shop online.

Do better, PayPal. Consumers deserve real protection—not empty promises.

PayPal has stolen $8,522.77 from me, and I'm beyond furious. According to them, they issued a check on May 28th.

When I followed up and asked when this check was supposedly deposited, they responded that it was deposited on May 29th. Excuse me? How is that even logistically possible? A check that was allegedly mailed on the 28th somehow made it to its destination, was received, processed, endorsed, and deposited all within 24 hours?

Unless PayPal has invented time travel or uses teleportation for their mail, that is absolutely impossible. They are lying plain and simple. I never received any check. No tracking number, no confirmation, nothing.

Just a vague claim that it was sent and somehow cashed the very next day. I've combed through my bank records. There is no deposit of any kind matching that check. No paper trail.

No proof. No resolution. And now they are treating my rightful funds as if they no longer exist. PayPal has repeatedly failed to provide evidence or support.

Their customer service is dismissive, evasive, and flat-out unhelpful. I've spent hours on calls and emails, getting the same robotic responses and being bounced from one department to another. Nobody is taking responsibility. This is not just bad service; it's theft.

I will never use PayPal again. I am documenting everything, and I fully intend to pursue legal action. I'm not going to let them get away with this.

If this has happened to anyone else, I strongly encourage you to speak up. We cannot let companies like PayPal hide behind bureaucracy and rob people of their money with zero accountability.