
PayPal
PayPal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4286 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4286 customer reviews. Consumers are mostly dissatisfied.
30% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.34% of users think that PayPal should improve its Customer Service.
45% of users say that they won't use PayPal in the future for similar services or products.Recent recommendations regarding this business are as follows: "Stop taking all the changes and them making you change your password.", "Customer service", "don’t choose paypal or google play", "They don't provide any direct customer support option from their official mobile app for these kinds of issues. And i also not able to contact them through their official contact numbers. Really bad support experience", "RUN".
Most users ask PayPal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews












































This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPaypal debit awful

long story short had a online paypal debit account for yrs never used the debit card someone hacked my wife and I account stole our money all but 79 dollars filed the claim they denied it , i live in baltimore charges came from florida can you believe while on the phone after the denial scammers was stealing the rest of the money and even a nagative status , unbelievable never ever trust this bank they even claimed 5 high charges which i never done before was consistant with my spending seems i been scammed and a victim of a bank
- Paypal business is safe even paypal credit card
- Stay away from pay pal debit
Preferred solution: Full refund
User's recommendation: stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo goods but Pay Pal took the money
I am filing charges with the police. Tires today or you got your nerve, police. You have been paid in full.
- Deliver my tires today or i file charges to the police
Preferred solution: Deliver product or service ordered
User's recommendation: You got your nerve.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhile they cater for multi-million-dollar corporations, they have no problem leaving small business owners without their own hard-earned money for weeks. People rely on this income to survive—this isn
Impact on Abebooks:This fraudulent activity has adversely affected Abebooks in the following ways: Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks. Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.6. Request for Action:In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks. Investigation of the buyer's account for any further fraudulent activities.
Suspension and/or freezing of the buyer's account and the funds it may contain. Appropriate action against this buyer's account to prevent similar occurrences in the future. Implementation of measures to prevent similar occurrences in the future.We appreciate your prompt attention to this matter and look forward to a swift resolution. Please feel free to contact us if you require any additional information or documentation.Thank you for your cooperation.Sincerely,Abebooks, Inc.
Their behavior isn’t just unethical; it’s illegal. They blatantly violate their own Terms of Service, US law, and EU regulations that protect sellers. But why would they care? It’s clear they’re more interested in exploiting their customers than providing actual service.We filed a complaint with the European Consumer Centre and informed our lawyer.
This was our last time using PayPal.
If you value your time, money, and sanity, avoid PayPal at all costs. They don’t care about small business owners—they only care about their bottom line.
Infringement Report
Date: November 30, 2024
To: PayPal, Inc. From: Abebooks, Inc.
Subject: Infringement Report - Fraudulent Refund Claim
Dear PayPal Support Team,
We, the representatives of Abebooks, Inc., are writing to formally report an incident of fraudulent activity conducted by one of our buyers, leading to an illegitimate refund processed through PayPal.
The purpose of this report is to request the reversal of the refund and the reclamation of the funds, and the prevention of similar occurrences in the future.
The buyer in question managed to obtain a refund for a purchase made on Abebooks by providing false or misleading information. This illegal act was carried out through deceptive means, which violates the terms of service and trust protocols established by both PayPal and Abebooks.
The specific details of the infringement are as follows: The buyer claimed the item was not received despite evidence of delivery confirmation. The buyer provided altered or falsified documentation to support their refund request. The buyer has a history of similar fraudulent activities, as indicated by previous reports.
Evidence Supporting Our Claim:
Proof of Delivery: Attached is the delivery confirmation and tracking details confirming that the item was delivered to the buyer's address.
Name: Leonardo Pantoja Munoz
Address: Mercer Court, 6 Candle Street, E1 4SG London
Correspondence: Attached are copies of emails and communication between Abebooks and the buyer, wherein the buyer's conflicting statements can be observed.
Transaction Details: Enclosed are the transaction details and the buyer's purchase history, highlighting a pattern of suspicious refund requests.
Criminal Background Information: Leonardo Pantoja Munoz has been reported to the official authorities for theft of valuable books from Middlesex University library, which he sold on eBay at exorbitant prices. He is known as the 'colouring book thief' of Middlesex University library and has been found to hold a fake academic degree. He has published false accusations of scams against several of our sellers, leading to the temporary suspension of their accounts. Additionally, he has been repeatedly reported for defamation, forgery of evidence, verbal abuse, and criminal incitement to arson at our sellers' warehouses, as well as the infliction of physical harm on sellers and their staff.
Impact on Abebooks: This fraudulent activity has adversely affected Abebooks in the following ways:
Financial Loss: The illegitimate refund has resulted in a direct financial loss to Abebooks.
Operational Impact: Significant time and resources have been diverted to investigate and address this issue.
Reputation Risk: Such incidents can tarnish the reputation of our platform and undermine the trust of legitimate buyers and sellers.
Request for Action: In light of the evidence presented and the impact outlined, we kindly request PayPal to take the following actions: Reversal of the refund processed for the transaction in question. Reimbursement of the funds to Abebooks.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDispute process is a joke
I ordered from a sketchy seller on Facebook who accepts PayPal. A month later, I discovered they were a scam.
I attempted to open a dispute with PayPal and was informed that I would have to wait until June 2025.
I was finally able to submit a dispute, but it was immediately closed because I was supposed to submit the dispute within 180 days of the transaction. I was a long-term user and closed my account immediately.
- Ease of payment options
- Dispute process
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Frauds & money grabbers
Company fixed the issue and I have been provided with other. they apologized and closed the open amount.
if they refuse to help you get your dispute resolved, file complaints on all websites especially Better Business Bureau and Consumer Affairs. they pushed for them to try and help more.
since posting this first notice here is what is happening. .
. NOTHING!!! they insist that i need to contact my bank to get it resolved. .
. BIG UPDATE: the bank has sent the notice to them TWICE and i have sent it to them TWICE. they still say it is not resolved and under review.
their review department states that they are in contact with my bank, but (SURPRISE!!) they have not heard anything from PayPal. either they have people who do not know how to close these problems, or they are scam artists and want the client to pay, even if the dispute has been resolved in the client's favor.
i would use them only IF they amend some of their policies about helping the client.
i contacted my bank card company and they got the amount FULLY refunded, but the order company sent a backcharge for shipping & handling. my bank card company got THAT resolved as well. PayPal *insists* that i owe this money to them. my bank & i have notified them of the resolution in my favor of the $15.90.
any time i contact them that they should remove this, they tell me i have to pay in order to remove the negative balance. this is a deceitful company.
- Can be convenient
- Does not handle anything in a dispute
- Demands client pay disputed balance
- Will not accept bank notification of dispute resolution
Preferred solution: Full refund
User's recommendation: find another payment service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThe verification code
Please, I can't log into my PayPal account because the verification code won't arrive on my phone. I even downloaded the PayPal app and changed my mobile number...the verification code hasn't been sent...I'm out of work now...please find a solution.
Preferred solution: log into my PayPal account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Suspended account
My account was suspended after I deposited my money from M-PESA I need money urgently and it has been months
User's recommendation: M pesa
Sent money to wrong email
I was sending money to a close friend that is like family via PayPal. Person was nice enough to attempt to return money but blocked them from doing so.
Happened April 1 10:00 PM called 7:00 AM April 2. They made me file a dispute and the lady tried to return April 4. PayPal has said 24-48 hours 5 times, said by end of day 5 times, was told guarantee money will be returned by end of business this morning only to get 3 more agents say 24-82 hours 3 times after. No fraud, recipient has been very cooperative all documented!
Why is PayPal not following through.
My family friend was evicted in the 14 days they have screwed with me! PayPal is not a company that can be trusted or cares
User's recommendation: Don’t Use PayPal
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMoney is still pending
Good afternoon sir/madam,
Please my client sent me money since yesterday and the money is still showing pending but I never expected it to take too long like this, please if you can kindly help me so I can receive and send the product I will be very happy, thanks.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRequest to release Payment
Hi,
Always showing an error while applying for withdrawal.
Right now, we're not able to complete this transaction.
Thanks.
Preferred solution: My Payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent an amount to a wrong user and No refund received yet
It has been a month now, and I can't reach a real person who could help me with this issue. I am so frustrated; I literally got robbed while I was thinking that my money was safe in PayPal. There is no way to use this app ever again.
- Fast
- Unreliable
- Bad customer care
Preferred solution: Full refund
User's recommendation: To not use paypal for its lake customer support
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy PayPal funds are now eligible for withdrawal but still can't make a withdrawal.
PayPal is a piece of *** and worthless to its customers
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My account is still limited.
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.
My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal. My PayPal funds are now eligible for withdrawal, but I still can't make a withdrawal.
Preferred solution: My funds
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Paypal
i still have not gotten my money of R2400
i still have not gotten my money of R2400
Please do take note of this and kind regards.
User's recommendation: N\a
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI am facing problem neither I can send money nor I can receive money
I am neither able to send money to Sarnath nor receive it. Please help me.
It has been 3 months, and I have been talking to customer care, but I am not able to get their number. This is my WhatsApp number; you can also call me at +971553****65.
Preferred solution: My pal pay id is not working
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAwful service and targeting people
I have been loading cash onto my PayPal debit card for a few months, then with my linked bank account, transferring it to my linked Cash App account, no problem. Now, today I loaded $22 onto it and never got a message, so I waited about an hour, still no message.
I looked on my account, nothing. The transaction at the store was fine; it was approved. So I called PayPal and for another hour went through *** explaining the same problem 100 times. Then they said that my debit card was not active and it was registered to an old account of mine that I lost access to.
That's why I had to make the account I use now and get the debit card I have been using. But now I have problems with it, so they said I have to give them a phone number to that old account or an email address to that account to get into it and access my funds. Well, I can't get into that account; that's why I had to make a new one and get the card that was working fine until today.
So I'm out the $22 plus the other funds that PayPal said were in that account. There are a bunch of scammers trying to steal money.
- Quick and easy
- There employees are jus scamming people and stealing money and playing games
- Not all of them but most of them
Preferred solution: Full refund
User's recommendation: Don't waste your time with PayPal cus they are always locking accounts up
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Unauthorized access and change of personal details.
My Personal pay pal account has been accessed and an email account added. The added email by the Hacker is: gretarmokelo@***.com Acknowledgement message from PayPal is as below:
We'll send all your account-related information to this address.
If you didn't add this email, let us know right away.
This helps us make sure no one accesses your account without your knowledge.
PayPal
Help & Contact | Security | Apps
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PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing
Please don't reply to this email. To get in touch with us, click Help & Contact.
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Copyright 1999-**** PayPal. All rights reserved.
PayPal Pte. Ltd. is licensed by the Monetary Authority of Singapore as a Major Payment Institution under the Payment Services Act 2019.
PayPal RT002804:en_US(en-KE):1.1.0:f365738****72
Note: Kindly help me block the current user who took over my personal account.
I am not able to Login or even reset my password. Thank you.
Kind regards
Vincent Ngetich
About
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PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal is ranked 80 out of 246 in Cash Services category
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PayPal executive customer service contacts Primary Contact Amy Hannesson Vice President Global Customer Support 2211 North First Street San Jose, CA 95131 amy.hannesson@***.com Secondary Contact Ellie Diaz Senior Vice President, Global Customer Service 2211 North First Street San Jose, CA 95131 Ellie.Diaz@***.com Aaron Karczmer EVP, Chief Enterprise Services Officer 2211 North First Street San Jose, CA 95131 aaron.karczmer@***.com Chief Executive Alex Chriss President and CEO 2211 North First Street San Jose, CA 95131 alex.chriss@***.com