PayPal
PayPal Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2935 reviews, with 29% likely to recommend. Most consumers are dissatisfied; 78% unfavorable vs 13% positive. Common themes include account limits, holds on funds, and frequent requests for refunds. 34% urge improved customer service and 45% say they won't reuse the service.
Key Takeaways for Future Customers
- Read recent PayPal reviews and expect possible long waits for dispute resolution and refunds.
- Be prepared for strict account verification, potential holds on funds, and limited phone support.
Negative Feedback / Risk Areas
- Recurring PayPal customer complaints highlight poor customer service and difficulty reaching a live agent.
- Many report account limitations, held or missing funds, and disputes over refunds and billing.
- Users flag fraud exposure and trouble updating phone or 2FA, affecting account access and subscriptions.
Positive Feedback
Some users find the platform easy to use for payments, and a few resolved issues after reaching a live representative.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has a 1.8 star rating from 2935 reviews, with 29% likely to recommend. Most consumers are dissatisfied; 78% unfavorable vs 13% positive. Common themes include account limits, holds on funds, and frequent requests for refunds. 34% urge improved customer service and 45% say they won't reuse the service.
Key Takeaways for Future Customers
- Read recent PayPal reviews and expect possible long waits for dispute resolution and refunds.
- Be prepared for strict account verification, potential holds on funds, and limited phone support.
Negative Feedback / Risk Areas
- Recurring PayPal customer complaints highlight poor customer service and difficulty reaching a live agent.
- Many report account limitations, held or missing funds, and disputes over refunds and billing.
- Users flag fraud exposure and trouble updating phone or 2FA, affecting account access and subscriptions.
Positive Feedback
Some users find the platform easy to use for payments, and a few resolved issues after reaching a live representative.
Media from reviews
PayPal Collective Complaints
Benin City, Edo State
I want to reupload my national identity card
My PayPal account is permanently limited due to temporary national identity card I uploaded. I will need to reupload my national identity card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
- - Damaged items were returned; refund not issued by AliExpress or PayPal.
- - PayPal denied multiple disputes after return confirmation.
Timeline
November 2nd, 2025, I purchased two items from AliExpress totaling $463.54. Payment made through PayPal account. Order number 820559****078467.
Merchant Order ID: 202511****031300****994********.
Transaction ID: 3BK785825****231R.
On November 17th, 2025, I received two damaged boxes and initiated a dispute and requested a return of the merchandise for a refund through AliExpress.
On November 18th, 2025, I received a notification from AliExpress that my return was approved and a return label was sent to me.
On November 19th, 2025, USPS received the return package, which contained the two damaged boxes totaling $463.54.
USPS tracking number:
920229****361800****37.
On November 22nd, 2025, the returned merchandise reached its destination confirmed with USPS, AliExpress, and through PayPal package tracking.
On November 29th, 2025, AliExpress did not return my money or credit my account through my payment method, which was PayPal. I contacted AliExpress, and they changed the date to December 6th, 2025, for no reason.
On November 29th, 2025, I filed a dispute with PayPal for the $463.54.
On November 30th, 2025, I filed complaints against AliExpress with the Better Business Bureau and the Federal Trade Commission (FTC).
Between November 29th, 2025, and December 10th, 2025, I contacted AliExpress multiple times, trying to get my refund for the items they had received, and was ultimately told to defer to my financial institution, which was PayPal, because I started a dispute with them which created what AliExpress called a chargeback and they would not proceed with a refund at that point until I stopped the dispute with PayPal.
On December 2nd, 2025, PayPal contacted me via email stating that they had spoken to the merchant AliExpress (AUS Merchant Services, Inc.) and that the merchant had agreed to give me a refund if I would return the merchandise, which AliExpress, USPS, and PayPal package tracking had already shown as received on November 22nd, 2025. So PayPal was not even looking at the documents I had sent to them.
On December 9th, 2025, PayPal denied my dispute stating that I did not provide the tracking information, which was false.
On December 20th, 2025, I appealed the December 9th, 2025, decision by PayPal, providing all the necessary documentation to include tracking information showing that it arrived at its destination on November 22nd, 2025. This information and documentation were provided in my November 29th, 2025, initial opening of the dispute with PayPal.
On December 30th, 2025, PayPal again denied my dispute against AliExpress stating now that I did not prove I was due a credit. I did not know what that really meant since I paid through PayPal; they would be able to see the debit to my account in the amount of $463.54 to the merchant AUS Merchant Services, Inc. (AliExpress), and PayPal would have seen that the returned merchandise had been received on November 22nd, 2025, and that no credit had been received back to my PayPal account. All documentation of this was provided.
On January 26th, 2026, I again contacted PayPal explaining that I was unaware that my credit card company was still conducting an investigation into my dispute for the $463.54. I was under the impression that it had been resolved. So I opened up a new complaint against AliExpress through PayPal in the same amount of money that was never credited back to me for my returned merchandise, $463.54.
On January 29th, 2026, PayPal returned another denial stating that I did not provide the tracking information that was requested, which is absurd. I had given the tracking number to the PayPal representative that I had spoken with on January 26th, 2026, verbally and I uploaded it into documents on PayPal's website for the fourth time at least.
On January 29th, 2026, I filed a complaint with the Better Business Bureau against PayPal.
On January 30th, 2026, a supervisor for PayPal finally told me that in the December 2nd, 2025, email I received from PayPal there was an address where AliExpress told PayPal I was supposed to send the merchandise back (keep in mind the merchandise was sent and received on November 22nd, 2025, with the shipping label AliExpress provided me). The address where the PayPal email was telling me to send the merchandise back was ONE LINE OF CHINESE CHARACTERS! I asked the PayPal supervisor how the heck was I supposed to send the merchandise back to that address and how do I do that when they already have it? Plus, AliExpress provided me the label where I sent the damaged merchandise; I didn't purchase a label or make one up! She said that per the PayPal user agreement I was not protected because I did not keep the merchandise and figure out how to send it to the Chinese characters. I explained that I started the dispute process when it was obvious that AliExpress received the damaged merchandise and was not going to refund me. She said she would reopen the case stating that the seller agreed to give me a refund and had not. I said that's exactly what happened so please reopen it.
On February 3rd, 2026, I again contacted PayPal and found out the supervisor I spoke with on January 30th, 2026, didn't do anything with my case and the representative I spoke to said that he would reopen it. I provided email communications to PayPal between AliExpress and myself that show AliExpress knows I'm due a refund and once again sent them the receipt for the return, which AliExpress acknowledges through chat communications they received. PayPal can see this on their own accounts page because PayPal has package tracking. Also, PayPal can also see that AliExpress has not refunded my money.
On February 5th, 2026, PayPal denied my dispute again stating that I did not provide them the requested tracking information, which is a blatant lie and they are violating their user agreement with me.
PayPal has handled this dispute with such gross negligence that I am now seeking compensation for my time and enduring a very upsetting and very unnecessary process that PayPal mismanaged from the very start of my dispute on November 29th, 2025. I will be filing a lawsuit.
- No consumer protection they decide for the seller
Preferred solution: Full refund
User's recommendation: Do not believe that because you’re using PayPal you’re in any way protected from a seller who’s not reputable or ethical
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt cost me severe trauma what I thought was a simple transaction of just paying a bill
- - I loaded a PayPal debit card because it was late.
- - At midnight I transferred funds to my business account linked to the card to pay bills.
What happened to me was unbelievable and a worst site is Capital DEPO they sold me fraudulent items three and scammed me out of $2000 and eBay is refusing to refund three items that now you have to pay import tax on a third-party when eBay states you cannot pay anything outside their claim I wrote them letters. I am going through *** right now. I have been scammed by eBay by PayPal and buy depot of over $5000.
I loaded a PayPal debit card because it was late. Midnight, I didn't know what accounts it went into, so I just transferred it into my business account, which is linked to my debit card, to just pay bills.
Preferred solution: Full refund
User's recommendation: Please do not open an account with this company
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Johannesburg, Gauteng
Permanently banned account
- - PayPal account banned permanently; no appeal.
- - Funds are trapped; no explanation given.
- - Poor customer service; not recommended.
Just received an email stating my PayPal account's been permanently banned with no right to appeal. I haven't received any customer complaints, chargebacks, or cause for refunds.
Just woke up this morning to a banned account. My funds are now trapped in this account. No explanation.
Poor customer service. I wouldn't recommend PayPal for online transactions.
- Unreliable and unprofessional service
Preferred solution: Access to my funds.
User's recommendation: Would not recommend.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Baldwin Park, California
PAYPAL STOLE MY STATE CHILD SUPPORT DEPOSITS/NOW HOMELESS
- - PayPal locked account after the 4th direct deposit.
- - They banned me and kept $16,048.
- - Funds held for 6 months; eviction risk.
heres their version of adressing the problem....Jan 1, 2026 10:38 AMI understand that you have contacted us today regarding your current account restriction. I would be happy to discuss any unanswered questions that you still have on that topic, or if there are none, I'll thank your for your time and let you enjoy the rest of your day.
Feel free to close this message contact if there are no additional concerns that need addressed.Jan 1, 2026 10:47 AMi have many questions I have raised repeatedly only to recieve boilerplate responses raising my issues only to have them ignored. Its discourteous for you to pretend that ANY issues have been addressed allready. I will repeat myself again and then we are going to court. Im not going to standby while you hold my state child support payments and lose my home without fighting you.A file has been uploadedy3xeymrloak49 ...
b7ep.pdf / 0.07 MBJan 1, 2026 10:59 AM#1 you have admitted in your own response that you decline to accept my CIP documents. that means either there is no balance account and I am not bound by your terms and illegal witholding of my direct deposit. furthermore your policy is not an automatic 180 day hold without cause. you have no reasonable claim of chargebacks on a state disbersement.
there was no transactions or access to balance account given to me. And no violations of AUP. the hold is not a penalty or a right. you admit to concluding yoir investigations in 1 day and made final conclusions.
180 days is arbitrary and is for balance accounts and merchant accounts. your unable to identify any actual risk. you should not have accepted deposits for unverified account. how are you even holding funds in an acct you didnt activate?
how do you accept deposits on accounts that arent opened? And how does holding these funds protect paypal from liability? the funds should not have been accepted. It was the ach transfer itself that caused the limitation.
there is no reason for paypal to not return the ach transfer if its interest was protecting from liability. Im done with your foolish coercion.you cant even understand your own policy.
heres the lawsuit courtesy copy Im filing it tomorrow.It doesn't seem that you have any additional questions that I can help answer today, so I am going to end this conversation. Thank you for being a PayPal customer.
I RECIEVED 4 PAYMENTS WHEN THE 4TH DEPOSIT FROM CHILD SUPPORT CAME PAAYPAL LOCKED MY ACCOUNT AND ASKED ME TO SUBMIT PROOF. I SUBMITTED PROOF AND THEY SAID WE DECIDED TO BAN YOU AND WE ARE KEEPING YOUR MONEY FOR 6 MONTHS!!! THERE WAS NOT ANY UNATHOURIZED ACTIVITY BECAUSE i COULD NEVER ACCESS THE ACCOUNT.INSTEAD OF JUST DECLINING THE DEPOSITS OR RETURNING THEM THEY WANT TO STEAL $16.048 AND NOW iM BEING EVICTED BECAUSE THIS WAS FOR RENT.
THEY SAY ITS FINAL DECISION BUT NOT WHAT I SUPPOSEDLY DID. THEY MAY AS WELL OF ROBBED ME WITH A GUN AND BURNED MY HOME.
PP-L-622259****341 IS THE THEFT # DO NOT!
TRUST THESE PEOPLE WITH YOUR MONEY.
THEY WILL MAKE UP SECRET REASONS TO STEAL YOUR MONEY AND IGNORE YOU LIKE IT BELONGS TO THEMDO NOT TRUST THIS COMPANY WITH YOUR MONEY IF YOU CANT AFFORD TO LOSE IT. AND THEY WONT EVEN SAY WHY.
- Will take your money and not say why
Preferred solution: Full refund
User's recommendation: DO NOT TRUST THEM WITH YOUR MONEY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Great Barrington, Massachusetts
I had a dispute with a scammer and their dispute department didn't read anything i sent them and refused to refund me my money.
- - Ordered 3 items from Valentine Co/Seranova.
- - Tried to cancel by phone and email.
- - Returned unopened package; started a PayPal dispute.
paypal has closed the dispute four times in favor of the scammer because they did not look at the screen shots or explanations that i sent 3 times or listen to the phone calls i made twice weekly since october 15 2025.
I ordered 3 products from Valentine Co/Seranova and after reading reviews realized they were scammers. I tried to cancel the order.
by phone and by email.
So i started a dispute with paypal.
I received the package on Oct. 20 and returned to sender unopened on the 21st.
I sent Paypal screen shots, and called customer service multiple times but they don't listen and refuse to refund my money.
- You can not reach people who actually help
Preferred solution: Full refund
User's recommendation: avoid Seranova/Valentine Products and don't use Paypal.
Sliema, Tas-Sliema
Pay Pal Case PP-R-TXG-61388****
- - Got a message to return the wrong item.
- - MaltaPost return cost is about 41 euros.
- - Temu contact is hard to find; a dispute blocks the return.
Transaction No.GAU85842XL842****
As I received the message to return the wrong item sent to me ,yesterday I went to MaltaPost the courier and the the expenses is to much high the cost is approxmitly 41.00 euros .
i HAVE BEEN TRYING TO SEND YOU THIS MESSAGE FROM YESTERDY BUT i cannot find from where to contact you , Also MaltaPost told me that Temu .Com has a cluase that they pay for the return item by themselves , when I tried to login in Temu browser a wind telling me that I have a dispute and cannot work on the return iten
George Borg (borgg54@***.com
User's recommendation: I am very disapointed as am a regular buyer from Temu.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Nairobi, Nairobi County
I notice that I was not complint my messages
- - I can't access PayPal; I lost the phone number used for reset.
- - The on-file email is totodavid861@***.com; I need help recovering the account.
Can you assist me to recover my PayPal account I can't access it because I don't know my phone number please, i set it that where I can reset my password it's on my phone number but I lost my phone number so my email address is (totodavid861@***.com)please help me to recover my PayPal back I will much appreciate
Preferred solution: Back my account so I need to recover my account through email
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Amsterdam, North Holland
Unable to login
- - I can't log in to PayPal; the registered number is lost.
- - Old number 072790**** is not accessible.
- - Send the verification code to dcksnirungu@***.com.
I am having a problem with my PayPal account dcksnirungu@***.com. When I try to log in, I can't get the code asked for after I lost the number I had used to register, 072790****, which got sold to someone else.
That means I can't get the code, and I need to log in and change that number, which I am not using. It's being used by someone else I don't know, and the number I am using now is +254113****70. That's the one I can get the code with. Help me with a code that I will use to change that number after logging in.
Thanks. Send me that code to verify my account and log in, please.
I am waiting and have not gotten it. Send the code directly to my email dcksnirungu@***.com.
Preferred solution: Verification code
Yangon, Yangon
0966893****
My open pmaypal myanmar myuse faliiy an mymother brother money myanmarall tine all day use your pless
- All country location see
Preferred solution: Paypal
User's recommendation: Myanmar
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Colombo, Colombo District
Not wearing link cad
Permanently deactivated my PayPal account. Please activate my PayPal account. Not linked to my bank card.
Preferred solution: Activate my PayPal account
User's recommendation: Good
Santo Domingo, Nacional
Limitación de mi cuenta
Tengo 3 años con mi cuenta limitada y tampoco me permite sacar mis fondos no sé porque fue la limitación y de vdd necesito mi cuenta !!
User's recommendation: Muy buena para hacer pagos
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey owe me 500
- - $500 on Nov 5 at Rivers Casino; claim not received.
- - Cash App or DraftKings cited; debit-card withdrawal proven, not appearing in PayPal.
I mean what's wrong November 5th for $500 from that Rivers casino they're saying they never received it then they said that I went to cash app and they said I went to DraftKings but yet my husband went back on my debit card I have proof of that River was released it and it was successfully withdrawn and I approved from my bank debit card that never made it PayPal0
Preferred solution: Full refund
User's recommendation: Don't use PayPal
They scammed me out of 6knof my financial aid school money smh
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAccount hacked
- - On the 29th I was notified of a transfer to Nichole.
- - The same woman who stole my phone logged in and sent herself money via PayPal.
They said it was my fault. Should have put better security on it and that since it was sent friends to family there nothing they can do
Dontevdd we n try with them
So on the 29th, I got a notification saying transfer money. I saw that there was money sent to a Nichole something.
This woman, come to find out, is the same woman that stole my phone a month ago. She had logged into my account and sent herself money from my PayPal.
When I reported it to PayPal, they told me there’s nothing they can do because it was sent via friends and family. They clearly stated the transaction did not come from my phone, which was an iPhone, and the change should have come from an Android.
Preferred solution: Full refund
User's recommendation: Don’t use PayPal they’re part of the scammers too
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Oklahoma City, Oklahoma
Resolved: My restricted paypal and coinbase accounts
- - Facing a critical issue with PayPal and Coinbase accounts.
- - They have money in the accounts and need urgent help to remove it.
Company fixed the issue and I have been provided with full refund.
Hello Sir. I have been facing critical issue on my paypal and coinbase accounts which i really need my account as soon as possible. I have money in my accounts, i have no other way to provide food for my chidren, please can anyone do something so can be able to remove my money.
- Invoice and transfer
- Support doesnt reply in time and messages become unavailable
Preferred solution: Full refund
User's recommendation: IDK
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wichita, Kansas
Resolved: My paypal account was restricted
Company fixed the issue and I have been provided with full refund.
hello. my account was restricted since january and i have been trying to login into my account please i need someone's support on my paypal account. Thank you.
- Money transfers
- Support
Preferred solution: Apology
About
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PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.
PayPal is ranked 95 out of 269 in Cash Services category
Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK
PayPal FAQs
PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.
There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.
To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.
To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.
To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.
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You created your own headache You initiated two causes of action, a dispute with your bank simply due to damages, not Ali denying anything and a return to Ali, simultaneously. To Ali, it appeared you were double-dipping by disputing the charge with your bank AND asking for a refund based on sending the merchandise back. Do better.
Wrong, the credit card dispute was opened after attempts to get help from Aliexpress and PayPal failed. It’s not possible to “double dip” and receive two refunds for the same Transaction because of the specific transaction code that Alipay initiates when charging your credit card or in my case PayPal.
There is currently no dispute open other than my credit card company. Most people would return merchandise “simply because it was damaged” I don’t know who would minimize this issue by saying it was simply damaged.
Maybe know how this process works before giving a negative and in no way helpful comment. Do better yourself.
Aside from rewriting your initial post to a timeline format, you again state you filed a dispute AND requested a return (November 17). I understand one order #/transaction.
If you did both a dispute AND return request SIMULTANEOUSLY as you state, that's double-dipping. I did not say it was intentional. I said it created your problem. If you did not do both on November 17, correct and move on.
But don't fault others for being limited by your description of the situation.
So again, do better. (PS, Ali and PayPal scream trailer park)
It’s crazy that you find time to troll a customer complaint site what a full life you must have Guest-281****. You clearly don’t read information for facts just your personal biases against people’s ability to afford products and assume I reside in a trailer park.
I also find it odd that you associate PayPal with a trailer park. Well, sitting in your dark mansion at your keyboard looking down on the common people you again must have a full life trolling consumer complaint sites. Your “double dipping” assertion is not a valid argument…period end of story. If I don’t have the merchandise and don’t have the refund I’m obviously not getting something twice (i.e.
double anything). I expect a company to do what they say they are going to do for their customers. In the case of PayPal they protect and advocate for their consumers and they are not. PayPal is asking for information that they already have and denying a valid claim.
It’s been months and I do not have a refund but apparently that wouldn’t be a problem for you being a person with no need to use such low level customer service platforms. It’s truly sad that you come after people that have lost money due to companies lack of ethical business practices. I wonder what someone would get out of responding in such away or maybe you work for the businesses I’ve had issues with Guest- 281****? Either way you are wrong, and even if you enjoy creating your own assumptions and terminology for consumers of Aliexpress and PayPal you clearly need to do better as a human being.
Just to be clear, because reading for content is obviously not being employed here, I did not initially have a dispute against Aliexpress and PayPal. When Aliexpress would not refund my money after the receipt of the return and through my communications it was obvious that was not going to happen that’s when I requested help from PayPal. Read the thousands of complaints against both companies lining out the same experiences you might enjoy trolling their experiences too. I won’t assume you could possibly do better so I will not end with that.
To a person that puts negativity, biases against people with limited means and a lack of understanding out into the world don’t feel like you need to comment on anything period! Guest-281**** find a hobby, volunteer, exercise it might help your disposition.