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5.0

Last June 23, 2022, I received money from my boyfriend from Germany. I tried to transfer it, but I can't because I need to provide OTP, but the old cellphone number was lost so I used another number.

I added a new cellphone number and confirm but still, I can't transfer the money. So I decided to log out and do it later, I thought I need hours to wait until my new number was confirmed. I receive an email that I confirm my new number, so I hurriedly log in, but I can't log in anymore. It is always "We noticed some unusual activity" Secure Account, then "Sorry, we couldn't confirm it's you.

I realized I have two accounts, one is personal and the other I'm not sure if it's for business, but it's with the same email address but different names. My Old account name is Bonifacia II Calipay Monato the new one is Bonifacia II Monato. I removed my middle name but it's the same person.

Please help me restore my old account.

I badly need my money for my visa application. Thank you so much.

User's recommendation: Don't duplicate your account but don't worry if ever you made a mistake like I do, Customer Service Representatives are approachable but you need to be patiently waiting on the line. I hope I can enjoy using PayPal, this is my first time using it though.

Preferred solution: I want to restore my old account, please, help me. .

Location: Quezon City, Manila

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