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To say my issue was resolved would be comedy at best! I can hardly believe what had taken place since my issue was first reported to you.
I am outraged by the behavior of the "Customer Service Manager" assigned to assist me with all the professionalism of the absolute worst I have EVER encountered!! I was first contacted by PayPal's Customer Service via voice mail. The young man she is a very monotone, unenthused voice that was none to clear and hard to understand. Basically he said he was a manger and was contacting new regarding an issue I had reported to you.
He then said, so, if you still have an issue you should call need back because I'm a manager . I attempted to return the call but, received a message that the person I was trying to reach was unavailable at the moment too my contact info and said my call would be returned as soon as possible. I have received 4 calls from the same young man since that day. When I answer the phone, he pretends he cannot hear me, begins making childish noises followed by what I can only assume is his contact info telling me to call back and though I am repeatedly saying hello!
Hello, can you hear me? Hello??" He then makes a *** noise and hung up on me. I have attempted to call the number at least a half dozen times and as soon as the phone makes the connecting sound, the line goes dead LIKE HE HAD BLOCKED MY NUMBER!!??!! Are they kidding me or what??!
I have never experienced ANYTHING like this in my whole life. At this point, intend to pay off my balance and will never do business with this company again!! Seriously, I'm appalled!! Customer service?!
Like an episode straight out of "The Twilight Zone!". Horrible, horrible experience!!
User's recommendation: NEVER COMMIT THE DEADLY SIN OF CHANGING PHONES BE OR NUMBERS!
Preferred solution: Removed the two step verification process so that I might access my account and update my new phone and numbernew.
Paypal Cons: Absolute lack of professionalism.