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I made a purchase on paypal@***.com on September 21,2020 in the amount of $29.98 .The item was advertised on facebook as a steel outdoor smokeless stove. In the ad it shows a large stainless steel fire pit surrounded by several people enjoying the fire.
The ad shows logs being deposited into the fire pit to show how it operates. The companys advertised name is Millerwolf . They list support@***.com The item arrived and is a miniature version the size a child might use for a doll house. Not at all as advertised.The item was shipped from California and the company makes no mention of returning the item back to China in order to receive a refund.
I have made several attempts to get a refund but they keep insisting I must send the item back to China.
I no longer have a pay pal account because of a similar situation that happened to me in the past.Pay pal did not stand up for me the customer. I would like my money returned and this vendor reported for violating of fair trade and misrepresentation on the facebook site.
Monetary Loss: $30.
Preferred solution: Full refund.