Sold $5K Andrew Luck rookie card in April 2019. Buyer received, asked for another.
Sold another to him, USPS didn't scan this second package at delivery (signature confirmation/insurance was purchased). Luck shockingly retired 5 months later. That buyer, same evening of Luck's announcement, filed claim saying never received item, despite asking me for months to sell him a third card. Contacted buyer who, after PayPal refunded buyer's $5K, same day he said he "found the card" and returned it me.
Called PayPal, saying buyer lied and actually did have the card, and I offered emails/texts and the tracking of card returned to me. PayPal says too bad, no other evidence used for dispute other than original tracking. They support 6 months refund policy for items, so no one is EVER safe selling an item until after 6 months.
Switching services as they support fraud, lying, stealing, and unethical practices. Discussed with their Customer Service Manager Jerry who agreed with their policy and refused to allow escalation past him.
Product or Service Mentioned: Paypal Claim.
Reason of review: Poor customer service.
Monetary Loss: $5000.
Preferred solution: My money back. Sided with ethical seller, not fraudulent buyer gaming the system and PayPal due to abusive buying practices and buyers remorse half a year later..
PayPal Pros: Accepted everywhere.
PayPal Cons: Get rid of their customer instead of working with them, Way i was treated, Not reliable.