Product: Paypal Manager Clear all filters (4 of 4 reviews match)
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Paypal is horrible thieves w no customer service

1.0
Details
I had some chargebacks for sports cards they were approved. Before I had a chance to ship back they decided to close my account and customer rep said We don’t need your business. I had used paypal for 20 years and could not access info for credit card company. What a horrible business plan, I received no shipping info and still can not access for info! They are all about the vendor and could care less about the customer!
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Review
#1641584 Review #1641584 is a subjective opinion of poster.
Service
Paypal Manager
I’m exhausted by PayPal taking funds from my checking account again happened two days ago and manager wouldn’t listen thank god im a smart women already had fraudulent case open cause he refused to transfer me to another manager actually told there’s nothing he could...
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Review
#1223527 Review #1223527 is a subjective opinion of poster.
Service
Paypal Manager
Reason of review
Poor customer service

PayPal in Bellevue, Washington - Incompetent Reps and Managers Cost Me 4 Days Lost Delivery Time

I have been a personal PayPal user (non business) for more than 14 years, and have provided literally thousands of dollars in revenue to them through my transactions. Apparently, none of this matters to PayPal when it comes to resolving their own system issues that have affected me this week by delaying the processing of a transaction for more than 4 days. Here's what happened: On Sunday I attempted to send $1850 to a seller for goods purchased. Although my home address, where I receive all shipments, has been a verified address on PayPal for years, their system decided to send an email to the seller notifying them of my payment INCLUDING THE MESSAGE: the payment includes an unconfirmed shipping address. The seller would not accept this payment, as PayPal does not honor their seller protection (that was paid for in the payment, by the way) when a shipping address is unconfirmed. So, the seller rejected my payment. I called PayPal, and after spending 20 minutes on the phone was assured the issue was resolved and I could resend payment. I did, and the same thing happened again. This cycle continued 2 more times, with me calling PayPal each time and being assured the problem was NOW fixed and I could send a payment without issue. Oh, and since I use my VISA as my payment source, each attempt at payment resulted in a pre authorization against my card limit, resulting in $5550 of credit limit hold after the 3 payment attempts, so when I was assured my a PayPal MANAGER the fourth time that the issue was resolved I could not even attempt a payment as I no longer had sufficient credit limit available on my card. So now I had to wait a day and a half until my bank released the temporary authorization holds on my VISA credit limit. This put us at Tuesday, all the while with me exchanging dozens of email messages with the seller attempting to explain what was going on. Bravo, PayPal. Way to make your customer look like a fool. Tuesday afternoon I get a second PayPal MANAGER on the phone, who insists he sees what the problem is, the other reps and managers did not sufficiently fix the issue in the PayPal system, and he would. (Nice competency from the previous 3 reps and a manager.) The new manager assures me the issue is fixed and I can send payment. I try, and the same thing happens yet again. He tells me to try again; same result. Once more; same result. Unfuckingbelievable. PayPal is apparently staffed with *** at every level. The PayPal manager tells me he will send an email to both the seller and me stating that PayPal will provide seller protection for the transaction despite the system stating my shipping address is unconfirmed, and I should feel free to send a payment again. But now I have processed 3 more preathorizations against my VISA card limit and have no remaining credit to send a fourth payment until the preathorizations fall off my VISA card. (Oh, and while the seller did receive this email message, I did not. Nice job following through on your commitment, PayPal manager.) Now it is Wed afternoon, the preathorizations remain on my VISA, and I am waiting for them to be released to send what I hope will be a final payment. And luckily I do not need my VISA today for anything else. So, 4 days after agreeing to a transaction and my purchased items have yet to be shipped. Bravo, PayPal for completely screwing up a customer's transaction. And does PayPal even think to escalate this and attempt to provide some satisfaction to their long time customer? Of course not. A *** company providing *** service.
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#898188 Review #898188 is a subjective opinion of poster.
Service
Paypal Manager
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

PayPal in White Settlement, Texas - Don't stay behind their customer reps.

1.0
Details
I owed a company $49.00 for some work the had done for me. I went to pay and somehow agreed to pay with their credit card which is not what I intended to do. I called pay PalPal and spoke to their credit department. They cancelled the transaction and asked me to call back in 4 days to make arrangements for the transaction. When I called, the customer rep told me that many people have been doing this and their new web site was confusing. He told me because if this my payment was waived as they wanted to keep old time customers. The following week I received a bill from the credit card department. I called again and explained the details to a manager and she told me that the service rep should have not told me this and that I owed the money.....that was it. PayPal can instruct someone to do one thing and then do not stand behind what they say. I will no longer use PayPal to pay for anything. If a company uses PayPal, I will not use the company for a product or service. I am very disappointed in them and will not recommend them to anyone.
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Review
#542867 Review #542867 is a subjective opinion of poster.
Service
Paypal Manager
Reason of review
Poor customer service
Loss
$49
Preferred solution
Full refund

Contact PayPal Customer Service

Website:
www.paypal.com
Mailing Address:
2211 North First Street
San Jose, California 95131
United States
Phone:
(888) 221-1161
All PayPal Contacts

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