Not resolved

I bought a foldable wagon online to which the seller provided a UPS tracking number that was delivered to a different person and address. I spoke with UPS and they confirmed the tracking number was for a different person and address, not for me.

I filed a claim with Paypal stating such and even asked them to call UPS to confirm of the willing fraud commited by the seller, but the claim was denied 2 days later after the seller provided the same tracking #. I spoke with a paypal rep and she said that since the seller provided a tracking number, they will side with the seller. I did a 3 way call conference with that same paypal claims rep and a UPS rep and the UPS rep confirmed that the tracking number was for a different person and the address is different from mine. Guess what, the paypal rep said they cant do anything about it.

I asked about their buyer protection BS, and she said they also have a seller protection program. I then asked if the confirmation by the UPS rep that the seller willingly and fraudulently gave Paypal and I a tracking number that is not for me, she said they will abide by their decision to deny my claim and that I should pursue the case with my bank.

What a bunch of conniving fraudsters. I guess that is why eBay has dropped them them they are a useless piece of dung.

Reason of review: Poor customer service.

Monetary Loss: $36.

Preferred solution: Full refund.

PayPal Cons: That a full refund has not been given in spite of the evidence, Poor out sourced customer service, Policies.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

PayPal Reviews

  1. 212 reviews
  2. 64 reviews
  3. 21 reviews
  4. 5 reviews
  5. 3 reviews
PayPal reviews