I bought a foldable wagon online to which the seller provided a UPS tracking number that was delivered to a different person and address. I spoke with UPS and they confirmed the tracking number was for a different person and address, not for me.
I filed a claim with Paypal stating such and even asked them to call UPS to confirm of the willing fraud commited by the seller, but the claim was denied 2 days later after the seller provided the same tracking #. I spoke with a paypal rep and she said that since the seller provided a tracking number, they will side with the seller. I did a 3 way call conference with that same paypal claims rep and a UPS rep and the UPS rep confirmed that the tracking number was for a different person and the address is different from mine. Guess what, the paypal rep said they cant do anything about it.
I asked about their buyer protection BS, and she said they also have a seller protection program. I then asked if the confirmation by the UPS rep that the seller willingly and fraudulently gave Paypal and I a tracking number that is not for me, she said they will abide by their decision to deny my claim and that I should pursue the case with my bank.
What a bunch of conniving fraudsters. I guess that is why eBay has dropped them them they are a useless piece of dung.
Reason of review: Poor customer service.
Monetary Loss: $36.
Preferred solution: Full refund.
PayPal Cons: That a full refund has not been given in spite of the evidence, Poor out sourced customer service, Policies.