Product: Paypal Customer Care Clear all filters (69 of 69 reviews match)
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1.0
Details
Over the past 3 months, I have ordered products from companies and used PayPal a method of payment. The items were always shipped to my current/new address. Last week I ordered several items from Groupon, and the items were shipped to an address that I no longer live...
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Review
#1636290 Review #1636290 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Lack of emotional intelligence
  • Customer service argumentative
  • Robots
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
Tags
  • Account
  • com
  • anyone
  • instaebay

PayPal - Playing fast and loose with my money

1.5
Details
Paypal has quietly eliminated the ability to export transactions in csv form (excel or quicken) -- so unless you want to examine each transaction to maintain your records and check their math, you are SoL -- and don't expect "help" - no sucha thing. Paypal has become a big bank. Dumping big banks is why we started using Paypal in the first place (20 years ago I see) -- oh well nothing good lasts ... (you know)
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#1631611 Review #1631611 is a subjective opinion of poster.
Service
Paypal Customer Care
Pros
  • Only way to sync up with ebay
Cons
  • Only way to sync up with ebay
Reason of review
stealth removal of export feature
Preferred solution
Deliver product or service ordered
Tags
  • Poor Customer Service Paypal

PayPal - They denied my request for a refund because I was on vacation and needed extended time.

Paypal denied my request for a refund because I was on vacation and needed extended time to return the item. Once I returned home I tried to return the item that didn't fit but could not find any return address. The company kept sending me a request for pictures while I was on vacation, but no return address. They actually said that the return shipping was to high and offered me $10 and keep the shoes. I should have accepted instead of trying to get Paypal to help. I will know better next time. Totally disappointed in Paypal. WE have been with them since the beginning.
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#1597674 Review #1597674 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

PayPal - Well I sold two Mac book s and the lady revived this

PayPal - Well I sold two Mac book s and the lady revived this
PayPal - Well I sold two Mac book s and the lady revived this
PayPal - Well I sold two Mac book s and the lady revived this
Pay pal been procra:donating on paying me 1200. 00 and I'm thinking that lady works at pay pal
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Review
#1575855 Review #1575855 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Fraudulent activity
Reason of review
Problems with payment
Loss
$1200
Preferred solution
Full refund

PayPal - I sent out two Mac books to alice chase on 4 82019 she paid me through pay pal $400 okay

So after that I informed her that I have a pro and she said she wanted it as well so by now the first one got there so they told me I won't get the money until the others one was mailed out I go to asking them hey that's not fair you should pay for the first one is a done deal but I go hustled to go through with it okay I sends the other one out go give them the tracking number and they all of a sudden there is this worning about scam upgrade bull till tuesday so i have been waiting for s while please just send me my money
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#1522804 Review #1522804 is a subjective opinion of poster.
Service
Paypal Customer Care
1.0
Details

Update by user Apr 12

Not sure, what these questions have to do with my complain.

Original review posted by user Apr 11

Unfortunately, for the last three weeks, I've been struggling with an issue as simple as proving my identity. Why is a copy of my passport not enough as a proof of identity?! I keep on sending the required documents and following up the matter by calling customer care...
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#1511929 Review #1511929 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Paypals inability to communicate wih buyer
Reason of review
Poor customer service

PayPal - Number wont work

I cant get my number to be confirmed. Do i have to put it in with - like 703-627-0634 or without dashes like 7036270634?
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Review
#1501183 Review #1501183 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service

PayPal in Southampton, New York - No Resolution with Customer Service, Account access permanently limited!

I have called PayPal & spoken to a customer service representative (probably in India) at least 5 times, without resolution! Every conversation with a representative over my proof of identity & name change after divorce, ends with "oh yes, we have fixed the problem /account." Never changes, I can't pay EBay the fees I owe them or transfer money from my "wallet" back into my bank account! PayPay is a scam- totally Fraudulent company! They are absolutely NO HELP, unconscionable, corrupt, in keeping people's money tied up indefinitely. The worst company I've ever had to deal with!!!
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Review
#1480274 Review #1480274 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service
1.0
Details
Called Ebay who confirmed the overcharges, but passed the buck to PayPal. Tried to use PayPal's automated telephone system and didn't get through to a person... the system just disconnected the phone call! So then we called the bank to report the problem, and figured...
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Review
#1479223 Review #1479223 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Ebay passing the buck to paypal for overcharges
  • Inability to reach customer service
  • Overcharges on transactions
Reason of review
The bank did provide a refund.
Tags
  • Overcharge

Contact PayPal Customer Service

Mailing Address:
PayPal, Inc.
2211 North First Street
San Jose, California 95131
United States
Phone:
(888) 221-1161
All PayPal Contacts
1.0
Details
In September 2018 Paypal reviewed the claim and sent me an email stating that I would receive the full refund of $175.50 within 3-5 days. It is months later and I have not received it. I talked to two seperate employees on the phone who said I should have been...
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Review
#1462249 Review #1462249 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service
Loss
$176
Preferred solution
Full refund