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PayPal review in Southampton, New York: No Resolution with Customer Service, Account access permanently limited!

I have called PayPal & spoken to a customer service representative (probably in India) at least 5 times, without resolution! Every conversation with a representative over my proof of identity & name change after divorce, ends with "oh yes, we have fixed the problem /account." Never changes, I can't pay EBay the fees I owe them or transfer money from my "wallet" back into my bank account! PayPay is a scam- totally Fraudulent company! They are absolutely NO HELP, unconscionable, corrupt, in keeping people's money tied up indefinitely. The worst company I've ever had to deal with!!!
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Review
#1480274 Review #1480274 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service

PayPal review in Bath, New York: Refund and getting screwed over

August 16 2018 I received a package that was not as described! Paypal and Seller wants me to spend $235 to send product back. What I ordered was $170. Who in their right mind is going to pay that much for shipping when its more then package received
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Review
#1364842 Review #1364842 is a subjective opinion of poster.
Reason of review
Order processing issue

PayPal review in Albany, New York: VERY BAD

2.3
Details
They wanted to see my bank account statement in order to return to me my withdrawal that did not show in my bank. I feel that they harmed my privacy rights doing so. They wanted me to prove that the money is not in my bank. It happened several times and each time the money did not enter my bank. And each time they wanted to see my bank activities even that they know that they have a problem in their system. The problem is that there is no alternative. So they don't need to be better. That is very bad situation.
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Review
#1085400 Review #1085400 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000
Tags
  • PayPal sucks
PayPal Theft / Charge-back / Item Not Returned
Sold Item on eBay, it shipped in 2 packages, The item arrived and the battery arrived unfortunately 1 week later. The Buyer opened a case on eBay right away because of no battery, I responded to the open case with tracking info for the battery, it arrived and was...
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4 comments
Anonymous
#1225240

If the buyer has both the goods and the money, take him/her to court.

Advice for the future: when taking payment by Paypal (or indeed any similar service), don't despatch the goods until you have received the money from Paypal into your bank. You haven't, of course, given Paypal permisson to debit your bank acount, have you?

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Resolved
Review
#850186 Review #850186 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Problems with payment
Loss
$2195
Preferred solution
Deliver product or service ordered

PAYPAL. Consumer doesn't matter. Seems that to paypal only money matters.

1.2
Details
I unsuccessfully spent several hours trying to find out information about paypal's policies concerning my account and in resolving a payment to ebay. Paypal is a business that does not earn the trust of the public to ask for sensitive information such as your social security number, date of birth, financial accounts or credit/debit card numbers. Their customer service is disastrous. When you call paypal which is not even an 800 number, the pre-programmed system asks you for the last 4 digits of your credit card number regardless if you have an account or not. It does not provide an option to speak with paypal representatives without providing said 4 digits unless you persist and repeat "Agent" about 100 times while trying to keep your cool. What if you just want to speak with someone to feel safe about opening an account with them? You have no choice but to find out that the live persons who finally answer are trained to read from a script with no authority to resolve issues or answer any question in depth. I wonder why they haven't been replaced by robots yet...who just like the programmed voice system are designed to make you struggle with the recording to keep you from reaching a live person who could actually be helpful. I wanted to make a one time purchase for 80 dollars on ebay and was asked to open a paypal account even though the payment page offered a guest payment via debit/credit card only to repeatedly decline processing. Opening a paypal account requires providing your SSN and/or copy of your driver's license and all other personal information which I did not feel comfortable providing after a day long of frustrating customer service experiences. What if later on a real issue came up as you can read about in so many postings made by disappointed paypal users... How can anyone trust a company that lives in cyberspace and can't be reached for the most part, who doesn't even provide an email address in a visible manner, impossible to find for the general public, which only lets you speak with people somewhere in the Phillipines, India or where ever in the world who don't do anything more than read a script in dealing with someone? The long wait on the phone is another frustrating predicament. After all we are dealing with people's money in the hands of a business that lacks transparency, integrity and consistency according to my experience with them all day today. On top of that they have limited hours of operation in which they can be reached. This is unheard of for a financial business of their magnitude with some 179 million accounts!!!!!!! I had to call 4 times requesting to speak with a supervisor. Once I had her on the phone, she told me that I can use a 'my cash paypal card' to add money to an old existing paypal account that was established before the requirements of providing all your sensitive information. Since I already received contradicting information from paypal customer service all day, I double checked on the 'my cash paypal' website and called reaching a live person (which was almost impossible due to similar phone recordings) only to find out it wasn't so. You can find so many online posts by angry people having had horrible experiences with paypal that I wonder why the public puts up with this! I have lost all confidence in dealing with paypal and providing sensitive information to them. I understand that it is mandatory for financial institutions to request a SSN according to the Patriot Act, but a company that is impossible to reach, has misinformed, badly trained representatives and doesn't even provide an email address to the public is a shady operation that should not have the right to request private information. They even require that sensitive information if anyone just wants to add a bank card to paypal. WHY???? That person's validity has already been verified through the bank that provided him/her with a bank card. You can use a debit or credit card anywhere on the web to make a purchase without providing your SSN. This is seriously flawed with paypal! They monopolize on ebay payments and collect more information by millions of people than necessary, freezing their accounts and holding their money for some 180 days with questionable excuses. Is that how they've become so profitable? For all I know know, they are not trustworthy in my book. For the benefit of the public, these and all other negative issues and experiences by people dealing with paypal need to be addressed by as many people as possible publicly to have paypal correct their procedures and customer relations so that the public is no longer stressed by self serving paypal actions and protected from such dubious business practice.
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Review
#793997 Review #793997 is a subjective opinion of poster.
Cons
  • Policies
  • Mycash card ridiculous legal agmt
  • Lack of communication
Reason of review
Poor customer service
Tags
  • Paypal Customer Service Sucks
  • Paypal Experience
  • Disappointed About Paypal

PayPal review in Mount Vernon, New York: Pay Pal didn't protect my purchase as stated

2.0
Details
there were payments made through Pay Pal I never received what I paid for I contacted Pay Pal and they supported the seller , what I feel is bias due to the fact Pay Pal gets a sum of money for each payment made and or received through this company.When I asked for certain numbers as listed in their legal claim they were very reluctant to give them to me as a matter of fact I still hadn't received them. I then again contacted Pay Pal cause the merchant refused to respond to emails there was still a sum of money that remained in the account which they have denied me access of!!
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Review
#623804 Review #623804 is a subjective opinion of poster.
Cons
  • Customer support
  • Stole money
  • Fraudulent charge
Reason of review
Poor customer service
Loss
$4
Tags
  • Paypal Chargeback Scam

Paypal will not release my money

About 1 month ago I received a notice from paypal stating I have to send them a utility bill- social security card or a passport to prove who I am? What? They have been taking money from my bank account- verified and all of a sudden they doubt who I am. I cannot take out my 26.00- I cannot pay my ebay fees with it- I cannot send it to a family member- HOWEVER I can add money to the account? I will not give them my social security number- no passport and no utility bill in my name. I sent them a prescription from my doctor. Not good enough. I read in another complaint that a woma has 2,000.00 in the account and she did send them her social security card and they still won't release the money. They will not allow me to close my account either. Ebay sent me a bill stating that paypal told them my bank account is closed/ No its not. They just don't want to release Any money to anyone so I guess my money stays in their account where they can collect interest. And now I cannot purchase anything because the only method of payment is paypal. no more checks or money orders. They got rid of that sometime ago. They are holding people's money hostage.
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Review
#489467 Review #489467 is a subjective opinion of poster.
Loss
$26

PayPal review in Rochester, New York: PaypL FROZE MY MONEY

ONE DAY I WENT TO PAY A CUSTOMER. PAYPAL WOULDN'T ALLOWME TO WITHDRA MONEY FOM MY CHECKING ACCOUNT? I WENT AND BOUGHT MONEYPACK- WHAT A JOKE. I TRIED TO PUT IN 50.00 TO PAY A CUSTOMER AND IT TOOK 1.2 HOUR TO VERIGY MY ACCOUNT WHICH IT NEVER DID. sO I DECIDED TO USE MY SITER'S ACCOUNT- PUTTING THE MONEY IN HER ACCCOUNT SO SHE CAN TRANSFER IT TO ME. THEY WOULD NOT ALLOW THAT- sO NOW PAYPAL FROZE MY ACCOUNT- ONLY TAKING MONEY OUT BUT I COULD PUT MONEY IN/ THEY WOULDN'T EVEN ALLOW EBAY TO TAKE THEIR FUNDS. PAYPL WANTS A PASSPORT- DON'T HAVE= A SOCIAL SECURITY CARD- WON'T GIVE THAT TO THEM- OR A DRIVERS LICENSE0 WHICH I LOST MNE- OR A ULTITIY BILL- I DON'T HAVE ONE IN MY NAME. THEY KNOW I HAVE A BANK ACCOUNT FOR THEY VERIFIED IT. SO NOW PAYPAL WILL KEEP MY 26.00 UNLESS I SHOW PROOF WHO I AM? I SEE OTHERS HAS GIVEN PAYPAL SS NUMBERS AND THEY ARE STILL STUCK. FRADULANT PRACTICE.
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1 comment
Mister1949
#963266

ON YOUR PAYPAL ACCOUNT, THEY SUCK THEY ARE OWNED BY EBAY ANOTHER CROOK THEY DID THE SAME GAME TO ME I SOLD AN ITEM FOR 900.00 TO SOME PERSON IT WAS BRAND NEW IN CARTON NEVER EVEN STARTED BUT THEY MANAGE TO WORM THE 900.00 OUT OF MY ACCOUNT I SAID *** THEM

Review
#488666 Review #488666 is a subjective opinion of poster.
Loss
$26

PayPal review in Whitesboro, New York: Pissed off

I been trying to create an account an it won't let me an I been trying to add the 60 dollars I have on a PayPal my cash card so I could add it to my prepaid debit card an it won't let me do anything so if I can't add my money to my prepaid card I want my money back ASAP I'm done trying to add it now the customer service reps ain't even no help so I please would like to get my money back I don't care how I get it but I want it back now an I'm not even gunna use your cards again if this *** is going to happen
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1 comment
Sal
#954811

I also cannot load my cash mypal card of 150.00 I bought at riteaid I'm tired of trying Iv'e talked to customer support and emailed them they all tell me the same things and it hasen't worked is ther anyway I can get my money back or use the card somewhere? Thanks sandra bailey

Review
#426423 Review #426423 is a subjective opinion of poster.
Service
Paypal Customer Care
Loss
$60

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PAYPAL IS HOLDING MY CLEARED INCOMING PAYMENTS HOSTAGE

Paypal sucks as we all know, but I'm ready to get a lawyer about this one, I sell on ebay and my customers purchased items from me and all moneys went into my paypal acct. They say while I establish a positive data base they won't clear funds into my acct. for 30 days. I can't believe thats legal. Do I have any reprocussions? I know ebay owns paypal, but its still a public bank. Who are they to play God with our money, if a lawyer is reading this and thinks I have a case, please let me know. Someone needs to do something about their abnormal business practices.
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3 comments
Anonymous
#696667

They do this all of the time. I have had an account in great standing with them for over 10 years but anytime I sell something on ebay that's out of the norm (like a stroller vs my standard design services) they pull this.

It's so frustrating and I have complained to them so much but now I just refrain from selling anything but my design services to avoid being red flagged. Not one complaint in over 10 years and they still do it to me, too.

Anonymous
#696663

Say hardship to any attorney and they will hear your case.

Anonymous
#693476

They are not a public bank. They are not a bank at all which is why they get away with this type of behavior. They make up the rules.

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Review
#410992 Review #410992 is a subjective opinion of poster.
Loss
$1000