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Update by user Jun 03, 2021
Company fixed the issue and I have been provided with full refund. It was on my Paypal from facebook. Thank you for the help..
Original review posted by user May 03, 2021
Case ID: PP-I-1458**** was closed on my page without communcation with me.
What happened was I was buying a laptop from Tyler on facebook. I had sent him $50 on the Facebook Pay app.
It worked fine for the $50. When I went to pay the other $100., it would not let it go through but went in circles about the next step.
I made the mistake of going to Paypal and resending it to the Paypal app that the $50 had been sent on. It did not go to Tyler, but to Facebook.
I cannot get in touch with them at all, and need to get my $100 back.
I paid Tyler with a check when he dropped off the laptop, which is another $100.
I am asking Paypal if you are in touch with facebook at all to please let them know of this problem - they have my $100! I haven't been able to reach them.
Location: Ashburn, Virginia