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1.0

I was awaiting a refund from eBay 4 weeks and I spoke with numerous upon numerous managers at PayPal and it was a word that I would get my refund and I would be notified. I finally received an email stating that I got the refund from PayPal and it was in my PayPal account.

I then went to my Paypal account and I was not refunded and when I called and spoke with a supervisor, for about an hour and a half, she claimed that I did not get the refund because the other person did not have enough money in their account.

I said you sent me an email saying I had to refund and I don't care what went on your guys's end that money should be in my account.. they did not help me at all and I lost out on $400!

User's recommendation: Use another company for your money.

Monetary Loss: $400.

Preferred solution: Full refund.

PayPal Cons: It is very difficult to get a resolution to a problem, No follow up calls when promised, Settle dispute time involved, Poor customer service and slow responce.

Location: Grass Valley, California

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