Update by user Mar 16
This issue was resolved. A deposit of an amount close to the shortage appeared in our transactions together with a sale payment.
Really not the way is supposed to be done for such type of adjustment, and specially since it does not clarifies why.
Anyhow, the account received a deposit of almost 8K, and they claim is the right amount. We think is not, but putting more effort and time into the case will probably end up costing more, thus we leave it at that.
Original review posted by user Mar 08
We discovered that from 02/09/18 at 19:28:46 to 02/13/18 at 19:27:44 there is been a clever withdrawal in our account totaling $8,304.29. At a first look our account appears to be good, including the monthly report, transactions report, sales report, but on a closer examination one can determine there is an obvious issue. The first transaction listing a problem is of a processed payment which results with a balance less than what it should. From there on, what continues to happen is that the amount of the prior payment in relation to each occurring payment gets deducted therefore resulting in a lower balance. See attached files.
Our concern is that we have contacted PayPal's customer service various times. We have been transferred to managers and further we were asked to open up a ticket with technical support. It has been two weeks since we opened up the ticket (02/21/18), and yet there is no explanation.
We suspect that this malfunction is being hidden or even worse if the system was hacked, that PayPal is concealing it. We advise anyone out there to check their account for the time frame listed above. It is our hope that PayPal representatives see this message and take care of our problem (or others' as well) ASAP.
For in detail list of the transactions follow this link: http://www.mediafire.com/file/a8t8gl86r1x2n12/PayPal_Balance_error_For_Forum.xlsx Originally Posted at PayPal: https://www.paypal-community.com
Screen shots of February 9th and 11th (the beginning and the end) with excel comparison.
Product or Service Mentioned: Paypal Account.
Reason of review: Fraudalent Activity.
Monetary Loss: $8304.
I didn't like: Dishonest customer service, Paypal were stealing from costumers, Fraudulent activity.