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I placed two orders with Laureme and paid using PayPal. The items didn't fit and I wanted to return them.
I followed the refund guidelines submitted with the orders. The seller never provided a return address. Instead the seller kept requesting photos of the items even though they have the invoice and sku numbers that have that information. I contacted PayPal and sent them over 12 emails between me and the seller proving that I followed the refund instructions and even sent the photos.
PayPal would not refund my purchase. Paypal stated they would "document the seller's account" but would not refund my purchase,
User's recommendation: Beware! PayPal will keep your money even with a valid refund request!
Product or Service Mentioned: Paypal Customer Care.
Monetary Loss: $152.
Preferred solution: Full refund.
Paypal Pros: Being able to pay with paypal linked to an iban bankaccount.
Paypal Cons: Cant speak to anyone or its pass the buck to no place, Fake buyers protection policy.