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Nothing!!! PayPal is supporting and allowing merchants to scam customers and they are doing nothing about it!!
They expect customers to PAY $20 or so to send back an item to China that was sent to customers (not ordered) in order for the merchant to refund the purchase price of $10-$13. That is ludicrous!!!
BBB is my next stop. And anyone that can read, as I will slander PayPal until the cows come home.
User's recommendation: Don’t use PayPal.
Product or Service Mentioned: Paypal Claim.
Monetary Loss: $110.
Preferred solution: Full refund.
Paypal Pros: Easy payment procedures.
Paypal Cons: Paypal protects the scammer and not the victim.