PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (844) 373-4961
    PayPal Credit
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Credit/ Debit Cards:

  • (855) 520-0991
    PayPal Cashback Mastercard
  • (866) 300-6432
    PayPal Extras MasterCard

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

PayPal Emails:

Complaints/ Feedback
Customer Service
Investors/ Franchising
Media
More phone numbers and emails Less phone numbers and emails

PayPal Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First Street
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours of Operation:

6:00 AM PT to 6:00 PM PT Monday through Sunday

Claim this business

Customer Service Rating and Reviews

1.5 / 5
Poor
Pissedconsumer3784732
I would give 0 stars if i could, as 1 is too much. I can not reach out to paypal customer service or ask the community as lon...
1.0

I lost access to my phone number who was used to the 2 step auth. No flow was designed for this situation - not in the product and not with customer service.
Terrible experience

Bob D Hfe
Atrociously Parasitic Corporation
1.0

1. While attempting to login paypal "can't confirm it's you". This happens several times a month. No attempt by paypal to have me verify anything. Just a big "NOPE". So you have to phone them and...

How to Contact PayPal?

Most Popular Number:

(888) 221-1161 Existing Customers
  • Total calls: 32 829
  • Issues resolved: 1 002
  • Last call: Oct 1, 2022

What is PayPal Customer Service Number?

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

How to call PayPal?

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

Contact PayPal Customer Service Via the Help Center

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

How Do I Contact PayPal Customer Service by Chat?

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

Summary of PayPal Customer Service Calls

42.4K TOTAL
CALLS
06:49 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal Customer Service?

Account Question:

  • “Want to delete Acct”
  • “Password”
  • “Password issue”

Payments and Charges Question:

  • “Dispute payment”
  • “Unauthorized transaction”
  • “Fee Charged higher than expected”

Request for Information Question:

  • “Need help getting into old account”
  • “Info about my account”
  • Question about a payment

Shipping and Delivery Question:

  • “Can not recieve money”
  • “Money is missing/never received”
  • “Didn't receive item”

Cards Question:

  • “Credit card”
  • “I am having problems with linking my card”
  • “Card issues”

Refund Question:

  • “Refund”
  • “Y'all refunded my money to my closed account”
  • “Refund Issue”

Activation/ Cancellation Question:

  • “I got a notification that i ordered an i phone which i did not order it. I want it cancelled!!!”
  • “To cancel my account”
  • “Cancel order”

Product/ Service Question:

  • “Can't make a withdraw from my PayPal balance to my prepaid debit card”
  • “Pay in 4 loan”
  • “My PayPal is not working”

Return/ Replace Question:

  • “Returned payment”
  • “Need an replacement card”
  • “Change amount of last charge.”

Staff Question:

  • “Not letting me use service”
  • “Customer service compaint”
  • “Customer service for PayPal app”

Website/ Application Question:

  • “My website declined any credit or debit card form customers”
  • “Under suspicion of a phony site”
  • “Your website refuses to take payment. This is happening FAR too often!!!”

Employment Question:

  • “Job”
  • “Payroll isue”
  • “I want to get paid”

Other Question:

  • “Apparently you can't get your *** out of your head”
  • “It won't let me change my phone number”
  • “Money Onhold”

About

Top PayPal Services

Customer Care, Money Transfer, Payment Processing Service

Top PayPal Products

Account, Prepaid Card, Website

PayPal Pros and Cons

Pros: No pros, No pros for now, Impossible to talk to a person for assistance, Easy to use, Impossible to get problems solved

Cons: Customer service, Unable to reach a human, No customer service, Difficulty in dealing with a problem, Poor customer sevice

Related Companies

Venmo, Bill Me Later, Xoom, Braintree, iZettle

Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 50 out of 257 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

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