PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (844) 373-4961
    PayPal Credit
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Credit/ Debit Cards:

  • (855) 520-0991
    PayPal Cashback Mastercard
  • (866) 300-6432
    PayPal Extras MasterCard

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

PayPal Emails:

Complaints/ Feedback
Customer Service
Investors/ Franchising
Media
More phone numbers and emails Less phone numbers and emails

PayPal Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First Street
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours of Operation:

6:00 AM PT to 6:00 PM PT Monday through Sunday

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How to Contact PayPal?

What is PayPal Customer Service Number?

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

Contact PayPal Customer Service Via the Help Center

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

How Do I Contact PayPal Customer Service by Chat?

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

More information

PayPal Rating Based on 3.2K Reviews

Rating details

1.8
more details
Customer service
Reliability
Website
Product or Service Quality

Rating stats

Rating trend

Summary of PayPal Customer Service Calls

39K TOTAL
CALLS
06:04 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal Customer Service?

Account Question:

  • “I was hacked and a purchase not made by me appeared on my account.”
  • “Can't login into my accounr”
  • “Cant use account”

Payments and Charges Question:

  • “Unknown charges”
  • “Charges”
  • “Paying bill”

Request for Information Question:

  • “Finding out about a refund of $117.99.”
  • “Need information concerning payment to me”
  • “Check on purchase”

Shipping and Delivery Question:

  • “Have not received item”
  • “Have not received my order”
  • “Have not received payment”

Cards Question:

  • “Stolen card”
  • “For a card”
  • “My card was previously linked to another account”

Refund Question:

  • “Refund issues”
  • “Seller's Refund”
  • “Refund amount150.00”

Activation/ Cancellation Question:

  • “Activate my PayPal card”
  • “Can't get in and want to cancel account”
  • “I want to cancel my money withdrawal”

Product/ Service Question:

  • “Paypal isn't working as it should be”
  • “Unable to withdraw money from paypal wallet”
  • “Withraw my money after 180 days”

Return/ Replace Question:

  • “Tired of changing my password”
  • “Return”
  • “I needs a replacement debit card”

Staff Question:

  • “Customer service”
  • “Services received”
  • “Customer service problem”

Website/ Application Question:

  • “Your website refuses to take payment. This is happening FAR too often!!!”
  • “I want to know why my application for credit card was not approved”
  • “I received a phone call from PayPal about 15 minutes saying I purchased something from a fraudulent website into contact them it was for $185 the transaction was made today which is the 20th I'm having trouble I went to the resolution center I have n”

Employment Question:

  • “Hiw to pay off everything that has extra charges”
  • “Pay off amount needed”
  • “I don't get paid for my payment”

Other Question:

  • “Change Of Name”
  • “Need to resolve this issues ASAP”
  • “I lost my number i need to access and change number”

About

Top PayPal Services

Customer Care, Money Transfer, Payment Processing Service

Top PayPal Products

Account, Prepaid Card, Website

PayPal Pros and Cons

Pros: No pros, No pros for now, Impossible to talk to a person for assistance, Impossible to get problems solved, Easy to use

Cons: Customer service, Unable to reach a human, Difficulty in dealing with a problem, Paypals inability to communicate, No customer service

Related Companies

Venmo, Bill Me Later, Xoom, Braintree, Honey Science

Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 46 out of 254 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

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