PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers
Send Message

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (866) 888-6080
    PayPal Business Debit Mastercard
  • (855) 520-0991
    PayPal Cashback Mastercard
  • (844) 373-4961
    PayPal Credit
  • (866) 300-6432
    PayPal Extras MasterCard
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

Investors/ Franchising:

  • (800) 522-6645
    Stockholder Services

Sales/ Reservations:

  • (855) 787-1009

PayPal Emails:

Complaints/ Feedback
Customer Service
Anti-Bribery and Corruption (ABC) Team, Ombuds/Ethics Team, Rewards Program, Unsolicited Email Issues
General Info
Analyst Relations
Investors/ Franchising
Jobs/ Career
Employment Verification (Former Employees)
Legal
DMCA Inquiries
Media
Report Fraud
Suspicious Emails
cardsupport@paypal.com
Card Support
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact PayPal?

Most Popular Number:

(888) 221-1161
Existing Customers
Total calls: 45 586 Issues resolved: 1 459 Last call: Mar 19, 2024

What is PayPal Customer Service Number?

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

How to call PayPal?

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

Contact PayPal Customer Service Via the Help Center

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

How Do I Contact PayPal Customer Service by Chat?

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

PissedConsumer Club

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

More contact details

PayPal Customer Service Reviews

1.6 / 5
Poor
Guest-5690488
Customer service stinks

Im on hold again. Been holding for 20 minutes with just music.

No update as to how long I will have to wait.

I feel it poor customer service. I need to speak to a live representative!

Read full review
Guest-5688830
I stayed on line 6 hours and no one ever answered. 11 am til 5. pm.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The problem was I stayed on line 6 hours and never receive a response - only a recording. I used a extra phone so I could receive other calls.

I was on lunch hour and keep phone on til I left work and realized it was differently a waste of time to hold any longer. Poor customer services.

Read full review
Helmer Bzo
My PayPal card was stolen and used without my consent

Terrible because PayPal doesn't believe me when I told them my phone and card was stolen with my card in my phone case and someone made unauthorized charges on my card.my money is a lost cost..

Read full review
Guest-5558680
Release money
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Dear pay pal i have been trying to release money on a wrong debit card.Got banded for a 180 ..now Days are expired...need release of money ..

Read full review

How Good is PayPal's Customer Service?

Cannie Tlx
Cannie Tlx
Feels Disappointed | Mar 18, 2024

I needed to talk to a representative about a billing but all I got was robots,
Depressing

Read full quote
Larry F Jmn
Larry F Jmn
Feels Disappointed | Mar 18, 2024

Request not resolved and I am contacting the NC State Attorneys Office and the better business bureau and my lawyer today in relationship to PayPal and the seller. This not the first time I’ve had issues with PayPal and there seller orders. Which I did order

Read full quote
Jeorge Vfi
Jeorge Vfi
Feels Disappointed | Mar 17, 2024

Not replying to emails not answering calls

Read full quote
Ersie Wyf
Ersie Wyf
Feels Disappointed | Mar 16, 2024

Awful 2 hrs playing guessing games on there site
I was scammed purchased coins all fake how do you reach anyone

Read full quote
Hoyle Zpd
Hoyle Zpd
Feels Disappointed | Mar 14, 2024

They gave me wrong information 3 times, and now act like I’m the crazy person. I’ve never been treated so poorly by any company. I do hope the rude *** I spoke with last gets fired. Has no business being in customer service.

Read full quote
Rishav Qgn
Rishav Qgn
Feels Satisfied | Mar 08, 2024

The experiencia very good

Read full quote

Summary of PayPal Customer Service Calls

59.3K TOTAL
CALLS
07:06 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal?

Account Question:

  • “I was wanting to verify my new phone number for my PayPal account”
  • “Issues with account”
  • “Need my account number”

Payments and Charges Question:

  • “Debit card on file not a good card anymore”
  • “Missing money”
  • “Can't make payments”

Request for Information Question:

  • “Instructions on how to close account”
  • “Questions about billing”
  • “About account”

Cards Question:

  • “My husband put 10 on my card but I dont see it”
  • “To remove a card”
  • “I would like a new card.”

Shipping and Delivery Question:

  • “Problem with deliverance of package , went to wtinh address USpS has locsted the package”
  • “Haven't received my card yet”
  • “Says item delivered in mail box but did not arrive”

Refund Question:

  • “Wrong refund amount”
  • “Refund”
  • “Refund paypal”

Product/ Service Question:

  • “Fake item sent”
  • “Says I received my order and only 1 item came not all 3 I ordered a sweatsuit and 2 pairs of shoes and only the sweatsuit came no shoes.”
  • “Withdraw done twice”

Activation/ Cancellation Question:

  • “Purchase cancellation”
  • “Cant activate my card”
  • “Bcos i want to cancel a order”

Return/ Replace Question:

  • “Need a replacement card”
  • “Change my phone number”
  • “Replace a disputed card”

Staff Question:

  • “I do t want this service why did you charge me?”
  • “I have not used ur services someone has hacked my account”
  • “To speak to customers service”

Website/ Application Question:

  • “Finish application”
  • “Website is not allowing me to make a payment”
  • “Because your site tells me that my bank account and debit card or link to another account which they are not I need help figuring that out so you guys could fix it”

Employment Question:

  • “Payoff information and address”
  • “Payoff”
  • “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”

Other Question:

  • “Address has changed”
  • “Erroneousl Disputes”
  • “Holding my money it's only 15 dollars”

About

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Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 73 out of 253 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

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