Contact PayPal Customer Service
PayPal Phone Numbers and Emails
Toll-Free Number:
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(888) 221-1161Existing Customers
Customer Service:
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(888) 914-8072Español
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(402) 935-2050From outside the US
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(877) 569-1136Mobile Card Reader
PayPal Emails:
How to Contact PayPal?
Most Popular Number:
| Total calls: 49 208 | Issues resolved: 1 592 | Last call: Dec 11, 2024 |
PayPal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PayPal mainly because of account, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PayPal is service@paypal.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PayPal Website:
PayPal Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 6:00am - 6:00pm (PT)
PayPal Worldwide Operations
12312 Port Grace Blvd.
La Vista, NE 68128
PayPal Customer Service Reviews
As the title suggests, I've been a long-time user of PayPal, and their customer service was flawless for over 20 years. However, something seems to have gone wrong this year (2024).
Whenever I reach out to customer service, I encounter representatives who struggle to communicate effectively. Problems that I used to resolve in 30 seconds now become a frustrating ordeal.
They treat me as if I'm just some random person, despite the fact that my money is at stake here, and they are effectively holding it. Lets call it a virtual bank, shall we?
In Italy, Im routed to customer care representatives from Turkey, who neither speak Italian nor English properly.
On one occasion, I was even laughed at. Imagine leaving your money in a bank where the operator laughs at youwhat would you think of that?
I reached via customer service to provide a transaction number I received from the lawyers offices handling the government issued Brigit refunds from the Federal Trade Commission. I had received several emails from PayPal regarding this refund.
However, the representative told me it was a scam and all my information was breached without giving any solution or recourse. Then I called the lawyers office back and it was reiterated to me that this was not correct and they provided me with another PayPal customer service number. The same PayPal representative answered again and before pulling up my account to verify my information said the transaction number was not real. Then she asked me for my email to my PayPal account and while I was giving it she interrupted me and asked for it again?
So, I let her know she had just interrupted me while I was doing exactly that (giving my email to the PayPal account) I then asked for escalation to a supervisor. I was put on hold for several minutes. The representative came back on the line stating her supervisor was busy. I asked if there was a complaint or escalation department and was told no.
I asked again and was told yes to the escalation department and when I asked to be transferred was told it was her supervisor? I reiterated to her that she just confirmed there was an escalation department, which indicates it is a department not one sole person. She put me back on hold for several more minutes and then came back on the line and dropped the call. I have already moved out of looking for a solution through PayPal for the Brigit refund and am working directly with the lawyers office handling said refunds, but want to make sure PayPal is aware that this specific customer service representative was not only unprofessional, but she was rude, uninformed, handled the call poorly in every way and came off as completely incompetent.
Worse still, she never escalated the call to a supervisor, another agent, or department and then hung up on me, the PayPal customer. I sincerely hope that PayPal is able to locate this representative as it reflects more than just poorly on her, but leaves PayPal customers wanting to severe any relationship with PayPal as I am planning to never utilize PayPal services as a result.
PayPal should be vetting candidates appropriately and furthermore most certainly should give their customers recourse for such when situations like these arise and Im sure, continue to arise. Goodluck.
I do not feel the energy to explain what occurred. PayPal was zero help and no response until now.
Total incompetency for the customer services.
Apologies are not acceptable. Do not contact me again under Pissed Consumer or any other PayPal route.
How Good is PayPal's Customer Service?
Summary of PayPal Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PayPal?
Account Question:
- “Can transfer to other account”
- “I was robed 137 dollars and was told after spending 6 hours on the phone with PayPal that my money would be put back on my account well where the *** is my money”
- “Account suspended”
Payments and Charges Question:
- “Report fraudelent use of my bank debit card inpayment to paypal”
- “I’m being charged erroneously”
- “Ihaveneen charged for an item I haven’t received”
Request for Information Question:
- “I don’t know how to transfer money”
- “Need help with my account.”
- “Update information”
Cards Question:
- “Card linked to payment”
- “I need a personal PayPal card instead of a business card”
- “Add a card”
Shipping and Delivery Question:
- “Someone is trying to use my name to make a purchase through PayPal for Colleen to be delivered to 945 Golden weat Rd New Port Richey, FL.34652, AS THAT IS NOT ME”
- “Never received my debit card”
- “Missing items”
Refund Question:
- “Refund and website concern”
- “Refund of duplicate payment to me.”
- “Refund of duplicate payment to PayPal”
Product/ Service Question:
- “Damage card”
- “Unable to connect my Barclays account to my paypal”
- “Unable tto connect my barclays account to paypal”
Activation/ Cancellation Question:
- “Cancellation”
- “To cancel”
- “Cancel order”
Return/ Replace Question:
- “Cannot change password because 2 factor authentication requires pin to be sent to my mobile number as 2nd authentication and my mobile number has changed”
- “Change Transfer time”
- “To change my PIN number”
Staff Question:
- “For customer service I want to complain to”
- “Customer service”
- “Manager/Supervisor”
Website/ Application Question:
- “When I looked at the site I ordered from it said they don't have a domain. Something is wrong.”
- “Ordered from a site that isn’t real”
- “Your company is not acknowledging my email for a gaming website”
Employment Question:
- “Payoff information and address”
- “Payoff”
- “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”
Other Question:
- “Pay Pail just keeps spinning and says I have 5 activity”
- “Need to transfer money”
- “Unable to transfer my funds to my bank from paypal”
Compare PayPal Customer Service To
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