Contact Information

PayPal Phone Numbers

Toll-Free Number:

  • (888) 221-1161 Existing Customers

Customer Service:

  • (888) 914-8072 Español
  • (888) 221-1161 Existing Customers
  • (402) 935-2050 If calling from outside the U.S.
  • (877) 569-1136 Mobile Card Reader
  • (855) 520-0991 PayPal Cashback Mastercard
  • (844) 373-4961 PayPal Credit
  • (866) 300-6432 PayPal Extras MasterCard
  • (866) 571-3012 PayPal Smart Connect
  • (402) 935-7733

Mid-Sized Businesses:

  • (877) 794-7676 Payment processing
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Currently you can call only US numbers.

Corporate Office Address:

PayPal, Inc.
2211 North First Street
San Jose, California 95131
United States

Other Info:

Alternative Email Address:

service@paypal.com


Customer Service Hours of Operation:

6:00 AM PT to 6:00 PM PT Monday through Sunday

Help in Social Networks:

Summary of PayPal Customer Service Calls

221 TOTAL
CALLS
35% SUCCESSFUL
CONNECTIONS
06:20 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact PayPal to Ask about:

Account Question:

  • “Lost password has old phone number on account”
  • “Cant get money off new account and it is urgent”
  • “Password issue”

Payments and Charges Question:

  • “NEED TO REVERSE A PAYMENT DUE TO FRAUDULENT VENDOR”
  • “I WAS TRYING TO STOP A PAYMENT FROM GOING THROUGH ON MY ACOUNT FRO 170 EUROS( 269 CANADIAN) AS I WAS SCAMMED FROM A SELLER ON WALLAPOP SPAIN, AND SOMEHOW I MANAGED TO LOCK MYSELF OUT OF MY ACCOUNT. I HAVE GIVEN MY CREDIT CARD NUMBER, AND UPLOADED ID”
  • “Unauthorized transactions”

Request for Information Question:

  • “Check on purchase”
  • “Need questions answered”
  • “Status of my order”

Refund Question:

  • “Refund”
  • “I'm having a problem receiving my refund from a Merchant with Ebay.”
  • “Haven't received refund” , Review # 1769031

Activation/ Cancellation Question:

  • “Cancel an order”
  • “Cancel pending”
  • “Activation Payment Provider Shopify”

Cards Question:

  • “Reported card stolen when damaged”
  • “Cannot transfer funds to credit card. Only happened today”

Employment Question:

  • “My debit card not working”

Staff Question:

  • “Customer service in USA”
  • “Customer service”

Return/ Replace Question:

  • “Change address”

Other Question:

  • “Can't transfer nor send money”
  • “Scan”
  • “Can't send money to a friend”

PayPal Rating Stats

1.4 out of 5 stars
based on 334 reviews
See all 718 reviews

Rating trend

About

Top PayPal Services

Customer Care, Payment Processing Service, Claim

Top PayPal Products

Account, Prepaid Card

PayPal Pros and Cons

Pros: Ease of use, It until now, Offered a convenience which was good for the time being, No pros, Flexibility

Cons: Customer service, Fraudulent activity, Way they treat customers, Their service, Way i was treated

Related Companies

Bill Me Later, Xoom, Venmo, Braintree, Swift Financial

Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 38 out of 293 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCard

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PayPal Stats

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Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

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