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Contact PayPal Customer Service

PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers
Call customer service
Send Message

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (866) 888-6080
    PayPal Business Debit Mastercard
  • (855) 520-0991
    PayPal Cashback Mastercard
  • (844) 373-4961
    PayPal Credit
  • (866) 300-6432
    PayPal Extras MasterCard
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

Investors/ Franchising:

  • (800) 522-6645
    Stockholder Services

Sales/ Reservations:

  • (855) 787-1009

PayPal Emails:

Complaints/ Feedback
Customer Service
Anti-Bribery and Corruption (ABC) Team, Ombuds/Ethics Team, Rewards Program, Unsolicited Email Issues
General Info
Analyst Relations
Investors/ Franchising
Jobs/ Career
Employment Verification (Former Employees)
Legal
DMCA Inquiries
Media
Report Fraud
Suspicious Emails
cardsupport@paypal.com
Card Support
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More phone numbers and emails Less phone numbers and emails

How to Contact PayPal?

Most Popular Number:

(888) 221-1161
Existing Customers
Total calls: 48 997 Issues resolved: 1 581 Last call: Nov 12, 2024
author avatar
PissedConsumer Reporter

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

PayPal is a publicly traded company that eBay acquired in October 2002 for $1.5 billion. Its ownership is held by the general shareholders. The Vanguard Group possesses the largest, shares. Currently, PayPal is headed by Alex Chriss, who is both the president and CEO of the company.

PayPal allows users to send and receive money. For this, customers have to create an account and link it to their bank account or card. Once the account is created, use the PayPal login credentials. To make any payments, enter the recipient's email or phone number. You also have mention the amount, and confirm it. You can also transfer funds to your bank account via the PayPal.com My Account section.

To delete your account, log in using your PayPal login credentials and access the "Setting" menu, selecting the icon near "Log Out." From there, under the "Account Section," choose "Close Account" and confirm by clicking the button. If you are using the PayPal mobile app, click on the profile, select "Close Your Account", and follow the steps prompted. It should be noted that you should delete your PayPal.com account. My account is permanent.

To change your Paypal password, head to the website and log in to the paypal.com my account. Navigate to your Settings and click Security. Follow this by clicking Update next to Password and confirm your current password. After this, enter the new password twice and click Change Password.

To set up the PayPal account, head to the website and select the business or personal account you want to create. Next, enter your operational email address and set up a password to create the PayPal login credentials. Enter your name, date of birth, address and contact details. These details should match the information in your National ID or passport. Follow this by checking the box to accept the company's Terms and Conditions and link your credit or debit card. Finally, verify your PayPal support email address and phone number.

To cancel a PayPal payment, log in to paypal.com my account and click Activity. This page lists transactions, which you can streamline by date or type. If a transaction is eligible for cancellation, click Cancel. Next, click the link and then Cancel Payment in the confirmation window.

To find your secure number, visit the PayPal corporate office website and head to Account Settings. Next, click on Business information under Business profile. This will lead you to your ID next to PayPal Merchant ID.

Paypal headquarters address is the North San Jose Innovation District of San Jose, California, at the North First Street campus. The PayPal corporate office is 2211 N First St, San Jose, CA 95131, USA.

There is no live agent available for PayPal's 24-hour customer service. However, users can speak to the support team between 8 AM and 8 PM CST every day. During PayPal business hours, users can communicate with the support team.

The PayPal support email is service@paypal.com. To file complaints or share feedback, the email address is complaint-response@paypal.com. If users receive suspicious emails, direct them to spoof@paypal.com or phishing@paypal.com. Another email address to request general information is analystrelations@paypal.com. Lastly, the card support PayPal support email address is cardsupport@paypal.com.

PayPal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

More contact details

PayPal Customer Service Reviews

1.7 / 5
Poor
Mckensie Rtd
PayPal survey

So happy PayPal protects consumers!!! There are too many false advertisers, inferior products or just plain fraud. Thank you for having our back.

Read full review
Cila R Dou
I haven’t gotten my refund yet
stars-rating stars-rating stars-rating stars-rating stars-rating
4.0

Its taken over 7 days to get a refund thats too long. It only took one day to pay and this long to take it out.

Read full review
Kimmie Hqu
Nice customer service support
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

No comment at the moment response time was good and the service was great really much all i have to say.

Read full review
Tom M Xcv
Reconsideration
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Representative Nicole contacted me by email and tried by phone. Told me she contacted my local post office and they confirmed item I ordered was not delivered to address I provided.

Reopened case and reversed decision in favor of me. Said my pay pal account would be credited in my favor..

Read full review

How Good is PayPal's Customer Service?

Alys Ldx
Alys Ldx
Feels Disappointed | Oct 31, 2024

Once I reached them it was fine. She really helped to resolve my issue. However it was very difficult to find the number to Paypal customer service. On their website they hide the phonenumber well, so you really have to make an effort to get to someone human to discuss your issue.
But thanks to this site I could find it then I was on the road for resolution.
thank you
ildiko

Read full quote
Ein Zcw
Ein Zcw
Feels Satisfied | Oct 18, 2024

very easy to resolve my issue and have had several follow up calls to see if my issue was resolved

Read full quote
Harrison L Ypm
Harrison L Ypm
Feels Disappointed | Oct 17, 2024

Mad because I can't use my funds

Read full quote
Deno Pqq
Deno Pqq
Feels Disappointed | Oct 13, 2024

I got a bad connection I need to speak to a person that speak English..I still never got my money back on my card..it's still saying two pending..the DMV took there payment..but there is a payment of $59.00 that's my money I need it now..

Read full quote
Davarion Eon
Davarion Eon
Feels Satisfied | Oct 09, 2024

Great so far.

Read full quote
Nazaria Xhd
Nazaria Xhd
Feels Disappointed | Oct 08, 2024

So so

Read full quote

Summary of PayPal Customer Service Calls

63.3K TOTAL
CALLS
06:59 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal?

Account Question:

  • “Link bank account”
  • “Transfer on hold Nd why is my account a business account”
  • “Locked out of my account”

Payments and Charges Question:

  • “Fasle charge”
  • “Declined payment”
  • “Problem with fraudulent charges”

Request for Information Question:

  • “I received a call by PayPal assistant how to link my account number from FNB account and it was linked successful now when I go to Paypal account it's still saying I step to go”
  • “Ask a question and to Stop Shopify Payments Discontinue them”
  • “To check on my payment”

Cards Question:

  • “Linking a card”
  • “Lost old card activate new and cannot log in”
  • “Update credit card information”

Shipping and Delivery Question:

  • “Not received goods”
  • “Money was sent to me from England yesterday but never received it”
  • “Made a mistake with wrong shipping address”

Refund Question:

  • “Refund of money I never accepted”
  • “I want sent money back to customer”
  • “Refund”

Product/ Service Question:

  • “Phone number not working”
  • “I can't withdraw funds”
  • “Withdrawal my money”

Activation/ Cancellation Question:

  • “Can't activate card”
  • “Cancel payment”
  • “Want to cancel 2 payments”

Return/ Replace Question:

  • “Replace Phone Number”
  • “I want to return money back”
  • “Have a dispute open. I am suppose to be returning product to seller. But seller will not give me a address to return it”

Staff Question:

  • “Customer service”
  • “Manager/Supervisor”
  • “No reply on customer service webchat”

Website/ Application Question:

  • “Your company is not acknowledging my email for a gaming website”
  • “Cuz money of mine is put on hold for no reason that i have read on your site”
  • “Website will not accept current mailing address on debit card”

Employment Question:

  • “Payoff information and address”
  • “Payoff”
  • “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”

Other Question:

  • “Can’t transfer my money to my bank”
  • “Can not use my money”
  • “Asi dori sa mi schimb numarul”

Compare PayPal Customer Service To

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