Contact PayPal Customer Service
PayPal Phone Numbers and Emails
Toll-Free Number:
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(888) 221-1161Existing Customers
Customer Service:
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(888) 914-8072Español
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(402) 935-2050From outside the US
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(877) 569-1136Mobile Card Reader
PayPal Emails:
PayPal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PayPal mainly because of account, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PayPal is service@paypal.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PayPal Website:
PayPal Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 6:00am - 6:00pm (PT)
PayPal Worldwide Operations
12312 Port Grace Blvd.
La Vista, NE 68128
How Good is PayPal's Customer Service?
Summary of PayPal Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PayPal?
Account Question:
- “Link bank account”
- “Transfer on hold Nd why is my account a business account”
- “Locked out of my account”
Payments and Charges Question:
- “Fasle charge”
- “Declined payment”
- “Problem with fraudulent charges”
Request for Information Question:
- “I received a call by PayPal assistant how to link my account number from FNB account and it was linked successful now when I go to Paypal account it's still saying I step to go”
- “Ask a question and to Stop Shopify Payments Discontinue them”
- “To check on my payment”
Cards Question:
- “Linking a card”
- “Lost old card activate new and cannot log in”
- “Update credit card information”
Shipping and Delivery Question:
- “Not received goods”
- “Money was sent to me from England yesterday but never received it”
- “Made a mistake with wrong shipping address”
Refund Question:
- “Refund of money I never accepted”
- “I want sent money back to customer”
- “Refund”
Product/ Service Question:
- “Phone number not working”
- “I can't withdraw funds”
- “Withdrawal my money”
Activation/ Cancellation Question:
- “Can't activate card”
- “Cancel payment”
- “Want to cancel 2 payments”
Return/ Replace Question:
- “Replace Phone Number”
- “I want to return money back”
- “Have a dispute open. I am suppose to be returning product to seller. But seller will not give me a address to return it”
Staff Question:
- “Customer service”
- “Manager/Supervisor”
- “No reply on customer service webchat”
Website/ Application Question:
- “Your company is not acknowledging my email for a gaming website”
- “Cuz money of mine is put on hold for no reason that i have read on your site”
- “Website will not accept current mailing address on debit card”
Employment Question:
- “Payoff information and address”
- “Payoff”
- “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”
Other Question:
- “Can’t transfer my money to my bank”
- “Can not use my money”
- “Asi dori sa mi schimb numarul”
Compare PayPal Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.