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Contact PayPal Customer Service

How to Reach a Person at PayPal

Verified Contact Information

Toll-Free Number:

  • 1-888-221-1161
    Existing Customers
Call Now
Send Message

Customer Service:

  • 1-888-914-8072
    Español
  • 1-402-935-2050
    From outside the US
  • 1-877-569-1136
    Mobile Card Reader
  • 1-866-888-6080
    PayPal Business Debit Mastercard
  • 1-855-520-0991
    PayPal Cashback Mastercard
  • 1-844-373-4961
    PayPal Credit
  • 1-866-300-6432
    PayPal Extras MasterCard
  • 1-866-571-3012
    PayPal Smart Connect
  • 1-402-935-7733

Accounting/ Billing:

  • 1-877-794-7676
    Mid-Sized Businesses

Investors/ Franchising:

  • 1-800-522-6645
    Stockholder Services
  • 1-201-680-6578
    Stockholder Services International

Sales/ Reservations:

  • 1-855-787-1009

Complaints/ Feedback:

complaint-response@paypal.com

Customer Service:

abc@paypal.com
Anti-Bribery and Corruption (ABC) Team
speakup@paypal.com
Ombuds/Ethics Team
paypalrewardssupport@paypal.com
Rewards Program
unsolicitedemail@paypal.com
Unsolicited Email Issues
service@paypal.com

General Info:

analystrelations@paypal.com
Analyst Relations

Investors/ Franchising:

investorrelations@paypal.com

Jobs/ Career:

employeecentralcases@paypal.com
Employment Verification (Former Employees)
paypalglobaltalentacquisition@paypal.com

Legal:

infringementreport@paypal.com
DMCA Inquiries

Report Fraud:

spoof@paypal.com
Suspicious Emails
phishing@paypal.com
cardsupport@paypal.com
Card Support
mediarelations@paypal.com

PayPal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular PayPal Phone Number
1 (888) 221-1161
Average Hold Time
00:03:15
Average Calls duration
6 minutes
Most Popular PayPal Email Address
service@paypal.com
PayPal Live Agent Availability
21% of callers successfully reach a real person
Issue Resolution Rate
Low (10% reported full resolution)
View full overview

How to Reach a Person at PayPal?

Contacts

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.
The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.
Here is the process for making a call as an account holder:

  • Log in to your PayPal account.
  • Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
  • You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
  • PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.


PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.
If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:

  • Report a problem at the resolution center (for transaction-related issues).
  • Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
  • Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.
There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

The PayPal support email is service@paypal.com. To file complaints or share feedback, the email address is complaint-response@paypal.com. If users receive suspicious emails, direct them to spoof@paypal.com or phishing@paypal.com. Another email address to request general information is analystrelations@paypal.com. Lastly, the card support PayPal support email address is cardsupport@paypal.com.

Working Hours & Locations

Paypal headquarters address is the North San Jose Innovation District of San Jose, California, at the North First Street campus. The PayPal corporate office is 2211 N First St, San Jose, CA 95131, USA.

There is no live agent available for PayPal's 24-hour customer service. However, users can speak to the support team between 8 AM and 8 PM CST every day. During PayPal business hours, users can communicate with the support team.

Account, Refund & Others

PayPal is a publicly traded company that eBay acquired in October 2002 for $1.5 billion. Its ownership is held by the general shareholders. The Vanguard Group possesses the largest, shares. Currently, PayPal is headed by Alex Chriss, who is both the president and CEO of the company.

PayPal allows users to send and receive money. For this, customers have to create an account and link it to their bank account or card. Once the account is created, use the PayPal login credentials. To make any payments, enter the recipient's email or phone number. You also have mention the amount, and confirm it. You can also transfer funds to your bank account via the PayPal.com My Account section.

To delete your account, log in using your PayPal login credentials and access the "Setting" menu, selecting the icon near "Log Out." From there, under the "Account Section," choose "Close Account" and confirm by clicking the button. If you are using the PayPal mobile app, click on the profile, select "Close Your Account", and follow the steps prompted. It should be noted that you should delete your PayPal.com account. My account is permanent.

To change your Paypal password, head to the website and log in to the paypal.com my account. Navigate to your Settings and click Security. Follow this by clicking Update next to Password and confirm your current password. After this, enter the new password twice and click Change Password.

To set up the PayPal account, head to the website and select the business or personal account you want to create. Next, enter your operational email address and set up a password to create the PayPal login credentials. Enter your name, date of birth, address and contact details. These details should match the information in your National ID or passport. Follow this by checking the box to accept the company's Terms and Conditions and link your credit or debit card. Finally, verify your PayPal support email address and phone number.

To cancel a PayPal payment, log in to paypal.com my account and click Activity. This page lists transactions, which you can streamline by date or type. If a transaction is eligible for cancellation, click Cancel. Next, click the link and then Cancel Payment in the confirmation window.

To find your secure number, visit the PayPal corporate office website and head to Account Settings. Next, click on Business information under Business profile. This will lead you to your ID next to PayPal Merchant ID.

PissedConsumer Club

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

More contact details

How Customers Rate PayPal Support?

4.4 / 5
Good

Based on 70.9K calls to PayPal customer support through PissedConsumer.com and 164 survey responses.

Total Calls
70.9K
Avg Call Duration
06:11
Issues Resolved
10%

Why Customers Call PayPal?

Top Reasons of Customers Calls

  • Account 26%
  • Payments and Charges 23%
  • Customer Inquiries & Issues 18%
  • Request for Information 9%
  • Cards 4%
  • Product/ Service 4%
  • Shipping and Delivery 4%
  • Refund 4%
  • Activation/ Cancellation 3%
  • Return/ Replace 2%
  • Staff <1%
  • Payments & Transfers <1%
  • Website/ Application <1%
  • Fraud & Security Issues <1%
  • Claims & Legal Issues <1%
  • Questions About an Order <1%
  • Employment <1%
  • Streaming Services <1%
  • Phone & Devices <1%

Account

26%
  • "have money sent back into my account has anybody from your office? Tried to contact me. My number is 954-649-****. Thank you, Larry Spollen."
  • "Trying log in to see what transfers you are talking about and what card you arr using"
  • "I did not make account I need to make a new account"

Payments and Charges

23%
  • "Unauthorized use and resolution center nightmare"
  • "Funds missing"
  • "Need to pay my bill,having trouble"

Customer Inquiries & Issues

18%
  • "Money holdup need it to be release"
  • "I need to no do I have 15 on my paypal"
  • "Theiff"

Request for Information

9%
  • "can you please help me to Link my Account number"
  • "Ask help to activate my PayPal account"
  • "Verification"

Cards

4%
  • "Card keeps getting declined"
  • "Decline card"
  • "Need new card"

Product/ Service

4%
  • "complaint"
  • "Access my acct"
  • "False purchase"

Shipping and Delivery

4%
  • "Have not received payment in system for weeks now"
  • "I haven't received my money from Preply"
  • "No delivery on purchased item"

Refund

4%
  • "Need a refund for returned items"
  • "I I would like a refund on the $350 that I issued"
  • "Refund from Total Adblock"

Activation/ Cancellation

3%
  • "Deactivated account"
  • "I cancelled a payment because the email was incorrect. I want to make sure it was actually cancelled so I can start again."
  • "I need to cancel a transaction"

Return/ Replace

2%
  • "I need to change my address, my phone number and get a new card"
  • "Change of email"
  • "Changes to my account"

Staff

<1%
  • "Customer servicenumber"
  • "Cust service"
  • "Customer service"

Payments & Transfers

<1%
  • "Cash out"
  • "funds"
  • "money transfer"

Website/ Application

<1%
  • "paypay app not use"
  • "I got a new number and I'm trying to download pay pal and I 've been having problems now it is not even opening just a blank screen???"
  • "Can't get into the site, my security questions aren't right"

Fraud & Security Issues

<1%
  • "Fraud"
  • "Scammed"
  • "Identity theft"

Claims & Legal Issues

<1%
  • "File a claim"
  • "Claim"
  • "Claims"

Questions About an Order

<1%
  • "Order problem"
  • "My order"
  • "Orders"

Employment

<1%
  • "PayPal told me to write void across my check to receive my funds and then wouldn't cash my paycheck."
  • "Pay off"
  • "You are no allowing me to pay off the account"

Streaming Services

<1%
  • "My setvice was cut off"
  • "ontvangen betalingen"
  • "I have the required intra net form with info to prove my case i cant seem to be able to fw to pen p as l claim deptvfwd same"

Phone & Devices

<1%
  • "Lost phone"

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Frequently Asked Questions

PissedConsumer collects contact information primarily from official companies' channels, such as corporate websites and verified social media pages. Data from these sources is usually added without additional individual verification. If the contact comes from a secondary source, the PissedConsumer team verifies it against fraud and abuse reporting databases and conducts additional validation, including test calls, prior to publication. We also perform regular, selective spot checks and respond promptly to users' reports and requests to ensure the data is current, accurate, and secure.

Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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