PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers
Send Message

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (866) 888-6080
    PayPal Business Debit Mastercard
  • (855) 520-0991
    PayPal Cashback Mastercard
  • (844) 373-4961
    PayPal Credit
  • (866) 300-6432
    PayPal Extras MasterCard
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

Investors/ Franchising:

  • (800) 522-6645
    Stockholder Services

Sales/ Reservations:

  • (855) 787-1009

PayPal Emails:

Complaints/ Feedback
Customer Service
Anti-Bribery and Corruption (ABC) Team, Ombuds/Ethics Team, Rewards Program, Unsolicited Email Issues
General Info
Analyst Relations
Investors/ Franchising
Jobs/ Career
Employment Verification (Former Employees)
Legal
DMCA Inquiries
Media
Report Fraud
Suspicious Emails
cardsupport@paypal.com
Card Support
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

PayPal Customer Service Reviews

1.6 / 5
Poor
Pissedconsumer4289017
My funds are on hold in error I need those funds immediatly
2.3

I've found most of the customer service reps trying very hard it seemed but they are dealing with an unyielding beast .many could have tried harder , however I...

Read full review
Tangerie B
Stolen card with money on it !
5.0

Gus the customer service rep was amazingly helpful and when call got disconnected he called back thank you Gus for helping me. He sent a link to my Gmail...

Read full review

How to Contact PayPal?

Most Popular Number:

(888) 221-1161 Existing Customers
Total calls: 34 827 Issues resolved: 1 086 Last call: Feb 3, 2023

What is PayPal Customer Service Number?

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

How to call PayPal?

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

Contact PayPal Customer Service Via the Help Center

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

How Do I Contact PayPal Customer Service by Chat?

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

Summary of PayPal Customer Service Calls

45.1K TOTAL
CALLS
06:51 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal?

Account Question:

  • “Problem with account”
  • “Log in trouble”
  • “Money was sent but acct shows no activity”

Payments and Charges Question:

  • “Issue with a payment going through”
  • “Billing question”
  • “Holding payments”

Request for Information Question:

  • “I will like to know why PayPal is charging me 39.99 of my credit card”
  • “Question about payment methods”
  • “I need status on payment”

Cards Question:

  • “My card on paypal account”
  • “Card was cancelled I still haven't received a new card also I had 95.05 left on card been waiting weeks and nothing”
  • “To link my bank card to paypal”

Shipping and Delivery Question:

  • “I haven't got my withdrawal”
  • “Didn't receive package ordered on Dec 24”
  • “Didn't receive my order”

Refund Question:

  • “Need to get refund on order”
  • “Refund issues”
  • “Refunding money to my account”

Activation/ Cancellation Question:

  • “Why did you cancel me”
  • “Cancel.2 pending payments”
  • “To cancel my PayPal account and card. Fraud”

Product/ Service Question:

  • “I had won hundred dollars on the solitaire game”
  • “Cant withdraw funds”
  • “Incorrect order”

Return/ Replace Question:

  • “Trying to return money that was wrongfully sent to me”
  • “For you to return my money”
  • “Changing phone number”

Staff Question:

  • “Customer service”
  • “I tried twice to talk with a supervisor and was on hold for 14 min. both times. very BAD customer service”
  • “Customer service compaint”

Website/ Application Question:

  • “Problems with app/website”
  • “I bought a bus ticket from Steubenville Ohio off of your website and it went to a different address”
  • “My website declined any credit or debit card form customers”

Employment Question:

  • “Get pay off amount”
  • “Job”
  • “Payroll isue”

Other Question:

  • “About Money sent to me”
  • “Limitationevery week”
  • “Fraud”

About

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Summary

PayPal is the new way to transact business online. PayPal lets you send money to anyone with email using money on your account, your bank account or credit cards. You will find reviews and compalints from consumers that have experienced the service. Paypal is a subsidiary of the EBay Corporation. If you have your own story to share, feel free to leave a comment with us. We will make sure your story about PayPal will available on the World Wide Web.

PayPal reviews and complaints

PayPal is ranked 49 out of 246 in Cash Services category

Area Served

Europe, Worldwide, USA, Asia, Australia, Canada, Other, UK

Payment Methods

PayPalMasterCardVISADiscoverAmerican Express

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