Contact PayPal Customer Service
PayPal Phone Numbers and Emails
Toll-Free Number:
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(888) 221-1161Existing Customers
Customer Service:
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(888) 914-8072Español
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(402) 935-2050From outside the US
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(877) 569-1136Mobile Card Reader
PayPal Emails:
PayPal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PayPal mainly because of account, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PayPal is service@paypal.com. 63% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PayPal Website:
PayPal Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 6:00am - 6:00pm (PT)
PayPal Worldwide Operations
12312 Port Grace Blvd.
La Vista, NE 68128
How Good is PayPal's Customer Service?
Summary of PayPal Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PayPal?
Account Question:
- “Issue on my Paypal Account”
- “Account”
- “Change phone number”
Payments and Charges Question:
- “Bill pending”
- “I need to report 2 charges on my credit card that I did not make”
- “Fraud complaint against Payoneer & Tim Leads”
Request for Information Question:
- “Help with account”
- “Checking support from fraud staff”
- “Request refund from a blocked account that I sent money to”
Cards Question:
- “Order card and get virtual card”
- “My information was stolen and my wallet and my drive license and ss card and i need to get a new pay pal account”
- “New card”
Shipping and Delivery Question:
- “Have the wrong address for my product”
- “I haven't received my product”
- “Got email today stating I purchased an item but I never received my card been waiting so now I have payed for something I know nothing about please help me resolve this issue”
Refund Question:
- “Needing refund”
- “Refund not put back on visa Ending in 8078 for $9.98 dated 9-6-2024”
- “Get my refund”
Product/ Service Question:
- “Withdrawal of funds after 180 days”
- “Need access to my funds. Emergency situation”
- “Accessing .my funds”
Activation/ Cancellation Question:
- “Cancellation status”
- “Want to cancel a transfer from my bank account”
- “Cancel order”
Return/ Replace Question:
- “Return”
- “Return call for a package I have not received.”
- “Need to change my number on my account”
Staff Question:
- “No reply on customer service webchat”
- “Customer service”
- “No service from phone number on my PayPal card”
Website/ Application Question:
- “Cuz money of mine is put on hold for no reason that i have read on your site”
- “Website will not accept current mailing address on debit card”
- “Finish application”
Employment Question:
- “Payoff information and address”
- “Payoff”
- “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”
Other Question:
- “Transfer money”
- “Devolución de dinero”
- “Money”
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