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Contact PayPal Customer Service

PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers
Call customer service
Send Message

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (866) 888-6080
    PayPal Business Debit Mastercard
  • (855) 520-0991
    PayPal Cashback Mastercard
  • (844) 373-4961
    PayPal Credit
  • (866) 300-6432
    PayPal Extras MasterCard
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

Investors/ Franchising:

  • (800) 522-6645
    Stockholder Services

Sales/ Reservations:

  • (855) 787-1009

PayPal Emails:

Customer Service
Anti-Bribery and Corruption (ABC) Team, Ombuds/Ethics Team, Rewards Program, Unsolicited Email Issues
General Info
Analyst Relations
Investors/ Franchising
Jobs/ Career
Employment Verification (Former Employees)
Legal
DMCA Inquiries
Media
Report Fraud
Suspicious Emails
complaint-response@paypal.com
cardsupport@paypal.com
Card Support
service@paypal.com
Is this your business?
More phone numbers and emails Less phone numbers and emails

How to Contact PayPal?

Most Popular Number:

(888) 221-1161
Existing Customers
Total calls: 48 379 Issues resolved: 1 560 Last call: Oct 12, 2024
author avatar
PissedConsumer Reporter

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

PayPal is a publicly traded company that eBay acquired in October 2002 for $1.5 billion. Its ownership is held by the general shareholders. The Vanguard Group possesses the largest, shares. Currently, PayPal is headed by Alex Chriss, who is both the president and CEO of the company.

PayPal allows users to send and receive money. For this, customers have to create an account and link it to their bank account or card. Once the account is created, use the PayPal login credentials. To make any payments, enter the recipient's email or phone number. You also have mention the amount, and confirm it. You can also transfer funds to your bank account via the PayPal.com My Account section.

To delete your account, log in using your PayPal login credentials and access the "Setting" menu, selecting the icon near "Log Out." From there, under the "Account Section," choose "Close Account" and confirm by clicking the button. If you are using the PayPal mobile app, click on the profile, select "Close Your Account", and follow the steps prompted. It should be noted that you should delete your PayPal.com account. My account is permanent.

To change your Paypal password, head to the website and log in to the paypal.com my account. Navigate to your Settings and click Security. Follow this by clicking Update next to Password and confirm your current password. After this, enter the new password twice and click Change Password.

To set up the PayPal account, head to the website and select the business or personal account you want to create. Next, enter your operational email address and set up a password to create the PayPal login credentials. Enter your name, date of birth, address and contact details. These details should match the information in your National ID or passport. Follow this by checking the box to accept the company's Terms and Conditions and link your credit or debit card. Finally, verify your PayPal support email address and phone number.

To cancel a PayPal payment, log in to paypal.com my account and click Activity. This page lists transactions, which you can streamline by date or type. If a transaction is eligible for cancellation, click Cancel. Next, click the link and then Cancel Payment in the confirmation window.

To find your secure number, visit the PayPal corporate office website and head to Account Settings. Next, click on Business information under Business profile. This will lead you to your ID next to PayPal Merchant ID.

Paypal headquarters address is the North San Jose Innovation District of San Jose, California, at the North First Street campus. The PayPal corporate office is 2211 N First St, San Jose, CA 95131, USA.

There is no live agent available for PayPal's 24-hour customer service. However, users can speak to the support team between 8 AM and 8 PM CST every day. During PayPal business hours, users can communicate with the support team.

The PayPal support email is service@paypal.com. To file complaints or share feedback, the email address is complaint-response@paypal.com. If users receive suspicious emails, direct them to spoof@paypal.com or phishing@paypal.com. Another email address to request general information is analystrelations@paypal.com. Lastly, the card support PayPal support email address is cardsupport@paypal.com.

PayPal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 55% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

More contact details

PayPal Customer Service Reviews

1.7 / 5
Poor
Tori Ltm
Suck What else do you want me to put you guys suck?

Not happy at all my one bit I put in for two cases in the last year and still havent heard nothing about it

Read full review
Linda A Lpl
My money was took by y'all I need it back please

Worst they take your money from you PayPal let to get into your cash app account then Thales your money

Read full review
AZIZ D Raq
Urgent Request for Review and Resolution of Account Suspension
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Dear PayPal Customer Support Team,

I hope this message finds you well. I am reaching out to seek your immediate assistance regarding an unexpected restriction of my PayPal account associated with the email address azidehani40@***.com. I was taken aback to discover the account's restriction as I had not been given prior notice or any indication of issues.

I have always strived to adhere to PayPal's policies and maintain a positive standing which has allowed PayPal to build trust in me by increasing the amount of instantly available funds to 11000 dollars. Therefore, the lack of any forewarning or detailed explanation about the restriction has been both disconcerting and disruptive to my personal transactions.

Resolution Process: I would be grateful for guidance on how I can appeal this decision or resolve any issues to facilitate the reinstatement of my account.

Understanding and addressing these points will be immensely helpful for me to rectify any misunderstandings or issues. I am hopeful for a swift and favorable resolution to restore my account's functionality.

Thank you very much for your time and consideration in resolving this matter. I look forward to your prompt response and am optimistic about a positive resolution.

Warm regards, Aziz DEHANI

Read full review
Riaz H Fxl
I can't log in my account

I have thanked you very much for opening my pyypl my account is not opening account but I have not received any response yet.

Read full review

How Good is PayPal's Customer Service?

Davarion Eon
Davarion Eon
Feels Satisfied | Oct 09, 2024

Great so far.

Read full quote
Nazaria Xhd
Nazaria Xhd
Feels Disappointed | Oct 08, 2024

So so

Read full quote
Assaad K
Assaad K
Feels Satisfied | Oct 05, 2024

With my problem it was extremely very hard to get a customer service rep

Read full quote
Yasin Eas
Yasin Eas
Feels Disappointed | Oct 05, 2024

Very bad

Read full quote
Widlyne P
Widlyne P
Feels Satisfied | Sep 30, 2024

I am an influencer wigs with amazon every money seller send me paypal keep please free money for me

Read full quote
Dayami Xmu
Dayami Xmu
Feels Neutral | Sep 25, 2024

Mulțumit

Read full quote

Summary of PayPal Customer Service Calls

62.7K TOTAL
CALLS
07:00 AVG CALL
DURATION
9% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal?

Account Question:

  • “Issue on my Paypal Account”
  • “Account”
  • “Change phone number”

Payments and Charges Question:

  • “Bill pending”
  • “I need to report 2 charges on my credit card that I did not make”
  • “Fraud complaint against Payoneer & Tim Leads”

Request for Information Question:

  • “Help with account”
  • “Checking support from fraud staff”
  • “Request refund from a blocked account that I sent money to”

Cards Question:

  • “Order card and get virtual card”
  • “My information was stolen and my wallet and my drive license and ss card and i need to get a new pay pal account”
  • “New card”

Shipping and Delivery Question:

  • “Have the wrong address for my product”
  • “I haven't received my product”
  • “Got email today stating I purchased an item but I never received my card been waiting so now I have payed for something I know nothing about please help me resolve this issue”

Refund Question:

  • “Needing refund”
  • “Refund not put back on visa Ending in 8078 for $9.98 dated 9-6-2024”
  • “Get my refund”

Product/ Service Question:

  • “Withdrawal of funds after 180 days”
  • “Need access to my funds. Emergency situation”
  • “Accessing .my funds”

Activation/ Cancellation Question:

  • “Cancellation status”
  • “Want to cancel a transfer from my bank account”
  • “Cancel order”

Return/ Replace Question:

  • “Return”
  • “Return call for a package I have not received.”
  • “Need to change my number on my account”

Staff Question:

  • “No reply on customer service webchat”
  • “Customer service”
  • “No service from phone number on my PayPal card”

Website/ Application Question:

  • “Cuz money of mine is put on hold for no reason that i have read on your site”
  • “Website will not accept current mailing address on debit card”
  • “Finish application”

Employment Question:

  • “Payoff information and address”
  • “Payoff”
  • “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”

Other Question:

  • “Transfer money”
  • “Devolución de dinero”
  • “Money”

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