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Contact PayPal Customer Service

PayPal Phone Numbers and Emails

Toll-Free Number:

  • (888) 221-1161
    Existing Customers
Call customer service
Send Message

Customer Service:

  • (888) 914-8072
    Español
  • (402) 935-2050
    From outside the US
  • (877) 569-1136
    Mobile Card Reader
  • (866) 888-6080
    PayPal Business Debit Mastercard
  • (855) 520-0991
    PayPal Cashback Mastercard
  • (844) 373-4961
    PayPal Credit
  • (866) 300-6432
    PayPal Extras MasterCard
  • (866) 571-3012
    PayPal Smart Connect
  • (402) 935-7733

Accounting/ Billing:

  • (877) 794-7676
    Mid-Sized Businesses

Investors/ Franchasing:

  • (201) 680-6578
    Stockholder Services International

Investors/ Franchising:

  • (800) 522-6645
    Stockholder Services

Sales/ Reservations:

  • (855) 787-1009

PayPal Emails:

Complaints/ Feedback
Customer Service
Anti-Bribery and Corruption (ABC) Team, Ombuds/Ethics Team, Rewards Program, Unsolicited Email Issues
General Info
Analyst Relations
Investors/ Franchising
Jobs/ Career
Employment Verification (Former Employees)
Legal
DMCA Inquiries
Media
Report Fraud
Suspicious Emails
cardsupport@paypal.com
Card Support
Is this your business?

How to Contact PayPal?

Most Popular Number:

(888) 221-1161
Existing Customers
Total calls: 50 514 Issues resolved: 1 666 Last call: Jun 24, 2025
author avatar
PissedConsumer Reporter

The PayPal phone number is 1-888-221-1161 for account holders and guests in the US, 020-8080-6500 for the UK customers (may be charged at a national call rate), 0800-365-9448 for landline calls, and 1-402-935-2050 for guests and account holders outside the US.

The PayPal customer support is available via phone from Monday to Sunday between 6 AM and 6 PM PT.

The process for making a call as an account holder is different from the process of making a call as a guest. To make a call as a guest, you only need to dial the appropriate phone number depending on your location.

Here is the process for making a call as an account holder:
- Log in to your PayPal account.
- Go to the help center, scroll down to the bottom of the page and click on “Сontact us”.
- You will be led to a new customer service help page, scroll to the bottom, and click on the “Сall us” option.
- PayPal will provide you with a one-time pass code and dial the phone number provided - you will be required to provide it during the call.

PayPal states categorically that they will only discuss account details with the account holder. The code is part of the verification process to ascertain that you are the account holder and it expires after an hour.

PayPal has a comprehensive help center where you can find answers for most common customer issues. The help center has three categories: personal help (for personal account related issues), business help (for business account issues), and technical help.

If you can’t find an answer on the FAQs, there are 3 more ways to get assistance:
- Report a problem at the resolution center (for transaction-related issues).
- Message - since there is no direct PayPal email address to write to, the PayPal message center option is the best channel for chatting with a customer care representative. Click on “New Message” and provide details of your issue on the text box then click on the ^ button.
- Community forum where you can find answers by looking at responses to other customer’s similar questions either by PayPal customer support representatives or fellow customers.

The PayPal customer support is most active on Twitter (@Paypal Support). Here you can either tweet your question or send a direct message. Sending a direct message is the best option for questions that are specific to your account and include personal information.

There are two PayPal addresses. A corporate headquarter address is 2211 North First StreetSan Jose, California 95131 and a World operations address is 12312 Port Grace BoulevardLa Vista, Nebraska 68128.

PayPal is a publicly traded company that eBay acquired in October 2002 for $1.5 billion. Its ownership is held by the general shareholders. The Vanguard Group possesses the largest, shares. Currently, PayPal is headed by Alex Chriss, who is both the president and CEO of the company.

PayPal allows users to send and receive money. For this, customers have to create an account and link it to their bank account or card. Once the account is created, use the PayPal login credentials. To make any payments, enter the recipient's email or phone number. You also have mention the amount, and confirm it. You can also transfer funds to your bank account via the PayPal.com My Account section.

To delete your account, log in using your PayPal login credentials and access the "Setting" menu, selecting the icon near "Log Out." From there, under the "Account Section," choose "Close Account" and confirm by clicking the button. If you are using the PayPal mobile app, click on the profile, select "Close Your Account", and follow the steps prompted. It should be noted that you should delete your PayPal.com account. My account is permanent.

To change your Paypal password, head to the website and log in to the paypal.com my account. Navigate to your Settings and click Security. Follow this by clicking Update next to Password and confirm your current password. After this, enter the new password twice and click Change Password.

To set up the PayPal account, head to the website and select the business or personal account you want to create. Next, enter your operational email address and set up a password to create the PayPal login credentials. Enter your name, date of birth, address and contact details. These details should match the information in your National ID or passport. Follow this by checking the box to accept the company's Terms and Conditions and link your credit or debit card. Finally, verify your PayPal support email address and phone number.

To cancel a PayPal payment, log in to paypal.com my account and click Activity. This page lists transactions, which you can streamline by date or type. If a transaction is eligible for cancellation, click Cancel. Next, click the link and then Cancel Payment in the confirmation window.

To find your secure number, visit the PayPal corporate office website and head to Account Settings. Next, click on Business information under Business profile. This will lead you to your ID next to PayPal Merchant ID.

Paypal headquarters address is the North San Jose Innovation District of San Jose, California, at the North First Street campus. The PayPal corporate office is 2211 N First St, San Jose, CA 95131, USA.

There is no live agent available for PayPal's 24-hour customer service. However, users can speak to the support team between 8 AM and 8 PM CST every day. During PayPal business hours, users can communicate with the support team.

The PayPal support email is service@paypal.com. To file complaints or share feedback, the email address is complaint-response@paypal.com. If users receive suspicious emails, direct them to spoof@paypal.com or phishing@paypal.com. Another email address to request general information is analystrelations@paypal.com. Lastly, the card support PayPal support email address is cardsupport@paypal.com.

PayPal Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    85% phone 15% email
  • The best phone number to call PayPal is 8882211161. 78% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.

  • Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

PayPal Website:

PayPal Help Center:

Corporate Office Address:

PayPal, Inc.
2211 North First St.
San Jose, California 95131
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Sunday: 6:00am - 6:00pm (PT)


PayPal Worldwide Operations

12312 Port Grace Blvd.

La Vista, NE 68128

More contact details

PayPal Customer Service Reviews

1.7 / 5
Poor
Frederick R Fvl
PayPal is committing extortion
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My account is blocked and unable to be used
Reason: PayPal demands payment without explanation of why and blocks all attempts to find out why they are demanding payment for a debt that appears to be simple extortion as the "explanation" is "This is an attempt to collect a debt"
Normally I would pay a valid debt, but there is no evidence of an actual debt, only an attempt to extort payment to have access to PayPal restored.

Gretel Rsz
Un resolve
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

It said I purchased something using PayPal and I did not purchase anything.. I received an email saying I purchased something .

Alex P Wdw
No sympathy and no lack of compassion
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Made a phone call earlier with the Parranthen agent customer service. He was rude in his tone and lacked communication and compassion towards my financial situation. Now, thanks to him, I am under more stress as he said maybe I would be able to move the payment; call back on 3rd July! All I wanted was to settle the outstanding bill from my credit card, but this is not working as I changed jobs and the payment date has changed.
I asked to speak to a manager, and he said at this time no. What for?
I am very disappointed and stressed!
Once I settle the issue, I will shut the account.

Dariel Byt
Satisfied

Satisfied with all my issues and was politely taken care of and the issue was resolved quickly and smoothly I was much appreciated

How Good is PayPal's Customer Service?

Estrellita Nzv
Estrellita Nzv
Feels Disappointed | May 20, 2025

No one to speak with re: a change in credit card number. I was on the phone for 50 minutes without getting any where. Therefore I will let it be and wait for you to contact me.

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Erwin Y Lys
Erwin Y Lys
Feels Satisfied | Apr 26, 2025

They took care of business

Read full quote
Lovelle Vpq
Lovelle Vpq
Feels Satisfied | Dec 24, 2024

Very good and easy

Read full quote
Alys Ldx
Alys Ldx
Feels Disappointed | Oct 31, 2024

Once I reached them it was fine. She really helped to resolve my issue. However it was very difficult to find the number to Paypal customer service. On their website they hide the phonenumber well, so you really have to make an effort to get to someone human to discuss your issue.
But thanks to this site I could find it then I was on the road for resolution.
thank you
ildiko

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Ein Zcw
Ein Zcw
Feels Satisfied | Oct 18, 2024

very easy to resolve my issue and have had several follow up calls to see if my issue was resolved

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Harrison L Ypm
Harrison L Ypm
Feels Disappointed | Oct 17, 2024

Mad because I can't use my funds

Read full quote

Summary of PayPal Customer Service Calls

65K TOTAL
CALLS
06:49 AVG CALL
DURATION
10% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call PayPal?

Account Question:

  • “Can't get into my account”
  • “Paypal account is locked”
  • “Wrong name on account”

Payments and Charges Question:

  • “I need my debit card number”
  • “Fraud”
  • “Unauthorized charge”

Request for Information Question:

  • “Ask about account issues”
  • “I want to know if there is a limit.on my daily deposit rate for my PayPal debit card?”
  • “To update my phone number”

Cards Question:

  • “New card”
  • “Lost / stolen PayPal card”
  • “I won a gift card vm75-sm-02 a couple of days ago. I tried attaching it to my chime account. I cannot get ANY cash out and this is ridiculous I want to pls find out wtf is going on Danyel Berger”

Shipping and Delivery Question:

  • “Delay in my account”
  • “Never received the item from Worthy World Marketing”
  • “Money not received”

Refund Question:

  • “Refund”
  • “Refund asap”
  • “I want my money back”

Product/ Service Question:

  • “Want access to my money now”
  • “Email claiming I purchased $860.00 in bit coin.”
  • “We have somebody else buying on our computer”

Activation/ Cancellation Question:

  • “Activate debit card”
  • “Cancel pay pal”
  • “To cancel double order”

Return/ Replace Question:

  • “I changed my phone number and I cannot log in my account”
  • “Change of mobile number on PayPal account”
  • “Change mobile number”

Staff Question:

  • “Customer service”
  • “But unprofessional agent close my account for no reason with my money still on the account”
  • “For customer service I want to complain to”

Website/ Application Question:

  • “Site will not let me claim my sent-money. Very disappointed!”
  • “Want to block gambling websites”
  • “Want to block any gambling websites”

Employment Question:

  • “Payoff information and address”
  • “Payoff”
  • “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”

Other Question:

  • “Vreau sa schimb numărul si nu ma pot loga sa îl pot schimba”
  • “Problems getting my money”
  • “No puedo acceder”

Compare PayPal Customer Service To

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