Contact PayPal Customer Service
PayPal Phone Numbers and Emails
Toll-Free Number:
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(888) 221-1161Existing Customers
Customer Service:
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(888) 914-8072Español
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(402) 935-2050From outside the US
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(877) 569-1136Mobile Card Reader
PayPal Emails:
PayPal Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
PayPal Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call PayPal is 8882211161. 77% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 57% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 7 minutes.
Be prepared for the call as PayPal may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call PayPal mainly because of account, request for information, payments and charges.
10% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact PayPal is service@paypal.com. 62% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
PayPal Website:
PayPal Help Center:
Corporate Office Address:
Other Info (opening hours):
Customer Service Hours:
Monday - Sunday: 6:00am - 6:00pm (PT)
PayPal Worldwide Operations
12312 Port Grace Blvd.
La Vista, NE 68128
How Good is PayPal's Customer Service?
Summary of PayPal Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call PayPal?
Account Question:
- “Can transfer to other account”
- “I was robed 137 dollars and was told after spending 6 hours on the phone with PayPal that my money would be put back on my account well where the *** is my money”
- “Account suspended”
Payments and Charges Question:
- “Report fraudelent use of my bank debit card inpayment to paypal”
- “I’m being charged erroneously”
- “Ihaveneen charged for an item I haven’t received”
Request for Information Question:
- “I don’t know how to transfer money”
- “Need help with my account.”
- “Update information”
Cards Question:
- “Card linked to payment”
- “I need a personal PayPal card instead of a business card”
- “Add a card”
Shipping and Delivery Question:
- “Someone is trying to use my name to make a purchase through PayPal for Colleen to be delivered to 945 Golden weat Rd New Port Richey, FL.34652, AS THAT IS NOT ME”
- “Never received my debit card”
- “Missing items”
Refund Question:
- “Refund and website concern”
- “Refund of duplicate payment to me.”
- “Refund of duplicate payment to PayPal”
Product/ Service Question:
- “Damage card”
- “Unable to connect my Barclays account to my paypal”
- “Unable tto connect my barclays account to paypal”
Activation/ Cancellation Question:
- “Cancellation”
- “To cancel”
- “Cancel order”
Return/ Replace Question:
- “Cannot change password because 2 factor authentication requires pin to be sent to my mobile number as 2nd authentication and my mobile number has changed”
- “Change Transfer time”
- “To change my PIN number”
Staff Question:
- “For customer service I want to complain to”
- “Customer service”
- “Manager/Supervisor”
Website/ Application Question:
- “When I looked at the site I ordered from it said they don't have a domain. Something is wrong.”
- “Ordered from a site that isn’t real”
- “Your company is not acknowledging my email for a gaming website”
Employment Question:
- “Payoff information and address”
- “Payoff”
- “Trying to pay off deferred payments. They make you jump through hoops. No statements to keep up with your payments. The accounts are split so when you pay it’s only going to one acct causing to pay interest on the other. Never explain as that”
Other Question:
- “Pay Pail just keeps spinning and says I have 5 activity”
- “Need to transfer money”
- “Unable to transfer my funds to my bank from paypal”
Compare PayPal Customer Service To
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