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M J B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Cannot remove old address

PayPal - Cannot remove old address

I cannot remove an old address despite following the directions sent to me by PayPal. It keeps telling me there's an error.

This is annoying. It is also not good to keep old addresses in an account.

But PayPal will not process the "delete" function.

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Pernie Bto
map-marker London, England

Used to be good but now endless problems

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I've had many problems with PayPal delaying and knocking back payments when I'm trying to place orders, and too many instances of wanting to verify who I am by sending codes and similar nonsense - even for small amounts.

I recently had problems with PayPal refusing to process orders from Redbubble in particular. Not the first time it has happened, but I've managed to fight my way past in the end.

But this time however it was more problematic. I became suspicious and eventually worked out that one of the things I was trying to buy seemed to be the cause of the blocked payments. When I removed the item, the payment for the rest went through. As this item was something that I had designed and uploaded to Redbubble, I went in and edited the listing to remove such words as "Persian" "Middle East" and "Turkish" from the title and tags.

I saved and re-ordered - the order went through!

I am furious. How dare they block payments on the grounds of culture and politics, especially as this was nothing more than a Persian carpet design item.

This aside, PayPal has made it almost impossible to contact them. Their customer support messaging thing is now run fully by AI. It's useless.

The last time I tried I eventually managed to get through to a human being by typing in "agent" repeatedly. This time however it stated that an agent would be available in a few hours and an e-mail would be sent when they were available!

Of course the e-mail never came.

I tried to complain through their site. The complaint failed to process, and came up with some stupid error message, and when I went back everything I had entered had gone.

They don't respond to social media.

I've had enough of PayPal.

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User's recommendation: Avoid.

Oluwasegun A Kvu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Norway, Maine

An online play to earn game named One Stroke Drawing located in USA message me that payment has been completed but I'm yet to see the money in my PayPal account

An online play to earn game named One Stroke Drawing located in USA message me that...
An online play to earn game named One Stroke Drawing located in USA message me... - Image 2
Contains 2 confidential files for company representatives

Good morning. I played an online game to earn games located in the USA, and one of them told me to drop my phone number on the PayPal platform, which I did.

I dropped +234806****825 on Saturday, 16/11/2024. Do you think they will understand that the +234 in front of it is a Nigeria code?

They processed it afterwards and messaged me a few minutes later that the payment has been completed, but I'm yet to see the money in my PayPal account. Please, can you tell me what happened?

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Aaron M Wev

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Verified Reviewer

Bad first Experience got my laptop scammed

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This was my first time using the service. I called them to understand how it works, if it was safe and if I could get scammed.

They assured me that I was safe. I read the policy, which states that new sellers have to wait up to a month to get paid, so when I saw 'pending' on the money, I thought nothing of it. However, I started to get worried and called them. They couldn't give me a straight answer about whether the buyer was legitimate or if it was a scam, so they passed me onto another person.

This individual was falling asleep on the phone, snoring the whole time. He couldn't make up his mind on whether it was a scam. Even the emails weren't clear and it was covered by their service. Still, there was no resolution.

I'm wondering how a business can keep operating if they don't adhere to their own policy.

None of them, from the supervisor all the way down to the sleepy man, seem qualified. I'm so frustrated with them.

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Loss:
$980
Cons:
  • Are facilatating the scam

Preferred solution: Full refund

User's recommendation: *** NO!

julie G Bky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unauthorized charges

plz fix the day of the 26th all charges except one for 100$ isnt authorized can u plz fix those and call me at (843) 337-****

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Loss:
$500
Pros:
  • Love it

Preferred solution: Full refund

User's recommendation: just help me

Resolved
kevin s Els

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Paid for a product and never recieved it, PAYPAL took my money and when I put in ithe invoice number or date PAYPAL has no record !

Paid for a product and never recieved it, PAYPAL took my money and when I put in ithe...
Contains 1 confidential file for company representatives
Updated by user Jan 19, 2025

Company fixed the issue and I have been provided with apology. customer contacted me and sent out my product

Original review Dec 20, 2024

I ordered from sales@***.com. Invoice #113729 Oct 30/24.

I have an invoice that has been paid, but when I look up the transaction #!XR20471V729717V, there is no record on my PayPal account.

I have not received my parts and have contacted sales@***.com, but no one is getting back to me. I thought that PayPal was secure.

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Loss:
$126
Cons:
  • What a joke
  • I cannot talk to a live person
  • I have tried to use their chat

Preferred solution: Full refund

Evelyn F Jqe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Question balance

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I paid off a balance due of $2,581.32. I also requested my account be closed.

Today I received a notice of a new balance due of $50.74! Where did this amount due derive from? I have not used PayPal since last summer.

I can't even access my account; I am locked out! What the *** is your excuse?

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Loss:
$51
Pros:
  • Wide acceptance and customer recognition
Cons:
  • Hard to deal with arbitrary decisions that are binding and defy any further movements towards customer satisfaction

Preferred solution: I would like an explanation of charged.

User's recommendation: Steer clear of PayPal if you value your time. Every month is a challenge of finding the mystery hidden fees.

Josh J Els

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Recovery lost wallet

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Contains 6 confidential files for company representatives
Updated by user Jan 20, 2025

They was no help just leaving thousands of messages not being answered my funds been stuck since 1-8-25 today is 1-20-25

Original review Jan 19, 2025

On 1-8-25 my vendor sent me crypto threw my PayPal crypto wallet at the time I was using Ethereum the Ethereum was not reached to my wallet today is 1-19-25 I'm trying to get the funds off of hold if you guys can please turn them into bitcoins or refund them back to the sender . They are usdt on hold 3938

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Loss:
$3938

Preferred solution: Full refund

Karen B Fht

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Verified Reviewer
| map-marker Dulles, Virginia

Long story, tl:dr I cannot log in and no one helps

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Updated by user Jan 25, 2025

I FINALLY reached a reasonable supervisor, who once again reset my login to my email (but it's a one-time only thing) and I moved money that was in there. I've since gotten another payment, however, and I am going to wait at LEAST a month to see if any other checks come in. If they don't, I'll try once again to get a reset then close my account.This is a HUGE PIA.*************************

Original review updated Jan 22, 2025
I have used PayPal for years. For the last four or so, most of my paychecks have been deposited into PayPal, and a few are still pending.

Basically no problems.
However, I have moved out of the US and no longer have the US phone number connected so I cannot log in. (They want to verify with a text or call to that not good number.)
When I call customer service, they repeat the same spiel about why they have to verify. I have tried twice today to reach a supervisor, and the first time I was cut off, the second time I was told she is in a meeting and will call me back. (On my Ecuadorian phone?

I doubt it.)
They tell me I need to delete my US account and open one in Ecuador (people here DO use it) but I cannot get an answer as to what is going to happen to the money currently IN the account and what will happen when the few final paychecks need to be deposited.
This is an entirely unsatisfactory situation, and I don't know what to do.
Update 1: As expected, I never got called back.

Going to try again this afternoon when I have time. (Thank goodness Skype allows free 800 calls.)
View full review
Loss:
$100
Cons:
  • Customer service

User's recommendation: As long as you're in the US, and don't have issues, you're probably OK. But I wouldn't call customer service for ANYTHING!

Resolved
Rodgers o Xml

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: My account is locked

PayPal - My account is locked
PayPal - My account is locked - Image 2
PayPal - My account is locked - Image 3
PayPal - My account is locked - Image 4
Updated by user Dec 01, 2024

Company fixed the issue and I have been provided with apology.

Original review Nov 16, 2024

My money was on hold, and I received that money from my friend. Now, I request your help to solve this issue, please.

View full review
Loss:
$95

Preferred solution: Deliver product or service ordered

Adriana G Xft

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cornelmari81@***.com

Bună seară, nu mă pot conecta la contul PayPal. Nu mai am numărul de telefon și mi s-a blocat contul. Contul de email este cornelmari81@***.com.

View full review
Loss:
$35

Preferred solution: Apology

User's recommendation: Nu mai am acces la numărul de telefon să pot recupera contul PayPal

2 comments
Adriana G Xft

Bună seara vreu să recuperez contul PayPal

Guest
reply icon Replying to comment of Adriana G Xft

Their customer support is unresponsive, only the next day they forwarded our report and sent us this confirmation: We are unable to inform you of the outcome of our criminal investigation, but we can confirm that we do act upon every legal report received. We analysed the content of the emails you have sent to us and the websites it links to.

As we discovered activity that we believe to be malicious, we decided to: block the addresses the offensive and libellous emails came from, so he can no longer send emails suspend this offender's phone, so he can no longer send phishing text message add this offender to the National Offenders database, so he can no longer extend his UK residence and work permit freeze this offender's bank accounts, so he can no longer transfer funds from stolen credit cards forward our report to the Mexican law enforcement agencies, so he can no longer cross the border without being arrested work with UK Universities and Colleges to deprive him of employment in the UK and of his source of income raise public awareness of reported illegal acts and methods he uses with the help of our law enforcement partners Our report was also forwarded to met.police.uk who will proactively engage in law enforcement and repeated interrogations of this suspect. You can report any suspected crime to us. If you think you may have been a victim of fraud or cyber crime, you can also report it: to Action Fraud if you live in England, Wales or Northern Ireland: www.actionfraud.police.uk or call 0300 123 **** to Police Scotland if you live in Scotland: call 101 There are a number of ways you can protect yourself from attacks like this and the NCSC has published plenty of advice that will help you to stay secure online. For a full overview of the NCSC’s methods to counter crime and sue this suspect at court please see our dedicated to this individual's webpage.

How we handle the information you send to us Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of an individual’s data, which is sent at your own risk. We do however have procedures and security features in place to keep data secure once we receive it. This suspect has published false accusations of scams against several E-commerce companies and traders, leading to the temporary suspension of their seller accounts and sales channels. Additionally, he has been repeatedly reported for defamation, verbal abuse, and incitement to arson, as well as the infliction of physical harm on their staff.

They received threats, phishing attempts and other nuisance calls using the phone +4478957**** that were traced back to Leonardo Pantoja Munoz, a mexican residing in London who is associated with Middlesex University where he claims to hold a fake academic degree PhD in Scam Art. This character has been reported before for theft of valuable books from his university library that he sells on Ebay and who is also involved in copyright infringement, intellectual property, identity theft and credit card theft. They have been tracking this character down to investigate his organised crime company's address: Mercer Court, 6 Candle Street, Flat 98, E1 4SG London. Please continue to provide us with updates on this offender.

We will share his details with various government departments, our Law Enforcement partners (such as the National Crime Agency and the City of London Police) and other organisations where doing so is necessary and proportionate for the proper discharge of our statutory functions. We shared this individual’s information with any other organisations to proactively counter scam and abusive acts. The information we hold is exempt from Freedom of Information requests. For further detail on how we handle information you send us, please see our Privacy Statement.

Further information about reporting this suspect to the NCSC can be found at www.ncsc.gov.uk.

Thank you for your continued support. Signed National Cyber Security Centre

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Melda I Aij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Munich, Bavaria

Appeal Against Permanent Limitation of My PayPal Account

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Dear Sir or Madam,

I recently discovered that my PayPal account has been permanently restricted. I firmly believe this decision is erroneous and unjustified.

Therefore, I hereby submit a formal appeal against this restriction.

I kindly request that you review my case and reinstate my account. For reference, my last transaction before the restriction was a payment of 33 to Treatwell.

I appreciate your prompt attention to this matter and look forward to your response.

Best regards,

Melda Ilhan

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Cheri W Kmu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fresno, California

Bad deal

PayPal - Bad deal
Contains 1 confidential file for company representatives

Did not give me product. Straight lied to my face, y saying I had qualified for the ebay buyer guarantee, but also did not deliver

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User's recommendation: Don't trust.. faulty as fudge

Analee Bnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Boston, Massachusetts

To remove orders and charges that I didn’t make.

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I wanted to let PayPal know that I didnt make any of the orders that I am being charged for and cant get anyone to speak English; or cancel these orders.

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User's recommendation: Speak English

justin C Avz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Account Limited

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PayPal - Account Limited

My PayPal account under my personal email received an email titled 'Important: Account features have been deactivated'. I'm very upset with PayPal for banning my account, which I've been using for several years, and would like a more detailed explanation beyond a non-descript email.

I use PayPal for payments on several sites, and its ban, seemingly for no reason, is quite annoying.

I want to know the grounds on which my account is banned. I would prefer if it's restored ASAP, as this feels like a pointless ban based on automation rather than a review process.

View full review
Pros:
  • Widespread use
Cons:
  • Overly restrictive

Preferred solution: Account restored

User's recommendation: Better to avoid or use other sites.