PayPal
Reviews and Complaints

I tried to create a PayPal account and my email address was already in use. I have never had an account; I spoke with 3 customer service reps.

I was told to email unsolicitedemail@***.com. This was extremely unhelpful. I sent an email at 5:46 PM and received a generic response at 5:52 PM from Jahangir. I immediately called customer service again and was told to email them again.

This was about as useful as adding more sand to the desert. I would rather have another pelvic biopsy than deal with their customer service. If they put half the effort into resolving the issue as they did playing phone tag, they would be a stellar company.

I really wish I wasn't required to give them a 1 out of 5. I don't know which was more useless: the customer service or the dismal AI user interface.

I had a personal account for well over a year, taking in rewards from money-making apps and product testing payments. Those funds were then used to purchase Amazon gift cards or transfer to my checking account.

All but one transaction, I made an order on Amazon for over $40 for several items; one of the items was an adult product. My gift card balance was $2.75 short, and I had PayPal cover the two dollars and seventy-five cents. This triggered Amazon to send PayPal a complete itemized invoice. So much for Amazon's policies about maintaining privacy and discretion.

The adult item violated PayPal's standards of morals enforcement, and they permanently 'restricted' my account, allowing nothing. They closed the account. Excuse me??? I'm an adult.

I purchased an item that Amazon can legally sell, which didn't violate any laws in my state. PayPal, you are not my parents, nor do you have any authority over my personal life. I just verified five different sites that only sell adult products that accept PayPal. I want to PayPal to get into chat and recorded the entire conversation; I will attach it now.

An undefined problem with my transaction history... Violation of my privacy, forcing their moralistic policies on me for legally purchased products. Now changing the reason.

Let's see. Spies, liars, delusional God complex.

Hello,

I made an iDEAL/Wero top-up of 160 from my ING account today, but the money is not showing in my PayPal balance or in my activity. ING confirmed that the payment was successfully released and cannot be reversed on their side.

Here are the full transaction details from ING:

Amount: 160

Date/time: 06/08/2026 at 13:25

Merchant: PayPal top-up via Online Payments Stichting

Type: iDEAL | Wero

Reference: 815256****573075

Description: trbaeb7e404926

Receiving IBAN: NL42DEUT026528****

Please trace this payment with your acquiring bank and attach it to my PayPal account, or advise on the refund process if the payment cannot be matched.

Thank you,

Yomi Adenuga - eadenuga001@***.nl - 065312****

I have a limitation on my account and let me give you a little bit of background about me. I am a 24-year-old Handyman who works with a lot of clients in the ***.

I use PayPal as a payment method for my clients to be able to pay me for different jobs and services that I provide as a Handyman. *** discussed this numerous times with PayPal in the past as I had issues with invoices and holds on money I made from my clients and Ive been running through PayPal for almost a year then out of nowhere out the blue PayPal decides to put a limitation on my account and block all the features on my account with no valid reason Ive tried contacting PayPal numerous times for a reason to why theres a limitation on my account and I keep getting hung up on with no valid information. Ive submitted to Better Business Bureau about my issue and have submitted numerous appeals to PayPal yet to receive a resolution as Ive done nothing wrong per user agreement as it is legal to sell your services and be paid for them as PayPal advertises for Business now I have money tied up in PayPal and cant receive it until 180 days thats November 2026.

I shouldnt have to wait that long for only nine dollars in my account. I will be surely done with PayPal and will never do business with PayPal again because it has hurt my business and my clientele making me look unprofessional using their platform and I advise any other business owner to do their research on PayPal before choosing them as a payment processor for invoices.

#1. Your AI Chatbot is completely useless and infuriating!

#2 I'M FILING FOR ARBITRATION AGAINST PAYPAL since you've denied all of my disputes.

What exactly is the point of buyer protection if you're not going to honor it.

My most recent dispute is over a collectible Funko doll that I purchased online and paid with using my PayPal account. The item is described in the ad as being "certified authentic". But it is in fact a very poor quality knock off.

I have been trying to get my money back and PayPal refuses to be helpful

Their last response to me is I'll get a refund once I ship the item back.

I HAVE ALREADY MADE IT CRYSTAL CLEAR THAT I DO NOT WANT THE ITEM BUT WHY WOULD I PAY FOR SHIPPING BACK? I'M NOT THE ONE WHO SOLD A COUNTERFEIT ITEM AND I'M NOT THE ONE WHO LISTED IT AS CERTIFIED AUTHENTIC so why the *** would I or should I pay out of pocket to ship the item back when IT'S TRASH for one and the cost of shipping defeats the purpose as the cost makes the refund not worth it.

HOW ARE YOU PROTECTING ME OR HONORING YOUR OWN CLAIMS by telling me I have to ship it back. I HAVE ZERO PROBLEM DOING SO BUT THE SELLER NEEDS TO PROVIDE A SHIPPING LABEL OR Q CODE I'M NOT PAYING OUT OF POCKET TO SHIP BACK THEIR COUNTERFEIT ITEM.

I am so tired of PayPal. So since you all they want to do is be useful to the scammers that's fine. I will be filing for arbitration, THAT PAYPAL OFFERS TO PAY FOR so hey thanks PayPal, that ought to teach you crooks a lesson.

The cost of arbitration is $2500-$5000 For the roughly $200 you just helped these *** rob me for. I hope you enjoy paying those fees. Even if I lose in arbitration, *** I may not even attend the hearing. Just knowing PayPal will be immediately billed $2500 the moment I submit the arbitration claim online is worth it to me and makes me feel tons better about that $200 loss..

and hey if PayPal wants to discuss this any further, Get in touch with my AI assistant and I'm sure it will answer all of your questions.

IDIOTS!

After I submit my claim on Monday I'll be closing my account. PayPal and Venmo are just GARBAGE services. Always have been, always will be.

Venmo for instance, yes a separate company but they're owned by the same people. Tried to send my son $100 the transaction didn't go through. Spent 45 minutes arguing with a stupid bot then finally got through to a "human" (most likely another damn AI agent) and all they could say was yes we see the transaction didn't complete and that there was an error but we don't know that the error was or why your transaction won't go thru and can not provide any information on a resolution. geee thanks.

I received a reminder in my calendar under today's date that there was fraudulent activity, perhaps on PayPal, and it was logged at $399.95, a PayPal purchase attempt at an Apple Store location in Massachusetts, Maine. If this purchase was made by you, ignore this message.

The transaction will clear and show up in your account within 24 hours. If this purchase was not made by you, call PayPal support. I called the number, and there is no such number, so now I'm afraid that because I've responded, I've hit the panic button, that now they have access to more information.

They've got my phone number and more information, and they can get into my account and they can take money from me. What do I need to do???

I have 2 charges on my Venmo debit card for PayPal spontaneous $14.99 each. I demand a refund of these charges because they are unauthorized and untraceable.

I've reached out to [GEOGRAPHIC_DATA], but I was told to contact PayPal since that's where the charge came from. I have no idea what these charges even mean or what they are for. As you can see, I never use this account and have no other accounts with PayPal. There's absolutely no reason PayPal should be taking recurring fees from my Venmo debit card balance.

I'm a single mother, and that $30 really was a pain in the *** to have to lose. PayPal is a multimillion-dollar company, and I don't see why there should be any problems refunding my Venmo account for the two unauthorized payments of $14.99.

Thanks.

-[PERSON_NAME]