no consumer protection

On November 2, 2025, I purchased merchandise from a Chinese online retailer AliExpress that merchandise came to me damage. I contacted the seller and the seller sent me a label to return the merchandise in late November 2025. It became obvious AliExpress was not going to refund my money I filed a dispute with PayPal I November 29, 2025 and provided them all the pertinent information about my case to include the sale the damage goods and the return of merchandise with proof that it was received. PayPal has now denied my dispute four times stating that I did not provide tracking information and one time stating that I was not due a credit. PayPal has all the documentation showing tracking information and receipt of merchandise yet they continue to say that I didn’t provide tracking information I learned on January 30, 2026 from a supervisor that I was sent an email on December 2, 2025 that included a message saying that the merchant was willing to give me a refund if I returned the merchandise that was damaged (keep in mind they had the merchandise for over two weeks because it was received by Aliexpress on November 22, 2025). In my PayPal account, since PayPal has package tracking information, it also shows that it was received on November 22, 2025, so PayPal effectively has access to see the tracking information and when it was received. PayPal is allowing this company to get away with fraud. They agreed to return my money that’s why I sent the merchandise back to them and now AliExpress has $927.08 -my money and the merchandise -and PayPal will not protect me as a consumer that used their product.

Sign Collective Complaint

By signing this collective complaint, you’re helping amplify consumers’ voice, raise awareness of this issue and influence on the company’s decision to make things right. Collective voice is stronger than any individual complaint - make a difference with your support!