PayPal Reviews and Complaints
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Latest review first
A little over two years ago I had a paypal account, one day I logged into the account and saw that there was some unauthorized charges on there I attempted to contact them, within a few hour it had drained my bank account and kept going between the bank fees and the actual amounts I was 22,000 dollars in debt. Thankfully I was able to catch the problem and my bank has fraud protection. That was and will always be the last time I use paypal and/or Ebay-which owns paypal. Oh and after the incident paypal wanted me to enter my social security number to 'verify' myself, yeah right.
Paypal (Ebay) fraud via decisions, creating Law.
Paypal has made sellers reimburse buyers for damaged items when the buyer has not filled out claim forms for the shipping company. I believe that sellers don't mind reimbursing buyers if the buyer does what is required of any person receiving damaged goods from the shipper; that is to fill out claim forms supplied by the trucking company. How can a seller honestly and with good faith sign a claim from for something that he can't see? Paypal decisions need closer scrutiny by Paypal. I don't want to use paypal anymore and I am increasing my business.
Paypal - ever seen the movie Rainmaker??
Paypal is handy until you come across an unhappy customer (Ebay). There are a few loopholes that most people are NOT aware of. #1: You MUST ship with a tracking number or USPS Delivery Confirmation number, this is the first thing you are required to supply to Paypal should a claim be opened against you. It does NOT matter the papertrail you have proving it was shipped if you do not have this information. #2: Ebay and Paypal are owned by the same company but NEITHER side has a clue what the other side is up to. Most Paypal employees are only as educated to what is on their computer screen at the time and NEVER take a reps' word that they are noting something on your account. #3: Even with a tracking number/ Delivery Confirmation number, if your purchase totals more than +$250 you have to HAVE signature confirmation. - It is a nightmare. I shipped with UPS a lot of mostly brand new with tags little girl's clothing. It arrived, my buyer posted positive feedback and even emailed to comment about what a "great buy" they got and how "happy" they were with their purchase... almost a week later they email saying their items had a strong "pesticide" odor and want a refund. The only thing that "smelled" was this Ebayer's story, so I offered to help them file a UPS insurance claim, and as expected they declined. Case closed I thought until I got an email about a Paypal claim. I had all my ducks in a row, insured, tracking number, the Paypal "claim" was closed in my favor, but still my account was frozen because THEY PAID BY CREDIT CARD AND FILED A "PAYPAL CHARGEBACK". So again the ENTIRE transaction was again yanked out of my account and my account was in the negative - I received the "threat of fixing this negative balance or else" email. I phoned Paypal and was told to ignore it, I was told the "credit card company is like a school bully with lunch money, that [Paypal] is required to hand it over until the investigation is through". That was a direct quote from a Paypal supervisor. It took every bit of their 120 (BUSINESS) days timeframe to get this settled and IT ONLY WAS SETTLED IN MY FAVOR because I didn't back down and was on the phone (friendly though) at least once a week.
PayPal review in Norwich, Connecticut: Stole money my Bank after ordering them not to.
I was buying something , Trying to pay with Paypal, It took money from my bank $1600.00, Insuficant funds, Was supposd to come from Credit Card, Bank didn't honor. I Checked IP Address, was suppost to go to China, was being sent to California, I called Paypal told them it was a scammer, They said they would hold my funds Till they recieved a Tracking Number and My Signature after I verified the shipment with the UPS driver Present, the delivery one LN52A650 Samsung HDTV USA Model with all warranties, so I placed $1600.00 in Bank , and Paypal immediatly sent the money anyway,5-11-2008 no tv yet.I emailed and told them over 20 times not to send any funds till I recieve the package, They have different answers depending on who you talk to.I was in contact with Paypal executive fraud department, Still no satifaction, so I got a Stop Payment from the bank going on now, I never realized how BAD Paypal is and I have over 200 positive feedback with no netural or Negative, they do whatever the can to get you money, such as making paying by Credit Card BOX look like you can't Check it, anything they can to get your money, Guess what Ebay owns them. So Be Very Carful With Paypal, For They Will Get You If They Can.
Paypal steals your money
PLEASE NEVER JOIN PAYPAL, you will be doing yourself a great favor. Paypal service center is the worst I have been in contact with. Nobody is resourceful, they treat you the way they want, one cannot talk to one of their supervisors, they charge for freaking investigations they perform. Please spread the word. All I wanted was to be heard as a customer and they laught at me. I would love to get an email of their top executives to see if this if just customer service, or if it is a general organizational culture. PAYPAL if you keep doing this, all these customers will fight to get you shut down.
PayPal stole $75 from me.
I sold an item on Ebay.com. Auction terms clearly stated "as is" and "final sale". As per ebay's tos, bidding implies compliance by the buyer. Buyer decided he wanted to return the item after receipt; I declined. Buyer instigated complaint with Paypal, who didn't do any research whatsoever and decided to debit my account and give my money to the buyer ($75). Paypal's email states that this has left my paypal account $75 in the negative and they intend to debit my personal checking account to retrieve the funds. I wrote them and expressly stated that they are NOT authorized to do so. Their email stated that if they could not retrieve the funds, they will send me to collections and damage my credit.
PayPal held my money for 3 weeks after sale
PayPal held my money for 3 weeks after the sale of an item I sold on Ebay. PayPal gave me the run-around on 3 different times. So I filed a complaint with the State Attorney General Office where PayPal is located. I got my money in short order after that! PayPal is owned by Ebay and they had better get their act together real soon or a lot of people across the country are going to have bumper stickers that tell the whole story about Ebay and PayPal. It will not good public relations for Ebay or PayPal. That may become a fact!!!
I was selling on ebay and using paypal for several years, I mainly sell during the holiday season. On Dec 10, 2007 I sold an item that sold for $25.00 I promptly shipped out an got a tracking number, I keep all receipts, tracking numbers on file for problems that do...
PayPal Has a One way policy
Reading the hundreds of complaints about PayPal, I soon realized that I was not alone! We use PayPal as merchant account and payment method for our Ebay Store. We pay them very good commission and they everything was fine until we received our first dispute. Customer filed it after 4 weeks of having the products and we could not take the merchandise back. This was clear in our policies that customer agreed to. Here are few blurbs of what PayPal friendly staff had to say: " Your policies don't mean a thing" " It takes 4-6 weeks to resolve" " You agreed to our terms when you signed up" Paypal put a hold on the funds, when they did not find them on the PayPal account, they reached to our Amex card! We filed a charge back against them, they were pissed! The following day, they froze our account and made us verify it again! 6 steps of verifiecation. We felt that were spanked! They certainly on a one way street, all they care about is PayPal and their funds. Our policies don't mean anything, yet theirs do? We asked to be reimbursed for the PayPal monthly fee while we could not use the service. Guess what, they refused. It is in their "policy". In summary, we are closing our merchant account, we are happy with Google checkout, simply put, PayPal will rob your money if you are not careful. Cheers.. PS: Vote with your feet! walk away!
Beware of PayPal
Beware of Paypal. I made a sale and accepted payment through PayPal. The sale was in July, Thanksgiving weekend PayPal refunded the customers money. I was never asked, nor did I authorize a return. The customer refused to pay his credit card, so they gave paypal a chargeback. Paypal then gave me the chargeback. I was not aware of anything, nor did I authorize any refund. I now owe Paypal the money from the sale, and I don't have my merchandise. They don't even want to help get the merchandise back. Paypal advised for me to sue the buyer to get my merchandise back.
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about PayPal? What happened? What can we help you with?