Sherrie T Eob

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Verified Reviewer

My $1000. Gc

PayPal - My $1000. Gc
I activated my Pay pay gift card in the amount of $1000.& it is not in my account yet? Why is that?
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Loss:
$1000

Preferred solution: Full refund

Anonymous
map-marker Milpitas, California

On a order I made and have not received

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It is about a order I made with a company on Facebook that uses PayPal too pay for the idiom. Well in the time from when I ordered it too this date I haven't heard from PayPal or the company and in that time I tried to contact PayPal and couldn't get through to any body at PayPal. I can't share any prof when I never received a conformation on the order that is why I tried to contact PayPal because money was taken out of my bank account and I haven't heard from either one of you.
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Anonymous
map-marker Mumbai, Maharashtra

Money on hold

It ha been a week and I still not get the money why I am facing this problem the money sender is my friend and I am from India he is helping me thats why he send the money on PayPal and I am the new user Please help me I am in a bad condition
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User's recommendation: please help me

Curtis R Jpg

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Verified Reviewer
| map-marker Chicago, Illinois

Stolen money

Money stolen from paypal sccount
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Marie M Pid

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Verified Reviewer
| map-marker Carrollton, Texas

Still have not received my refund

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The company is still refusing to fully reimburse me for my 130.72. I have sent the emails to PayPal.

All the documentation with proof that they refuse to refund me. I have not received the items. Only a paper mask, which I thought for sure was a joke. PayPal, Please refund my 130.72 immediately!

*******

I would like to confirm with you all the information about this claim please.

I see no number to contact you directly. I placed an order for Weplay RIVERSTONES on 5/20, this company is obviously fraudulent. When I received my package it was a set of N95 paper masks, worth zero dollars. I have pictures of what I ordered and also pictures of what I received below.

Please know I would like a full refund from them immediately! I have sent all this information and no one has contacted me for the proof. My claim

Was denied without a refund! I do not understand!

The business will not communicate with me now. This must be unacceptable by your guidelines. It wont even allow me to file a claim to get my money back! Thats the reason Ive used PayPal in the past.

Is your guarantee, not your are saying its not that way, when Ive sent pictures to prove it?

Be Bold! Joshua 1:9

Marie

On Jun 22, 2020, at 3:44 PM, "service@***.com" wrote:

Hello Alysia Wax,

We recently received your unauthorized activity case submission.

Thank you for alerting us to this possible unauthorized activity. Well review your case and then get back to you within 9 days or less.

Here are the details of the one or more transactions you didnt recognize or had issues with:

Transaction ID: 4UU40185PM845233T

Transaction date: May 20, 2020

Transaction amount: $130.72 USD

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Okga C

Lost and stolen PayPal cash card

My email account has been hacked and people are using my accounts for fraudulent activity. I would like to cancel my card and close my account. Dremetiasdriven@***.com
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Loss:
$120

Preferred solution: Full refund

Janice A Yay

You locked my account for no reason

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I can not transfer money to my account and my card gets denied
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Pros:
  • Impossible to get problems solved
Cons:
  • No support when things do nott work right

Preferred solution: Card gets denied and cant transfer funds tomy bank

Tatiana B Zie

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Verified Reviewer

My account was PERMANENTLY blocked for no reason

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I received unemployment benefits and on the DAY that I received them Paypal limited my account so that I couldn't access TO MY OWN MONEY. I messaged the customer service reps for 3 days and everything that they told me to do made matters worse until BOOM! I was PERMANENTLY blocked from my account. To top it off they've disabled my ability to contact customer service via the messaging center and phone, they deleted ALL of our prior messages from my inbox (thankfully, I took pictures of ALL the messages the night before they erased them. I had a feeling that they'd do something like that.), and REFUSE to reply to my email in regards to my account. Paypal is cruel for doing this to people doing a time of national crisis when they're in a much better position than we are. But I refuse to give up! I'm going to continue to complain about Paypal to every company that they report to. The BBB is my next stop.
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Loss:
$9236
Pros:
  • No pros as far as i am concerned
Cons:
  • Security
  • Abuse of fixed paypal marketposition without being responsible
  • Paypal were stealing from costumers

Preferred solution: THE TRANSFER OF MY FUNDS INTO THE BANK ACCOUNT THAT I DESIGNATE

User's recommendation: DON'T USE PAYPAL EVER!! They're thieves!!

Anonymous
map-marker Westwego, Louisiana

You locked my account for no reaso and I don't have the old number to get in it

PayPal - You locked my account for no reaso and I don't have the old number to get in it
I dont have that phone number any more and when I try to change it or something it wont let me
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Pros:
  • Impossible to talk to a person for assistance
Cons:
  • Quickly close case without customer care
Tahjae Rov
map-marker Union City, New Jersey

Money hold

PayPal customer service is the worst, no way to talk to someone problems dont get solved
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User's recommendation: Stay away

Steve T Jyh

Change password and phone number

How to update phone number I can't log in to my account with out passcode and I don't have access to my old phone number
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Loss:
$2
Cons:
  • Lack of updates and confirmation of receipt of document

Preferred solution: Update phone number n email

Phillip L Nku

I can't use my account

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Can't use my money in any way and it's *** I want to be able to get money or transfer money out of my account now..
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Cons:
  • Paypal account restrictions activated with unjust reasons
  • Scan
  • Does not take your account seriously

Preferred solution: Let me take my money out of my account

Rick A Sse

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Verified Reviewer
| map-marker Corinth, New York

WHERE ARE YOU ????!!!!!!!

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Updated by user Sep 08, 2020

I was finally able to reach a representative that was willing and able to resolve my problem. I went as far to ask for her supervisor and commend her further.

Also letting him know of the difficulty I was having. It really was a simple solution that merely required a human. This fine lady had a couple snags but ultimately was able to get me back on track. I know we live in a digital world now.

But it's no excuse for losing sight of human importance. I'll add I was also able to reach this representative here in the states and there was no language barrier and it helped immensely in the process.I hope this fine lady did get the recognition she deserved.

Original review Aug 09, 2020
Why can I not get resolution for my account problem ? I thought I was being helped by customer service and all I got was a worse scenario. Pick up the phone and help your customer. Quit playing the pandemic. Life still needs to go on
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User's recommendation: Don't look for a human. They don't exist.

2 comments
Guest

They are in Ireland. That's where they sent me when we got hacked a few years back. But they did pay me, in full.

Guest
reply icon Replying to comment of Guest-1907680

interesting. I tried to back door them through credit.

They told me customer service was in the philippines and shut down due to the pandemic.

I asked for a valid reason a world wide/ multi-million dollar company can just shut down and still continue. No answer of course, except they felt my pain All I want is to be able to login to my account because my phone number changed and I'm locked out due to verification

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Wesson Hix
map-marker Los Angeles, California

Payment got held

Item shows delivered but payment still held
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Marie M Jto

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Verified Reviewer

Nonexistent Customers Service

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I ordered an item. Was sent a completely different (inferior and useless) item. Seller offered 20% refund. Contacted PayPal. They were of no help. Was told I must return item received (at my expense) and to provide tracking information. This would amount to more money than I had paid out originally - otherwise no refund. Bottom line- forget any help from PayPal. They support the scammers.
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Loss:
$31
Pros:
  • Consumer usually feel a sense of security when using paypal
Cons:
  • No help in resolution center if vendor unreliable
  • No customer service
  • Fake buyers protection policy

Preferred solution: Full refund

User's recommendation: Beware of scammers - Beware of PayPal.

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