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Lost Products, Nasty Customer Service and Lack of Emotional Intelligence

Over the past 3 months, I have ordered products from companies and used PayPal a method of payment. The items were always shipped to my current/new address. Last week I ordered several items from Groupon, and the items were shipped to an address that I no longer live at. I went to the address and the people there communicated that they do not have the products, and the post office stated that they were delivered. I contacted both Groupon and PayPal, and PayPal refuses to credit my account the money for the lost/stolen items. PayPal's customer service is outsourced to another country, and the people that I engaged with are a negative reflection on PayPal Brand. They are very argumentative and no not understand what the issue is after I explained it numerous times; I do not have the product, I have not lived at that address in the past 11 months, and I should not have to pay for products that were stolen/lost. I asked PayPal to close the account and they refuse to stating that I have to pay the balance due first. Really? Do not use PayPal, if you have lost or stolen items that will assume that you are lying regardless of what you tell them. It appears that they are robots reading from a strip with no emotional intelligence. Visa, MC, and Walmart would have credited your account for the lost/stolen items.
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ID
#1636290 Review #1636290 is a subjective opinion of poster.
Cons
  • Robots
  • Customer service argumentative
  • Lack of emotional intelligence
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
New Reviewer

Customer service LIED to my.

I noticed 2 emails from PayPal about charges that I didn't make. Logged in to my account and disputed the charges. One charge was small but the second one hit my bank for everything I had in it. The next day I received notice from them that the declined my dispute. Called customer service and talked to a real person. they understood my account was hacked and told me that they reverced the charges and I should see them back in one to two days. Two days later not only did I not get the money the sent me more emails saying the charges were not reversed because it follows my normal account activity what ever that means. I just closed my account and they will never get me again!!! PAYPAL SUCKS !!!
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ID
#1636182 Review #1636182 is a subjective opinion of poster.
Cons
  • Rip people off
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
New Reviewer

Playing fast and loose with my money

Paypal has quietly eliminated the ability to export transactions in csv form (excel or quicken) -- so unless you want to examine each transaction to maintain your records and check their math, you are SoL -- and don't expect "help" - no sucha thing. Paypal has become a big bank. Dumping big banks is why we started using Paypal in the first place (20 years ago I see) -- oh well nothing good lasts ... (you know)
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ID
#1631611 Review #1631611 is a subjective opinion of poster.
Pros
  • Only way to sync up with ebay
Cons
  • Only way to sync up with ebay
Reason of review
stealth removal of export feature
Preferred solution
Deliver product or service ordered

*** PayPal

Sick of being nickle and dimed to death. They will never get another dime from me. EVER!
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ID
#1628868 Review #1628868 is a subjective opinion of poster.
Location
Pensacola, Florida
New Reviewer

Why is Paypal not international