PayPal
Reviews and Complaints

About 4 years ago I started using eBay and Paypal to make a living full time in the UK. Everything worked great – yes, there were a few problems as I had never worked for myself before, i.e packages going missing so a couple of customers complained, but as the more experience I got the better my service got and I was making a lot of money so decided after 3 months that i could make a decent living and provide for my children and wife full time using eBay and Paypal. I was preparing to set myself up as a proper registered business and was looking at shops to let to expand my business as there was no room working from home anymore. Whilst I was looking for a storefront, a friend asked me to sell his girlfriend’s Chloe handbag on eBay. I listed the handbag and eBay quickly removed it for copyright infringement saying it was fake. I emailed eBay and resisted, saying the handbacg was real and I could even provide a credit card receipt from New York USA. eBay’s response was to remove it again and ban my account for 1 month. I phoned eBay and complained (this was back when you couldn’t talk to Paypal on the phone but i got the head office and Powerseller number as I had been a Powerseller before i was banned) and then after kicking off on the phone that turned into a 12 month ban then a lifetime ban. I know I shouldn’t have kicked off on the phone but I was very angry as I wasn’t selling fake items, then it turned into a lifetime ban from eBay, now this is where today’s problems start. Within 10 minutes from getting a lifetime ban from eBay, Paypal sent me an email saying they were also closing my account and no longer wish to do business with me, giving me the famous parting of ways schpeel. So I left eBay and Paypal and ever since have been trying to make money without using eBay, which is very hard and I ultimately failed. I tried Amazon ebid, etc which are no good. So now I find myself on benefits and would like to start my eBay business up again so I can come off benefits and work for myself. I emailed eBay in December 2010 and they said yes I could have my account back and reinstated me (I was surprised as i had emailed them every six-months since and they said no, you are banned for life) i thought yes my problems are over but sill had Paypal to sort out. So I am allowed to use eBay again, but here’s the problem these days to sell on eBay you need to use Paypal so if you don’t have Paypal you can’t sell on eBay, if eBay allowed Google Checkout or NoChex etc, then I would just use them but they don’t as eBay owns Paypal. I have emailed Paypal over and over and get the same automated response: “Your account is permanently limited this decision can not be removed”, etc. So as of today i have complained to the financial ombudsman service, I have emailed Paypal daily and I am collecting every piece of information on my situation that I can to give to my solicitor to see if there’s anything that can be done. Basically I need eBay but to use eBay you need Paypal, I have offered to have a retained balance, etc, but Paypal will not respond This is why I had to enlist Auction Essistance to help me go "Stealth and sell again. It is not the best solution, but if you are in my situation where PayPal offers no help whatsoever, it may be the only solution.

Because of problems in the past of Paypal defaulting to my bank account for all payments, I deleted all payment methods except for one default credit card, a mastercard, to be used as payment for all transactions. This was done over a year ago. Now today I noticed that my default credit card suddenly changed to an American Express credit card that I know I deleted from the list of payment methods a year ago. When I checked the settings on Paypal the default was still set to my mastercard but when I am actually paying for a transaction from ebay the American Express card is listed as the default. When I called Paypal about this they, of course, blamed it on me and say it was my mistake. I know the American Express credit card shouldn't be in their system since I deleted it a year ago. How it showed up again is a mystery. All I know is something fishy is going on with Paypal. It is my guess that they probably make more money when a buyer uses an American Express card verses a Mastercard or Visa?

So despite paying hundreds of dollars in Paypal fees, maintaining a business account for months without issue, being as honest as I could be to a whole line of agents that seldom know which department can help me, much less knowing what the answer to ANY QUESTION I POSE is; despite paying over $2200 dollars in charge backs that wiped out every dime I made, ALL OF WHICH I thought would earn me a degree of good faith, especially after hearing an Agent who shall remain unnamed, very nice guy actually, tell me that I had nothing to worry about, my account was in good standing and I had no reason to worry about being shut down. And sir, If you happen to read this and I hope you do, no hard feelings. YOU WERE RIGHT sir. There was no reason whatsoever to look at my account history and be concerned. How could you know another department would shut me down for no reason whatsoever. When I called back to explain to them the exact reason, after research on my end, the EXACT reason, why I was not in violation of any terms and conditions, and the site that I invest in works HAND IN HAND with paypal and has agreements WITH paypal exactly BECAUSE what we do IS permitted. So what can I do? I ask the Community or the ONE Agent who had it right. Mr. B? What can I do in the face of a company that seems to not care, and the more I point at where things are going, they continue RUNNING in that Direction... Do I have any Options? I have filed with the BBB, the Consumer Review website, and EBAY. Are there any other options to get their attention? I just want to continue doing business, that's all.

Paypal claims to ve so friendly and effecient. They are far from it, I have had nothing but problems with these incompetent idiots from day 1. Ive had money disappear from my account, with no explanation, Candice was extremely rude and un helpful. Madeline from the phillipnes office was quite unhelpful. Also what we want to do with our money is our business, yet they wanna tell us who we can and cant send a personal transfer to. PayPal is a joke to say it nicely. Complete tyranny and corruption, I am willing to bet that either Ebay will eventually drop them, or they will be the downfall and closing of ebay. Paypal allows UPS and FedEx to charge extra onto your account without your knowledge or consent, and refuses your claim when you file it, stating that since they have the paypal account information, they can charge whatever they want to and it is authorized by paypal. ***, who the *** are they to determine what the account holder deems acceptable and authorized ? BAD BUSINESS

We are a new ptc site (paid to click), we sale advertising to our members andpay our members for reading emails and participating within the site.We do notsale "Ad Packs", we sale Paid to Click Ad Credits,Banner Ad Credits, Featured TextAd Credits,Featured Link Ad Credits, and also we sale Rented Referrals (RR).This month of September, makes us being online for 4 months.Our site is Buxaccepted.com.We have become very successful these few short months we have been online.Also all ofour members trust us,and know that we are honest and we have proven many times over membershave gotten paid by us.Our business is a highly rated one, with good reviews from its members.We opened a Business PayPal account in June of this year 2016.We did what was required from PayPalto be able to use them as a payment processor.We even called to have mass pay enabled forour account. After PayPal approved Buxaccepted.com, we gladly placed the PayPal logo onour site.Then on Wednesday, August 31, 2016 at 05:40 PM, we received an email from PayPalstating: We have recently reviewed your PayPal account activity and determined thatyou are in violation of PayPal's Acceptable Use Policy regarding your salesor offers of PTC services on buxaccepted.com. As a result, your account has been limited temporarily. To help us resolve this, you will need to: - Remove PayPal as a payment option, as well as all references to PayPal,including the PayPal logo and/or shopping cart, from buxaccepted.com.- Submit the online Acceptable Use Policy affidavit. Here's how: Log in toyour PayPal account and go to our Resolution Center. Click "Resolve" under"Acceptable Use Policy." Please read the content of the PayPal UserAgreement and type "I agree" and/or click "Agree." The PayPal User Agreement, which you read and accepted when you createdyour account, states that PayPal, at its sole discretion, reserves theright to limit an account for any violation of the PayPal User Agreement,including the Acceptable Use Policy. Under the Acceptable Use Policy, PayPal may not be used to send or receivepayments that support pyramid or ponzi schemes, matrix programs, "get richquick" schemes, or certain multi-level marketing (MLM) programs. Inaddition, only approved MLM programs may be allowed. ---------------------------------We immediately did what PayPal requested so that PayPal would remove thelimits from our Business account.We placed the PayPal logo back on oursite, and we were able to continue business for 5 whole days!Then we receivedanother email from PayPal on Tuesday, September 6, 2016 at 02:32 PM we received an email from PayPal stating: We have recently reviewed your PayPal account activity, and determined thatyou are in violation of PayPal's Acceptable Use Policy regarding your sales/ offers on http://www.buxaccepted.com/. Please refer to:- Transaction 0991****SW813325W- Transaction 9PV865655V122****- Transaction 5M952****X582011B As a result, your account has been permanently limited and this cannot beappealed. Per the PayPal User Agreement, which you read and accepted when you createdyour account, we reserve the right to permanently limit an account due toan Acceptable Use Policy violation. We may hold any available balance inyour PayPal account for up to 180 days. In addition, you may be liable forany amount of damages PayPal incurs for each violation of the AcceptableUse Policy.-------------------These 3 transaction were for $25,$4 and $2, which members had paid for advertising.Why all of a sudden they have problems with these 3 transactions? At the time the limits had first started with PayPal, we had over 33,000 members and had alreadyreceived payments for advertising and paying members.Which we had already paid outover $12,000 in payments.I kept contacting PayPal by phone and they kept telling memy funds would be helt for 180 days and I could never use PayPal as a payment processoragain. On Thursday, September 8, 2016 at 07:04 PM we received an email from PayPal stating: Your account has been limited We routinely review account activity in the PayPal system. When we reviewedyour account, we noticed that your activity violates some of the agreementsyou have with us. Because of this, we’ve limited your accounts and can no longer offer ourservices to you. You’ll still be able to log in to view your transactionhistory, but you won’t be able to send or receive money. As allowed under the User Agreement, we’ll hold the money in your accountfor 45 days. We’ll use your balance to reimburse buyers who file claims,charge backs, or any other reversals against you. Before we reimburse thebuyer, in most cases, you’ll have a chance to respond to the claim,charge back, or reversal. We’ll send you an email after 45 days letting you know when you canwithdraw money from your accounts.--------------------They went from 180 days to 45 days?You falsely accused us of a non-fraudulent violation!Due to PayPal limiting the account to were we can not send or receive funds. PayPal has caused 16 unnecessary disputes filed by members against us!We sent PayPal actual proof that these members were sending them false claims, and the one that said his Card was unauthorized, we sent PayPal proof that the member made the purchase from his on account, yet PayPal sided in their favor!PayPal is deducting funds from the Business Accountto pay back these misleading false claims, although they got the actual proof from us,but still decided to favor the one's not being honest, the buyer's.We have no problem never using PayPal again!We just want our funds released so that we can transfer to another payment processor! Paypal is illegallyviolating the State Law,they can not hold a members funds for 45 days, not even 180 days!PayPal has a history of freezing members accounts and using members funds to gain a profit,this is also a violation to the SEC! Buxaccepted.comsupport@***.com

I tried more than 10 times to ask paypal for their help in regards to a watch from Russia that was send with a broken winding stem and spring. I ask to consider that I didnt ask for the full refund only part thereoff for repair since item is one of a kind and vintage. Paypal didnt provide me with a chance to appeal even after I asked them about 6 times and everytime they send me the same provocative message, that clearly indicates that they didnt red my full request, without considering sending a appeal link. in regards to claim PP-004-980-78*-804, I wish to file an appeal on the outcome of the claim.Claim state that I claim 179 usd but in claim description I did not claim that but I claimed 135.19 usd in the detailed description of my claim, which are the cost after an watchmaker accessed the damage. I only claimed for the repairs on item 135.19 usd far less than the 179usd paypal said I claim..And I ask paypal to send a link to upload pics of damage parts,but paypal didnt respondond to my message, I know paypal said in its blog there is an upload butten but I found none and Paypal did send me a link when I request it in the past. As can be seen the process was not fair and even though I complained in the message centre the full complaint were not considered and neither the fairness of the outcome. I did say and still say that I want to keep the item and let it be repair without sending it up and down from Russia. As could be seen at the long wait for my item I waited 50 days, which if send up and down for repairs can be 100 days of waiting and I still will incur the cost. I dont wish to return the item since it is not damaged beyond repair. Therefore I ask for paypal to reevaluate the situation on the description of claim I send in and secondly on the unfair outcome in not taking the whole situation into account. If you still wish me to go the extra mile to make the appeal more formal please send me a link to appeal, since I asked over and over again for such link - more than 7 times , please look into the messages I send after the unfair putcome - but got instead an message back from someone who clearly didnt took the time of reading the essence and the request in my complaint. the paypal blog also complain that there is no link on the paypal site for an appeal even though paypal alledge so > >Seller's transaction ID: 9DN735698M610705H >Transaction date: 17 June 2016 >Transaction amount: -$179,00 USD >Your transaction ID: 1JU28688TK633****' >wf_country: 'ZA' ᐧ George Meyer Jul 28 to appeal, response ᐧ George Meyer Aug 4 to appeal, response ---------- Forwarded message ---------- From: George Meyer Date: Wed, Jul 27, 2016 at 9:33 AM Subject: appeal paypal desition as inconsiderate and unfair To: appeal@***.com, response@***.com PAypal : I want to ask for feedback to my complaint and if you considered my right to appeal. The reason is that paypal falsely claim that I claimed $179 usd but I claimed in my escelated claim $135 usd and I apeal with reason to keep the item. ᐧ Click here to Reply, Reply to all, or Forward 3.8 GB (25%) of 15 GB used Manage Terms - Privacy Last account activity: in 1 minute Open in 1 other location Details Tracking Help me 46 Views starting 2 months ago More details... 17 days ago viewed from 17 days ago viewed from 17 days ago viewed from 17 days ago viewed from 18 days ago viewed from 18 days ago viewed from a month ago viewed from a month ago viewed from a month ago viewed from a month ago viewed from See 36 more... People (2) appeal Add to

I called on 9/10 to ask for support my account problem and the girl who answered my phone was SUPER SUPER UNPROFESSIONAL and UNEDUCATED. This is REALLY REALLY TERRIBLE AND UNACCEPTED. If you have money to open the company and run business, you need to spend money to hire qualified staff to do the job but not *** *** to say *** thing. I called on 9/10 to ask for support my account problem and the girl who answered my phone was SUPER SUPER UNPROFESSIONAL and UNEDUCATED. This is REALLY REALLY TERRIBLE AND UNACCEPTED. If you have money to open the company and run business, you need to spend money to hire qualified staff to do the job but not *** *** to say *** thing.

pAYPAL TOLD ME WHY MY ACCOUNT GOT LIMITED BECAUSE I DID TO MANY DISPUTE .I YOUR ACCOUNT AND YOUR MONEY.WHEN YOUR ACCOUNT IS LIMITED YOU CAN NOTCLOSED YOUR ACCOUNT IT TOOK EFFECT LAST JUNE 0F 15 DONT USED PAYPAL. .I LIKE EBAY BUT EBAY STILL TAKE PAYPAL.I XCAN STILL BUY ONE EBAY BUT YOUR CREDIT OR DEBIT CARD IS PROCESS THREW PAYPAL .I DONT LIKE ITI BEEN FIGHTING THEM FOR A YEAR I TOLD THEM TO JUMP IN THE LAKE..I FEEL THERE SHOULD BE A FEDERAL LAW YOU HAVE RIGHT TO CLOSED YOUR ACCOUNT AND DUMP YOUR BAD OR GOOD RECOED FROM PAYPAL AND IT UP TO YOU IF YOU WANT ANOTHER PAYPAL ACCOUNT OR NOT I FEEL PAYPAL ISD BILLION DOLLAR COMPANYS

So I'm officially on day 4 of battling with these...wonderful people....and needless to say, I'm already done. I am in the process of trying to build a small business from the ground up, no loans or investors. ALL of my time and money have gone into this thus far. I ordered my Paypal Prepaid Mastercard last month and at first, things were just fine. You reload the card with Paypal My Cash cards, but low and behold, all of a sudden, none of the vendors in my town SELL these GD things anymore! They have more prepaid Mastercards (the temps you get before they send you the one with your name on it), but no My Cash cards. So I'm now at a point where the only way for me to get money into my paypal is a bank transfer. I don't have a bank account (I just don't like banks), but my roommate has one with Wells Fargo. So today, he deposited $175 from me to transfer to my paypal. We were able to get $50, but when we tried to do the rest, it stated that we could not use that card for this transaction. We figured maybe WF had put a hold on it for suspicious activity (we tried a few different amounts a couple times trying to figure out if we were maybe just trying to transfer too much at once), so we called WF customer service, just for them to tell us that his account was fine, the money was there and available, and that the issue was on the Paypal side. Long story short, we got sick of trying and he pulled the cash from the ATM and went and bought me another card to try from Freds. Turns out that all they had were these other prepaid mastercards, you can only have 1 hooked to your account, and there was no way to get it onto my existing permanent prepaid mastercard. I was given the run around on the phone for 4 hours tonight. No one understood what I was trying to tell them, or what I was trying to do. Since there is no one out here that I can find that sells these *** my cash cards, I have resorted to going against my better judgement and just applied online for an account with Wells Fargo myself, in hopes that we won't have this kind of run around again. I just used everything on this temporary card to purchase supplies needed for my upcoming business, and I'm just going to throw the card out now that it's served its purpose. Problem averted, but not solved. I don't see why it's so hard to do a simple task with this company that should have quite literally taken us maybe a grand total of 30 minutes to complete, travel time to the bank and all. Definitely don't plan on doing much more business with Paypal from here, though it will be necessary for taking some sorts of payment with my small business. Lesson learned!