Natalie P Hmn

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PayPal will steal your money and ban you from their service without any explanation or cause. BEWARE!

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PayPal will steal your money and ban you from their service without any explanation or cause....
I’m an entrepreneur who just started a new venture about a week before July 3rd, 2019. I was successful pretty quickly, with donations from friends, and a few sales, totaling a little over $550 in my PayPal within a weeks time. I didn’t remove or transfer any of my money out after making it because I was working on saving for a car and I trusted paypal to take care of my earnings, which turned out to be a huge mistake on my part. On July 3rd, 2019, I went to my PayPal to transfer a part of my earnings to my bank account and was greeted with a notification telling me that my money was on hold, and my account was limited. I immediately contacted PayPal customer service and was told my account was limited due to a misuse of the terms of service I’d agreed to when opening the account, and that they were authorized to hold my money for 180 days to protect them against any disputes or chargebacks. When I asked for the specific way in which I violated the acceptable terms of use, they told me for security reasons, they couldn’t disclose that information to me. I asked for a manager who informed me the only option I had was to file a lawsuit against PayPal, email a special investigation unit, or wait the 180 days. I emailed the address provided to me and an automatic response came back giving me no specifics, reiterating that my only course of action would be to wait the 180 days. After that 180 days, an email will be sent to me explaining options for transferring my balance out of the PayPal account. The email never disclosed the reason for the withholding of my money. I called PayPal customer service several times since then, using every possible resource at my disposal, asking as many questions as I could, trying to understand their justification for holding my money. I never received any explanation no matter how many times I called or emailed. On 12/16/2019, I called PayPal customer service knowing that the 180 day mark was coming up on 12/30/19, and they once again reassured me that PayPal will send an email on 12/30/19 giving me directions on how to transfer my money out. Today, 12/30/2019, I went in to the PayPal account to find my balance at $0.00. The only activity on the account was the transfer of my $551.00 out by PayPal, to PayPal, on 12/21/19. All the activity outlining who sent me payments and when before that date, disappeared. I called PayPal immediately and spoke to a customer service representative who told me that the money was taken to pay for “damages” that resulted from my violation of the acceptable use agreement. I asked them what damages had incurred, and they just repeated that I was the one who violated the terms of use, and that I need to go back and read their policy which authorizes them to seize up to $2500 in fines if it’s violated. I asked them why they told me I’d be able to transfer my money out if they were just going to take it from me anyway, and why they chose to wait until a week before I could access the money myself. Their response was that they couldn’t touch the money until 180 days, and once they could access it, they took it to pay for these “damages”. I was still not given any information on what I did that violated anything and was told there was absolutely nothing I could do. That money was earned, and donated, by my customers and friends who I’d already sent products, orders, and gifts to, despite PayPal’s withholding of my earnings. There were never any chargebacks, disputes, or refunds requested on any of the payments. They preyed upon a young entrepreneur because they saw me as an easy target, and they knew it was likely I’d never take them to court because I did not have the resources. I expressed to them that I needed that money to pay for my cost of living, and they didn’t care that it never their money to take. I’m now on track to getting legal help and every consumer review website and resource available, involved with my story. I will not just lay down and allow PayPal to use me like they’ve used over a million account holders in the past. They purposely prey upon those who they think will not take action against them. I played along for more than 6 months in the hopes that they’ll stay true to their promise of allowing me access to MY hard-earned money, and they made a huge mistake underestimating me. I hope this can warn others not to trust them. No matter how you choose to pay for their services, they will eventually find a way to take your money, too.
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Loss:
$553
Pros:
  • Easy transactions
  • Convenient
Cons:
  • Protects scammers not buyers
  • Sketchy business practices
  • Paypal unfairly permanently limiting my account
Reason of review:
Illegal seizure of account balance

Preferred solution: $551.89 transferred to my account, as originally promised

1 comment
Darren D Jzy

THEY ARE LIKE *** AND ALL HAVE ONE BUT THEIRS WILL SUCK YOUR MONEY UP!

Anonymous

Regarding a pending order

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The order didnt go thru still pending and there are two Should only be one Tried to call twice and sent a message Havent talked to anyone yet Would like to speak to someone ASAP
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Anonymous
map-marker Roanoke Rapids, North Carolina

Cant get my paypal acct canceled

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IAll im getting is poor service. Not with transactions they are great. I cant communicate with anyone. Keeps referring me back to help that in turn says call. I want to cancel my acct ..No more crap ...just cancel it. Dont tell me log in again . never wants to accept password. So CANCEL MY ACCT.
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Nettie C Ejo

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Verified Reviewer

Resolution

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Ive been calling and doing the help center dispute *** for over 24 hours. I have an unauthorized transaction and everything I try says same thing cant help me. This is $101.70 taken from me and nobody can tell me crap
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Loss:
$102
Pros:
  • Process charges
  • Nbo
Cons:
  • Late fees & poor customer service
  • Can block your account and refuse to release funds
  • Suck all over

Preferred solution: Full refund

Ermelindo A Maw

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Verified Reviewer

Unnecessary hold on a payment to me.

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Not a good experience with Paypal. I repair saxophones. I repaired a saxophone, and shipped it back by FedEx. The customer sent me the payment both for the service and shipping via Paypal. He used Paypal account that had a different address, than the shipping to address. That triggered a 21 day hold on my money. Even though I provided FedEx tracking number and proof it was delivered, they still will not release money.
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Pros:
  • Its popularity
Cons:
  • Often times not fair in its decisions
  • Too restrictive
  • Hold on money policy is horrible

Preferred solution: Release my money immediately!

User's recommendation: Don't use Paypal.

Todd G Qfd

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Verified Reviewer

Pissed

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PayPal are criminals, I have been trying to get my two thousand dollars that was paid to me through PayPal, its now 6weeks and I cant get my money, they dont talk to you if you call , the message are just generic bull , Im filling a complaint with the California state attorney office, I probably be starving and dead. Before PayPal trys to give me my money , I would never even think of doing business with them, they also own eBay well Im not going to eBay ever again. PayPal should be put out of business and locked up
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Loss:
$205800
Pros:
  • There are no pros
Cons:
  • Paypal are criminals

Preferred solution: Full refund

User's recommendation: Don’t do business with PayPal they steal your money

Anonymous
map-marker Los Angeles, California

Suspend account

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Wont let me delete account until I provide SSN. Paypal will only close my account after I provide social. Thats the reason I dont want to use PayPal because Im afraid they will misuse it.
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User's recommendation: Venmo. No fees.

Anonymous
map-marker San Jose, California

Account limited access

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My Paypal account has a limited access due to unauthorized transactions. I informed Paypal and my Bank and all problems have been resolved. Then I sent to Paypal all informations as requested but I do net hear from Paypal, so PissedConsumer help me to contact Paypal. Now everything is OK : I've just received a reply from Paypal saying that my account has been restored. Thanks to PissedConsumer for helping me. I will recommend PissedConsumer to all friends. st
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User's recommendation: Yes I will

Anonymous
map-marker Westminster, Maryland

Singer Sewing machine scam

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PayPal - Singer Sewing machine scam
PayPal - Singer Sewing machine scam - Image 2
PayPal - Singer Sewing machine scam - Image 3
I fell for a scam on a website I thought was for Singer Sewing machine. I filed a dispute with PayPal and despite the fact that I have proof that I was scammed, PayPal has told me that I can no longer use it. Until WE THE PEOPLE stand together we will ALL be powerless to affect change. STOP using PayPal. The photos are of the supposed Singer Sewing Machine that PayPal doesn't care about. All PayPal cares about is the money they get from the seller
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User's recommendation: Stop using PayPal

Nancy P Kys
map-marker Mount Vernon, Washington

Deposit

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Where my missing money I deposit money last week and it is still not posted
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Loss:
$120

Preferred solution: Where’s my deposit

Anonymous
map-marker Colchester, England

Cant sign in

Hello, I cant sign in because the 2nd stage verification code is going to my old phone number, so I cant receive it to sign in. My new number is 07885 43****, thanks
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Satyendra P Bof

Amount deposits

The small amount was not credited to my account. activated till now. please help me out. is number per state of India.
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Michael S Zbf

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Verified Reviewer

No review

Fraud from the seller on eBay
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Loss:
$400
Pros:
  • No pros as far as i am concerned
Cons:
  • No way to talk to a real person anymore

Preferred solution: Full refund

User's recommendation: I have no suggestions for customers

Michelle L Ubd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Close my account

I have been contacting PayPal so many times to cancel any charge since March 2020 but nobody respond it. Please close my account immediately for today. Thank you for your business. Michelle Le
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Loss:
$21
Cons:
  • No problems

Preferred solution: Full refund

Phelim M

My money is on hold why

I cant withdraw my money is on hold in my fiends account
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