money account customer service customer service bank card credit card credit payment

Appealing on time or not on time???? | PayPal review from Chiang Mai, Chiang Mai

Hello on 9 february paypal send an e-mail that they have decided to refund my buyer. and inviting me to make an appeal. on 9 february i sent the tracking number to paypal and tracking result stating that the buyer received the merchandise on 8th february. on 14th february i upload all the documents with buyer proof signature on delivery documebts. on 19th february i got an email of paypal telling me that my appeal was made too late( ?????_ it has been made the same day they informed me about their decision to favour the buyer. chansondeprevert@gmail.com
View full review
Review
#794566 Review #794566 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Poor customer service

PAYPAL. Consumer doesn't matter. Seems that to paypal only money matters.

1.2
Details
I unsuccessfully spent several hours trying to find out information about paypal's policies concerning my account and in resolving a payment to ebay. Paypal is a business that does not earn the trust of the public to ask for sensitive information such as your social security number, date of birth, financial accounts or credit/debit card numbers. Their customer service is disastrous. When you call paypal which is not even an 800 number, the pre-programmed system asks you for the last 4 digits of your credit card number regardless if you have an account or not. It does not provide an option to speak with paypal representatives without providing said 4 digits unless you persist and repeat "Agent" about 100 times while trying to keep your cool. What if you just want to speak with someone to feel safe about opening an account with them? You have no choice but to find out that the live persons who finally answer are trained to read from a script with no authority to resolve issues or answer any question in depth. I wonder why they haven't been replaced by robots yet...who just like the programmed voice system are designed to make you struggle with the recording to keep you from reaching a live person who could actually be helpful. I wanted to make a one time purchase for 80 dollars on ebay and was asked to open a paypal account even though the payment page offered a guest payment via debit/credit card only to repeatedly decline processing. Opening a paypal account requires providing your SSN and/or copy of your driver's license and all other personal information which I did not feel comfortable providing after a day long of frustrating customer service experiences. What if later on a real issue came up as you can read about in so many postings made by disappointed paypal users... How can anyone trust a company that lives in cyberspace and can't be reached for the most part, who doesn't even provide an email address in a visible manner, impossible to find for the general public, which only lets you speak with people somewhere in the Phillipines, India or where ever in the world who don't do anything more than read a script in dealing with someone? The long wait on the phone is another frustrating predicament. After all we are dealing with people's money in the hands of a business that lacks transparency, integrity and consistency according to my experience with them all day today. On top of that they have limited hours of operation in which they can be reached. This is unheard of for a financial business of their magnitude with some 179 million accounts!!!!!!! I had to call 4 times requesting to speak with a supervisor. Once I had her on the phone, she told me that I can use a 'my cash paypal card' to add money to an old existing paypal account that was established before the requirements of providing all your sensitive information. Since I already received contradicting information from paypal customer service all day, I double checked on the 'my cash paypal' website and called reaching a live person (which was almost impossible due to similar phone recordings) only to find out it wasn't so. You can find so many online posts by angry people having had horrible experiences with paypal that I wonder why the public puts up with this! I have lost all confidence in dealing with paypal and providing sensitive information to them. I understand that it is mandatory for financial institutions to request a SSN according to the Patriot Act, but a company that is impossible to reach, has misinformed, badly trained representatives and doesn't even provide an email address to the public is a shady operation that should not have the right to request private information. They even require that sensitive information if anyone just wants to add a bank card to paypal. WHY???? That person's validity has already been verified through the bank that provided him/her with a bank card. You can use a debit or credit card anywhere on the web to make a purchase without providing your SSN. This is seriously flawed with paypal! They monopolize on ebay payments and collect more information by millions of people than necessary, freezing their accounts and holding their money for some 180 days with questionable excuses. Is that how they've become so profitable? For all I know know, they are not trustworthy in my book. For the benefit of the public, these and all other negative issues and experiences by people dealing with paypal need to be addressed by as many people as possible publicly to have paypal correct their procedures and customer relations so that the public is no longer stressed by self serving paypal actions and protected from such dubious business practice.
View full review
Review
#793997 Review #793997 is a subjective opinion of poster.
Cons
  • Policies
  • Lack of communication
  • Service
Reason of review
Poor customer service
Tags
  • Paypal Customer Service Sucks
  • Paypal Experience
  • Disappointed About Paypal

Crooks!!!!! | PayPal review from Louisville, Kentucky

1.0
Details
Paypal held back a payment for $197. for 3 weeks. I have excellent EBAY Rating' I was a seller and they decided to take the buyers side and withheold payments for 3 weeks, or more... They say it's common practice, I say it's bull#@#$ When you deal on EBAY you expect to get paid when the auction is won,, that way you can invest in other products..
View full review
Review
#793701 Review #793701 is a subjective opinion of poster.
Cons
  • Holding back money for 3 weeks
  • Paypal credit
  • Bad policies
Reason of review
Poor customer service
Loss
$197
Preferred solution
Let the company propose a solution

Transaction fees, Transfer limit, Check fee, Can't close account | PayPal review from San Diego, California

2.2
Details
Forgot I even had an account until a customer paid a $555.12 bill through PayPal Transaction cost me almost $17.00 in PayPal fees. Can only transfer $500/month to my bank account unless I provide SSAN or let them link to my debit card -Already gave them links to my bank account and logged in through PayPal web page where the disclaimer says: "Don't worry, we don't save the login information" - No way I'm giving them more information. $38 and change stuck in the account -Can't transfer until next month -Can get a paper check snail-mailed FOR AN ADDITONAL FEE AND 5 - 7 BUSINESS DAY DELAY Customer service says next time: "Click on Refund Payment and then contact the customer for another form of payment." How about I just close the account so nobody can use it to send payments? SURPRISE! ***CAN'T EVEN CLOSE OR SUSPENDTHE *** ACCOUNT UNTIL ZERO BALANCE*** TIP: To prevent any more customers from paying via PayPal I had to: 1. Add a new email address 2. Confirm email address 3. Make new email address 'Primary Account' If customers don't have the email address on the account they can't send payments. Next steps: 1. Transfer remaining balance next month 2. CLOSE PAYPAL ACCOUNT
View full review
Review
#787272 Review #787272 is a subjective opinion of poster.
Product
Paypal Account
Cons
  • Cannot suspend or close account
  • Transaction fee
  • Check fee
Reason of review
Pricing issue
Preferred solution
CLOSE MY ACCOUNT
Tags
  • Paypal Limited Account
  • Paypal Check Fee
  • Paypal Transaction Fee
  • Paypal Transfer Limit
  • Paypal Personal Information

Paypal Refuses To Return Money

I started a small home business because I'm elderly and disabled. I asked my customers to pay me with a Paypal cash card which I added to my online Paypal account. I thought that was how to use the account and I felt safe because others wouldn't have my bank account information. They said they sent me an email telling me not to do this, but I don't remember ever seeing the email. Paypal closed my account that had a balance of $100 in it and refused to give it to me. They said I could have it in about 6 months, that they would send it to me. That has been over a year ago. I actually forgot about it. When I call them, they say I have a zero balance, but when I talk to a person they can see the $100. This tells me that they purposely try and steal your money. I bought a $200 cash card on January 27,2016, to pay a girl for an item. When she tried to load the card to her account it wouldn't load. She called Paypal and they said she had some error code and that whoever purchased the card would have to get the money off the card. I called Paypal and followed their instructions to get a refund. They sent me an email saying they reviewed my claim and I should be able to redeem it; although, my account was closed permanently over a year ago and PP will not allow me to use it. Their response is that they are sorry I lost my money.?? I discovered that the bank behind the card is GE Capital - that old company that swindled so many people and had to change their name. The new name they operate under is Syncroany Bank. When you call the number on the back of the cash card 1-855-721-5035 it is supposed to be that bank. The number for PP directly is 1-888-221-1161. But...you will not get any help from them either. My opinion is this is a scam operation. They prey on people who just don't understand how THEY want you to use their system and then punish you by keeping your money. It's usually not an amount that would warrant hiring an attorney, so they get away with it. Who knows how many thousands of dollars they have of people's money like me. They must also be tight with the government, because they are now immune to a class action suit, which has been filed against them in the past. I would strongly discourage anyone from using Paypal. What's the difference in an identity thief stealing your money or PP stealing it? It will be very sad for people like this when Jesus comes to rule this earth, there will be justice then and people like this will be in a very bad place.
View full review
Review
#783413 Review #783413 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Problems with payment
1.0
Details
The negligence of Paypal to rectify a simple billing mistake (on their part) resulted in $108.00 of late fee charges to me by my bank. The situation is as follows: I changed my "primary bank" with Paypal to SESLOC credit union, because I had relocated to another state...
View full review
1 comment
Anonymous
#1105278

It appears you're not understanding PayPal protocol for utilizing the optional back-up funding sources.

Per the user agreement, the account holder is responsible for managing flow of funds and ensuring the back up accounts are sufficiently endowed to be able to cover your overspending.

Also, you seem extremely confused!

You are allowed to link ONE bank account ONLY.

..... Start over if you need to!

Review
#782618 Review #782618 is a subjective opinion of poster.
Product
Paypal Account
Cons
  • Negligence
  • Paypal run around
  • Service
Reason of review
Problems with payment
Loss
$108
Preferred solution
compensation of $108.00
Tags
  • PayPal sucks
2.0
Details
Paypal wants to close my account with no reason
Paypal wants to close my account with no reason
Paypal wants to close my account with no reason

Update by user Feb 08, 2016

And again, same reply with another ludicrous reason "PayPal reserves the right to limit access to any account reported to be involved in possible fraudulent or high risk behavior."

I am the one reporting a phishing site, I am also the one punished for that.

Thank you, Pay...

View full review
3 comments
Anonymous
#1339462

Paypal is a nightmare. I wouldn't do business with them.

View more comments
Review
#780912 Review #780912 is a subjective opinion of poster.
Service
Paypal Customer Care
Pros
  • Ease of use
Cons
  • Deception
  • Extremely poor customer service
  • Paypal manipulation of my account
Reason of review
Poor customer service
Loss
$117
Preferred solution
Reinstate ma account so I can withdraw my funds.
Tags
  • PayPal sucks
  • account suspened
  • account deleted
  • Account Closed
  • Limited Account
  • 180 days
  • paypal ban
  • paypal account locked

Strange partners PayPal choose

4.3
Details
I have no idea what PayPal calls balance on the account as basically I can't have any money on PayPal account itself, only on linked card/bank accounts. At least today I went to CVS to buy GreenDot card which is actually just prepaid Visa card. Meanwhile it happened I can NOT transfer money from the card to PayPal, I only can link the card to my account, but GreenDot will charge me every month $5.65 or something like this. WTF ? Is it side business for Paypal or what is this scheme to make you buy transfer card from which you can not transfer? Well, I expected a little better from PayPal.
View full review
Review
#779049 Review #779049 is a subjective opinion of poster.
Product
Paypal Prepaid Card
Reason of review
Not as described/ advertised

Bitting the hand that FEES them | PayPal review from Boca Raton, Florida

1.3
Details
Banned permanently without fault, due to A family member linked my paypal as they forget theirs (or so they say) to their ebay to sell an item which turned out to be some kind of policy violation but my account is also banned taking out 2 accounts when only 1 had a listing violation if i was new customer i could maybe understand but a former top rated powerseller with 100% feedback and almost two decades paying their fees which were 3x more than my rent when i was selling full time, i can't imagine how they treat their less than perfect customers! I have appealed as even ebay said i should do but paypal doesn't know or care about justice just freezing funds to profit by Barclay (BCS)'s Global Investments. No minimum balance is required, and the fund's current interest rate is 3.46%. PayPal funds freeze draws fire as paypal will not disclose what percentage of PayPal's 57 million active account holders have enrolled in the fund. Most likely all frozen accounts why else would they want to hold for 6 months, PROFIT.
View full review
Review
#775328 Review #775328 is a subjective opinion of poster.
Service
Paypal Customer Care
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Let the company propose a solution

Beware of PayPal Gold Membership Charge

3.3
Details
Why should a private individual be processing an auto renewal for a PayPal Gold Membership? Besides, I don't know what a Gold Membership is or if I ever use it. I think not. I contacted the PayPal dispute resolution department. They returned an email stating the transaction was placed on hold. The next day the my acount was charged for the transaction. The dispute center said there is nothing they could do because I had authorized the transaction. Really. I assume the authorization was/is buried in a third party contract. But who? PayPal is certainly in collusion with the process. I suspect that this is a work at home scam that not only does PayPal have knowledge of, but likely constructed the system by which 1,000s and 1,000s of consumers are unwittingly charged for a Gold Membership. Shame on you PayPal. I cancelled my PayPal account today. I expect some form of retaliation from PayPal. I'll let you know it it happens.
View full review
Review
#774963 Review #774963 is a subjective opinion of poster.
Product
Paypal Account
Pros
  • It until now
Cons
  • Authorized transaction process
Reason of review
Problems with payment
Loss
$17
Preferred solution
Full refund
Tags
  • Gold Membership Scam