PayPal Reviews and Complaints
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Is this your company?
5
ISSUES RESOLVED
662
TOTAL REVIEWS
$2.9M
CLAIMED LOSSES
$9.1K
AVG LOSS
52.4K
PAGE VIEWS
What's your story with this company?
Ask a Question About PayPal
Cons
- Customer service
- Fraudulent activity
- Way they treat customers
Pros
- Ease of use
- It until now
- Offered a convenience which was good for the time being
Latest review first
- Latest review first
- Most helpful reviews first
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Paypal does not know how to get a seller refund.
I purchased an item on E-bay, turns out it is listed as stolen by Amazon and cannot be registered. Paypal reviewed the dispute and ruled in my favor. However they could not get seller to make the refund, E-bay would not help either.
Review
Reason of review
Return, Exchange or Cancellation Policy
Do not use gift cards with Paypal
I used a VISA gift card for a purchase. It took months to get a resolution due to a non delivery. The company refunded my money. BUT the gift card had expired by then. PayPal refund went to the gift card but I do not have access to that gift card any longer. So I am out that money. DO NOT USE GIFT CARDS WITH PAYPAL. Also, just try to talk to anyone at PayPal. You just get canned, boiler plate emails that are worthless. Customer service is ZERO.
Review
Paypal is horrible thieves w no customer service
I had some chargebacks for sports cards they were approved. Before I had a chance to ship back they decided to close my account and customer rep said We don’t need your business. I had used paypal for 20 years and could not access info for credit card company. What a horrible business plan, I received no shipping info and still can not access for info! They are all about the vendor and could care less about the customer!
Review
Service
Paypal Manager
Do not use paypal - site doesnt work and they hold your money
I have had nothing but problems. they add fees to do anything, their website doesn't work, then when you call their security questions aren't accurate, then they lock your account and refuse to pay. Stay away from paypal
Review
Sold $5K Andrew Luck rookie card in April 2019. Buyer received, asked for another. Sold another to him, USPS didn't scan this second package at delivery (signature confirmation/insurance was purchased). Luck shockingly retired 5 months later. That buyer, same evening...
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Review
Service
Paypal Claim
Pros
- Accepted everywhere
Cons
- Way i was treated
- Get rid of their customer instead of working with them
- Not reliable
Reason of review
Poor customer service
Loss
$5000
Preferred solution
My money back. Sided with ethical seller, not fraudulent buyer gaming the system and PayPal due to abusive buying practices and buyers remorse half a year later.
Update by user Sep 27
ok.. the bbb has till oct 3 to let me know of the outcome of my problem..
paypal.. keeps sending me messages saying the same thing..
they never had my permission to use anything but my card.. if my deposit had not gotten there yet they was to deny it until it was.....
Review
Product
Paypal Account
Cons
- Not customer friendly wont admit to fault
Reason of review
Problems with payment
Loss
$247
Preferred solution
Full refund
ok paypal took it upon thmselves to create a charge .. they have never had my permission to use anything but my mastercard .. the funds did not immediately go on my card to make the purchase so instead of waiting for it too they did something wrongfull they made a...
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Review
PayPal - A bunch of dun ***
I open a account before I even had one transion on it they send me a notice that I had suppious activey on my account and need to send them prove of my indent wich I did and then they still would not remove my restrictons on my account.i try to close my account and get my money they said I could not. what a bunch of dunneys
Review
Reason of review
Access/ activation issues
Loss
$50
Preferred solution
Full refund
Over the past 3 months, I have ordered products from companies and used PayPal a method of payment. The items were always shipped to my current/new address. Last week I ordered several items from Groupon, and the items were shipped to an address that I no longer live...
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Review
Service
Paypal Customer Care
Cons
- Customer service rude
- Lack of emotional intelligence
- Robots
Reason of review
Poor customer service
Loss
$101
Preferred solution
Full refund
Tags
PayPal - Customer service LIED to my.
I noticed 2 emails from PayPal about charges that I didn't make. Logged in to my account and disputed the charges. One charge was small but the second one hit my bank for everything I had in it. The next day I received notice from them that the declined my dispute. Called customer service and talked to a real person. they understood my account was hacked and told me that they reverced the charges and I should see them back in one to two days. Two days later not only did I not get the money the sent me more emails saying the charges were not reversed because it follows my normal account activity what ever that means. I just closed my account and they will never get me again!!! PAYPAL SUCKS !!!
Review
Service
Paypal Claim
Cons
- Rip people off
Reason of review
Poor customer service
Loss
$55
Preferred solution
Full refund
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