PayPal Reviews

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18 year customer.

Excellent service and security. Always very responsive.
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ID
#1447258 Review #1447258 is a subjective opinion of poster.
Location
Westlake Village, California
Service
Paypal Customer Care
Reason of review
Good customer service
New Reviewer

PayPal Is Inefficient For This Reason

I like PayPal for a number of different reasons, however, the company is seriously "behind the times" for one specific reason. PayPal doesn't allow their users to download any information associated with their PayPal Credit Account (or any credit card issued through PayPal) from their website. I use Quicken software to manage my finances. I'm able to download my financial data from my bank and several creditors using Quicken without any problem whatsoever... EXCEPT for PayPal. Not being able to download my financial information from PayPal is inconvenient. If I'm unable to download my financial information from a company that provides me with a service relating to my finances, then that company isn't worth using. I have a bit of debt to pay off with PayPal, but once that's done I'm thinking about dumping PayPal altogether.
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ID
#1445490 Review #1445490 is a subjective opinion of poster.
Service
Paypal Credit Card Payment Processing Service
Pros
  • Offered a convenience which was good for the time being
Cons
  • Way they treat customers
  • Lack of care
Reason of review
Downloading Financial Information
Preferred solution
Let the company propose a solution
New Reviewer
If you never heard about “Same zip code scam,” please Google it and you will see many people complain about it in past few years. I used eBay and Paypal from 2011 and I have 2 accounts. Totally, I almost did 1000+ buying and selling transactions with 100% positive...
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ID
#1444423 Review #1444423 is a subjective opinion of poster.
Location
San Jose, California
Service
Paypal Customer Care
Reason of review
Poor customer service
Loss
$1060
Preferred solution
Let the company propose a solution
New Reviewer

Customer Service

Bought item on facebook for $130.00 with a link directing me to Paypal. I have a business and have been using PayPal before the public offering in 1990s both for business and personal. I paid the $130.00 with the link provided but the seller fell off the face of the earth with my $130.00. I called PayPal customer service and spoke with Kristy. I mentioned to Kristy that my relationship with PayPal exceeds 20yrs, etc....both business and personal.....I continued to explain my dilemma about purchase etc...I mentioned again that i have never witnessed this scam in my relationship with paypal in the 20 yrs i've had and the thousand of transactions with paypal. At this moment Kristy said you told me you have been using paypal for over 20 yrs...I responded with the least you could do Kristy is thank me for all the years i've been devoted to paypal....Kristy has zero customer service skills and knows nothing about guest loyalty. It's a disgrace that anyone would employ such a pathetic representative.
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1 comment
#1624892

Paypal have limited my account until I provide supplier receipts and business details. Thing is, I don't run a business of any sort.

This happened after I received 2 friends and family payments. Paypal are ignoring my emails, my tweets and my facebook messages.

Customer services just leave you waiting for hours on end. They are truly an awful, fraudulant set-up.

ID
#1441847 Review #1441847 is a subjective opinion of poster.
New Reviewer
Signed up for Paypal Credit on 12/19/18. 2 days later I tried to use it and it just doesn't work. On Ebay it will show Paypal Credit as grayed out and when you click on it to show why it just says this: PayPal Credit isn't eligible for this purchase, which may be due...
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1 comment
#1626001

You say you signed up, but you were not approved. What did you think?

ID
#1431424 Review #1431424 is a subjective opinion of poster.
Location
Hayward, California
Service
Paypal Credit Card Payment Processing Service
Cons
  • Way they treat customers
  • Zero customer service
  • Way i was treated
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

PayPal needs to go out of business and have a responsible company take over

PayPal has the worse customer service, second only to AT&T. They hold funds that have been released by eBay for 24 hours or more, even after they know the item was delivered. It's time to stop using PayPal and let them go the way of the dodo. For what they charge to use their service they should not hold funds to collect more interest themselves. Quit PayPal now. Pay with your card/acct instead.
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ID
#1429465 Review #1429465 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Paypal Payment Processing Service
Cons
  • Illegally hold funds
Reason of review
Holding funds once item was delivered
Loss
$101
Preferred solution
Pack up your tents
New Reviewer
Wrong plug, no response from PayPal
I ordered an air purifier from a company on FaceBook. It came from China with what I assume is an European plug. I’m in the US so the item is unusable. I requested a refund of $29.97 and the seller agreed if I return the item. We’ll return shipping is $49.00 USPS. So I...
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1 comment
#1614007

Your initial mistake was in answering an ad on Facebook. Not a good idea to trust any ad on any social media site.

Period. The plug you received looks like a "type C" plug used in various European countries. You can buy an adapter plug to make it usable in the US as long as you verify it is not for a 220v or other system and is for our 115v.

You can probably also buy a converter to make it usable in the US but then you are going to pay more money for something that probably doesn't cost what a converter will cost. Bottom line, re-evaluate your shopping from ads on social media, and dump PayPal and go to a real bank with a checking and savings account and also a credit card----never a debit card, of course as they are extremely dangerous.

ID
#1425449 Review #1425449 is a subjective opinion of poster.
Location
Manchester, New Hampshire
Service
Paypal Claim
Pros
  • How easy it is to urchase through them
Cons
  • Paypals inability to communicate
  • It is very difficult to get a resolution to a problem
Reason of review
Poor customer service
Loss
$30
Preferred solution
Full refund

Good Experience

I ordered a blanket from Actifyer and received a tracking number. Turns out the number was bogus. Tried numerous times to contact the company. Website couldn't be found. I had paid through PayPal and filed a dispute with them. A company with a different name claimed it was delivered. It wasn't. PayPal determined in my favor and returned my $70. It was a good outcome for me and couldn't be happier.
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1 comment
#1811799

You couldnt be happier that your time was wasted? PayPal is only baiting you.

Theyll get their $70.00 back. Guaranteed.

You're right where they want you. In an assumption debt of gratitude.

ID
#1419017 Review #1419017 is a subjective opinion of poster.
Location
Bentonville, Arkansas
Service
Paypal Payment Processing Service

Cancel account

Since I went to the better business on PayPal and wrote on there Facebook page how *** they are the cancel my account I have to use my card on file if I go thru them. PayPal is a joke I would tell anyone and everyone don’t use them.
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ID
#1417055 Review #1417055 is a subjective opinion of poster.
Location
Irvine, California
Product
Paypal Account
Junior Reviewer

Stay away from paypal and ebay!!!!!!!

I went online to ebay to make a purchase. at checkout paypal said my credit card info needed to be updated. So I went to paypal. their site had me "update" a card that was not expired nor out of date. I then asked to make the purchase. Paypal charged my credit card instead of withdrawing from my checking account like I have always done (for well over 12 years - maybe even 15) When I clicked on live chat the rep there wasted 22 minutes of my time "verifying" my info - then told me that he had very limited info and I would have to call their help desk at 888-221-****. After beinging on hold now for 2 hours and 24 minutes and having explained the problem to 4 people that each promised to correct the error . I am STILL waiting and have no resolution STAY AWAY FROM PAYPAL AND EVERY BUSINESS THAT USES THEM ESPICAIILY EBAY!!!!!!!! THEY do not believe in customer service and they will cheat you and your loved ones whenever they can
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ID
#1411084 Review #1411084 is a subjective opinion of poster.
Location
La Vista, Nebraska
Service
Paypal Customer Care
Cons
  • Zero customer service
Reason of review
Problems with payment
Loss
$40
Preferred solution
Full refund
New Reviewer

PayPal Dispute Department is Helpless and Unfair

I'm a seller for this eBay transaction for the on Oct 15, 2018. Upon receiving the item, this buyer claimed with eBay that my item wasn't as described and requested for a refund. However, at the same time, eBay closed his account for potential fraudulent activity. Then, the buyer filed a dispute directly with PayPal on Nov 7, 2018. PayPal requested the buyer to send the item back to me with tracking number which wasn't delivered to my address but to an KFC restaurant in my city Even though I submitted my proof showing the buyer shipped item to an KFC restaurant, but PayPal still refunded the buyer and closed the case. I didn't get my item back and lost the money. This is totally PayPal's mistake.How could PayPal resolved the case in this buyer's favor without investigating and looking into my supported documents. I was on the phone with customer service every day for couple hours but it seems like the problem is still there. All I could hear everyday is that buyer did return the item to the right address which was showed only city name, state and zip code is matching; but, the actual address is an KFC. I strongly believe this could be a new scam technique which exposes to the major loophole with PayPal. I talked to Mr Nick (supervisor at Dispute Department) on Nov 24. He said he understand my situation and processed the refund for me and clarified that I should receive my credit back within 24 hours. However, I didn't receive any credits so I decided to call back and talked to Mr Mark (supervisor at dispute department) on Nov 25. This time, Mr Mark refused to help me no more and still decided the case in favor of the buyer. I really don't know what to do in this case since I'm the victim of this scam pool. I do believe I'm not the only victim for being scammed by potential fraudulent buyers.
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ID
#1407981 Review #1407981 is a subjective opinion of poster.
Service
Paypal Customer Care
Cons
  • Paypal resolved the case in favor of fraud buyer
Reason of review
Resolve Unfair for Fraud Buyer
Loss
$365
Preferred solution
Full refund
New Reviewer
Ordered security camera thru Ebay. It arrives dead on arrival. The seller wants me to send pictures of the connections I do that. Then they ask for a video. I go thru PayPal tell them it it DOA and I want my money returned. They send a email saying to return product to...
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ID
#1405497 Review #1405497 is a subjective opinion of poster.
Location
Visalia, California
Product
Paypal Account
Pros
  • Being able to keep my credit information away from sellers
Cons
  • Saying the complaint was fixed it was not
Reason of review
Poor customer service
Loss
$23
Preferred solution
Full refund

Pay pal has 500.00 of my money

my daughter sent me 500.00 to my phone number when i captured it and tried to put it in my bank paypal said I had a zero balance where did my money go
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ID
#1402370 Review #1402370 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Paypal Payment Processing Service
New Reviewer
My daughter sent me $500.00 thru paypal. I got the link where I could get the money. It said I captured it. It should have given me the option of where the money went. It did not give me an option and paypal said my balance was 000.00. I want to know who got my money....
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3 comments
#1630623

Theres no point in calling paypal you'll be on hold for hours just to be put on hold againa and again. Make sure to tell everyone not to use paypal

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ID
#1401668 Review #1401668 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Paypal Claim
Reason of review
Problems with payment
Preferred solution
Full refund
New Reviewer

PayPal new scams

PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
PayPal new scams
They first order was September 11 she send bad hair I order again item on September 19 .2018 they sellers never send me item PayPal let the sellers Get away with my money
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ID
#1401447 Review #1401447 is a subjective opinion of poster.
Location
Englewood Cliffs, New Jersey
Reason of review
Not as described/ advertised
Loss
$774
Preferred solution
Full refund