PayPal Reviews

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*** poor customer service

First they wont do anything when u report fraudulent charges. Now been waiting over 7 *** hours for an online chat representative. And not one to *** answered. N My card will work in store but not online. Very *** pissed they used to have great customer service.
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ID
#1906455 Review #1906455 is a subjective opinion of poster.
Location
Grafton, West Virginia

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Verified Reviewer
New Reviewer

Allows scammers to have accounts

PayPal - Allows scammers to have accounts
PayPal - Allows scammers to have accounts
PayPal - Allows scammers to have accounts
I order an article from a company that only accepted PayPal. The company does not exist and PayPal does not refund money. As long as they get the payment for the transaction they do not care who uses their services. I do not have a balance, I do not owe them anything and ID have tried closing my account and it won't allow me.

User's recommendation: Do NOT use PayPal.

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ID
#1906219 Review #1906219 is a subjective opinion of poster.
Cons
  • Refund policy and sellers scam
Loss
$100
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unauthorized transaction posted to my checking account in the amount of $700

PayPal - Unauthorized transaction posted to my checking account in the amount of $700
PayPal - Unauthorized transaction posted to my checking account in the amount of $700
On 5/1 I refunded the $700 that was sent to me by my sister (dcariaga@***.net) on 4/6 the $700 was taken from my checking account on 5/1 you claim that it was sent to her (dcariaga@***.net) on 5/1, if that is the case then why is her PayPal account telling her that the payment is still pending. The $700 that you tried to take from my checking account on 5/4 was unauthorized and was reported to my bank as a unauthorized transaction

User's recommendation: make sure that you double check every transaction you make with Paypal so you don't get screwed like they are trying to do with me is no assurance, ther's.

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ID
#1906207 Review #1906207 is a subjective opinion of poster.
Location
Tampa, Florida
Product
Paypal Account
Loss
$700
Preferred solution
Apology
New Reviewer

Won’t help recall money.

Im trying to get a money transfer that I sent to my fiancé approved through his account or sent back to me it was a transfer of 2500 dollars. We cant get it to finish transferring though.

User's recommendation: Don’t reccommend.

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ID
#1905063 Review #1905063 is a subjective opinion of poster.
Location
Fort Walton Beach, Florida
Service
Paypal Money Transfer
Pros
  • Process charges
Cons
  • Wont help transfer money or refund it
Loss
$2500
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Want to Delete my account permantly couldn't get into my my account

Just want to close my Account. My keychain password doesn't work to get in my amount.. You sent me a message that my account was limited and someone was trying to use the account. I haven't used the account for more than a year. I thought it was deleted. I just want to Close this account now.Please just help me close it.
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ID
#1904393 Review #1904393 is a subjective opinion of poster.
Location
Fresno, California
New Reviewer

Payment is still pending & need to cancel

Opened an investigation on an accidental transaction that is pending
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ID
#1903765 Review #1903765 is a subjective opinion of poster.
Location
Grapevine, Texas
Loss
$8
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Need to update phone but cannot login due to old phone number

I want to get into my account but I don't have the number. so sending a text message I will never. get. how can you login if your guys wont take the old number. My email is Oscar.eckford@***.net I would liketo be notified 2 51* ***-**** if possible.
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ID
#1903731 Review #1903731 is a subjective opinion of poster.
Product
Paypal Account
Loss
$1

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Verified Reviewer
New Reviewer
PayPal - Serious issues
PayPal - Serious issues
PayPal - Serious issues
PayPal - Serious issues
Dear Sir / Madam, I am writing to you to raise an issue about: Payment Services The issue that I have experienced was: I have been trying to resolve an issue that started on the 23rd of April, I have been on the PayPal app from then and still on it to this day and now...
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ID
#1903469 Review #1903469 is a subjective opinion of poster.
Service
Paypal Money Transfer
Pros
  • No pros
Cons
  • Fact that too many people and platforms rely on paypal only
  • Paypal account restriction as a reaction to my refund demand
  • Accusing someone of wrongdoing without evidence
Loss
$119
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Refund

I ordered product from famiex(order #3099). They received their money over 3 weeks ago that do not communicate to my satisfaction . As far as I'm concerned they haven't even shipped it out yet. I would just like a refund so I can order elsewhere. The order does not show in my PayPal amount but orginally it claimed to have gone thru PayPal.

User's recommendation: Do not order from these people.

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ID
#1903356 Review #1903356 is a subjective opinion of poster.
Loss
$73
Preferred solution
Full refund

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Verified Reviewer
Junior Reviewer

Did not get what I ordered.

PayPal - Did not get what I ordered.
I placed an order with a company that was unfamiliar to me and I used PayPal to pay because I thought that if something went wrong, PayPal would protect me. Well, I never got the item I ordered. The company apparently went out of business because it disappeared from the internet. For months I was not able to talk to anybody from that business and then somebody who said they were from that company sent me "evidence" that the package was delivered. This was from some secondary company that had "tracking" information that allegedly stated that the package was delivered to or near my mailbox. Meanwhile the official USPS site stated that there was a problem with this delivery (in red letters) and no tracking information was provided. The bottom line was that I did not receive this package. PayPal decided to accept the explanation from this company which is still not listed anywhere on the internet and they denied my claim for this so-called delivery. It was not a huge amount of money but it is the principle of this deception. What happened to the idea that "The customer is always right?" It is impossible to actually talk to a real person at PayPal, by the way, and if you think they are going to protect you in any way, dream on! I will be paying for everything I need from now on, directly using credit cards. At least when there is a problem, you can talk to somebody from the credit card company and my experience with them is that they believe what I say, and act accordingly.

User's recommendation: STAY AWAY FROM PAYPAL. THEY WILL NOT PROTECT YOUR INTERESTS IN ANY WAY.

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ID
#1902999 Review #1902999 is a subjective opinion of poster.
Cons
  • Does not provide a method to communicate with customer service
  • Will not protect buyers
  • Saying the complaint was fixed it was not
Loss
$60
Preferred solution
Full refund

HELP PLEASE EMERGENCY

PayPal - HELP PLEASE EMERGENCY
I sent my sister my money via PayPal and an agent was supposed to transfer her to limitations after speaking to her, and she's still stuck I need my money she was going to send it to her card and take it off for me we've tried everything no one is responding through message center. Please help I was in limitations it only took a day to take off.

User's recommendation: Don’t use a PayPal to transfer money to your card.

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ID
#1902632 Review #1902632 is a subjective opinion of poster.
Location
Los Angeles, California

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Verified Reviewer
New Reviewer

Resolved: I lost my phone number and i forgot my password

I lost my phone number and I forgot my password.

User's recommendation: Easy to use.

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Resolved
ID
#1902409 Review #1902409 is a subjective opinion of poster.
Service
Paypal Money Transfer
Pros
  • Easy transactions
Preferred solution
Apology

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Verified Reviewer
New Reviewer

No companyn delivey of goods from a scam

I ordered facemasks from the following company, I was given a tracking number which proved to be non existent. cn_ems. Problem is that the company I ordered fro was supposed to be a US company (advertised in small print as Pharma Depot). The tracking number given in the paypal transaction is LZ01187****CN ha which does not work. I find that this comapny is a Chinese company which if I knew I would never have ordered from because of delivery delays and potential scams. The order was supposed to have shipped on April 18/20. I cannot track it. complained to the resolution centre and tha got back to me stating that the complaint had been closed with no adequate explanation as to why. PayPals order protection is, from this experience bs. I want to find ways in which a can escaate my complaint and get the attention of PayPal, I don't believe that large companies like PayPal should get away with poor service and misadvertising such as they claim for their service and payment protection.
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ID
#1902323 Review #1902323 is a subjective opinion of poster.
Pros
  • You get a receipt for proof of payment online
  • Easy payment service
Cons
  • No phone number
  • Refund takes forever
  • Very poor resolution centre
Loss
$87
Preferred solution
Full refund
New Reviewer

Dissatisfied

Tried to send the money I received today to a new bank account I set up, instead it was sent to an old card to a bank account I no longer have access too. The set up for sending money to this new bank account was very unintuitive and I was led to believe the money was going to be sent to the new one. Once I get this cleared up if at all possible I will no longer be using your service, and if it is not cleared up I will be letting all social media contacts of mine about your horrible service, will shout it out to the world to get as many people I know to also discontinue. I know you do not give a rats *** but oh well, dont care about customers. Your customer help is also set up in such a way to make it as difficult as possible for your customers. Just complete dissatisfaction

User's recommendation: Do not get.

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ID
#1901127 Review #1901127 is a subjective opinion of poster.
Service
Paypal Money Transfer
Pros
  • No pros
Cons
  • Make it too difficult for consumer to prove charges
Loss
$70
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Unable to communicate with PayPal

It is virtually impossible to contact PayPal I had an issue and I was directed to their resolution center I filed my issue Then the issue was resolved So I attempted to let the resolution center know that my issue was resolved Impossible Then they try and help you with a robot chat machine It is very easy to spend money using PayPal But try and contact them A JOKE And it has always been this way The new excuse is the virus Give me a brake

User's recommendation: Ok unless you have a problem.

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ID
#1900844 Review #1900844 is a subjective opinion of poster.
Service
Paypal Customer Care
Preferred solution
Let the company propose a solution