money account customer service customer service bank card credit card credit payment
1.5
Details
No response from the legal department. The inferiority of my lawyer In July, my paypal problems started. After selling one watch to the US one to Taiwan my money in the amount of over 2100 dollars was blocked for 21 days without any reason. I made a phone call to...
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Review
#1082377 Review #1082377 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Poor customer service

PayPal with-holding my money

I lost my home because someone sold it to me that didn't own it . I became homeless . I am living literally out of my van . A dear friend sent me 650.00 to get me a place to live . He asked me if I had a Paypal account and I called them to make sure I was still active . They told me yes , even had some money there I had forgotten and they said I should have no problem accessing my gift of 650.00 . Well thier excuses are because my phone is a pre-paid phone they cannot verify I am who I am , even though I answered all the security questions and everything else they asked , including my debit card account numbers , I am denied access to this money . I called AT&T and asked them was the phone registered to me and they said YES , so I spoke with a Supervisor and she asked that I wait for up to 72 hours before returning the money to the sender for alternative methods of him sending me this money . She also said it was not a guarantee that I will be able then to access the money . I am homeless , 58 yrs old living in my van literally , I explained this and all that could be said was to just be patient and wait for money they have already recieved . Why ? Why do I need to wait for money that a friend sent me so that I could be safe in a motel/hotel ? I was told if I didn't like the policy of having to wait , I could cancel my money , return it and log out of PayPal . Fair enough ?
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Review
#1078733 Review #1078733 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Problems with payment
Loss
$651
Preferred solution
Deliver product or service ordered

Paypal holding funds 21 days

I have been a member since 2003. All of a sudden they are holding incoming funds for 21 days. All I get is excuses, the run around and I get no where. Nothing is resolved. There is no excuse to hold funds for 21 days. There is no shipping involved in my product. Products are picked up in person. My costumers are first met in person. I have explained this to paypal several times. They tell me to go on the website and mark it as processed and I can get the funds faster. When I do that, a week later I get an email telling me to process it. I have already done that. I even did it while talking to them on the phone. They won't release the money.
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Review
#1077336 Review #1077336 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
quit holding funds

PayPal holding refund for almost month

3.7
Details
PayPal withholding refund. I bought an Xbox from a lady on EBay. Something happened during shipping and the Xbox was defective. I contacted seller and we tried to figure out problem. Never could get it to work correctly in few days I had possession. Seller agreed for me to return. I returned the package . Seller got it and sent refund to PayPal for me. After PayPal fees, I was supposed to get refund of $85.15. This was like July 6. PayPal tried to tell me there wasn't a tracking number. I provided it and the updated progress through USPS. The seller has no problems with the return. PayPal refuses to give me the refund I am owed. They are holding my money unjustifiably. I want my money. It should not take 24-30 days for a PayPal member to get refunded.
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Review
#1073806 Review #1073806 is a subjective opinion of poster.
Service
Paypal Credit Card Payment Processing Service
Reason of review
Problems with payment
My account has been limited. I've been providing all the information requested on and on in the last 3 months. It shows in my dashboard that it all been accepted. I've called to the limitations department for the 4th time. Spoke with Steven ID:40657 who just repeats me...
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1 comment
Anonymous
#1349820

Paypal really fouled up my life. They allowed 5 very large and obviously fraudulent

transactions to drain my Paypal account - AND - my bank account !

My wife's account was also hacked but that's another though similar story.

They did repay the funds that were stolen but it took time, effort, aggravation, and endless telephone time being bounced from place to place on Earth. Of a total of at least 12 people over several days, only 2 of them were helpful.

Key Bank also dropped the ball. Despite being notified twice before the fraudulent transactions were posted, Key Bank allowed all to proceed and then charged overdraft fees ! More aggravation.

I closed the account I had for 42 years. Just the beginning of their foolishness described here.

Now I can't get Paypal to close that lousy account.

Somehow another $48 appeared in it and there is nowhere to send it. I used Paypal almost since the beginning of its existence, but no more.

Review
#1073500 Review #1073500 is a subjective opinion of poster.
Product
Paypal Account
Reason of review
Not as described/ advertised
3.1
Details
I recently had my pal pay account hacked into. I filed a fraud. There was like 8 changes. All of them where denied. I am a 65 year old woman and can't a ford to pay for something someone else bought. I can't believe they denied my claim. I will never use this again....
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1 comment
Anonymous
#1349830

I recently suffered a Paypal *** of Biblical proportions.

They eventually re-paid what had been stolen, but not without a world of aggravation and wasted time. Key Bank also fouled up badly.

You mentioned being 65. I'm 61 , but I don't see how that makes much difference.

If anything, you should be experienced in just about everything by now and be able to handle whatever aggravations arise.

Review
#1073452 Review #1073452 is a subjective opinion of poster.
Product
Paypal Account
Cons
  • Get rid of their customer instead of working with them
  • How the resolved my case
  • Do not help honest people
Reason of review
Fraud.
Loss
$1000
Preferred solution
Full refund

Paypal allowed a company to debit my account, now they want to wash they hands.

1.0
Details
I ordered a web monitoring service last year, cancelled the subscription, because the service was useless and Paypal allowed them to debit my account 1 year after I cancelled the subscription. On May 18th, Paypal allowed a company to debit my account for $99.95, I made several calls to Paypal and every time they open a case and nothing happens, I've been a member of Paypal for the last 14 years, and I feel that their so called "buyer's protection" is nothing more than BS to lure people to believe they are safeguarding their information. On one occasion and after several minutes on hold, they transferred me to one of their so called security experts, and all security expert did was put me on the phone with the company that debited my account, which happened to be a recording asking to leave messages.
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Review
#1061742 Review #1061742 is a subjective opinion of poster.
Product
Paypal Account
Cons
  • Lies
  • Lack of ownership
  • Fake buyers protection policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund

Expensive fees, Forced exchange rates | PayPal review

I am an on-line trainer living in Malaysia, but training adult students in North America. I used Paypal to accept USD payment for several of my courses amounting to well over $6,000 per month. Fee's to receive "international" payments (meaning payment outside of Malaysia) are 4.4%. Withdrawing money to my USD account is not possible. PayPal forces me to withdraw money to my MYR account at their exchange rate, which is a full 4% below the rate my bank charges to exchange USD wire transfers into MYR. PayPal's customer service reps are a bunch of poorly educated box checkers in their responses and were to come up with any solutions other than to tell me that I could withdraw USD into a to a US bank account but not into a USD bank account in Malaysia. They also stated that they use competitive exchange rate. A total of 8.4% is too high of a price to pay. I have found alternative payment methods and no longer use PayPal.
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Review
#1061271 Review #1061271 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$2880
Preferred solution
Accept deposit of USD into USD account in Malaysia.

PayPal Purchase Protection Worthless Use Credit Card.

1.4
Details
Purchased product on eBay and paid through PayPal. Item did not function as described so I sought to return it. The seller ignored my requests so I escalated it to a PayPal claim. PayPal denied my claim through an automated system and refused my appeals. Luckily I used my Credit Card and was able to get a refund through them. Never purchase an item with PayPal funds!!! You will SOL!!! Always use a Credit Card to have so you have the added protection of your Credit Card of Debit Card on the purchase. PayPal routinely ignores customer requests for review and decides in favor of Merchant. File complaint with eBay and you stand a better chance of resolution. I made the mistake of filing with PayPal so the funds would not be released to the merchant.
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Review
#1059654 Review #1059654 is a subjective opinion of poster.
Service
Paypal Claim
Reason of review
Return, Exchange or Cancellation Policy
Loss
$130
Preferred solution
Full refund

Paypal - Review in Financial Services category

Hello, paypal just told me that I violated their rules with a erotic website while a website with exact the same content has no problem with paypal as paymentproccesor and make use of paypal payment features through the website for about 6months this with EXACT the same content as you can find on a website wich violated their rules So the suspicion of corruption among paypal employees is not that crazy it's a fact believe me. it looks like this for now: Pay a paypal employee or if you are a woman use your charms and you can simply avoid paypal regulations. the people working for paypal are purchasable. The paypal company should not allow employees to abuse their power. The regulation must be applied to everybody and that has to be monitored and enforced. It is a fact & I have proof that the regulations are applied to 1 and not the other which is a bad business case for a company like paypal
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Review
#1058060 Review #1058060 is a subjective opinion of poster.
Cons
  • Bad policies
Reason of review
Discrimination /dishonesty / measure with two measures / inequality regulation paypal
Preferred solution
Let the company propose a solution
Tags
  • Inequality Regulation