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Worst customer service

Feb 16, 2008

PayPal complaint by Emperisse

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I spent the last 30 minutes with Paypal on the phone, only to have nothing resolved. Both the first agent I spoke to, AND her manager, were unresponsive, unsympathetic, and could care less. They placed all blame on the merchant, even though the holiday deal that I was disputing about was a joint deal between PayPal AND the merchant.

Both the merchant AND PayPal kept the promotion on their websites through the holidays, yet the cut off for the promotion ended on December 3rd. There were no announcements and nothing on their sites that indicated the deal ended.

When I called PayPay, both agents that I spoke to were dead ends that offered no alternatives. They were neither sorry or helpful, and the 'manager' put me on mute and hold while I spoke to him. I have never spoke to anyone so unresponsive and blatantly ignoring the customer.

If I can help it, I will never pay for anything with PayPal again.

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Comments (1)

1. Written by Danny, on 17-03-2008 15:50

I completely agree. I just spoke to paypal about resolving a dispute on my account, and I could not supply information to them concerning a credit card number because I had cancelled the credit card and could not get old statements from american express. Their response: create a new email address and create a new paypal account from scratch. IS THAT A JOKE? If I could help it, I would never use pay pal again. Unfortunate that they have an effective monopoly on ebay.

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