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From: gvassilakis@***.comTo: europeanservices@***.comSubject: RE: PayPal VV44REXGE (KMM8153****V78140L0KM) :ppEUDate: Tue, 9 Jun 2015 13:33:28 +0300

Do release our money IMMEDIATELY.We don't want any relationship with PayPal any more.Your competitor, MERCHANT INC. is by far most friendly,flexible and respects the money that merchants pay them.In case you don't release our money today, tomorrow I will fly to Luxembourg personally. I suggest you to avoid being at your offices if you make me leave my job and travel there.Despite of the legal acts against PayPal I ensure you that anyonewho is responsible for this fraud is exposed to high physical danger.THIS IS A VERY SERIOUS THREATEN for all of you.

From: gvassilakis@***.comTo: europeanservices@***.comSubject: RE: PayPal VV44REXGE (KMM8153****V78140L0KM) :ppEUDate: Tue, 9 Jun 2015 10:45:38 +0300

Please release immediately all the money in our account.We have decided to close our account and stop any kind of co - operation with PayPal.Your behavior can be compared only to a gangster's behavior. If you don't do it in the next 2 hours, except ofthe claim against PayPal for full reimbursement due to thedamages already occurred to our company we will sue you forthe theft of our money as well.

From: gvassilakis@***.comTo: europeanservices@***.comSubject: RE: PayPal VV44REXGE (KMM8153****V78140L0KM) :ppEUDate: Mon, 8 Jun 2015 22:16:36 +0300

This behavior exceeds any excuse due to incapability or stupidity of thepeople involved in this situation. After 11 days the only reasonable explanation is that we face an intentionaldamage, a sabotage against our company. We have spent over 60.000 eurosto advertise our company (this is an undoubtable fact because all payments havebeen done through PayPal) so we will be ready for the pick of our sales which,for our products, is on May, June and July.Our claim against PayPal will be for INTENTED DAMAGE against our company.

From: gvassilakis@***.comTo: europeanservices@***.comSubject: RE: PayPal VV44REXGE (KMM8153****V78140L0KM) :ppEUDate: Mon, 8 Jun 2015 19:50:44 +0300

Are you completely crazy ?I have received the same mail by you on Thu, 4 Jun 2015 16:08:31saying that you would solve the issue within 24-72 hours.You have been aware of the issue since May 29.

ELEVEN DAYS HAVE PASSED ALREADY. STOP PLAYING GAMESWITH US. WE ARE A SERIOUS AND RESPECTABLE COMPANY.I DEMAND OUR PROBLEM TO BE SOLVED RIGHT NOW, OTHERWISEWE ARE GOING TO CLAIM EVERY SINGLE PENNY OF THE DAMAGE THATYOU HAVE CAUSED TO US DUE TO YOUR COMPLETE INDIFFERENCE.

Date: Mon, 8 Jun 2015 15:42:32 +0000From: europeanservices@***.comTo: gvassilakis@***.comSubject: RE: RE: PayPal VV44REXGE (KMM8153****V78140L0KM) :ppEU

Dear THIRESIA CHILADAKI,Thank you for contacting PayPal regarding the reserves on your account. My name is Joao and I am happy to assist you today.I have reviewed your account and I can confirm this issue was escalated to the relevant department.I regret you have had this inconvenience and understand your frustration.Please be advised your request is being reviewed and we will contact you within 24-72 hours with the outcome of your request.Thank you for your patience and for using PayPal.Please let us know if you require any further assistance.Yours sincerely,JoaoPayPal

From: gvassilakis@***.comSent: Friday, June 5, 2015To: europeanservices@***.com

Dear Sharon,

As I have already mentioned in my previous mails, we need an IMMEDIATE releaseof at least 2,000 (two thousands euros). Please do arrange for it.

Kind regards,Giannis Vassilakis

Date: Fri, 5 Jun 2015From: europeanservices@***.comTo: gvassilakis@***.com

Dear THIRESIA CHILADAKI,Thank you for contacting PayPal regarding the reserve on your account.I would be happy to assist you today regarding your query.I have reviewed your account and I can assure you that your account has been sent for a review to release the reserve for you.I do understand that you need the funds to buy the material to make the products for your customer and as soon as your account has been reviewed we will contact you by email with the outcome.Please let us know if you require any further assistance.Yours sincerely,SharonPayPal

From: gvassilakis@***.comSent: Thursday, June 4, 2015To: europeanservices@***.com

Dear Maria,

We are in a very crucial cituation at the moment. From a total amount of 10.000 euros in our accountthere are 9.000 euros reserves. We are not able to buy the raw material needed to complete our customers orders.Please do arrange to have at least 6.000 euros released by today or tomorrow the latest, otherwise theconsequenses for our customers and our company will be very very bad.Our products (sandals) are seasonal so no one will need them after one or two months.PLEASE FIND OUT AN IMMEDIATE SOLUTION !!!

Kind regards,Giannis Vassilakis

From: gvassilakis@***.comTo: europeanservices@***.comDate: Wed, 3 Jun 205

Dear Maria,

Thanks for your understanding and your sincere will to help us.However, your efforts seem to be not enough to solve the tremendous cash flow issuewhich our company suddenly faces due to a totally thoughtless and dangerous decisionmade up by your colleagues.Let me explain you in detail which the situation is at the moment:

1. The 3 weeks advanced payment (between getting an order until dispatching it) concerns ONLY retail sales. In wholesale orders we usually get a 20% of the total amount in advance and the remaining 80% one day beforeshipment. Wholesale orders are 40% (more or less) of our total turnover.

2. To avoid undesirable delays (which we faced last month due to the unexpectable increase of sales) we have proceededwith hiring new employees, purchasing new machines and increasing (actually doubling) our stock of raw materials.

3. Due to the huge financial crisis that our country, Greece, is facing since 2008, our suppliers demand pre - paymentsin cash to ship the raw materials needed (this term concerns all Greek companies - not only our company).On the other hand, Greek banks have collapsed and do not provide even a single penny as operating capital to theGreek companies. As you can easily understand, the only way to finance our company is by using our own funds.

Because of the thoughtless and totally unacceptable decision taken by your colleagues we are not able to proceed with executing our customers orders. This will occur an extreme and irreversible damage to our company's reputation.For all aforementioned reasons we DEMAND the IMMEDIATE release of at least 6.000 (six thousands) euros fromthe reserves placed in our account otherwise PayPal will be fully responsible for every damage and loss which will occurto our company.

Kind regards,Giannis Vassilakis

Date: Sat, 30 May 2015From: europeanservices@***.comTo: gvassilakis@***.com

Dear THIRESIA CHILADAKI ,Thank you for contacting PayPal regarding the reserve on your PayPal account.

It was my pleasure to speak with you on the telephone.

I would like to thank you first for all the business and sales you have through PayPal. As discussed, these reserves are placed because you are selling custom items and they are not ready-to-ship products. Also, with the sudden increase and volume in sales, our Risk Assessment team decided to place a reserve.I have made a request on your behalf to have this reserve reduced. I have explained that PayPal is your only source of income for the sales on etsy and that this reserve could potentially negatively impact your business. I am hoping for a positive outcome and a reduction of your reserve.You will hear from us next week regarding this matter. Usually they will only review reserves every 6 months so I hope that we will be heard.I am happy to assist you and work with you to resolve this issue.I am sorry for this large reserve, but at the same time, I am happy that your business is increasing and the volume of sales you want is coming in.Please do not hesitate to contact us if you need further assistance.Yours sincerely,MariaPayPal

Reason of review: Poor customer service.

Monetary Loss: $200000.

PayPal Cons: Paypal manipulation of my account.

Location: Heraklion, Crete

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