PayPal
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
PayPal Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4003 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
PayPal has 1.9 star rating based on 4003 customer reviews. Consumers are mostly dissatisfied.
27% of users would likely recommend PayPal to a friend or colleague.
- Rating Distribution
Pros: Easy to use, No pros, No pros for now.
Cons: Poor customer service, Customer service, Fraudulent activity.46% of users think that PayPal should improve its Customer Service.
46% of users say that they won't use PayPal in the future for similar services or products.Recent recommendations regarding this business are as follows: "More security from scammers.", "Contact PayPal support", "Get away and stay away from this scammy company", "Don't do it.", "do not join Pay Pay as a customer or a business - God help you if there is a complication because Pay Pal won't.".
Most users ask PayPal for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Top PayPal Reviews
"Because I got a text of me paying Danny somebody 900 dollars and I did NOT do that"
Also received an email bout locking my account for fraudulent activity Dont have anything else to say User's recommendation: Contact PayPal support
"Refund"
I bought a gift card from you guys, a couple years ago by accident, from Honey Corp. Now after I finally needed to buy eyeglasses its no longer there, after...
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Refund
- Easy to send money
- Hard to get money back
Preferred solution: Full refund
User's recommendation: Don’t buy gift cards from PayPal or Honey
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Payment made 6 weeks ago, they still did not pay my supplier
They finally deposited the total amount to my supplier after emailing their CEO. Sadly, I must reach this stage; I won't trust PayPal anymore. If anything goes wrong, there is not much to do unless wait for their endless resolution time for investigation.
It passed the required days, and they kept asking for more time to investigate what happened.
I have already lost my patience, I asked them to refund, and they declined to refund, saying that it was an authentic transaction.
On the other hand, they keep asking for more time from my supplier. To avoid issues with my supplier stopping the service, I had to pay him again using another broker.
Until now, he could not withdraw his money from PayPal yet.
- Accepted by many online sellers
- Resolution center is useless
- Nobody to talk by phone
Preferred solution: Full refund
User's recommendation: Use other service, PayPal is cheating on their customers
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Cupertino, California
I filed a dispute, Paypal did refund but charge again. I never said that not receive item
I ordered Reno 10 phone to weiligu02 on 11/29/24. (Paypal Credit #9410)
When before I order seller confirmed it may use with Verizon in USA as attached 3 seller's message.
I received a phone and try to activate but Verizon told me that it can not use in USA.
So I did request refund, but seller didn't refund and seller told me that need not return it because return fee expensive as attached message.
So I did request dispute as attached.
Paypal refunded on 1/202424.
But charged again. Reason is received item.
I never said that not receive item.
Paypal charged security fee $1.92 for this in case like this case. but refunded after problem.
(I couldn't send the evidence thru online message, too many times error)
Why Paypal activity not appeared this transaction.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
PayPal allows ongoing erroneous charges to my account
I reported an erroneous recurring charge to PayPal. The charge states that it is to Dell computers.
However, Dell is a company that I have never done business with personally and the number the merchant provided does not actually work (just a number that has been disconnected).
Despite my word and no way to actually contact the merchant, PayPal refuses to do anything about it. It is literally my word against no ones, and PayPal continues to allow the charge.
To try and remedy this, I have cancelled the credit card associated with the PayPal account. When I added the replacement card, PayPal allowed the next erroneous recurring charge to my new credit card without my permission. My credit card company finally closed out the account completely, issuing me a different type of card that will never be associated with PayPal.
I am now trying to close my PayPal account.
PayPal asserts that I have pending transactions and an open PayPal credit account, so I cannot close the account. When I ask what the pending transactions are, PayPal assistant tells me that I do not have any pending transactions (See attached for detail). When I call to close the credit account, I am correctly told that it has been closed for a month.
When I try to unlink my bank account, I get an error that I cannot because it is the only payment account associated with my PayPal account.
I am now stuck with a PayPal account that will never be used again that has my banking information attached to it. My only recourse at this point is to block all PayPal transactions on my checking account, effectively limiting me to Venmo, Google Pay, Skrill, Tipalti, Payoneer, Square, Stripe, Venmo, ApplePay, or hundreds of other alternatives.
Seem simple, but that does not prevent an unnecessary avenue for hackers to access my banking information, exposing me to yet more financial fraud at PayPals insistence.
And from what I can tell from this experience, PayPal is actually helping hackers to steal money from people via fake charges, even when the hackers provide fake contact information and are reported by victims.
All I want is my PayPal account to be closed.
I am going to copy and paste this into BBB complaints, consumer protection agency complaints, and a report to the FTC. My hope is that someone can find out who at PayPal is complicit, because there appears to be intention on the PayPal side.
- It was the first
- Pacing the way for many superior payment optikn
- Paypal employees complicit in fraud
Preferred solution: Apology
User's recommendation: Use another payment option.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
URGENT PAYPAL ACCOUNT RESTORATION
Nothing has been done and 9 days later I still have no access to my funds
Preferred solution: Full refund
User's recommendation: Don't use PayPal for any transactions
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No answer
- Holding my money
Preferred solution: My funds
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kissimmee, Florida
Resolved: Billed for unauthorized purchased and notified you ahead of the billing!
Company fixed the issue and I have been provided with apology. it was resolved by paypal after my letter was sent.i want my account closed and have not seen a cancellation letter yet.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Received emailfrom someone claiming I bought a phone but that's not true
Preferred solution: Full refund
User's recommendation: I didn’t order this and they charged my account
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I recieved an e mail that a charge was made on my account but i have no account tried to get a person instead of computer all the phones at the was no responsive
Unauthorized change
- Ease of buying
- Theft and fraud abuse
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Nothing addressed
- Invoice and transfer
- Xoom
Preferred solution: Full refund
User's recommendation: Monitor your business invoices and balance
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edwardsville, Illinois
Resolved: I haven’t received my shoes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Not able to withdraw funds after 180
Preferred solution: I would like to be able to withdraw my funds
User's recommendation: Paypal is great
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Account
Preferred solution: An email letting me know this was fake
User's recommendation: I am not a customer
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Streator, Illinois
I think I have been involved in a fraudulent sale, including a delivery service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Hold on my money
I sent some old jewelry to cash for gold and they appraise it and send a offer and you accept it or not and I accepted the offer and they give you a few options how to receive your money and PayPal is one of them so I choose PayPal and they sent my money and PayPal took there fees right off the top and then put a hold on my money until they get confirmation the items were delivered but they were delivered before they ever sent the money and I have sent more then enough proof the items were delivered and on there own tracking page it says they was delivered and yet they still wont release my money
- Payments are held
Preferred solution: Full refund
User's recommendation: Do not use PayPal to receive any payments
PayPal FAQs
PayPal is a web-based payment service that allows people to complete funds transfers almost the world over. It can be linked to a bank account, credit/debit card to perform online purchases.
How to set up a PayPal account?
There are two types of accounts: individual and business. To set up an account, a user should go to the official website, select a type of account, enter the required information, and follow the instructions provided. Once the account is ready, it can be linked to a bank account, credit/debit card.
How to send money through PayPal?
To send money through PayPal, users should log into their accounts, click Send & Request, enter the email address or mobile number of the recipient, and enter the amount they want to transfer. Then, it is necessary to review the information and click Send Money Now.
How to dispute a charge on PayPal?
To dispute a charge, users should log into their accounts, go to a Resolution Center, click Dispute a Transaction, and select the item dispute. Please note that disputes must be opened within 180 days of the payment date. Your buyer and you have about 20 days to resolve the open dispute.
How to delete a PayPal account?
To permanently delete an account, users should log into their accounts, go to Settings, and click Close the account under Account Options. It may be necessary to enter the bank account number. No one can close the account if it has any limitations, unresolved issues, or any balance.
Brands Related to PayPal
Venmo
“Help support doesn't really exist. Contact us. The phone number takes you on a loop that never ends with...“
Bill Me Later
“I tried to use the PayPal pay later option when ordering from a merchant. However the paypal site never...“
Xoom
“Even when Xoom agrees this was a fraudulent transaction PayPal refuses to refund my money. Never Ever...“
Braintree
“Hello Braintree, So initially a transaction was made from my course hero account to them using my...“
Companies Similar to PayPal
Cash App
“DOn 1-22-24 I purchased a bottle of Jovan Woman perfume from Gloria Rielly on 4th Street New York, NY....“
Venmo
“Help support doesn't really exist. Contact us. The phone number takes you on a loop that never ends with...“
Afterpay
“I made a purchase to "HeyShape" on 2/23/24 using my Afterpay. The company was listed in NYC, so I paid...“
Square
“As a seasoned user of Square POS, I'm deeply troubled by a recent security breach. On February 29th,...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I have been in contact with PayPal’s customer service and a supervisor and they all still gave me the run around and excuses for the hold on my money even after I sent them beyond enough proof the items were sent and delivered and there’s no reason for a hold on my money .